Staff have literally no knowledge when dealing with bereavement. They put me in a side room, left me in a room to wait on the phone until the phone was answered by their nat west bereavement team. My mother had just died... How cold and heartless was that!!

This is my bank and I see a lot of one stars, it's a very busy bank more so because many have closed down but the staff are doing the best they can and are very helpful, I would give 5 stars if you wasn't so busy lol. Keep up the good work …

Wife (Bev Sheridan) attended branch Thursday 12th October at 13:39. Initially no staff available at counter when a lady with long black hair arrived she served gentleman who had been waiting in front of me them when my turn to be served she

The women staff in this branch are rude and abrupt, they lack any customer service skills. Natwest is a decent bank overall but thus branch has the worst staff. Also pay in machines are regularly not working. No deposit envelopes available.

Considering its a Bank you go to, to handle and discuss you banking issues One stop Natwest are the absolute worst. Always talking to each other and when you need help there repose is "go online" even when you have told them you have tried

I went in a few days ago just before 430 their closing time , the woman in the branch with bushy afro hair and is mixed race and chubby is absolutely VILE she did not let me withdraw any money as she said it gets taken down at 4pm. i only

Some rude Indian lady with a broken arm yesterday. Treated my mum with rudeness. I would blame the managerial staff for not training their team properly in customer service but, this was beyond that. She just lacked manners. All my mum

The worst service ever by the lady on the customer service desk. She is very rude. She did not even listen me. Focusing more on other things rather than attending the clients in the queue.

I visited yesterday mainly to get some gardening supplies from Wilko, I needed to pee and I'd factored in using one stop conveniences, they were barricaded off, apparently permanently

These ladies here need an attitude check relax with your £12ph cashier job with the faces of a donkey