If you don’t know how to manage customers in your branch when your ATM isn’t working for cash deposits you need to be trained properly. I was waiting in the line and those after me went to the teller, the guy who was holding up the line was then told to go before me when I lined up. Terrible management by the Indian woman

Very bad service. With limited opening hours of 9:30-4:30 Monday to Friday, only two counters are open. Very bad customer service as well. The guy behind the counter is very abrupt, showing absolute no interest in helping customers or explaining things. Worst bank branch I’ve been to!! ANZ Eastwood is much better!

Had a wonderful experience with Riley, the Home & Investment Lending Manager at Macquarie Centre. Riley was very professional, courteous, and extremely helpful. Riley went above and beyond to assist me with a tricky mortgage issue and was able to resolve the issue. Cannot recommend Riley more. :)

Top of the league in playing bureaucracy. Can I walk in and open an account like I did with all other banks? ‘No dear potential customer, you need to book a 1 hr appointment in advance for that’. While there is no one else waiting to be served. Just glad I never got myself any ANZ stocks.

Unhelpful staff. Went in to provide BSB and account number for a refund that went to a closed credit card. Staff initially appeared to be helpful and offered his e mail address. Subsequent communication revealed staff member was unhelpful,

I wanted to have a joint account with my wife. But at that time my wife was not with me. So I went to the bank alone. When I told that I want to open a joint account with my wife but she is not present. When I opened the account they asked

Hopeless. Online app told me I have to visit a branch to do what I want. Last week, I visited the branch in the morning, they told me they can't help me till after 1pm. Came in after 1pm, they then told me no one can help me so please call

Worst anz branch ever. Found out pre-booking and non-booking cash withdrawal is the same. Requested a pre-booking today, wed. Won't give u cash until next mon, no matter how much u asked for (only 10k daily max). If u want flexibility and

Today I went to the place do some inquiry, the lady who served me was a small asian lady, while I am talking to her probably just 5 min, and while she service me she is working on her computer for other client details at all time and not

If there was zero star, I would rate it. Basically the staff here is full of useless ppl and untrained rookies. They spend hrs to scratch their head to figure out what problem is, and eventually still fail to solve it. None can help even

I am delighted to express my satisfaction with the ANZ Macquarie branch and its exceptional staff, especially Raheleh Mazaheri. The service provided was outstanding, and Raheleh’s professionalism and assistance made my experience truly

If I could, I'd give them 0 stars. I went in this branch to get a form to change my direct debit account. The staff member I spoke to, had no idea what I wanted and was not about to make any effort to find out. No other staff member

Writing this as I'm sitting in the branch, waiting forever for the tiniest job. Downgrading my vote from 2 to 1, good to see they haven't improved customer experience one bit in the past year.

Don't waste your time visiting this branch, the staff don't know what products they have at all. I went in to enquire about travelling cards or overseas payment in NZ, they just

Come to bank to do a quick form ... O935 .... Lots of people and had to wait long time .... Bank needs to open 8am at least on Monday ... Think guys think

Horrible customer service. No one care about waiting line. I organized installation payment but they didn't do anything.I need to go other branch again !!

Raheleh Mazaheri is very good home and investment lending manager she has knowledge . Make customer satisfied thanks for your support …

Nita does a great help for me and super friendly service! 10 times better and more professional than ANZ Burwood

I would have given zero star for this branch because of not professional staffs. They are like rookies

Riley (Raheleh Mazaheri) is a fabulous lender and was very supportive throughout the entire process.

just went and teller not trying to help me with transferring funds between my accounts..

They set me up with an account and card quite quickly. They were also quite lovely.

Have to book an appointment for do bank a transfer which is very inconvenient

Horrible bank. Switching to another bank. Customer service is horrible

Very efficient and friendly. My problem solves on spot. Thank you

Staff arguing in front of customers, long long lines.

ATM is always out of service. Very inconvenient.

Great customer service. Really helpful and kind.

Pls change ur ATM. Deposit function is a jok.

Rubbish bank