Be prepared if you want to be asked like a criminal only from accessing to your own money. The tellers and the senior manager laughed after I requesting cash, and they wanted every single detail of how I will use my cash. I think the ombudsman needs to review their policy, but also the staff needs to improve how they communicate with people. There is more people scammed from clicking links and online transactions. Maybe ANZ can invest more effort into this? Rather than wasting customers time (already huge effort waiting in a standing queue, and find a parking nearby) just because customers rushing into scams with cash? That's a bit too funny for me. As a customer being with ANZ bank for 18 years with various products, I may call a quit, and ask all my friends and relatives to quit. There is no further improvement except scrapping people's every single pity penny to create their wealth.

As usual, I went to this bank to get change. The customer service was so unprofessional and so unfriendly and were very rude. When asked upon change, the on duty person spoke “we only serve ANZ customers” but what about all the time I went in the past and they happily gave change? And for general information this rule does not exist. But apparently they said this rule of serving only ANZ customers had always been there. When asked upon, the reason the member left and spoke to his fellow team member in his own language and starting giggling. Really bad service and very unprofessionalism in service!!!

Amie i think was the name of the front desk girl with "fake grey eye contact lenses " haha who was been rude and verbally abusing the Asian old lady let me tell you that after me getting involve to defend the lady and SCREAMING AT YOU FOR BEEN SO RUDE AND CARELESS I GUESS IS SOMETHING YOU WONT FORGET, i am happy you started to cry and all the drama you made, you got no right to be rude to any client specially to someone older. Closing all my account and taking my money to another bank. Sad to see that no one of the workers told her to stop when everyone was looking

Worst and Rude Staff! They do not pick up their phone 8935 0200, nor do they respond to their customer service officer's calls when we call 131314, to withdraw more than 5K they have no sense policy that you book it through customer care, and the branch will call you to pick up your cash, in my case I booked, but no one called from Branch when I rang Branch they don't pick phone, when visited in person, they say you visited without booking and refused cash.

Never in my life. Never in my life have I ever felt the need to write a review. Until now. The service I received from 'Will' at the ANZ Burwood branch was 10/10. TOP BLOKE. Never in my life have I had a more seemless interaction. He was more then helpful. He even kindly took some of his own time to help me when I had come back due to some trouble I was having with the online/digital side of things. Thank you Will.

2 tellers and one person helping with loans on a Friday at midday- ANZ- do more to help your staff, it's unfair of them to take on the line to the door by themselves. I walked in to discuss my loan, was asked to make an appointment (was never the case prior), unsure if policy change but from what i saw it looked like a staffing issue.

Terrible service. I asked for a replacement card and made a ridiculous error so that it did not automatically upload to Apple Pay even though I asked them to. I had to sit on hold over the official list card line to resolve the issue who were extremely helpful. You had one job. Do it properly.

Worst service from a bank ever. Staff had no idea what was going on or how to answer simple questions. Had to wait 30 minutes to be told I can't see someone today and I need to make a booking for another time. Not impressed with the staff or the service. Luckily I'm changing banks.

Business account for over 20years Front desk teller didn’t won’t to help me depositing my coins & waving her hand it’s like what do you want machine is broken & automatically referred me to go to Flemington branch! The Bank manager is very professional & he should look into it

I've had products from Westpac, CBA, Amex, HSBC, Latitude, and ANZ. ANZ by leaps and bounds takes the cake for worst customer service & just general difficulty in getting the most simple of things done - like paying a bill. Honestly, choose any other provider.

Peter Yi is amazing and very kind, however the lack of staff is really out of his hands. ANZ should try paying less for their executives and reallocate funding to branch staff. I see a shortage of staff in every ANZ branch. shame on the 'LEADERSHIP' team

Wilford Zhang provided an excellent service. He is enthusiastic in his job as he took time to explain for me carefully. When I went back the second time to seek for assistance, he was keen to listen to my problems and suggested very useful solutions.

Worst service ever. Staff is rude and condescending. They haven’t even processed my forms for a simple transaction and it’s been 4 days. I’ll be boycotting this bank forever. Dont ever bother with these clowns

A terrible banking experience. I walked in twice right today to ask how I can download transactions in CSV format. They were hopeless. They had no understanding about their own website. ANZ …

Slow service. Had to wait 30 min in-line nearly every single time, even all I need just a stamp for fast deposit which is normally we can do at the front counter and drop in the box.

Unprofessional. Lack of staff. Inpatient. Have to book for everything or have to wait for few hours. Such a big bank and only two people. Pls hire more professional staffs. Thanks

very disappointed not getting a chance by walk in to the bank to open an account as needed to wait for next bussiness day.I spoil the time to visit.

The staff were incredibly rude and condescending. They were more interested in picking up their coffee order than answering a few basic questions.

Fantastic service, especially thanks to the person who work there name Chole Li, she is amazing.

Trash customer service, don’t go there