Today I went into the post office to post a couple of items interstate. Usually going to the post and doing this kind of stuff is difficult however I was helped by a lovely lady by the name of Darja who made my experience enjoyable yet efficient. Give this woman a pay rise her service was 11/10!

The woman that served me today gave me so much attitude because I couldn't hear what she was saying under the mask. I was made to feel stupid and bad for asking for stamps and this is not the first time the staff have been rude to me. I won't be using this post office again.

Very average. If you are going to work in a shop, be nice. Looks like the prerequisite for working at this post office (Knox City) is to make the simplest job as painful and excruciating as possible. There are worse jobs they could be doing, suggest they cheer up

After getting no service at Mountain gate post office. I walked into Knox and was in and out with my working with children's check and super friendly and fast service in less than 10min. That's customer service. Such a relief, thank you so much.

Staff here are super friendly and helpful. One of the ladies who helped me went beyond and above with my query. Note: Can be a little difficult to find without the centre map as Google maps isn't great at indicating the levels. I think it's

The worst and rudest staff I have dealt with. After refusing to take a passport of my 5 year old daughter saying she couldn’t use a stool there to sit on. The second time I asked the lady there if a large parcel was ok to send. After giving

Went to post office today to get picture taken for proof of age card. The south Asian lady who served me had no emotion and made me feel unwelcomed. Whole interaction felt really robotic and like she was reading off a script. When I had to

This is my local post office but I won’t be returning after my experience today. I used the self checkout due to the long queue for over the counter service, all I had to do was pay a bill and send a parcel. A lady working stood right next

A lady called Darja served me, extremely rude, restless and inpatient, no greeting,no please, no thank you , she asked me to take a passport sized photo, didn't even ask me to get ready when the photo was taken, cut off one photo straight

Went to pick up my item on the last day of the reminder. Get told sorry already been sent back to the sender. This is not acceptable and should be communicated on reminder notice. The guy that served me was nice but I had to track it down

Came here on Friday to lodge an Australian passport application. One of the staff said there were markings on the passport photo that I had brought use. I was told that she could take new photos for $20 but I declined as it was extremely

Don't go to store if you have booked appointment as you will stand in line with others that are dealing with postal issues and when you get to counter you will say you have appointment and you will be asked to stand aside until called.

Exceptional customer service from the the Team at Knox City Shopping Centre Branch. They do remember their customers and have offered me consistent and caring service which makes sending and receiving parcels a wonderful experience!

Some staffs are so rude and impatient. Asked me to fill in the form without even know what service I would like to use. If you don't like to serve people, why do you do this job？the most terrible post office experience I've ever had.

There is is a midage lady with curly hair she was rude to customer just because I didn't want to get extra cover on my parcel or she is just racist. I think she needs to learn how to respect people and improve her customer service.

I use this post office regularly and thank you to the nice mannered young man who has served me. I think is Paul. Very nice, helpful and goes beyond to help. It makes for a very pleasant experience for older people like me.

I had an extremely frustrating experience at the Knox Post Office when I visited on a Saturday to apply for a passport. The entire ordeal was marked by a lack of transparency and downright poor customer service.

Had a pleasant experience recently on 4th Jan afternoon when renewing my son's passport. The staff attending to me was welcoming, warm and friendly and patient too. She was attending the extreme left counter .

I’m taking the time to do this review on 20/6/2022 at 9:30 am. For the lady name Jocelyn at the post office knox. Bad service, not feel welcome, only friendly with people she likes and so fake.

Well organised, they are providing the best service. Went to apply for passport. They provided proper guidance and completed the application effectively. Well organised. Thank you.

Tried to get my passport renewed. Website says you don't need a booking but the lady told me you gotta have a booking on a Saturday. I'll never get those 45 minutes back.

Can not take children's passport photos. Can not do citizenship check. Do not apply forms for citizen ship application. other post office can do all above.

Visited to get a passport photo, had two staff members helping me to get the best photo possible. Such nice people and made it a fun experience.

The rudest staff. I have had a business PO box here for over 6 years and had the worst customer experience that made me feel like a criminal!

Extremely busy on a Monday morning with plenty of passport queries and photos but the line move efficiently and there were plenty of staff.

Consistently rude service for no apparent reason. Most recently, I returned with a pre-purchased stamp to send a postcard to

The staff there are so rude and arrogant. Australia Post really need to review how this Post Office operates.

My local auspost. Went in first thing Saturday morning to lodge a parcel and renew my passport.

Have been to this post office many times and have always found the staff pleasant and helpful.

Jocelyn is probably the rudest customer service experience I’ve had. Super rude!