These guys expect you to pay for diagnostic maintenace and fail to show any accountability for there mistakes. Instead they lie and cheat . In my case I brought it there to fix a gas smell that came from my old truck. They told me it needed a tune up. I specifically and succinctly confirmed with the service rep and their manager before authorizing the 800 dollar tune, that there recommendation would fix the critical problem. They confirmed...The very next day I called back telling them the smell was back and no improvement..They told me to drive it for a week. After 4 weeks and calling them weekly they told me to bring it back..I brought it back and they dropped the gas tank and discovered it was a broken gas line. I told them about the history and authorized the repair and the smell is now gone. When I attempted to ask for refund or inshore credit from service manager he told me that he use to be a mechanic and these things happen and he would not make any concessions and i would need to escalate to their head office. I had tried to contact store owner and he would not call me back, I have since filed a complaint with head office. During my discussions with service manager they would deny and discredit the discussion I had with them . Be careful when dealing with these guys as they fully expect to have you pay for diagnostic work and did not show any integrity when it comes to standing behind what they do. i later went to put gas in my vehicle after that had allegedly fixed the problem, only to discover that gas poured into nozzle and right onto ground. They had forgotten to reconnect overflow and main gas tube to tank. I got stuck paying for a tow and gas bar clean up and had to prove to the authorities my vehicle was safe..These guys are incompetent and their service manger is a cheat..STAY AWAY FROM THIS PLACE..

Car wash says it has an under spray in the regular and ultimate car wash but it does not even have one installed in the car wash. They lie about that. Was disappointed because I wanted the wash to wash the salt of the undercarriage of my car. I didn’t feel or see the under spray so after I got out stomach on the ground to check and it was not only dry but still dirty and salty on the whole underside of my car. I went back in and told them and he thought there was even though I explained there clearly wasn’t. But gave me a re-wash right away which was good but didn’t help the fact really. Good customer service but a little false advertising if you ask me. And the underside is most important to get clean. I do a lot of mechanics and know how much the salt in Ottawa can destroy all parts on ur car. If you don’t care about the underside of your car then wash does a great job and the weather guarantee is also nice. Car wash itself gets 2 stars and store and service gets 4 for an average of 3 stars.

Terrible customer service. Been going there for a few years now and so far have been either snubbed, ignored or treated with an air of arrogance by red shirts AND the white shirt who most often than not seems to have a foul expression and is rude. Today went in to get an eliminator battery that was 18 months old tested and was being helped by one of the younger staffers when a senior butted in and stopped him from helping me and told me that they cannot honor any warranty OR test as I was "out of luck" on this one. Never going back to this store, will drive the extra 10 km to spend my $ in a store that is staffed by people who have less attitude and are at least artificially friendly. Horrible experience in front of my 12 year old daughter. Their all Caucasian staff should put up a sign "Whites only" and be exclusive for the people they seem to prefer coming in to the store.

I went to put gas into my car, and realized I forgot my wallet after. I called my Husband to come immediately to come and pay. The cashier became hostile and threatens me that she will be calling the police and reporting me. My husband soon pulls up and pays Immediately with zero apologies. I have never felt the need to post a review on a gas station but I’ve never been treated this way and I am applauded this is how customers are treated. I would give zero stars if I could. I would also like to note I have worked in gas stations and restaurants and many other customer service jobs and theft is extremely frustrating, regardless I have never treated anyone the way she treated me. Completely uncalled for.

The car wash is terrible. Was there today went through the car wash at the end when the dryer turned on and started to count back I started to move slowly with my car but half way down I realized a lot of water was still on my front windows so moved back a bit when suddenly the dryer turned off at 20 seconds leaving my half car completely wet. Went into the station where I met two employees, one had no idea what was going on the other understood immediately, probably I wasn’t the first with this issue, and said if the car is moving backwards the dryer turns out. I suggest to let people know this upfront so then they won’t waste their money for the car wash.

These reviews speak for themselves. Surprised that girl with the green/blue hair still works there, as she is increasingly rude and aggressive. Swears openly, and yells at customers for coming in during open hours. If you don't want someone to come in right before close, change your open hours. To be the first one to swear and raise her voice, and then stated "leave and don't come back". The amount of reviews stating this girl is kicking people out for HER OWN BEHAVIOR is disgusting. I'd rather drive 5 minutes out of my way than deal with the staff here.

Busy location with friendly and efficient staff, clean & well-stocked store. These poor employees have to deal with a lot of verbal abuse on a daily basis—the same types leaving these negative reviews. Let me give you a hint: if you’re trying to purchase cigarettes, HAVE YOUR ID ON YOU. If you’re purchasing gas, HAVE A VALID PAYMENT METHOD ON YOU. If you want a carwash, don’t come at closing time and get angry that you weren’t the only one with the same idea. It’s not rocket science, people.

Carwash closed 20 minutes before closing time of their "business hours". The customer service clerk told me that because there were 3 cars in the lineup, 10 minutes per car (!?) would be over 10pm. I never got 10 minutes wash from any auto carwash including this place! As a customer, I do not know how many cars are lining up at the time I planned to go there. I only rely on their "business hours" posted on Google. It wasted my time and gas to get there from home.

No muss, no fuss. Fast and friendly service, open long hours, as well as the cheapest cigarettes anywhere I've been. Lottery, paysafe vouchers, terminal for various vouchers, phone cards, endless prepaid cards, as well as all the normal items that you find in a gas station. Coffee, drinks, car wash, propane, indoor bathroom. Always clean, as well as knowledgeable staff. High accessibility, right off main road, as well as next to transitway station.(Strandherd)

Wash card dumped a reload of washes. Zero customer service by manager on duty. The other young lady was however very nice and tried to check the system. The manager on duty (pink hair young lady) did not even check the system and only said they were probably all used which is incorrect and the whole reason I wanted to try and fix it to continue using canadian tire gas+ stations and car wash. A shame how little importance us customers have for return business.

This gentleman made my day. Went to the service department to get one of my brake light replaced. He was god sent becausw he saved me from leaving without it getting done after I was told they needed 2 hours. 2 hours yes 2 hours after setting up a 2 O clock appointment. Anyway this gentleman came to my rescue and was able to get it done in 15 minutes max. I honestly appreciated his good work and time saving. I beleive his name is Clem. Excillent job Clem!!!!!

The younger girl with the blue hair needs to learn some customer service skills... there was a small fuel spill by one of the pumps I guess, they had already put kitty litter down. I pulled up to it and she started yelling at me from across the parking lot freaking out... Maybe keep your cones closer to the pumps, that way when something happens your staff don't have to fetch them from the propane area.

I recommend customer service courses given to the younger staff with blue hair (Alex) Maybe also some community service hours to learn that as a community, we need to be mindful and kind, not only she talks back, but also raises her voice and kicks people out claiming she is allowed to “deny service”.. An incident that happened last night. Horrible and embarrassing. There were children in the gas bar!

Just went there to get gas, and I was charged 12cents more than the price shows on the pump and sign on each litter of Regular gasoline when I ask the cashier why did that happen she said that she has no idea, and was asking me to go back tomorrow to see the owner.

Not bad, not great. Not much difference price-wise from other gas stations around. However, it does have a propane filling station, although that can have pretty long lines at the beginning of BBQ season.

The girl with the colored hair blue and green needs to get a different job, always has attitude and looks like she doesn't want to be there Worst service I have ever seen, most reviews are about her

I can't use my Canadian Tire Triangle MasterCard at any of the pumps. They can't read it's chip! Always have to go inside and tap to use the card

Amazing car wash, they don’t cheap out on product or water. We’ll valued for sure.. my only complaint is that they don’t offer 94 octane gas.

Beautiful store I will drive well out of my way from the Findlay Creek one to this one any day Staff friendly and knowledgeable

Cashier in shoulder length red-ish/brown hair in need of some customer service training - bad for business to have her there.

Terrible service by automotive, it almost feels like they are doing you a favor to provide you with an answer to a question.

Why don't they have PayPass? Takes forever to swipe your card and punch the code. The machines at the pumps are so slow.

To Dr. Peter frank.... next time try 3 point turn instead. Should work just fine. Lmao. Some ppl are really dumb

The car wash is great! It offers a 48-hour guarantee that if it rains or snows, you get a free rewash!

Friendly, Clean, Affordable. Staff are very down to earth and they go out of there way to be helpful!

Prices were high until the Costco opened. Still high in the mornings. Fill up later you can wait.

I went here for the first time, it wasn’t busy as it’s a weekday. Quick service!

Good gas station. If you have Triangle card you will have good cashback.

Large store. Good selection. Customer service is okay.

Great cause you get bonus money to use in the store..

Always have things in Stock. Friendly staff.

Fast and efficient, never too busy

Has nearly everything you need

Not busy so quick in and out.

Really really poor carwash.

They got what I need

Good place for you.

20x the rewards!!

Propane ! Yeah.

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