This has become our home branch since our move to the neighborhood in 2009. We don't have the same relationship at this branch as we had prior to that move (we actually don't need it), but we grew into a great appreciation for the staff--and the efforts toward plant updates by U.S. Bank. (That can't be easy, given the small size of the lot.) Our bank reflects the highly multi-colored makeup of our part of town both in the staff and the customers!

I opened my account here and I gave them all the correct information and my account was locked because she said the address I gave her did not match the address on my Id now my account is locked has been locked for over a week now and I can’t access my money I even spoke to the branch Manger he gave me a number to call and basically told me he can’t help me US BANK SUCKS WILL NEVER SUGGEST this bank to anyone.

( security black man ) i can not believe , horrible customer service, black guy security told me get out , because only i said I can not sit , i have to go . get out? And after I talk with his boss again he said i will show you , I don’t know what did he mean . Two time he jump to me and 10 time he said i will show you ! Rude rude rude ,

Worse bank ever, first they would not notarise my typed paper. Than he would not even help us type it the right way. So I went back home and typed again to come back to the bank and he is gone. Now I'm standing in a bank for almost an hour, no one comes forward to tell us if we need help. I'm glad I don't bank with US Bank.

This is without a doubt the most rude, disrespectful, and repugnant banking institution I’ve ever dealt with. All of the tellers need to be fired, effective immediately. The level of disrespect, incompetence and lack of customer care displayed by the tellers and banking staff as a whole is completely and utterly repulsive.

Was helping a friend get an account opened, explained that I was his ride and discovered that apparently they don't allow anyone to use their bathrooms (including customers). I had been contemplating switching to US Bank for my deposits but that won't be happening now.

Wish I could give no stars. First of all it's stinks in here like its mildewed. They are rude and just do what they want. They don't listen or acknowledge anything you say. Never going back I told the manager I won't be coming back. Look at the other reviews.

I walked in trying to do a wire transfer with MY money, from one account to another the lady “helping” me, niki curtis went straight to profiling me saying that “us bank is a business & we cant trust everyone who walks in because this can

Awhile ago left a 1 star because of this place not being organized and they don’t update their hours online .This branch is on one of the busiest spots of Nashville but yet they are not organized.online says open ,at 1:40 pm but,when you

I wish I could give them negative stars. The worst costumer service I have ever had in my life. Staff are so unprofessional, disrespectful and RACIST. The teller over there, I don't remember her name but white girl, never say hi to me or

Very bad customer service. Because I’m not opening a new account, I have to wait until the ones are here for new accounts... they only care until thry sign you up, been a customer for over 15 years and now it’s time to update.

Very rude employees. Don’t recommend going to this branch ever! Teller was very rude. Branch manager was even as rude. I’ll be switching banks after 9 years due to the customer service at this branch.

This bank has helped me so much. I was scammed and Ms. Cheryl and Ms. Niki helped me better than the fraud department. This is the only branch I come to because of how kind everyone is.

The most unhelpful banking institution i have ever encountered. I wish i could give then negative stars. . There isn't enough space to renumerate the points of no service.

A very rude drive through representative, I feel like I'm not an US CITIZEN she treated me totally different I believe it's because I'm not white …

Attention US Bank! Please hire respectful and professional employees specially someone in Drive-through otherwise I'll close all of my accounts thanks. …

All the employees and the managers need to be trained again.. they have no customer service skills .. they brush you off as if they don’t need you ..

Due to the disrespect of the security on premises I have removed my funds and put them into another bank account. Best thing I ever did.

Put a deposit in the wrong account, didnt even apologize for their error. The employee I spoke with to get this corrected, was so rude…

Couldn’t even get a roll of quarters from these criminals! So I’m at the bank at 359pm to open a new account! Not going home yet!

Very disrespectful staff and management, They treat you like 2nd class citizen. I can’t even deposite money in my own account.

Karina peña es una de las mejores en esa sucursal su amabilidad y su humildad hacen que uno quiera volver a ese lugar!!

Cheryl Anderson helped us and she was the best banker we could have asked for. She is such a kind lady :)

Short wait time, clean, teller was very polite. A great experience

very good customer service Ereny Girgis she always take care of me

Muy mal lugar prefiero ir a otras sucursales qué esta

Extremely very rude drive through Associate shame on

I love everyone there!!!!

Staff are not good

AVOID AT ALL COSTS