I called the branch yesterday morning because I needed to speak with the new accounts rep to ask questions and make an appointment to open a business checking account. The person who answered said Mark would return my call in the afternoon. I had to call again this morning and this same person seemed annoyed to answer my questions then told me to go to their website. We are current customers banking with WF for 20+ years with checking accounts, savings account, credit card and a home mortgage. Unfortunately, this branch does not seem to value us as customers. Terrible customer service! I guess I will take my new company's business somewhere else. And, maybe our entire business.

If you want to close an account be sure not to get Mark Salehi. Mark will close the wrong account then you’ll need to jump through multiple hoops to get it reopened. Even worse if you have auto pay or have people write you money, as you won’t get it. We’ve had to deal with the Secretary of State and make many visits to the branch, which is more of a pain with all the COVID stuff going on. So what should have been the same day fix has dragged on for weeks. I’ve been with Wells Fargo for a really long time and this is by far the worst experience my family and I have ever experienced.

the worst service possible. I went in there on a Friday and the line was about 20 people deep and only 1 teller. you think they would be properly staffed on Friday considering many people get paid on that day. moreover I had a business account so I went to the business line and yet again took me over 1 hour just to make a deposit. I will never go to this location again.

Worst customer service I have ever experienced at any place of business. After depositing cash into an ATM it malfunctioned and did not return my card. When trying to talk to an associate she refused to even acknowledge me at first then told me “I don’t deal with that. Call someone else.” I am now do not have access to any of my funds because they refuse to help.

Went to Aliante branch, found out it has been closed. Went to Decatur branch, 2 times waiting and waiting, finally gave up. 4 people behind glass, no one else around, bank employees looking towards you as if you’re a nuisance! I’m done. Pulling our accounts and going somewhere else. Unless you can recommend a branch where people care about their customers??

Great location off 95 on Centennial Parkway with various businesses in the area. Ample parking with handicap access. Drive up and ATM are available. Outside area is well maintained. Wait was minimal for the next teller. My service rep was excellent. She was very friendly, efficient, helpful and patient. Over all it was great with no issues.

Its the best Bank I have ever worked with. I have a small business and go in there a lot and they always say hello to me by my first name and have gone out of their way to help me on all issues. Give them a chance since they deal with a lot of paper work and problems.Also a great location.

Wells Fargo cannot even stop fraud. I talked to a Manager today named Shauna. She said we lost the dispute then Hung up in my face. Wow I expected better especially considering I’m a disabled Veteran

I was an employee of this branch for only about 3 months (with Wells for 7 years). The service manager Jennifer Lindell shouldn’t even be in banking. Let alone in charge of a teller line.

Less than 1 Star review if possible. The drive thru at this branch is terrible. Very rude, felt as if I was profiled. Will never return. Also will close my accounts.

Business agent for checking account was a total tool over the phone, unprofessional and had a poor attitude.

I set an appointment in person for today’s day the Mirna Lopez did not show up, what a jole

Worst customer service in town Rudest employees ever …

I pay my rent here and they are always courteous and nice

Great easy fast place, in and out very friendly staff

Standing around talking not helping customers

Great customer service fast service

Always very kind and attentive!

the worst bank ever.

Average Wells Fargo.

worst ever+robots

Always helpful