Would highly avoid, especially if you don't have insurance for your pet. Never really had to go before but alone this month during September 2022 spent around £700 just to be told my cat has mysteriously passed away. Around 4th September went to the VET to check up on my cat to say there is a possible infection and went for a follow up next day. AGATA Walega mentioned that they will do the blood test and see if the organs are functioning only for us to get the all clear, gave us antibiotics and was charged roughly around £200 in total. I then noticed my cat still wasn’t right after giving her the meds, took her to KATE Harrison on the 21/09/22 only for her to explain that my cat has infection in one of her lungs and has to clear it out for her to breathe easier, we then on the day had to sign a consent form to fully pay for the procedure beforehand £728 and the rest will be refunded depending on which process they complete. She then called saying they have completed the process of x-ray and cleared the infection and was happy as Larry only 10 minutes later to receive the news our beloved cat has passed. Went there to collect the body ( only to wait 40 mins to add insult to injury). Vets explained the situation but weren’t really convinced as she mentioned “they don’t have proper equipment to (I.e ecg moniters) to determine why she died in a sudden manner". Spent £400 during this debacle, in my opinion they don’t have feelings for the pets only for money to be in their pocket. This Kate Harrison I also to find her to be a bit cold and heartless in the way she talks, as if it’s a casual chat. Would avoid if you love your pet, hope you guys don’t make the same mistakes as us. AVOiD AVOID AVOID

Extremely unhappy with the service here. Our dog went in for a pretty straight forward heart scan. We picked him up after the scan and we made our way home. When we arrived at home it was noticeable that our dog was actually in quite a bit of discomfort and kept trying to lick his side, after having a look it was discovered that while shaving the dogs side to allow for the gel to be applied for the scan our dog was almost butchered. It is understandable that animals might try and move during this procedure but this is so basic, so to think that a trained vet or an nurse couldn’t carry this out properly is something else. Our dog spent the whole evening by our side and didn’t want to eat, It is horrible to think that he might have been treated poorly. No one at the reception desk thought to actually ring and inform us that our dog was ready for collection and that the scan had been finished long ago so he spent the whole day in the practice, probably in pain and frightened. We spent hours trying to call ourselves and kept being hung up on, eventually when my partner got through, she received a serving of attitude on the phone. And what is up with the staff at the front desk getting our insurance paperwork wrong over and over again. The staff are either poorly trained or simply don’t care enough about what they do. We come here out of convenience because it is fairly close to where we live but for things such as procedures we will consider going elsewhere in the future.

One of my concerns about the company is about being honest with their costumers.First time we had a problem was on November 2019.Our dog was loosing hair so we reach the clinic to offer a treatment.The only think they did was to give him antibiotic for 1 week. Months passed and the dog had the same problem. We repeated a treatment with the same treatment for 1 week.On September my dog use to suffer from the same sickness and then they recommend us to do a special examination that you remove part of the skin that cost nearly (£700).Additional with the examination they gave anti biotic for 30 days because they say that is a kind of bacteria that is hard to eliminate.For a short time it was fine until Thursday 18/2.They examined the dog and they gave us medication of antibiotics and steroid without mentioning to us the side effects.The vet also recommend us to do the special treatment again that costs nearly (£700 which we cannot afford to do it again).Today my dog was feeling sick and pee everywhere in the house.The vet never explain the treatment to us and about the the side effects.I don't understand why the dog needs to suffer all this time for a disease that doesn't seem to end and why the vet recommend the special examination.The way i felt is that they just want to take money offering a test that didn't seem to have any result.I would like the company to be more honest with the clients,and explain them about the medication when they give it to them.

Will now never shop at any Oets at Hone stores anywhere. My girlfriend and I are looking to get a rabbit, but as she doesn’t get home from work u til after the stores close we thought I’d take a few pics so we could decide together which one we liked the look of to start our decision making. We’d already been in on two weekends where they had no rabbits at all so we were left with no choice. I went to the store today and as I was taking my first photo I was extremely rudely told I wasn’t allowed to by one of the male staff. He was walking away from me as I questioned why and began to explain why. He interrupted me from the till where other customers were paying and loudly said that I was on private property and it was as simple as that. I called their HQ while in the store as I was take aback by the rudeness and odd stance on photos only to be told after 20 minutes of waiting that that is their blanket policy. I guess they have something to hide, I don’t know. I was also told that despite wasting my time to travel to the store and spend over 20 minutes on the phone that they couldn’t accept my complaint about the rude staff unless I wrote in. I’ve wasted enough time with these people so will take my business elsewhere and highly recommend anyone else to do the same. Very disappointed but from what I’ve read since visiting I’m glad to not be returning. Would give 0 stars if I could.

This is a very handy shop for all your pet needs. The staff are excellent and are always very helpful & welcoming and they put you at ease the moment you arrive in the store, all of the staff have extensive knowledge and experience of everything that they have within their store. This shop covers a lot of choices for many different animals, including dogs, cats, reptiles, tropical fish and have an extensive range of foods for most animals, and medical items that you may need. The aquarium section is well stocked and the staff member I spoke to was very informative and the young lady I spoke with this afternoon was a complete pleasure and very easy to speak with and extremely knowledgeable of what I required for my tropical fish tank. The staff are on hand if you have any questions, they are very helpful and thoughtful to your needs and do not crowd around you as they do in other shops they also have a good knowledge of many different areas in the pet world. They now have a grooming section and a new tropical aquarium section plus many different areas after an extensive refit which makes the shop modern and up to date and it looks fantastic especially the grooming and tropical fish sections.

Unacceptable customer service every-time. We usually go this store to buy tropical fish and every single time the staff in this store is plain rude. Usually they don't even check up on the customers and we need to call them for attention and even if they did they usually take their time or don't even respond to you in a polite way. Today i visited the store to buy some fish and according to the new rule we can't select the colors we want for the fish or change it when they pick it up from the aquarium, we are only allowed to say what we want and pay and leave. How is this even acceptable when we as a customer cant say or select what we want when we are the one spending the money for it. The staff who was there didn't greet and the first thing he said was you can't select the fish you want to buy i will pick it for you and you can wait at the till while i pick it up for you. Which rule stopping these stopping customers who 's paying for the item and can't decide what they want. Please sort your customer service out because its really bad at this store.

One thing I ask is to be honest with the customers!!!! I bought a Hamster a month ago, I felt that I did not want it to feel alone and ended up buying another one asking the staffs if it's a male as I did not want any reproduction. The staff who served me has clearly said that it's a male. But guess what?! Today my second hamster gave birth to 7 tiny babies. I am really disappointed and frustrated as I didn't want this to happen. I cannot pay attention enough to raise 9 hamsters. I don't want to spend more money to buy more cages as it is not MY FAULT. I called the store and at first they told me that I can give the babiest to the store after a month of raising them. However, once I called them back they told me that I actually cannot give the babies to them as there is a long waiting list for that and it can last years. YOU CANNOT SELL ANIMALS LYING TO US AND NOT TAKING RESPONSIBILITY FOR YOUR OWN MISTAKE! I AM REALLY DISAPPOINTED. REALLY BAD CUSTOMER SERVICE.

Used to be well run and could get most things but now they've stopped doing some stock in there. Reptile items are very scarce in there now. They're very slow and not well stocked sometimes. We have a snake and there's always problems with getting his mice. Either they don't have any in, or don't have the sizes needed and takes upto 15 minutes to get it. We ask staff for the mice, they ask of we want 6 for the price of 5.....they then go to the back and we're waiting for upto 15 minutes for them to come back and say they don't have any or don't have the size or only have 2 or 3 so offered the deal for nothing really. I do wish we had another closer store but we don't so we have to use that one.

I use Petsathome Beckton for the vets as well as the groom room. Speaking of the staff in particular on reception and admin staff they have been absolutely amazing. My insurance company tried to deny my claim and the receptionist and person responsible for dealing with insurance companies were amazing. They could not help me enough, did as they said they would and called me right back. I also speak highly of the using The Groom Room in particular the young lady who lady who looks after my dog. Resonably priced and also a quality service. My dog is a Chow so not the easiest to groom but always comes back looking fabulous. Well done all, keep up the good work. You are a credit to the company.

We don't do refund or replace here! Their policy "If you are not happy with your purchase we will give you a full refund or replace the item" forget it, its not going to happen. Stay away, go somewhere else. You will save yourself a lot of trouble now and in the future. Customer complaint service, what customer service! Make sure you're 100% happy with purchase before you walk out the store. Wished I had stay away. Only went in to get a gold fish and they won't even refund you when there was a problem. Cost me more in travelling than the fish. The fish eventually died.

I cant recommend it enough!! Ive sent so many friends to this place and they have all thanked me a thousand times. My friend was recently quoted 800 for an xray and 6k for surgery by medivet. She was given a next day appointment despite not been registered and spent less than 300 for all medications and xray at beckton. The difference cant even be compared. Operation was not even necessary. They are also the cheapest for vaccines and neutering. I got my little one neutered recently and recovery was very speedy. Only down side is the long wait 45mins + at every visit.

As a shop it’s pretty standard, has stock mostly. A bit overpriced I think but all good. However the vets 4 pets, I’ve had to bring my pet several times and on average it’s been only average. Care for the pets were good but because of its business ethos. I’m unsure if sometimes what they suggest is in the best interest for the pet or for them. I can’t tell to be sure. But sometimes there are long waits and not we’ll managed but I can also appreciate the staff there working long shifts and dealing with customers are never great day in day out.

They never have anything in stock and when they receive it, they receive like 5 units. Cat food? “Sorry, we are all out!”, Cat litter? Nope! Own brand cat food as this is what we buy?? Never in stock…. I asked the “lost in space” girl pushing a trolley when they will receive cat food, she was looking at me like I was a Donkeycorn hatching an elephant egg in the middle of the store… “Sorry, we don’t get to choose the restock!”Why do you bloody keep this shop open of you can’t stock it I just had enough of this place!

Very nice staff members, wide variety of items for your pets, you can find almost anything. It is big and the staff are extremely friendly regardless of your own attitude. Makes the shopping experience much more enjoyable rather than stressing you out at all. If they make a mistake, they will go through the effort to fix it! A great place, super helpful! Plenty of advice and just what you need right there! Shout out to the guy selling fishes today, Name beginning with an 'M'? Great! 11th July 2020

Been going here for supplies for a number of years. I love the rodent section and and absolutely love Syrian hamsters. No to anyone purchasing a hamster get the largest cage you could possibly get. Not only will it benefit you, but the Hamster will live a lot longer and be a lot less stressed, trust me on this. Also, get big wheels get big bottles and make sure the critters has several inches of bedding. So get the nig bales. Shop assistant here are friendly and helpful and will help get you what you need

Went here to have a look at their selection of fishes to help us decide what species to buy for my niece's new fish tank. We asked one of the staff in the store for some advice and he was more than willing to talk to us and help us decide which ones would be suitable for our specific tank. I was very impressed with his knowledge and his great attitude, which made the whole experience great. We ended up buying a starter kit to get the tank ready and give it a few days to settle before adding the fish.

Went there few months back when I had a kitten dropped off by a friend who could not take care of the full litter his cat had. Got fantastic help in picking the right food, litter and toys along with plenty of advice on how to deal with a kitten at home. 6 months later, it is my go to place to buy everything for my little one and help is always on hand. In an age where everything is online/minimal staff, it is refreshing to talk to experts in a shop and buy the right items. Thanks Pets@Home!!!

The shop that I will definitely not return to, the shop has a lot to say, the shop has its own rights. The lady who sold animals today is totally unkind to the service, I waited for over 1 hour and heard embarrassing excuses that I can't buy one animal. It is a pity that in other peat stores there is no problem with sales and with a nice service! I do not recommend anyone choosing such a store and I am very disappointed to be in the store. I advise you to consider the selection of employees!

Service is horrible receptionists don't have any responsibility she always disappeared. We come for walk in appointment with horrible sick at after visit to doctor we get directions after one hour feed with special food we ask to pay quickly and just let us go because we need to in rush to take care of sick cat so we are into the queue for payment already 40min and she just walking around all the time it's no more customer only us but she still keep us waiting.... This job is not for her.

Rebecca is amazing , me and my partner went pets at home as usual at our local branch in becton but have been struggling to get into the app for a while. Asked Rebecca for help and she helped us , called customer service for us and gave us advice on our pets . She was utterly amazing and should be promoted or working in a vet!. The way she helped us was fantastic, the service she gave us was the best anyone could have asked for . She keeps pets at home becton running I’m sure of it x

The groomers were amazing first time visiting them and they were so professional and helpful and really cared for my lovely dog. Will be for sure coming back soon. Also the staff in pets at home were helpful with helping me find products. Not very happy about the vets place as the vet seems to want to rush you out for some reason and didn’t pay a lot of attention and was more interested in getting my dog spayed lol. But apart from that the pet store and groomers were great

Took My Dog for her Groom, Haven’t had any good experience, They haven’t done the job properly( I asked them to cut her hairs from her belly) which has been refused by staff as a breed excuse, Plus Over priced I paid £33 for the same job in Newbury pets at home which cost me £52 in here, I was around 8-10 minutes late to pickup and the staff was rude about that too. So highly Disappointed & Never going back to this store.

I give 5 star because I never had problem until now. Thursday I'm was in the shop to buy some stuff for my little fishies and shrimps, also I'm was I'm buying some more shrimp. I'm stayed front of the aquariums and for long time (more than 30 min) I'm told one of the stuff I'm waiting here for a while, his answer it was there is the queu. Today I'm asked it is something like she said no. Today again I'm wait long time but finely I get served

I do not recommend it. We went to buy aquarium fish from this store. For the first half an hour we did not find anyone to serve us, after I went to the cashier and said that I wanted to buy fish, the cashier went to look for a colleague to serve us, after another half hour a girl came, whose service I will not comment on. It was important for us that someone was always found to sell us the fish. I would never do this to myself again.

I visited the store with my 2 very young children last week and was a bit lost as I'd never stepped into a pet store before. Mickael was amazingly helpful and guided me without pushing to sell, as I was looking to buy supplies to welcome our new kitten. He also kindly helped me carry the lot to my car, that really made a difference! How amazing would it be if we could experience this level of customer service in every store :)

Without doubt the most unhelpful & rude staff I've ever experienced (with the exception of one member). They seem genuinely put out you are there & want to make sure you know it. Have been there a few times & always come out shaking my head at the place. If the company directors were aware of what goes on at this store, it would be shut down on grounds of their reputation. Go if you must, but would highly recommend avoiding.

I absolutely find it disgusting that this branch has people who do not celebrate this pagan celebration called Christmas and are forced to wear Christmas clothing who are not of the Christian faith. I think it is very disrespectful to ones own religion who doesn't follow those practices. How about you be more diverse and stop spreading homosexuality and start respecting others' religious beliefs and stop giving them labels.

Staff are very good shop is expensive you can get stuff cheaper elsewhere. However, staff do care about your pets. I bought tablets for my dog not many in the tub and lady explained they are good many customers recommend them but look online see if you can get them cheaper. They have vets here i haven't used them but seem always busy. They sell rabbits and fish here too. I like this place as plenty parking outside

I was served by Michael on 26/05/20 who encouraged me to download the app. He went through all of the discounts I could use, and even came around the shop with me to talk me through everything with excellent knowledge about what’s best. I didn’t feel pressured into buying anything I can not fault it. I went in for a lead. I came out with a bag of goods and a better lead than my original choice for doggo. 10//10

Waited in the shop for 45 around the fish tanks, as I asked to get served at the shop they we are closing in 5 min we will not be serving any body now. That just got me angry waited for so long nobody came to us to ask. Then when we asked.... we are closed. Avoid this place they do not care about customer service they just want to go home. Prices are to high go to a independent aquarium fish centre.

Terrible. Only one male staff was nice and doing his best. The rest of them Terrible. One of the cashier was talking continuously with a customer while the queue kept on getting longer and longer, and the other staff barely came to open another till. Waited 40 to 45 minutes to be seen by someone. Absolutely terrible. I have never encountered such lazy and rude staff, except for the male staff.

Even though we had the first appointment booked the store was late opening and staff weren't ready to begin vet appointments. The vet herself was well mannered and answered any questions I had. The shop itself is always clean even when there's been a doggy accident staff are quick to clean it up. Shelves are always well stocked and there are a huge variety of goods for all household pets

They need more staff, the queues on the till are absolutely terrible. Only one staff working the whole store so you wait atleast 30 mins before someone can help you. also the staff that work in the aquarium section need to chill out abit, let people buy whatever fishes they like. Don’t tell them what they can and can’t buy. You get paid minimum wage but act like the fishes are your life.

Customer service disgusted just terrible , on click and collect part of the shop where is flea treatment medicines, that can sold by  only certified personnel , today tried to purchase same - waiting time more as 30 minutes no one attended. other staff tels that the relevant sales person on a phone with other customer , realy? more as 30 mins? This is question about the respect /

Always go here to get my fishes. Sometimes just go in for a browse as they have rabbits,hamster etc. Well stocked up and the staff are knowledgeable in their fields. Sometimes you do get short of staffs but it's a busy place so just have to be patients. Bought my fish tank from here and it's over a year or so, fishes don't last so have to come get new ones every now and then.

Really helpful staff members. Needed a fish tank for a specific space in my home. Bought one from them, took home and found it's little bit bigger. Bring it back in store next day. They returned it back without any hassle. Really supportive and friendly service. Also had little conversation about fish. Really happy. Will be back in this store again. Thank you!!

Bought my new fish pets from here. I always wanted a pet so my husband decided to surprise me with 2 cute little gold fishes. The staff were helpful once found lol as the time of purchase there was only an assistant at the tills. Love the deals they have and will definitely be going here again for my fishes food and accessories.

I've been going to this store and the store in Dagenham for 5 years now and I have to say, hand on heart, they are a lovely and professional group of staff. They are so helpful and always there to help with whatever you need. My dog also loves the staff as he gets lots of attention! I would definitely recommend them . …

Only cash payment after a long way from home to do my dog's shopping. I receive letters and emails constantly, like every single week just promoting their products. It would be nice also advise your customers about the store being refurbished, only half of the stock, and that the normal method of payment isn't available...

Horrible service at the click and collect. Usually my brother collect my order with a screenshot of the email. This time my BLACK family friend tried collecting it but they wouldn’t without the original email….i wonder why that happened this time . Everyone I go to this store I’m always disappointed by something …

Rude and unprofessional employees, older woman behind till with grey hair and glasses, was saying to colleague 'are they blind can't they see we have signs all the place we are only taking cash', the young man beside her not any better who was very abrupt and hostile to the customer before me, avoid this branch

I always go to pets at home to buy my pet supplies. I always buy my cats, food, treats, and litter here, all at an affordable price. Pets at home supplies products for all types of pets. They also have a vet inside their store. I recommend people to shop here. Staff are super friendly and very helpful.

These days, I am used to receiving terrible service from uninterested shop staff. That was not the case here. I was so impressed with how friendly and helpful the staff are. It wasn't a one off either, I've returned since and had the same great standard of service. I wish all shop staff were as great.

We love Pets at Home. My little one wanted to see the animals, so we went for a quick visit. Got some leaflets about caring for pets and had a chat with the staff. Lovely store where you can get most things for your pets. Staff are very fiendly and they give you good advice on caring for your pets.

Guys just to worn you! we took our 9 month puppy to the vets for his sore eyes and the service was unbelievable the lady wouldnt check it properly and further more she told us to train our dog for his behaviour even tho his a very very well behaved pup, honestly dont waste your time with these vets

Didn’t allow me to enter in store before 10 min of the closing, even when I told that I need just one item and it will take maximum a minute. At the same time, another 2 customers entered without any issues after me. Staff is rude and unhelpful. Better will go somewhere else. Not happy …

Rebecca was such a lovely lady who went above and beyond to help me with my kitten. She was kind, knowledgeable, and gave me genuine advice. She patiently answered all my questions and addressed my worries. I couldn't have asked for a better experience at Pets at Home thanks to her! …

Very lovely staff and have everything you need for your pets/friends! Went there for my cat and they helped the best way they could. Consultation are £35 and possibly more in the future but right now it is that price. Wonderful place to take your pet when in need of health or items

Went to buy puppy training pads. Go here for all our pets and accessories. Staff are very friendly and have all the patients in the world to answer any questions you may have. Been going here for years. Would recommend to all who have pets. Will be going back soon to buy a hamster.

Horrible vets! Telling me to put my dog down to sleep at the age of 10 because it's time and what do I expect as my dog is poorly, instead of trying to advise of all the possibilities to get my pet better other than taking biopsies and doing blood tests. Never again at these vets!

Very slow service… it takes too long for someone to pick up the phone which can be really frustrating and inconvenient. A designated receptionist may help with that, however it does get busy so it’s understandable. The vets give good advice, they’re respectful and professional.

The Pets At Home Store Manager was very helpful following an issue we raised with dissatisfaction at the groom room. For this we’ll stay loyal customers as we have been. Also staff working at Pets At Home in Beckton are usually very friendly and offer great pets advice.

Can not overstate the extreme friendliness knowledge and assistance from all the staff here. Happily pointed these new dog owners at all the bits we asked about, and at bits we didn't know we'd need. Kindly told us about the vip app which saved a bundle.

Well stocked, very helpful/knowledgable/friendly. Has inhouse vet and grooming and plenty of parking. Currently comfortable to shop there, staff all masked & distancing in place. However, shame they don' t enforce the mask rule, despite plenty of signs.

My dog has been treated for over 2 years with a skin allergy! Called them on Tuesday to order hes prescription and was told by the receptionist that I could collect them the next day from the store went to collect them and was then told my

I visited yesterday evening (21.12.20) and got almost everything i needed for my hamster, price of products was ok, can get them cheaper elsewhere but not all in one place, which does make it easier. The person who served me was lovely, i

When I call the Vet’s team because I have a question or I need to book an appointment, 9/10 times they let the phone ring :) The funniest part is that there’s always someone at the desk, so clearly they are doing it on purpose. I’ve even

Staff think they know it all. Bunch of amateurs. Refused to sell a tiny goldfish because "he didn't feel comfortable" with the size of my tank. He has never seen my tank and he was barely listening to what I had to say. Bitter because I

My first time going here and I was very impressed with the size of the store, friendliness of the staff as well. You can find everything here for your pet from food, toiletry, lots of stuff for pets. I recommend this store for sure.

Good access and well informed staff. Went to buy fish and had to give evidence of the tank I would be using before they would sell me any fish. Excellent animal welfare. A variety of medications, toys, beds and foods for pets.

Got two clicks and collect item been waiting 5-7 minutes at click and collection section nobody no sign I had come n join a really long que what was the point of click n collect only person on tils. Saturday 3pm.

Some of the shop assistants are quite rude. Went in to buy some fish for my aquarium and had to deal with their patronising/condescending behaviour. Very unlike any of the pets at home branches ive ever been to.

I haven’t been here in years but i came here recently, the shop has completely improved. Everything is easy to find, the staf are super helpful and give good advice. I bought way more than i planned on …

The staff is lovely and very helpful. I think the store could be a bit more organised and there should be better placed price tags. But other than that, it's a lovely experience and a big variety of product.

Very kind service, team members there are always happy to help! The store is large and spacious with a clear layout, you can always find what you're looking for. There's houndreds of parking spaces outside.

My first time coming to this shop and the lovely worker Alex helped me a lot with what I was looking for. She also explained to me in detail about the products that I wanted to buy. Overall very helpful.

They were very busy. Because of emergencies . There was a bit of a wait but the receptionist was very good at keeping calm when she spoke to the clients . Apologising about the long wait Christine nurse

Went to get my cavapoos first puppy groom from the Groom Room staff and they were amazing and friendly! He didn’t miss me one bit while i was gone because they were great with him! Highly recommend!

Very nice open space. The cashier worked efficiently and all products were presented neatly and were easy to find. The water around the aquariums section could've been cleaned up a bit better.

Very poor customer service. W bought a tank which came with a filter. A month later the filter isn't working properly. The manager then tells me that's how it's supposed to be. Unbelievable.

Would give 0 stars if i could! Rubbish and unprofessional vet, had me waiting 1 hour to be seen because the person at reception didnt check us in on her system. Avoid this branch at all costs

The best vet ever. Wolfie and I adored them. Competent, friendly, ready to explain everything to you. They put your pet's health before everything. Happy my wolfie is registered there now

Went to buy daughter a fish a told ‘ we don’t sell fish on Wednesdays’. There should be kind of sign somewhere online or something because she was looking forward to it for days!!

All your needs for animals in one place. A section for Vets for health checks too. A dog grooming room at the back. Foods, accessories, toys and so much more for home pets.

Large store with plenty of things and pets. I dont know but there is something about it that makes me really enjoy it. Staff excellent - helpful and caring for animals.

Horrible customer service. Vet teams are always showing that they are very busy can’t give clear answers on the phone always in a rush when called any time of day.

Good vet service but service at tills tends to be a little slow.. Also they aren't open at 10am on a Sunday like it says, but actually opens at 10:30am

Good selection of food and toys for your furry (and not only) family members. They do interesting workshops for kids. Very friendly staff.

Would not go there again took Ricky for grooming the way he went in the way he came ot they dident even bath him ... I can do a better job

Long quews as always. Not a great experience. Trying to find a local one where you can actually feel that they care about your pet more.

Great service for vets aspect and the service at check out when buying in store. Thank you for a pleasant visit every time.

Lots of pet products like food, hay, cages, toys and more. The vets here are very good and friendly. Parking is available

The vet service has always been quick, reliable, and professional for my cat. Lots of variety and alternatives on offer

Staff are very knowledgeable about aquatics. They were very friendly and were able to answer any questions I had.

Great shop, full of useful pet supplies. Staff very helpful and know their shop and where everything is located.

Everything you need for your pet LOL Not for my little cat under 1 year old Dry food Wiskas …

Brought our first aquarium and fussed from here. The staff gave us good advice about starting up our tank.

They keep our meds/treatment on diary and text us when its time to restock.. one less thing to remember!!

We had our cats neutered there at the wet. Great service, kind staff. They're getting better already.

Always helpful in this store when you ask also there is big carpark outside with other shops about

Nice and friendly staff You can find and buy all you need for your pets in one place

Loving the new floor design of the shop. Easy to navigate to fi d what you need

Great service my dog had operation. Great help and care throughout.

Friendly and helpful staff. Gave us good advice …

Items I wanted in stock. Friendly and helpful staff.

They have a wide range of fresh water fish

Left after waiting 20 mins to be served

Love this place so does our Freuchie

Good service for the good price.

Like always service was amazing