I came in today 20/10/2021 at around 11:30am. There was 3 staff member where two were already serving customers and one of the gentlemen was on his phone. Whilst still waiting I did not say anything and waited patiently then he finally realized I was waiting and all he said was "Hi" with no apology for keeping me waiting while he was playing on his phone. I advised him that I was coming to pick up a parcel that I re-directed here and shown him the message and tracking number and then he asked me for the postal address. I told him that I had it re-directed here and then he would rudely say "No, what is the postal address". I then would give him the postal address then he goes "No, did you re-direct it here to this post Office" even though I told him that from the start. Then he would walk off to find the parcel while sighing like it was an inconvenience. He would then hand me the parcel and I would just leave. This particular staff member needs to have their attitude checked and not be on his phone and keep customers waiting and then act like it's an inconvenience to serve me.

The Large female with the piss poor attitude appears to be rather racist. Everytime I get served by her, she is argumentative. She does not listen, even when she was WRONG and refused to listen to me. She talks over me and is dismissive. Piece of advice, if you hate people so much, dont work in a customer facing job where you have to serve other ethnic backgrounds. She is a Rude, obnoxious person, I cant even call her a woman or lady because women and ladies, have more class, decency and respect. Learn some manners and accept the fact that Australia is a diverse country where the majority of people here accept you no matter your race, colour or ethnicity. As far as your attitude is concerned, Australia Post needs to send you to some etiquette classes to teach you how to act like a respectable person and then perhaps you will treat others with some respect and decency. Absolutely disgusted.....

The staff are rude arrogant and argumentative, and in particular a person who I believe to be "GREG". This person is rude, argumentative and snide. He thinks that he is the most important being in the post office, unfortunately, for him, he his WRONG. His arrogance and rudeness, supersede his total lack of customer service. Alison is another staff member who is very rude. Question this person at your own peril, she has no customer service skills what-so-ever. Which brings me to GREG and Alison combined, it is alleged that they talk about their employers in a derogatory manner to customers and they also allegedly talk about customers in a derogatory manner to other customers. Anyone going to this post office needs to re-think, this is AUSTRALIA POST at it's very best. GOOD LUCK

Went to pick up my parcel in the morning for which I had a card for. They told me that there was no such parcel and after a trying back and forth with them they said they can't help me. They absolutely refused to do anything to help and just gave me a phone number to call. Absolutely zero effort to assist me in locating the parcel of which was supposed to be at the post office as per the cards instruction. I left and called the phone number and after 30 minutes of going back and forward they told me it was at the post office. So I went back and picked it up. They didn't even have the courtesy to apologise, just kept their eyes firmly on the floor as they passed over my parcel. Disgraceful service and absolutely rude manners, especially by the manager.

Terrible customer service. I dread trips to the post office . Dealing with these miserable unhelpful staff is a bizarre experience. I've had a man raise his voice and ask why on earth he should be expected to know everything about Australia Post. I am just trying to collect a parcel. I haven't commited a crime. Every time I come in I hear abuse being hurled at other customers. The best you can expect from these awful people is cold argumentative sighs and inpatience, the worst is getting lectured and shouted at in front of children. If you are so unhappy in this job please do us all a favour and do something else. Preferably where you do not have to deal with the public. Zero stars.

Had an awful experience with a lady at the counter who told me my parcel wasn't there, even though I had a text message and a pickup slip in my mailbox. Either she had an attitude problem or didn't understand the fundamental roles of customer service. I proceeded to tell her it must be there and to maybe double check that my name isn't mis-spelt on the parcel. She proceeded to huff n puff and cause a scene. It wasn't until a lovely gentleman at the counter found it. He went out of his way to triple check for me. Two stars because he was a delightful man that went above and beyond (I wish I knew his name because he deserves an award for working with those other staff members).

Terrible service, especially passport photo. We came early in the morning to take the passport photos but they did their job like just to finish it. Only 1 customer waiting, 3 staff, so there were no reason to rush. All our photos looked terrible, I didn’t know my eyes looked down because the staff didn’t let me check the photo before printing. She didn’t care, just sent it with the application anyway. They only wanted to finish the job and get rid of you. They don’t care about customer service, never smile or greet customers. Sometimes I just come to send letters to friends and family, but never feel welcomed.

Wow the epic cow with 1 good review must work there. Maybe you're that evil woman behind the counter. Iv'e never seen so much hatred for a parcel pick up. I received my item snaped in half it was a circuit board. I'm wondering if it was her when she handed it over to me like she wanted to kill me. I've had to get everything set up to be sent to revesby as I dread going in here. The older man is a lovely guy though. I've never had such bad service in any other po. I was relieved to see I wasn't the only one. I will never set foot in here again

We decided to go to this post office to take a passport photo for our infant son but we deeply regretted as this photo has been rejected by the immigrations. The officer refused to take a proper photo and although we insisted this photo is showing my wife's hand in the background and might be rejected, the officer simply ignored and said it is fine. We shouldn't have paid and should have left.... This passport photo taking service is terrible and I warn you to consider going if it is for babies as this will be rejected!

One star is a LIE. Absolutely deserved zero out of five. Very rude, disinterested staff combined with poor customer service makes dealing with this place a miserable experience. I had to collect several parcels in the space of a few days, I was on holidays at the time BUT in future I will just get any online purchases delivered to my work......why these people are allowed to continue working in a customer service role after (I'm sure) a heap of complaints is a mystery. If I could give a MINUS figure, I would.

Lmaothis is disturbing.. Reading all the reviews some are funny but down right tragic!!.., I just have to say I came here trying to choose between revesby PO & Padstow PO and I have to say they're both as bad as each other. I wont be bringing my business here at all after seeing this. Thanx to the people for their honest reviews its helped me 100%. To the PO, get your ACT together you're losing business & customers, just pathetic service.

I run my own business and i can say this is some of the worst service i have experienced. You have miserable people working who don’t really want to help you and I have never seen a smile from most workers. If it wasn’t for a monopoly in Padstow the way this business is run will not last beyond 3-6 months! If you don’t like dealing with people then please do everyone a favour and don’t choose a customer facing role.

Quite easily the best Australia Post store I've ever been to. The staff are helpful, especially the older guy. They are fast and have yet to make a mistake with anything that I have dealt with. The PO boxes are usually filled by 9am which is excellent as well. Not sure why all these other reviews are so bad, some people are just born sour and impatient I guess. Overall a great place, try it out!

By far the worst customer service I have ever seen or experienced. I don't understand how this staff still have a job or how Australian post office will let one of their franchise be run by a couple of unmannered and disrespectful human beings. This franchise is really dragging the name of this company through the mud. Shame

Consistently unhappy staff and unhelpful - most recently not allowing my 14 year old son to pick up a parcel, for which he had all the signatures and his ID to collect. He was told I needed to give him MY ID to collect (license or passport.... No way!!) I have to take an unpaid day off work now for a $30 pair of pants.....

Unprofessional staff don’t know how to treat with customers. The lady her name Geeta I have pretty sure she is from India very bad customer service. They should have to replace this lady and put some professional staff. She is thinking like she is working in Indian post office. She look at the customer like a don.

The owners are very arrogant and rude. Every time I deal with them I dread it. They always find something wrong with your passport application, especially the photos, because they want you to purchase them at a much higher price with them. Charged me photocopying fee when it was unnecessary. Warning - go elsewhere

Terrible service, Went there at 4:40 to open up a P.O. Box. They close 5pm. The Indian guy at the front counter just told me that there’s no time for this, literally it just takes around 5-10mins for this to be done. And there’s even no one lining behind me. Seriously this is the worse post office I’ve ever been.

Every customer facing staff at least makes a half hearted attempt to smile. Not these guys, they just don't. Of course customer service from that point on is low to describe it. What I really wonder, how does a person get to such a stage in life where they become unable to smile, or wont even try. Just why?

I had a parcel for them to return to Iconic but they returned it back to my home address by mistake. When I went back to them, they refused to take responsibility for their mistake. Very rude and need a lifetime course in customer service. Thanks to Australia post REVESBY for helping me return my parcel.

The staff are rude and lazy, refuse to welcome or serve you as they're too busy on their phones talking to each other. The post office hours reflect the laziness as they never open early or on weekends to accomodate those who work 9-5 Mon-Fri. Impossible to pickup packages from Padstow post office.

Don't understand all the bad reviews I have been coming here for 10 years now and I've always had nothing but smiles and good service. It pays to walk in with a smile and walk out with one. If you go in like a grump what do you expect. The way you act is the way you will be treated.

The rudest staff I have encountered anywhere for a long time . As soon as I entered and said hello it was clear this woman had issues she got pleasure from making things hard ..I just walked out I couldn't be bothered went to another post office and all was fine

The parcel delivery guy kept delivering my parcels to the wrong address. I lost two parcels in a roll. I was at home waiting for my parcel, and got a successful delivery notification. But NO PARCEL or the delivery man was seen. WHERE ARE MY PARCELS PLEASE???

- Raj the owner and his wife Geeta are very unfriendly and always grumpy - This post office should be open on Saturday's except they're too lazy to come in - Next year I will take my business elsewhere.....remember it's the customer who pay you your wages

Went there for my baby’s passport photo. The guy that was mentioned on the previous review immediately frowned when we said that we came there for a photo and his reaction has gone worse when we mentioned that it’s for the baby. He and the

I dread having to visit Padstow's post office for the reason that whenever I visit to pick up a parcel I leave angry. The customer service at this post office is absolutely deplorable, would not recommend visiting this post office.

Staff are so rude (one in particular), just like all the other reviewers say. Don't know what will replace local pickup of parcels, but something will, and whatever it is, it couldn't be worse than the existing service.

The lady named Anjali is very rude. No hello or greetings, grumpy face, zero customer service skills. If you are there to do your job then care about your customers. There is always a nice way of dealing with people.

I just moved in Padstow area. I understand why has bad reviews now. I have been there a few times and service wasn’t very good.. every time I visit, the way staff talking wasn’t friendly and unprofessional.

Has to be the RUDEST post office ever visited in life, staff has ZERO interest in talking to their customers. Not exaggerating but they are one of the very few reasons why I want to move out of Padstow.

Thankyou to the lovely postman (sorry i forhot to ask your name)that delivers to us. Always cheerful and if im on verandah will deliver to me personally. Thankyou for your wonderful work .

Very rude and unprofessional service by Raj. Who is the manager incharge he should be reading all the negative comments and taking action. This post office doesn't deserve 1 star

Disgusting service. The staff was so rude and did not help at all. The told us to leave when updating passport photos. Never go to this post office, the experience was horrible.

Luckily I never go to the Post office the 5*s are for our local posties always polite and friendly I'm shocked at the reviews about the actual office something needs to be done

Asked for help printing a return label and explained I could drop it to a box. The older lady said she couldn't do that and that I'd have to come back within business hours.

Staff was Rude , Disinterested, and overall just horrible customer service. They were too busy talking to themselves that they don't even pay attention to customers.

Worst experience constantly... if you don't enjoy front of shop duties...do something else... bad service, rude, speaking like they are the law.... sad..really

If your not going to deliver small packages. You better open on the weekends. I work long hours and have items sent because the shops are closed when I finish!

Very helpful staff!!! Suggested a better option when I picked the wrong envelope. The lady and the older gentleman both friendly and know what they are doing.

It's nice of the management to have all the staff supplied from Nova Employment but it wouldn't hurt to have one at least employee with full mental capacity.

I incorrectly completed a change of address form and the young lady on the counter helped correct my problem for me. She was friendly and very professional.

Horrible customer service! I dread going to pick up my parcels because of the extremely rude and obnoxious staff. Would give 0/5 stars if it were possible

Yesterday I got a notice that I had a parcel to pick up by last Friday - apparently time travel is a prerequisite with these guys. Good gear!

The wait was extremely long and all I was doing was picking up a parcel, once I got to the counter it took them so long to find my package

I love this post office! One of the best I have ever been to. The staff are so helpful, will definitely be coming back here

worst ever, I lodge five parcels, they mark delievered to pastow lpo, very pool service, I will neaver ever come here again

Title: Warning: Unprofessional Service for Visa Photos by Raj, the Indian guy in the post office

Very bad service especially with passport photo and staff never make customers fell welcome

The worst customer service I've experienced. Staff were not helpful, rude, and lazy.

I don't understand how this staff have received excellent customer service awards!!!

If i can give zero or -10 stars, of cause I’ll do it!!! Terrible customer service!

I've been here a few times now. I've found the customer service to be quite good.

try to apply asic white card here, but the staff is very unprofessional and rude

The worst customer service. No greetings, no smile. Just grumpy all the time

Loved the personal touch of the employees there, definitely recommend

Old lady very rude she act like she are not happy with her job!

Typical Aus Post Office with efficient and helpful staff

My parcels sent here keep on getting lost !!!!

Fawlty Towers post office.