If I could give 0 stars I would!!!! I've been to this post office on many occasions and the customer service is appalling. I've never seen such rude and careless staff. Yesterday's trip to this post office I've decided was my last, I'll take my business to another Aus Post even if it is out of my way. Just over a week ago I also saw what I could only describe as racism. A man who looked of middle eastern descent was being treated rudely and abruptly by a woman behind the counter who i've seen working in the post office regularly (Indian i think i say this not to be racist but so that if AusPost decide to investigate they might be able to narrow down the employees) The middle eastern man started to question the woman's behavior but she did not improve and the conversation got heated. A much older man, a supervisor or manager came out and before asking what the problem was came straight to the counter and started yelling abuse at the man saying he was at fault and that he is a known issue at the store. The man seemed shocked by this and asked what for and how. The old man then took the middle eastern customer out back and continued to tell the customer off. I saw and heard the man provide Drivers license ID and a Aus post notification saying he had a parcel to pickup when he first approached the counter. They told him he couldn't have it. I don't know what the staff's issue was. That is how I pickup all my packages. The package was there and they handed it to him when he left. Everyone in the store was uncomfortable during this situation which was poorly managed by your staff who have no customer service skills!!!!

This review is for the female Manager/supervisor of south Asian background short and black long hair. Nepalese / Indian. I came in here a month ago trying to collect my package, but I didn't any have ID on me at the time because I had lost my wallet that had my driver's license at the time. I explained to the reason and I tried to show her photos of my Passport on my phone and and i tried to show her my bank card that has my name on it and also medicare card she was completely rude about it and didn't want to accept anything i showed her and didn't want to listen to what I say. I walked away and went back trying to see if someone else could help me but she told the other staff not to serve me, it was so rude and awkward because for me and the other Male staff who just wanted to help me out, I asked him is there any other forms of ID with photos I could use? He kindly explained what they were so I got them I came back in a few weeks later and was in line , this other customer she served also had no ID on him but had a photo ID copy on his phone, she gladly accepted that maybe because she was flirting with him because he was tall blonde and she looked like she had googly eyes for him! If you're the manager maybe following your procedures! And not pick and choose who can collect their parcels! You look like a married woman maybe stay professional

I've had decent customer service in the post office itself, and if not for my other experience I would give you 5 stars. One of your delivery drivers does not leave red contact cards for parcels. I can see from the other reviews here I'm not the only one who has had that experience. It is not the responsibility of the general public to make sure your delivery drivers are doing their jobs properly. I heard one of your staff say to an elderly woman who had the same problem "I don't know why they don't leave a card." Well, I don't either. But you should, because it's your service that's responsible for the behaviour. If you do nothing to stop it, then you are allowing it, and that is as unacceptable as the behaviour itself. I feared eventually you would lose one of my parcels because of this and now that has happened. I'm very disappointed. I guess your delivery driver got what they wanted though, because they won't be handling my parcels anymore. I'm going to have to get my books/online shopping delivered to my family on the Central Coast, because your service is unreliable. It's very sad that this is the experience so many people are having at our local post office, and in the middle of the city too!

This post office was quite rude. I ordered stuffs online and I wasn’t at home while they delivered the parcel on 17th March. I came back and saw the notice to pick up parcel and I wasn’t noice the date they will return parcel to the sender. Today 19th March I went to Darlinghurst post office to pick up. The officer told me it was return back to the sender. And I was shocked because it was only 2 days. He said it was told on the paper I have to pick up before 8th March. Seriously? You only give 1 day to pick up and the. The Indian guy told me I had to pick up as soon as possible ( excuse me , you only give me one day of chance to pick up ). Then I showed them I was got message to pick up parcel before 1st April. They found 2 parcels. The first one was the one they said it was returned and the other one was from another tracking number. I just realised that it was another order from FlyBuys. Which I ordered two items and that was two items under same tracking number. He gave me only one. Then I have to walk back again to,pick up another one. This is showed the ability on their work and their service mind to people. I was so upset and would like to share to public how bad service they are

Awesome service by all staff. Reading some of these comments I’m appalled. The expectations of some of you customers is shocking. Expecting staff to address your parcels for you? Seriously! I’ve been a customer in this store for a while and have seen the way the people treat the staff, I’m totally shocked! We are in a society where if you don’t get your own way you scream and shout and look like twits, but then you blame the staff! Just remember the staff has been trained in their job, and their concern is you get YOUR parcel and not mis delivered by the staff. Bring your ID, be polite, and act human not a bunch of screaming banshees. The staff has your best interest, if they can’t process your applications LISTEN to why and it’s up to you to correct it, don’t just choose to hear certain things then blame the staff. The staff at Darlinghurst is so professional and is a delight to shop here, I apologise that the customers (my neighbours) feel they have the rite to scream at you, point fingers and behave badly. Thank you Tony, Francis, Nina, Fiona, Andy, Winston, Elva, Stephen, Lisa (omg was great to see you after many years and you still remembered me)

I have so many poor experiences with this post office I don't even know where to begin. The staff give wrong information and they are rude. I can also confirm this is not exclusively related the impact of COVID. I will acknowledge there are issues with the actual delivery service that adds complexity to their roles; however, that is a part of the job. Your ability to help with correct information is kind of essential. Sending people on wild goose chases for packages and telling them they are wrong is probably not up there with good customer service. Been trying for years to stop having my packages come here but time and time again...right back they go. Please Auspost - add 24/7 lock boxes in potts Point. I can't keep going through the stress of visiting the Darlighurst location.

In two years I have never received a delivery to my house. Its easy to stop at the front without requiring parking. A call, text or email saying: We couldn't be bothered with the delivery would be much appreciated. Twice I've received the red card saying to pick your parcels or they would get sent back, I understand that would have been a huge effort, so thank you and please print yourselves a certificate on my behalf. It is obvious the delivery person or contractor doesn't want their job, so fire him, there's plenty of people right now that would appreciate a job. Alternatively charge half the price for your services as you only do half a job.

Today I went to collect a parcel and there was a grey hair, thin old guy absolutely disrespectful to me and not even helpful at all, there were some parcel issues not even difficult. The one star was for the kind helpful Indian guy who later served me with responsibility and respect, good job! I’ve seen other bad comments about the same old guy, Darlinghurst shop, please do something,because you are old does not equal to bad service to customers, if you don’t wanna work go home enjoy your pension, not being a clown and ruin the post office’s reputation.

My review pertains to postal shop itself. I've always had excellent service there. Nothing is too hard and they are both friendly and helpful. They've always had the parcel that they indicated they had received. I think people believe that the parcel delivery team is the same as the postal shop team. They're not the same and inevitably the system sometimes breaks down. I would never blame the shop staff for a parcel that may not have found its way to the post office in the time frame left on the card.

I get anxiety going to this post office due to the terrible customer service by someone who works here who has without a doubt, every time made me feel like I'm an inconvenience. But, today I was served by a lovely staff member by the name of Andrew who loves his job, is calm, happy and helps where he can. This has changed my experience and I hope management can assess their staff's service and general attitude in this post office and reward people like Andrew for being calm and happy to help.

This is the APO i frequent because our parcels get sent here... Nothing special here, but I found a old friend that works here, and it is welcoming to here more often. The staff are nice, and the shop is relatively organised and clean. The queue time is relatively short, other customers are friendly and easy to chat to, while in line. There is a park nearby, a few places with drinks and food around here. Not in the best spot in city, and plenty alternatives offices in city for APO.

It’s a shame I had to leave a one star review as there are three people there who always give great service, but unfortunately the younger staff members never handle the queues well and are inconsistent in asking for ID. Whenever the three great team members are missing this post shop falls apart and it’s a tedious experience collecting packages, which is extra annoying as packages are often taken to the post shop when I’m home as they don’t bother stopping.

Today I’ve visited Australian post to get my parcel. The Asian guy who work there is super super rude to me. I just wanna share my feeling that I don’t feel impressed with his altitude. The word came out of my mouth was so polite and in a proper tone but he was so grumpy to me. I can’t accept that I hope I wouldn’t see him again. Never wanna talk to this kind of person if I don’t have go get my parcel. P.s it was 9:00 o’clock in the morning.

Ridiculous customer service... I've been chasing a parcel for work since Monday which is supposedly waiting for collection at the Darlinghurst office - they are somehow unable to locate it and have offered no further assistance in the matter. Rude and unhelpful staff, long wait times, several missing parcels and posties who don't knock or leave a contact card for collection. All up a terrible experience with the local post office

Nothing special, and nothing to complain about. Service is average, not rude but not too friendly either. Covenient access from Museum station. Have only used their Po box service for last 3 years, with at least 1-3 wrong addressed letters got jammed into my po box, and lately the box door got stuck and became really hard to open so I just canceled the whole service and moved to other PO. All process done efficiently, so all good.

Where can I complain about your post office service? I have been tracking my package, and it shows that I should be able to receive my package at home tomorrow, but today I have put the self-collection card into the mailbox of my home address. At the post office, the staff has put the self-pickup card in my mailbox one day early, and the package has not been delivered to my house at all. It's so hateful for your post office...

All Australian Post staff can sign Statutory Declarations. Yet, the INDIAN middle-aged Iady working there refused & said "No, we don't do that.", which I knew was wrong as it clearly states on the Stat Dec form that they CAN do it. So, I asked to speak to the Manager - the European Accented guy. He said "Yes, we can do that" and just did it. Beware the Indians working there who have no clue!

If i had the chance to give 0 star, I would. Incompetent and unhelpful staff. The rude Frenchman did not even try to help me. Opening time is inconciderate for worker like us and believe that we would pick up parcel during holiday time. They sent the parcel back on the 3rd of January while i was on holiday. Give people a chance to pick up their parcel for god sake. What a shame.

Darlinghurst Australia Post has the worst staff with the worst customer service.. No communication of when there is a parcel to pick up with notice cards rarely left and lost 4 parcels to date in the last 9 months so far and no accountability on their part. Trying to run a business and dealing with them is near impossible

I know this isn’t this sites fault but 3rd time item was not delivered and no delivery note left. Item taken immediately to post office for collection without notice and now returned to sender as I did not know item was delivered. This is annoying and makes me never want to get anything delivered by post

Friendly and informative service. Passport renewal process was almost smooth, staff was informative, helpful and decisive. Come in at the right time and almost no queue. Come at the wrong time, the queue will cost you your time. Two entrances, pass the concierge and there's also a back door access.

The mail slip indicates that collection is available on Saturdays from 9:30am to 1pm but everything is locked and hatch reads Monday to Friday only. Thank you for making it virtually impossible for Monday to Friday non-WFH workers to receive/collect their mail …

They never delivery to my apartment even though every other courier manages to and I work from home! Post office staff are lovely but there is always queues for miles and it’s so difficult to get to as there’s no parking and it’s a 30 minute walk from my address.

Called the service centre to see if my parcel was in, this branch refused to check the back to see if it was there citing their reason as being too busy. I was forced to go in only to find it had been returned. Poor service, poor attitudes, poor communication.

Not happy with the service at all. The woman that served me was not only rude but, she went out of her way to make things more difficult for me. Whats worse is I got the feeling that she enjoyed upsetting me. Terrible customer service. Will not be going back.

Unhelpful, rude, arrogant, I am particularly unhappy that I have to give you one star to write a review. I have never had a positive experience at this place. We have to use you, but that is no reason to be so bad at your job, and so poor with your attitude.

It wasn’t busy but a lady in red top who wears glasses and has black hair couldn’t even help to write an address for shipment because “ shes too busy” and “nowhere in the world does it” ..How weirdly unprofessional and funny cause that’s a first for me

I’m so tired of not getting specific parcels! It seems one or more delivery drivers frequently no not leave a card, I seriously doubt they come anywhere near my property. Yet again I’ve been waiting for a special gift & it’s back at the

The team at this post office need some training in customer service absolutly appalling. I haven't ever visited an Australia post this bad and this is not a one off it's consistant. I wish there was an alternative that I could use.

Take a compass. If you have not located the post office in one hour call in SAS. The post office e is located no where near the street sign.. it is in the main office building around a corner. No sign to indicate its existence.

Do you have any jobs going at the moment? I’d love to “deliver” parcels. Wouldn’t even need to quit my current job. Just drop off all the parcels at the post office on my way to work and claim a second income.. no brainer!

Wow, excellent service from my local government run post office. I have photos ready for a passport application but they can only print passport photos they take themselves, not from a USB. What an age we live in!

Nice post office. Queues move pretty fast. There's a collection window outside either through the shop or around the side of the building so check if that's open first for collection so you don't waste your time.

Very Rude staff...Man was talking and i couldn't understand him as I am deaf so i ask him to say again and the respond i got from him for huff and puff ...their customers service skill seem hadn't improve at all

I went to pick up delivery and the staff member only handed me one box. Turned out there were two and I had to go back and convince them to look for the other one and there it was! Can't seem to do their job :S

1 star is too generous. Absolutely appalling service. Unwarranted incredibly rude behaviour from a tall, thin, grey-haired man who humiliated me. This man should be reprimanded for his disgusting behaviour.

The 3rd parties delivery drivers never, not one time out of probably 30+ packages, have rang my doorbell, I work from home and have never got a package at my door. Privatise it, useless govt organisation.

Auspost don’t even attempt to deliver to my address (I work from home) and send all mail to this post office which is difficult to collect from as there’s no parking and queues every day over an hour.

Driver left card to pick up package at 4:00pm, package was not delivered to the post office for the rest of the day and staff provided no reasonable help. Work ethic at an all time low at this place.

Abysmally bad service yet again. Unhelpful, rude, very long lines. I wish I didn't have to repeatedly come here to pick up parcels the post officer doesn't feel like delivering despite me being home.

Do NOT under any circumstances attend this post office if you are lodging a passport application. The staff are completely incompetent, I actually would have forgiven them if they were trainees!

I suggest Australia Post change their opening hours on their Collection Cards to reflect that they are no longer open on a Saturday morning and apparently haven't been for years ‍♀️ …

They don't have the self service booths yet however there is usually 2 to 3 counters actively serving during the lunch time rush. I pay most of my bills here fortnightly.

Difficult to find as it's inside a larger building - just go through the entrance opposite the park. The staff were very helpful and the queues went down pretty quickly

It was fine, found it easy enough after asking the guy at the front building. Service was good, a bit if a que but to be expected as it was during busy time.

Tony & Francis are the best in the business. Always so professional and courteous. Thanks guys for the great service always. David & all of us at RAW/SSS

Thank you to Charisma for helping me receive my Western Union transfer. Very informative and friendly. Great customer service, much appreciated. Xo

Honestly the South Africa post is even more efficient (and they have been bankrupted for years)- terrible service and even worse crooks at AusPost

I received a fantastic service yesterday at this post office from a super friendly and helpful staff member. Her kindness made my day. Thank you!

澳洲郵局真不是普通的爛 從來不會送到你家門口 會通知到郵局領 等到通知去郵局領貨 又會因為東西他們還沒分類當天不能領！ 驚人的沒效率啊 真心希望他們能夠改進 每次取貨都還會立刻send 滿意調查表 真不知道哪來的自信 認真填了幾次也沒見改進 請大家還是一星給起來 看看他們什麼時候才會覺悟

She gave me the wrong package after showing my ID (name and address on!!!) + I signed ! I gave her back the package, she did not care!

Closed on weekends? Like weekends are the time that employed people go an pick up parcels, sounds not really smart to say it lightly.

Located on ground level inside larger building. Lines can get long depending on the time of day you go there. Staff very helpful

The best thing about this post office is it's Saturday parcel collection! Very convenient for us work full time on weekdays :)

So many bad reviews, weird! I find this location very efficient and friendly. Started coming here instead of Surry Hills.

The parcel collection service in the back is really handy. People working there can be a bit snappy (not in a good way).

Outstanding and fast service! Not sure why so many people have left poor reviews, but I had an excellent experience.

Counter staff on the whole very pleasant , staff in parcel collecting at the rear on the whole rather unpleasant

Long ques. They need more staff here. There's been a few times where I've had to give up on waiting in line

Very rude French man working here. Long waiting times can be overlooked but no need for rude service.

Really really bad service. And different staffs simply gave different answers to the same questions!

Very bad passport renewal service . I paid extra because it's urgent, but they lodged very late.

Convenient post office, every time I've been there the staff have been pleasant and helpful.

my worst experience, That Indian look like girl (Staff) couldn't be more arrogance and rude.

I stay at home all day but they directly put my parcel to post office without knock my door

This post office is understaffed. There is always a very long wait to pick up parcels.

Terrible service from rude staff. Glad I don’t need to use this post office regularly

The staff here is legit friendly...a bit different than my American counterparts!

Google maps says this branch closes at 5:30pm, but it closes at 5:00pm instead.

Parcel pickup Saturday 9:30-13:00 except between 9:30-13:00 on saturdays.

What post office is Monday to Friday 9-5 and not open on weekends?

The delivery driver from this post office NEVER leaves a red card

Always a huge line. The staff are not particularly helpful either

You can not hide this place better if you tried to

Much more accommodating than the other POs around

short queues and quick service. great location.

弱智一样的快递员 不打电话不发短信 扔个卡片就走了 所以你工作的意义是什么？叫我自己去邮局拿？

Always good service at the darlo post office

$2.4 to send a letter is a bit of a laugh.

Busy but great service and friendly faces

Friendly staff, just another post shop

Love the Parcel Collect option.

They lost my parcel. How...?

good fast efficient service

Rude and not very helpfull

9-5 Monday to Friday...

Full of mail privilege.

It's a Post Office.

Terrible

A joke

Nice