I hate giving poor reviews, but on this occasion I’m at my wits end. We engaged 1800 We Store It to move our furniture out of our property, store it while we had repairs (due to a flood) and then move it back in afterwards. The sales team were very friendly, but the removalists were rough and rude. When they moved our furniture back in after our renovations, they left a 25cm long scratch in our brand new timber floors. The cost to repair it is $1770! The company is refusing to take responsibility or contribute to the cost of repairs as they said there’s no way to prove it was them. They were the only tradespeople with a set of keys to access the property, which they locked inside the property when they left. I would hate for anyone to have to go through this stress—it’s so utterly disappointing and unethical.

Fantastic service and pricing. Would use again