Refused my temporary drivers license along with a credit card with my name on it, my COVID-19 Proof of Vaccination and a photo of my passport! Asked to see their “policy” that says they won’t accept that and was told “it’s in an email”. Which of course they refused to show me. Well I found this right on Alamo’s website: “Temporary driver's licenses may be refused if the renting location is unable to otherwise verify the customer's identity or verify the authenticity of the temporary license. Additional government-issued identification may be required” Multiple times they told me “they wished they could help me”. Utter lies.. If you wanted to help me you would have rented me the car with my Government issued temporary license so I could get home to my wife and kids that I haven’t seen in almost 4 weeks.

Great customer service. I had pre booked a car and when I got there I was told that they no longer had the after hours drop box at this time due to thefts (Calgary wide). Without any argument required, the representative began problem solving for me after I explained there was no way I'd return in time (before noon) and would be unable to return the keys in the morning (I lived a $15 cab ride away). Alamo ultimately sent someone to my house the next day to pick up the keys! Very convenient, very professional. The car was great quality and the representative walked outside to record any scratches and bumps with me.

Got a parking ticket while renting and Alamo just paid the ticket before I could appeal. Additionally, they charged me an $18 Admin fee for "paying the ticket". What an unethical way to make money. Not renting from these money grabbers again. Edit: In the below message, they ask me to contact them only to tell me that they're not the department to receive my complain, instead I should contact the same department that mishandled my case in the first place. These company is a joke.

Called them to check my booking for a mini Van and the person on phone said they cannot guarantee as they are short of Vans, even after confirming and paying them $1500/week that too 2 months in advance ! She also tried to switch me to a truck ! I told her that we have 6 people and lot of luggage, so then she warned it might take them hours to find me a Van from other partners. Why do they over book and take our money and mislead us ? Not happy

Impeccable service from booking the reservation to handing the keys back. Zain and Raymond were super helpful, professional and went out of their way to make sure I was a satisfied customer. As a young, international driver, all my questions were answered and the whole experience was a breeze. Would 100% recommend using Alamo/National, if you're thinking of renting a car in Calgary.

Superb services ! super friendly ! guaranteed price matching ! This is the second time I rented a large SUV with huge satisfaction at this location. They`re honest and so friendly. They tried very hard to match the price and car option that I wanted. I`m definitely going to rent a car again in the future at this location for sure.

The guys were outstanding- I know I rented from yyc for over 10 years they are amazing too. These guys at 17 ave went beyond to help me. This Covid caused some much in people’s lives yet they did their best to Serve the customers. I’m making this place as my new rental place. Thank you guys for your hard work with a smile.

This is my first and probably my last it is an was an absolute horrible experience. You need a quick car and don't care how they treat you then go here cuz all they seem to care about is how many cars they can push out and not care about their clients only 1 person was willing to go above and beyond customer service

The manager at the Downtown Calgary location refused to rent us a van because the system “didn’t let him proceed to the next step” and he didn’t want to write a contract manually. Then he proceeded to laugh at me when explaining. A whole day ruined because of terrible customer service.

We have a rental car from Alamo in Vancouver and came in here for a chip in the windshield. The staff was sort friendly and elaborated the possible solutions with us. We were very happy about the service and helpfulness of the staff. Thank you! Greetings Robin and Carole

Do NOT make a reservation here. Made a reservation 5 months ago for our honeymoon to show up for them not to have a car for us, with no estimation of when we could get a car. In fact, said it could be days. So incredibly disappointing and an awful way to start our trip.

ZERO STARS CALLED ME 30mins before pickup timw to inform me the vehicle I booked 3 weeks earlier is not available.. Had to rent with someone else for double the price because it was same day pickup AVOID THEM IF YOU DONT WANT TO MESS UP WITH YOUR VACATION PLAN

Nous avons loué un véhicule sur une semaine afin de découvrir les parcs nationaux. L accueil à la prise en charge tout comme à la restitution de la voiture à été vraiment très agréable. Personnel très sympa et efficace. La voiture était …

Rented an suv from Alamo between Jun 30 and Jul 4. Forgot to retrieve my Canada discovery pass from the car upon returning it, called them 10 days later but the pass could not be found. That was disappointing.

Reserved a car the week before but they ended up giving it away. What's the point of reserving then? Upgraded to a different vehicle for free but had to wait around for an hour for it to be ready

Booked a full-size car a week in advance, landed in destination, nobody is working, no full size car available. Now calling their downtown location and again no ones picking up. So disappointed.

Super service avec des personnels très avenants et très sympathiques. Tout s'est très bien passé pour la location de la voiture pour notre voyage dans les Rocheuses canadiennes.

Muhammad is the manager with the worst customer service skills . He lied about offering us an alternative when we called the head office ! The worst location ever!!!

William and Kam are wonderful to work with. They are enthusiastic and helpful, especially in catering to my car rental needs. Highly recommended.

Overbooked rentals. Out a nights hotel, and lost a job. Keep out of your plans, because they may not plan on holding your reservation.

The manager at the branch in downtown Calgary was rude and our car wasn’t available even though we booked it two weeks in advance.

Great cars, amazing service. Special thanks to Da Xiong for helping me with the process. Highly recommend everyone to go to him!

The boys running this place are effortless professionals! Best rental experience I've ever had, highly recommend this location

Great servis as ussually. Our 5th roadtrip with car from Alamo. Always happy. Can't wait for next adventure with theirs car.

Extremely long wait upon prompt arrival of pick up. More than 1 hour. Pack a bag before going to pick up your rental!!!

Awsome service. Good people. Simple, easy. Perfect! Had an awsome trip with an excellent quality car! Nice jobs guys!

Excellent service. Give them a try, I think you'll feel the same way. Their manager Ashok is a stand up guy.

Worst customer experience I have ever had. Management refused to give me his name and hung up on me twice.

Helped me out with a last minute rental in rural Montana in the middle of the night. Best service ever!!!!

Gurmit thank for you great service she give us a good car and a great service!! Alamo Airport calgary

A great rental company. The first time i rented in Canada,gave me a free upgrade to a better car

Calgary Downtown branch provided terrible customer service. Had a very unpleasant experience.

Great rental location. Cheaper than airport rental and agents are honest and helpful.

The manager at the Downtown Calgary branch was extremely unprofessional and rude.

They have an excellent service and cars in perfect conditions

Buena atención y asesoramiento, te dan mapa de carreteras.

Prices are okay. Nothing special about the service.

Good reception. Their price is excellent

Always great service and good cars !