Recently bought thousands of dollars Inventory of JB, decked a whole house out, theyre no where near as good as used to be nor work with significant purchases anymore. Went in days later bought bunch of Google products. Went in today to buy another google chromecast at same price as otherday for $55. And the girl at counter was so rude and just defaulted to refusing to match their own proce from the outset when asked can you do the same price as the other days solo item. Told her had been shopping there for over 22+ years possibly longer than the girls been alive, but os besides the point, so didn't want to say anything. As usual was very polite with them but last two visits they've been quite brutal with their attitude toward those who make selling easy for them. Having run my own 180sq mtr retail store. The rookie staff need to learn its not a granted that we'll buy the stuff we maybe looking at especially if they bring their attitude to work, customers not always roght. But a request (not a challenge ir debate) shouldnt be met with attitude no doubt would seem common sense. Last two experience tell me JB HIFI Very much NO LONGER appreciate their customers. Short haired girl at counter, was just being difficult, also misleading me saying only sales reps could price drop, but wasn't true as last price drop was discussed at counter also. After maybe $200,000+ purchases over 20 years (2 as a wholesale customer), today felt no longer giving my business to JB HIFI. Just way too rude and disrespectful unless in proccess of actually converting a sale, seems they couldn't care less.

JB Hi-Fi Wantirna South - Knox Visited on 4/8/2021 Time to check out what's new in the computer / tablet market. Since Victoria is in lockdown, it is expected the shop to be very quiet. In fact, all the shops and restaurants in Knox O-Zone, where JB Hi-Fi is located, is rather lifeless. It is a typical JB Hi-Fi store, bright, with plenty of floor stock including very large screen TV and computers and accesories. I explain to my wife various computers including laptops and 2-in-1 laptop tablet combo on display. We cannot see any Samsung tablets in the area, so I ask one of the sales staff where they are. He points to the direction of the display area. With hardly any customers in the store, I feel that the staff could provide us with much better service, by taking us to the spot. Even though I may not need the extra attention, he should have asked a few more questions to find out our requirement, and demonstrate some marketing skill. There are not that many Samsung tablets on display. It could be that many have been sold and not replaced. I reckon the staff need to pay more attention to customer service. They should not assume the potential customers know exactly what they look for, or have enough knowledge of the products, or understand the capability of the product. Furthermore, there is not a need to have two people standing near the exit chatting away. In short, I do sincerely recommend JB Hi-Fi conduct some staff training in customer service and marketing.

How does a true salesman let you walk out the door when they were guaranteed a $2500 sale at least? Yep unfortunately and I have no idea how this happened but we went into JB Hifi Knox City and after spending about 30 mins deciding which TV to buy the salesman then said they didn"t have one in stock but other stores had them. When asked can we get one from another store and have it delivered he said "NO" unless we were going to get it installed and mounted at our cost. We said we didn"t need this service as it was not being mounted. He then proceeded to try and talk us into another smaller model because then the free delivery installation they were advertising didn't apply. We were so flabbergastered that they had no quams about letting us walk out the door. absolutely the worst customer service ever experienced and we will NEVER shop there again and possible NEVER shop at JB Hifi again. We later went to Harvey Norman in Springvale and bought the exact same TV for a better price and with the best customer service I have had in a very long time. JB Hifi Knox City you disgust me

Customer service seems to be a bit of hit and miss depending on your luck and staff on the day. This review is based on my latest experience this week and I concur with a few other users where staff isn't very friendly/helpful even when the store isn't overly busy. Apparently delivery fee through JB hifi website is different to purchases in store. Website quoted $20 delivery but is $50 if buying in store (why is that??) Sales guy who first served me wasn't interested and was annoyed when I needed more time to check details. Also said I could only use max $500 worth of gift card for the purchase as I suspect they were inundated with many transactions using discounted gift cards (to me, this is again poor customer service). Note: I have had pleasant experience in the same store April this year when purchasing a phone (with a different staff member), so was disappointed with the service this week.

I placed an order 3 weeks ago and there were more than 50 products in the stocks available in the system according to the customer representative at the store. I was convinced that product will be delivered within 3 weeks. I didn’t received my product on excepted and contracted the store now there are telling me that item hasn’t been allocated for my order still which was placed 3 weeks ago and now there are out of stock for that product and asking me to wait till next stock arriving. People buying stuff because they needed them and offering refund is not an option for their mistakes after waiting so long to get delivered their product. The easiest solution they are providing is refund. What is happening to the customer time wasting and counting days for receiving the product they have already paid. Really disappointed with such an attitude of JB Hi-Fi.

The store manager, Cameron was extremely rude and unhelpful. I purchased a faulty product and when I asked to return it, the store advised me that they weren’t accepting returns due to lockdown. I returned the item after lockdown and then they refused to refund it and insisted on repairing it. They finally agreed to refund but not for the insurance. They wouldn’t even give me what the insurance company asked for in order to refund me, just something in writing to prove that the item was faulty. I ended up losing money because JB hi fi sold me a faulty product and insurance that I didn’t need because the product was faulty. Worst of all, Cameron was difficult and rude. I highly recommend avoiding this store.

Went here to buy a new phone a couple of weeks back, the young lady wanted me to go on a contract with Telstra, I mentioned I had a bad experience with them so I would prefer to pay outright and knew the phone I was after. She then proceeded to walk away and told me I would be wasting money and never attempted to retrieve the phone I was after, I had to flag down another guy to help me who then literally said "I cannot let you buy a phone until I have ran you through the plans after I told him about my experience I just had" I ended up leaving and going to another JB, perhaps train your 12 year old staff that you hire to not harass and belittle customers into something they don't want, won't be returning.

A much better layout for the Film Section than last time I was there. I do have to detuct a Star though; this is more to do with JB as a whole, rather than this Store though. There needs to be a far greater selection of 4K Movies. I do most of my purchasing on Amazon now, as it gives me access to a far greater range of titles than the stale selection on offer here. I do Stream, but I like to have physical media as a Collector and do spend a bit of money to that end. It is lost revenue for my favourite Australian Retailer, by not getting in on the action. Get on it guys.

I recently went to JB HIFI to purchase Bose sports earbuds. The staff member helping me was very honest and explained how the batteries do eventually stop working and offered an extended warranty for 3 years. The average 12 month warranty wouldn't last until the batteries start to play up, typically around the 2 - 3 year mark. I appreciated his honesty about the product and it gave me some piece of mind in purchasing the earbuds. The girl at the counter was on the phone while she put through the purchase which was a bit rude and the reason I rated them 4 stars.

Needs to be resourced/staffed a lot better. Poor woman behind the counter had to request help dealing with the growing queue 3 times over the speaker before someone arrived to help, and I was left waiting for a salesperson to help with an order for a good 15 minutes. Knew what I wanted to buy, could see it, couldn't just check it out though cause it had to go through sales. I'd recommend buying online but if they're cutting staffing costs in store they'll definitely be doing it in the warehouses, best to find a better company.

Fitbit Versa 3. Gosh they can swindle you if your not on to it. I wanted to try it on, oh no we don’t do that any more (fine I’ll bring it back if it doesn’t fit). She said it’s $299, I said no it’s advertised for $199, she said oh that must have finished last night, luckily there was a tag still on one of the boxes saying $199. But can’t take my word for it have to go and check I was telling the truth. She came back, no sorry not even a word to me, just put it through at $199. OMG customer service non existent. JB HI FI

Not very happy experience. Went to pick up at the loading bay. No one waited outside and no signs placed outside. Trying to find some and looking through the door. A staff came to me and looked after my order. She asked me to step back from the door and turned back to look for my order.i did so. Then a male staff came from outside and said i stand on the wrong spot. I respect the rules but please put some signs for customers to follow instead of moving us around like a fool.

Great place. Was there going through some vinyls for a mate's gift. Impressive selection and prices weren't too bad. When I asked if my mate would be able to exchange them if they weren't to taste or I doubled up on his existing collection, she was very friendly and informative about the process and ensured to offer me a gift receipt knowing this. Was a very good customer experience. Lowering the prices a little would've rated 5 stars.

Always great service and people at this JB staff are always pleasant and will go out of their way to help you. Good range of goods for the size of the store. The security guards at the door are very pleasant and not intimidating especially the tall young security guard who is quite knowledgeable and can help you with most enquiries. Parking can be difficult as it is in the Knox Ozone but overall my favourite JB hifi store.

Very friendly and helpful staff. They were able to provide me a great 4k TV that fit well within my budget. There was a problem with the delivery address being incorrect, but when I called JB HiFi, the guy on the phone took ownership of the problem and liased with the delivery contractor and myself, the delivery went ahead without a problem. Love the great deals and prices you can get from this store.

Went to purchase a new Computer and was served by a young Lady called Jai. The service we received from her was outstanding as she had great knowledge of the product and was extremely fair with her dealings with us. JB Hi Fi should be very proud to have Jai as an employee as she made our shopping experience a pleasure and we will return when we need any other appliances. Thank you for your service.

I bought a smsung phone from them, Unfortunately I forgot name of the guy who helped me but he was so knowledgeable and patient, by his help I realised I can make my sim plan cheaper. Also day after I realised JBHIFI have a new 300$ discount on that phone, when I went there they refunded 300$ without biringing up TERMS AND CONDITION. they were really helpfull. I highly recommend them

I bought a gaming laptop from JBHIFI Knox, for which the price dropped by $595 during eofy sale, I went into store after 16 days and the manager was so kind to refund me the balance. The whole process was quick and smooth, took me less than 10 mins. No wonder JBHIFI is the best brand when it comes to electronics. I wish all the very best and sky rocket success to this company.

Bought a pair of earphones for my fiance and unfortunately they were faulty. Brough them back into store and unfortunately they didn't have stock and the model was discontinued, the manager then kindly offered me an upgrade to the next model at no extra cost to save me waiting to have one transferred. Excellent customer and communication. Thank you.

Ask for an extra discount on Delonghi Dinamica Fully Automatic Coffee Machine which is an ex demo. Marked price 1299 reduced from 1399. However jb said it's discounted already and best price. Come on! The catalogue price for new is 1299! How come ex demo without box is selling 1299??? Somehow the catalogue price is not applied in knox jb?

I would like to have it recognised that Ed (last name unknown) working in TV sales at the Knox store delivered excellent service on Thursday . He is personable, helpful, and knowledgeable. He was a pleasure to deal with, and due to his customer service manner and skills I will use this JB HI-FI store to purchase all my future computer needs.

Tom (phone department) Appreciation post as he was unbeliveable from start to finish, held a product for me before i came in store. Apon arrival i was greeted by my name and he remebered everything previous discussed, he then helped me pick out extras for the phone and knew all his stuff! Great sales person and a even better bloke. 10/10

The staff at this store would have to have be the most helpful I have encountered in a electrical store. On both occasions they went out of their way to listen to what we needed. Advised on what may work best in our particular circumstances. We are very happy to say our internet booster and security camera are both working fabulously.

Went to get a controller replaced as it was faulty, the time I bought it fell under some weird circumstances but David (the guy who was helping me out) was super helpful and polite, I felt like I was prioritised as a customer and he made sure I got a service I paid for despite changes of circumstances. 10/10 give this guy a raise

I went to the new store located on the 1st floor. Not the old one located at ozone. Ed who attended to me was awesome. I was looking for a new TV and Ed was a wealth of knowledge assisting me with even the right wall mount. Delivery and installation was all organised by him. Very happy with the service, now to enjoy the new TV.

Went to purchase apple products and was served by Eden. The service received from him was excellent! As he is very knowledgeable and super helpful with the products. JB knox has a fantastic employee Eden, and made the shopping experience awesome. Will be coming back in future for other appliances. Thank you for your service.

scott helped us out with getting a nintendo switch which he was super quick and efficient at. then also gave us help with ipads, he had lots of knowledge about which one is the most cost effective for what you get and also helped us out with looking at accessories. we had a great experience and loved having a chat with scott

Had purchased a set of headphones in late September that were clearly faulty and after researching everything online to attempt to get them to work, I chose to return them - "Timbo" took care of it swiftly and arranged for a replacement set in extra quick time - very happy with the service at JB Hi Fi Knox …

Complete waste of time. Don't trust the website of stock availability. I wanted a TV, check the website for stock availability ✓ Called store to confirm ✓. Drove a hour to be told they sold the last one two days prior and they hadn't removed it off the website. Poor form Knox. Knox J.B you've done it again!

Went during a busy period. Was hard to grab a staff member at that time but was understandable. Go in prepaired and make sure you get them to price match officeworks or other suppliers as JB are not always he cheapest, even if it is only a few bucks but it better to be in your pocket and not theirs.

Wonderful service anytime I speak to a salesman here, always are attentive to the needs and wants of the customer in order to recommend a product for them, while also being quite charismatic. The range of products here is wide and varied, and are usually cheaper and better quality than other stores.

One of the better stores I have dealt with. The staff there are friendly, knowledgeable and helpful. Never had a problem. Especially the young man in the store who went out of his way to assist me with the return of a product. I have made numerous purchases and they match or better prices.

Disappointing customer service. Asked a staff member for help, they weren’t in sales so called for assistance and in the 15 minutes I waited for help, 4 other staff members walked by without asking if I was waiting. It was a quiet weekday morning with few shoppers in store.

Plenty of TVs on display but they don't stock them and so I couldn't pick one up. They should include the cost of delivery if you can't buy in store. Prices were the same as The Good Guys (except TGG gave me free delivery), appliances Online, Betta electrical and Kogan.

Just wanted to give a huge compliment to both David and James who helped me with purchasing a new phone today. They were both very personable, patient and professional and got me a way better deal than I what I expected when walking in. Thank you again David and James.

2 days in a row I went to spend good cash not a cheap item and was just hung out. Waited 20 min. Each time. And nothing. This store use to be great at customer service. Never again I'll come back to this store. Always a apologies. Just wait. Don't bother. Go elsewhere

Highly recommend this JB Hi-Fi store because of Mick in the Hi-Fi section. He is the perfect ambassador for JB. He is friendly and knowledgeable and my go too from now on. Thank you Mick for being so patient and helping me out! You are a true asset to this store.

Soo hot in there today .. they really need to upgrade their aircon.. Nathan and Michael both assisted with our purchase of a new phone and PC monitor cord adaptor.. both were exceptional and didn't fail in their quest to sell us something.. thanks guys

I recently received a replacement set of headphones from Knox City JB Hi-Fi store. The process was completely painless and Ed, the gentleman who served me was personable, very understanding and kind. I would recommend their services to anyone.

just got a ps4 controller after a LOT of deliberation - spoke to Cayden and he was so so helpful. talked me through all my options, helped me research, and came back to check on me then gave me a price match straight away. thank you again !!!!

I recently called up JB Hifi Knox and spoke to Kamran Money. I'm very busy with work this time of year, but wanted to visit Knox as they had stock of an item I was after. Kamran refused to hold the item for me, despite me having to drive an

I use to love going to JBs . I have been a customer for many years and l knew one of the original owners of JB Hi Fi. I use to just go to the store just to have a look and also say hello to several of the sales staff who l got to know on a

Absolutely brilliant customer service Despite it being incredibly busy, staff were very attentive, knowledgeable and genuinely happy to help. Ended up buying a monitor and the process was super smooth and easy, I cannot fault them.

Great variety and good sales prices. They're in desperate need of more floor staff. I've left the store without buying what I came for as I couldn't find anyone to help me and the counter line was too long to have to go through it twice.

I used to frequent this JB Hifi store in the mid 2000's - through to 2010. That was the "Baywatch" era where the girls behind the register were exclusively blonde. I elected to stop shopping at this store back then due to extremely poor

This is coming from a long time JB Hi-Fi customer. Firstly, the staff at any JB store I've ever been too have been nothing but knowledgeable and friendly. Their customer service skills are top level. Unfortunately, I struggle to see the

Outstanding customer service from store mgr Cam, Mick Dodds and one of the Mitch's in the storeroom. Went above and beyond to solve a warranty issue I was having with a TV. They located stock and installed a replacement before the

Staff were great, interior is very nice and had lots of product range. At my visit two of the staff were dressed as Spider-Man (love your work Christian) and was very entertaining and the level of service was great. 10/10 IGN

Good luck finding help in this store asked 3 staff for help, got told we will be with you soon, waited half an hour got nothing, it’s not like the store is large. Understaffed and just useless. Going somewhere better thanks.

Super super friendly and helpful staff. Thank you so much Nick. I visited multiple times for a new mobile plan. He never let me down that helped me to get the best deal. So impressive. I strongly recommend to see Nick.

I bought an I phone around 7;45 pm The staff were making fun of me among each other. I was very uncomfortable! I understand that the staff are very young but business is business you have to be strictly professional!

Great store, helpful and friendly staff. Excellent professional customer service received was able to price match. Didn't get the guys name but the Staff number in the receipt is 7386. Thanks will be back again.

Dean on the floor sales- thank you for your help & spending so much time with us in returning and swapping our faulty product. He was Very helpful & accommodating. 5/5 stars. Thanks again & happy gaming!

I was in there for 2 hours no staff wanted to help me and every staff member i saw was helping someone else and people that walked in 1 minute ago staff helped them and not me.Terrible Customer Service!

It is large for a jb hifi they stock a lot of CDs and DVDs which is awesome to see since it is one of the better mediums if you can do streaming. The staff are friendly and check in on you often as well

Thank you so much to Eden! Helped me and my friend so much in finding a camera that I was so desperately looking for. Best customer service as he went above and beyond so willingly! 11/10 experience!

Fantastic local JB store. Have purchased many products without any dramas. Great prices, great range, and great service. They have moved to a new location inside the newly revamped centre upstairs.

Great games selection, always have the product I want in stock, but not always the colour I'm after. Disappointed in variety of TV's available on display, only have the largest displays for demo.

Went to buy a tablet. No mucking around. Staff member went out the back and got me a Samsung tablet that they had on special for $198 that I had seen online. I also bought a cover for $39.95.

It's a much smaller JB than other stores in the area and don't seem to have as many product varieties. It's a busy store usually and staff are quite happy to help and answer any questions.

Good store, but parking has always been a pain. I do believe this store is moving in to knox main building soon. Would of been 5 stars but the lady that did my refund was standoffish.

Save your time and energy if you are planning to price match at this store! Other Jb-Hi Fi stores have no problem matching prices I don’t know why it’s such a big hassle here.

Good prices, good range. Staff seem to be too busy to help sometimes. Why is the place to pay at the very back of a very long shop? I got what I wanted up near the front!!

Poor customer service, staff walk straight past you then go to the back of the store to chat to other staff. Gave up after 15 minutes and got what I needed elsewhere

New store looks great! So good to finally have it inside the centre and not have to walk ALL THE WAY (haha) out the back of the centre. Friendly and helpful staff.

The new store inside Knox Westfield is great, clean & spacious with a good range of products to choose from, good customer service & easy to get around!

Great new store inside the shopping centre. Someone proactively offered to help me which is the first time that's happened to me inside any JB Hi-Fi.

Thanks Matt in JB HiFi Knox for his amazing job which bring us so much piece of mind when we purchased a Phillips toothbrush. He is a Truely star

Staff were not interested in helping, I tried for 10 mins to find someone who could help, apparently not a priority. Left without a thing …

Apparently the menu pictures are not required to meet what is being served at the table...stop depicting false images if that's the case! …

Fantastic service from Christian today at JB. Superb knowledge and great guy to have a chat to, always smiling and happy to help out whenever.

Super helpful and a lot of product knowledge. Easy to deal with and felt the staff member was there for me, even though they were busy.

Nathan was an extremely helpful staff member, he gave us a great discount which saved us the trouble of going to big w. 10/10 Service.

Many staffs around but no one bothered to help with products. Very terrible customer service. Slow and ignore customers completely.

Brand-new store fit out, moved into main shopping centre. Should check it out the new store if you went to the old store.

I stopped coming here years ago due to the poor service, staff would just stand around chatting and ignore customers.

Very attentive and knowledgeable staff who were able to supply a phone suitable for my line of work at a great price.

It was closed even though opening hour on ANZAC DAY SHOW it as being open from 1-6pm! However, always good service.

Love JB. The staff were so helpful and knowledgeable. Helped save me money on my new mobile phone. 5 star service!!

Depends on who you deal with at the store, that person is either helpful or hopeless. Great range of gear.

One of my favourite jb stores..the customer service is amazing!! Made me want to apply for a job honestly

Amazing customer service by Chantel at the Westfield Knox store. She was so lovely and very helpful!! :)

I'm a tech geek so love JB HiFi always have what I need always worth a visit on black Friday sales

They helped me find the vinyl I was looking for. Pls stock more tears for fears merch and music!!!

Fine for big purchases. Gone are the good selection of movies/games. Best to order online now.

Great staff. Very knowledgeable and ready to move heaven and earth to get you the best deal

It's a new store in Knox shopping centre. Well lit and full of stock. Staff are helpful.

JB HiFi is a great store and now that it is inside the main building it is even better.

Staff are unhelpful. New location is bad. Go back to the happy store!!

Paradise for gadget lovers. Great deals and products available.

nice food friendly staff good view from table over reservoir

Love the new store location, bit harder to navigate though

Good services and great prices. Staff were super friendly.

Friendly staff and very knowledgeable about the products

Looks great but I hate change. Otherwise great place.

Nice new store, great team, great people!!

Dandy plaza now gone so had to come here.

Staff is super friendly and professional.

Big store. Lot of staff to help

Excellent looking new store