Was extremely looking forward to seeing the Nun (extreme horror fan here). A gaggle of teenagers behind us were extremely loud and causing a ruckus (there was even a popcorn fight / clatter). There was a moment where a blue and green haired figure emerged from the darkness… staring… overseeing every cinema-goer with quite an aggressive aura. Wasn’t impressed. Myself and my two friends quietly watching the Nun, where we were then met with a finger in our face and a filthy attitude threatening to remove us from the establishment with force. She claimed she was force to be reckoned with …. Wagging her finger mere inches my friends face. She said we were on first and final warning whilst the previously mentioned teenagers were practically parkouring across the seats behind us. Not impressed in the slightest. We felt her burning daggers from behind. Eventually she told us to shut it or she would, and I quote “streel us by our extensions”. Never in my life will I return to this RANCH. She has been reported to corporate…. And to top it all off, when we left we found a fake nail in our popcorn. And just a heads up, we overheard her saying she’s leaving the job for a job in CEX. Maybe she can harass others in that job. I wish her nothing but bad luck. My night is ruined.

Some of the staff in there belong in a movie, as I looked around from the main lobby towards the tills an food area I watched a girl staff member just brush off spilled popcorn off her counter onto the floor with her hands like no one was watching her she obviously didn't give a hoot, then they all proceeded to stand around chit chatting away leaving 1 lad to man the till while the cue was long, when I asked for my drink and popcorn they all stopped talking an stirred at me like I was interrupting their fun conversation, the foreign girl that served me had her mouth wide open chewing gum eye balling me like how dare I interrupt them, the supervisor was running around like a headless chicken screaming cash or card clearly doesn't have a handle on her staff. If I'd of been there on my own I'd of drowned them all with the collosil size type 10 diabetes coke they handed me. It's coolock tho! Expect as much from there if your going, it's not Blackrock or malahide.

Took my daughter for her first cinema experience and wanted to buy some popcorn and the food counter had 2 staff on and were new to or had no / poor training in customer service. Was waiting 20 min in the line and only two customers were served. Person working the till was so slow at both entering order and putting order together. We were in a small queue for over 35 minutes. The management are at fault here for not providing education on how to serve in the quick service industry. But the servers also need to have a bit of cop on. When asked why its taking so long just replied with a shrug of the shoulders. Not even a sorry. We ended up missing the first few minutes of the film. I would give a zero for customer service but the cinema itself is a good facility with good sound but not spotless again probably lack of enthusiasm from staff and management.

This is the lobby of the cinema on a Saturday. People having to wait for their order and miss their movie. I waited in line to order for 20 minutes then was told they only accepted cash in the queue I was in, only when I got to the top of the queue. I then queued again only to have to wait another 30 minutes for my order. A terrible experience considering the money paid. The staff in this cinema could really do with a class on customer service, general organisation and also problem solving. EDIT: I would like to commend Kayleigh who was working on the credit card till for her help and support. But the rest of my comments still stand around poor preparation and organization from the management.

Ok I just need to say a few things. Online Booking fee of €2 - is that new? Is online not supposed to be cheaper ? Having to book a seat - is that new ? Disaster squeezing between people and turning on my torch to find my seat- there used to be a time where you could sit anywhere except (recently) the premium seats. Finally toilets - my wife went into the Ladies - there was more toilet paper on the floor than in the dispensers - none in any of the dispensers. To top it off vomit in some of the cubicles. It’s pricey enough at €12.50 a head without having to put up with the above. If this does not improve/change I’ll gave to try Omni or Swords. Poor experience overall.

Just went to see uncharted with the family. No heating, they said it was today but other reviews I see its an ongoing issue. My daughter got several bites on her back which she was complaining about in the car on the way home. The place is so grotty now I won't be back, paying so much for food and tickets with this level of cleanliness is unacceptable. Frankly its filthy, dirty and fleas to boot. The place needs to be completely refurbished. I couldn't fault the staff member who served us. She was polite and friendly. Take your chances with the bugs and filth but I think more people will vote with their feet and go elsewhere after experiencing it. Such a shame.

Went to 2.50pm showing of Barbie today. Service on the tills was slow, not really clear what line to go into to get food, a lot of staff standing around doing nothing chatting. Would be quicker if the person taking the order just gave you your popcorn and drink instead of having to wait in a completely different line to collect. Seats could be more comfortable. Went to use the ladies toilets after the show and half the stalls didnt have toilet paper or were in a nasty state. Please have someone cleaning them more often. Flies in the toilet bowls. Never stepping foot back in this odeon. Only positive was there is more than enout parking spaces.

We had booked tickets, with seats at the back, in the middle. Only to be told there was a health and safety issue with the upstairs of our screen. So we had to sit at the front, which I hate. I know somethings can't be helped, but an email could have been sent to say the seats we booked, could not be used. Ordered a hot dog, but the bun had clearly been defrosted in the microwave. As it had turned really hard. It wasn't a busy day, so I would have expected better service. On a plus though, the place was really clean, seen a guy going around sweeping, which always makes me feel a place is clean. And the staff were all lovely

Thenew set up on the tills was actually a joke one person takikg all orders weather you pre ordered food when booking tickets online ect. I missed 40 minutes of the new mario movie with my child 40 mins waiting on 1 large popcorn i booked tickets ect in advance. The new serving system in coolock one is so wrong wonrlt work i seen so many customers complain and leave they should go back to take an order then get that order. Next person. It was a shitshow to put it politley monday evening. I live locally and this is putlr local cinema i will never return again waiste of money missed 40 mins of our movie. Joke.

Went to the cinema today to see little mermaid for the second time the lady serving me could not understand me then I went into watch the film these two girls were talking from the time they got in and wouldn’t stop talking told them to stop but they didn’t when I went out to complain they said they’ll talk to then staff went into them and didn’t see them talking or said anything to them . At the end I had to walk out and got a refund . The tickets are dearer even for 1 person and the hot dogs are over priced too . I like this cinema but they need to sort this out and get new staff and sort the prices out .

Omg it was an absolute nightmare in the cinema last night it's absolutely ridiculous having to queue for your ticket for over 10mins and then made queue again for popcorn we had to queue another 40 mins and nearly missed our film who ever thought up this idea should be demoted it's an expensive night out and made the whole experience incredibly stressful it was disgraceful and the cinema was filthy this NEEDS TO BE SORTED OUT with the amount of staff on the service was incredibly slow this will make you lose alot of customers

Tickets have increased to €14 per person which is more expensive than it's competitors! The workers clearly don't care as the screen was filthy with popcorn and wrappers all over the floor and seats BEFORE the movie even started... I'd recommend going to any other cinema as this one has really become bad over the years, won't be coming back as there are plenty better cinemas at better prices and cleaner screens. Everyone was made to sit at the back of the cinema also, all the good seats were off limits without explanation?

Had booked tickets for mission impossible 11.40am show 10th July arrived to be told that the movie cannot be shown ALL DAY... This is not the first time this happened, you book a ticket arrive to cinema and then are told showing cancelled....Why don't you email your customers to inform them this instead of waiting till they make their way to the cinema and then disappointing them.... I posted this on your Twitter page and haven't heard a word of explanation or apology.....poor customer service

Won't be back. Arrived 20mins before the movie started but the service for food was a 25min wait for 2 kids popcorn deals and a medium popcorn. Shockingly slow and a really silly layout of order and pickup with separate queues. Watching the servers gather the orders was excruciating especially with the "we make movies better" across their backs...hilarious I went back out to get drinks... which was another 15mins... 2 regular drinks and 2 bags of sweets was 17euro lol see ye later

This is my local cinema and I've been going many years...but its gone so badly downhill over the last while. Toilets always filthy, never enough staff and the ones they have are so slow its unbelievable. Long queues constantly. Cinema often grimy with wrappers on the floor at the start of a film. The list goes on. Lately I've been making the trek into the city to see movies as the experience here is not worth the exorbitant prices one pays going to the cinema nowadays.

If only I could give less than 1 star. Should've learned my lesson to never come here again but alas, the pub was around the corner. The place is filthy, the staff are slow, you will likely miss the start of your movie waiting on your popcorn, the toilets are always out of order, the floors are stained with butter and would likely break your neck, the seats are sticky, the walls are peeling. On the bright side, I could get home easily. Go anywhere else.

I went to this cinema this week and while the staff checking me in were friendly, I had booked online to pick the premium seat at the back row. I always go in the afternoon or early evening midweek so it's not busy and there was only a couple people queuing and only about 6-8 people in the number 8 screen, I had to clean up spilled and half eaten popcorn etc to sit in my seat. The staff were NOT BUSY so there was no reason why it wasn't cleaned!

Not great , haven’t been in a few years came especially for butter popcorn missed first 5 minutes of the movie because of the queuing firstly to buy tickets and then for popcorn , no butter left and the fizzy drinks were not the real thing . Cinema really untidy bins over flowing and lights didn’t go fully off for the movie ! 2 adults 54 euro for popcorn and nachos ! I’ll stick with Odeon blanch or movies at swords next time

We went to the live transmission of the Ballet on 7 November. The lights in the cinema we left on during the whole second act, and worst still and the end of the performance the lights were no put on. The mostly senior patrons had to feel their way out of the theatre. Just not good enough! When I told one of the attendants, she thought it was funny. However another male assistant took it seriously and apologised.

No heating on , it was 2 degrees outside & minus 1 inside. We couldn’t leave as we had a child with us & she would have been very disappointed. The manager couldn’t care less she was as useless as an ashtray on a motorbike. Her customer care skills were nonexistent & a very bad attitude. Definitely in the wrong job . The guys behind the counter were very helpful but the manager overruled any solution they had .

As expected. Spacious and clean lobby since they got rid of the carpet. Expensive snack items. Films are often too loud, brought headphones with me to Oppenheimer to diminish it. It's really shocking that other cinema goers think it's OK to throw their litter on the ground around their seats - a surely disgusting habit. Would like to see a few alternative films there, it's usually just the mainstream stuff.

Can't fault this place however did go off peak times so can't vouch for what it's like during peak hours. When to see the new Top Gun movie with my sister. The girl at the counter was very helpful, even recommending a food/drink combo that worked better for us. I was also very happy to see the return of the butter on our popcorn .... makes all the difference. Cinema itself was well laid out and clean.

This building appears new, however the place was filthy!!! Behind and in front of the countershaft! I had to even ask for cinema 1 to be cleaned prior to seeing the film. The female toilets were stinking and filthy too! Staff stood around doing nothing and need a senior worker/ manager to motivated and direct them. The cinema was the worst lve ever been in for filthy and lazy staff. I won't be back.

Overpriced, inefficient experience. New machines new system in place and still queues not managed efficiently. Overpriced food, tickets and overall experience. Cost me and 2 people €95 for tickets and food. So expensive. No Wednesday deals anymore done away with. Feel more bad for big families that want a day out with there kids. Almost €9 for a hotdog. €6 for a drink almost €10 for popcorn. Joke.

My preferred movie threatre in town for Indian movies. I would normally visit Odeon Coolock for some indian movies as there are literally 2/3 places in Dublin where it gets up when gets released. Handier for me rather than going to the parnell city centre. Spacious. Recommended if you are driving and want to avoid mad rush in the city and rather come here with a good parking space.

19.40 showing on 22 July 23. Reception / food service area was filthy with overflowing bins and mess all over the floor. Arrived 20 mins before start of show and still queueing 25 mins afterwards for food. Gave up in the end. Totally understaffed and inefficient. They are losing food sales, but they obviously don't care. Area management not doing their job.

Very expensive for snacks, but what cinema isn’t? Fair warning: no student price unfortunately. Getting nachos here with three dips will cost you about €9 or you can make it a “meal” by combining it with a side and a large drink for €18 total. Yeah, expensive. But the staff are absolutely lovely. I have a lot of fond memories in this cinema :)

Hi, won’t be able to give zero star so giving one star. Management is worst and no air conditioning. Hygiene level worst. Bought a premier ticket and you can see yourself the condition of seats we are getting. Horrible experience and feeling like ripped off buying an expensive ticket at last getting this kind of facility. That’s a breach.

A comfortable place to watch a movie! Ample parking and good options for snacking!! May not be as swanky as a multiplex in a mall and the seats could renovate but definitely a good place around clongriffin or malahide for a movie. We did an evening show on a member Monday standard seats in screen 6 were also pretty good for the price.

Ridiculous queues and i dont know what the staff are doingand . After queuing to order it then for took over 30 minutes for my popcorn to be ready. 10 people behind the counter gathering orders and only managing to hand out 1 eveey minute. New system is so inefficient and as a result missed a good chunk of my movie

Loads of staff doing nothing. You q to order food then q in different q to collect it. 1 stand with ice cream isn't staffed. U join the q for all other food order your I've cream then go back to original stand to pick it up. Loads of ppl q ing in the wrong place . Staff just standing around screaming out numbers.

Went to film during quiet/off peak time. Wanted to use the bathroom but there was popcorn scattered on floor of cubicle and cubicles had no locks. Purchased my Popcorn and drink, Popcorn stale and drink was flat and not very cold. Staff very nice as usual but overall experience was well below expected standards.

Really expensive going to the cinema in this country. Either if it's Odeon or anyone else. For the 3rd time in a row the staff forgot to turn off the lights when the movie started. On more positive notes, the member of staff checking us in was nice and very polite. And the cinema was clean of rubbish on arrival.

Will be in rush to go back here. It wasn't busy, but having been ushered into our theatre, we were then asked to vacate again for cleaning (which it did need in fairness), just 10 mins before the scheduled start time. Their popcorn was WAY oversalty, and the drinks were not labelled as to which was diet or not.

Absolute disgrace. Place was packed with no staff on .missed an hour of the movie waiting for popcorn for the kids as there wasn't enough staff.our seats that we booked were taken so we sat on someone else's seat couldn't see anything trying to find our seats as it was black dark ..would never go there again

It’s a mediocre cinema - run of the mill screens/ the floors are filthy but I will say that the drinks are almost never actually cold -so don’t order coke unless you enjoy it at room temperature - also be prepared - on more than 1 occasion they have left the house lights on after the film started

Cinema is great, is a good size and food is lovely. I generally have no complaints about this cinema however the toilets are always left in a shambles. Always dirty, hardly ever have toilet paper and there's usually 3 or so toilets out of order. For such a large cinema and brand this is appalling

Not too bad a place. Plenty of parking and sound is always good. Only downfall is conditions in mens toilets, no locks on the cubicle doors and always seems dirty and queues for popcorn etc always take an age. Not sure if its staffing issues but when you want to see the trailers, forget about it

Ordered our food online along with our tickets and waited 45 minutes for food, so missed nearly an hour of the movie. Staff were chaotic, no system in place, and the cinema is shockingly filthy dirty including the toilets. The cinema seems to be run by teenagers who couldn't care less. AVOID.

Very good cinema very kind staff I watched around 137 movies in here and myLIMETLESS price is very affordable as well. They have movies for kids which my brother enjoys. Dont mind the bad comments, even the toilets are clean and if they are not just tell the staff and they take care of it.

Getting very run down. Screen 2 has a massive stain on the bottom right hand side for over a year. Another screen has a noisy AC for years. I saw regular staff painting the walls rather than a proper decorating company. Coolock has always been treated as the poor man out of all the cinemas

Cinema seating leaves a lot to be desired, glad I'm not over-weight, premier my left one! Not very warm and welcoming, staff while courteous and professional looked depressed and like they would rather be anywhere else but there! And in truth so did I! Unlike Arnie - I won't be back!

Congested seats and if you are watching a night show make sure you get some snacks prior to the movie because you wont get anything here. Movie has an interval and the entire food service is closed. Clarity of movie on screens is also not the best. Really bad. Try another theatre.

Been going here since I was a kid, but it's starting to get a bit run down. Could do with an upgrade, some of the screens have scratches / black marks. Some of the self service machines don't work and the ques for food are always very long. But nice staff and overall OK cinema

Good cinema with plenty of parking space. Visited during off peak hours so can’t really comment on peak hour situation. They have the food options also available at reasonable price. Only downside is the toilet, felt them unpleasant and needs proper cleaning and maintenance.

Great place, easy to buy the tickets through the automats, no need to pick the seats, you can sit wherever you want once you are in. Nice big nacho plate. Friday night they had no hot food selection. The lights stayed on during the movie, which was quite disturbing.

It used to be good. Now if you are going to grab popcorn before your movie, prepare to be around one hour in the queue. Lots of people going to the snack bar for takeaway but always lack of people to tender. It's better bringing your on food. Better going mid week.

We arrived 20 minutes erly for ower film but missed the first 15 minutes dre to the badly managed que for popcorn. And still had to leave the que without being served It's not the length of the que that was the problem. It was a bad system badly managed.

New system put in place for buying tickets and food is terrible. Stood in line for 30 minutes to get tickets and popcorn, then waited another 20 minutes in a different line to collect the popcorn. Missed first 15 minutes of the movie place is a joke.

Four staff on when i went. They had no beverages on tap i.e. coca cola excetra. When i went in to the cinema it was manky old popcorn sweet rappers not cleand up from previous customers. Odeon pull your socks up. And it was empty so no excuse. …

Customer service is atrocious ended up getting a full refund after they got my order wrong 4 times and made me queue up again twice after their mistake Only getting one star because I had to choose that option I would have given no stars if I could

Not my usually haunt but was meeting friends for food and a movie. Cinema was quite empty but enjoyable. It was quite cold as I think the heating was off. Toilets were surprising spotless and really well presented. Food was great. No long lines.

Staff are always friendly. we arrived late as they were closing up but let us in gave us tickets and food when they didn't have too. Cheese nacho and buttery popcorn are the nicest of all the cinemas all that's missing is more comfortable chairs

Second time here and second time I could not enjoy the movie because of how cold the cinema was. Prices are also expensive even for a cinema . Cinema in the Pavilions wins my custom hands down . Could not recommend the Odeon positively at all .

The service at the count has mildly improved with the kiosk order and collect system. If your ordering at the counter though its still very slow. Update 2/7/23. Counters still organised choas. They've more staff which slightly speeds things up.

It needs an upgrade, nothing changes for decades. Everything is old, dirty and smelly, it seems nothing has changed since it opened in 1991. I gave the 3 stars for the staff on the cashier because they are nice and very friendly and helpful

They NEVER turn off the lights in the screens. I have to get out and tell them to turn them off every time I go there. It is a shame. The smell of the hall is terrible and makes you want to throw up. The screens are filthy. Terrible cinema.

Watched Oppenheimer in this cinema! A 3 hour movie! The seats were extremely comfortable! The toilets were spotlessly clean as was all areas in the complex. The only let down was the 20 minute wait to buy treats, Overall a good experience.

Worst experience here… not really theoretical feel ive got the time i went lastly. Lights were, theatre room was bright during show time and got me headache really as i was unfortunately under lights.. not enough sound..worse though

30 minute wait for popcorn (which was way too salty) with staff touching their hair while serving your food... I was 10 minutes late for my film because of this lack of efficiency… Dirty toilets and it was too cold during the movie

Really need to sort out the cinema it's filty an stinks don't get me started on the bathrooms for the amount of money these days to go Cinema it should be more well kept than tat other than tat Mario movie was great …

Standing outside movie screen for 40 minutes while they cleaned it after previous showing. Staff so helpful but management need to organise more staff and longer between showings to allow staff to clean properly.

Lovely cinema but the queues are incredibly long. Doesn't look well managed. There seems like a lot of staff but no organisation. The food is lovely and when you do get to the counter the staff are indeed lovely.

Went to see ghost busters last wk, which is so good BTW. The staff where lovely. V clean. The toilets where spotless clean. Parking is excellent. The only reason i don't give 5 stars is because its expensive.

Qued for 45 mins for a kids popcorn! The counters and floor where disgusting. Surely when it's a bank holiday they know it will be busy so bring in more staff! There was 1 person doing up the food orders!

Queues are insane. Genuinely a full 35 minutes after paying for popcorn until getting it. Weirdest system I’ve ever seen. Been a while since I’ve gone here and it’ll be back to Omni from now on …

The staff were lovely, the place was clean and the food was good. It was mobbed because of National Cinema Day but the staff were so patient and they worked very hard to get everyone to their seats.

Amazing place to watch movies! The room is clean and new. I watched John Wick: Chapter 4. It was a amazing experience and the employees are kind! The toilets are clean and good amount of space.

Booked tickets on the App which was straight forward. Paid for premier seats for extra comfort as it was a long film, well worth it. Queue's very slow for food and drink so bring your own .

There was a lot of people and no AC working, there was no ventilation whatsoever. People went out to request it, but nothing... It was like being in sauna. I don't think I'll go again.

There are 10 screens if I'm not wrong. We had been to movie on 9th screen. Which is a medium sized screen. They don't really have good surround effect. Bass effect is very less too.

This is my second time to be here. I don't understand why they dont serve caramel popcorn!!!!!!!!!!!!!!!!!! It's my first time to be in a cinema that don't offer caramel popcorn!!!!

Nice cinema kept in very good condition. Prices are very expensive however. Food is excellent and there's a costa coffee on site. Arrive early however as it can be extremely busy.

Me and my friends went to see the fnaf movie we weren't let in due to a lack of Id what teenager carries an id on them then they refused to give me a refund disgrace of a cinema

Very poor service, it was like the staff didn't want to be there. All the tills in the place & only 3 open on big movie days. Food wasn't the best. Cinema seats weren't clean.

My local cinema, love this place. Go once a month usually. Only problem is the bathrooms, sometimes they can be dirty but other than that it's a perfect place to watch a film

Theatre seats are torn and the whole area smell very bad , we were in screen 2 . It’s really bad experience, paid for premier seat . Not recommending anyone.

I like coming here, staff are very nice and the screens are clean. The Odeon meal reserve and collect is a bit hit and miss taking longer than it should.

Plenty of screens and seats available. Not cheap could do with a few more deals. But all in all exactly what your looking for cinema complex has it all.

Sound and video quality is good. But the screen width is small. And the snacks store will be closed after 9.30/10pm even though the show runs til 11pm.

Awful place, I couldn’t even finish the movie because of the hit! Never seen such a warm movie screen, no air conditioning no ventilation at all.

If you like bowling this is a place to go. The scoring is a bit dodge. I got 20 more points then I should have ha ha. Probably shouldn't complain

Going mad I have to give this place a star.. 1 hour to get popcorn and movie tickets. Very badly organised. I'd say hell couldn't be this bad.

Keep away the place is and absolute disaster waited 50 mins for food missed most of film manager didn't care .your new system not working

Not so great sound quality, even the chair is not comfortable. But the variety of movies with multiple screens is the plus.

Ok cinema but food prices ridiculous, lower price and people will buy at cinema instead of shops and bring in

Been coming here since I was a kid. Food is great, staff are nice. Not a fan of the new food system though

Full of noisy junkie people who never let you watch a movie, it's a bad area to watch movies ,never go!

Pleasant evening here. Toilets are disgraceful though. Not going into detail but you get my drift!

Nice cinema. Lovely staff. Treats overpriced but hay. They need to make moneyn

Long line if you want anything to eat or drink. Otherwise very nice cinema.

good place and good ticket prices if you register on their page!

Very good cinema, but the food is expensive, for what it is!

very helpful young lady at ticket collection point Saturday.

Nice and clean but a big que for food so did not get any.

Nice construction.. easy access.. entertainment center

Great location, ample parking. Seats could be better.

Great place to spend time to relax with the family!

Love the Jumbo size of Popcorn with Deal cost

Good cinema. Toilets are always super filthy