Yesterday I broke my promise to never visit this store again. Why? Well after being ignored while waiting to cash items, even though the customer ahead of me had already gotten her receipt and was all set to leave, I asked about the hold up, I was told that a price check was being conducted...I literally saw that the customer was done! So, I left without my items as a cab was waiting for me outside (I was on my way to work)...this happened a couple months ago. I felt that they rather deal with persons who fit a certain phenotype, I had gotton to suspect that something was 'odd' with how I am treated in some stores. Yesterday I was in the middle of cooking and I needed a few more items, so I made mistake number 2, I went back to the FreshCo at Cornerstone to shop. The female cashier at the 1-16 express item till not only totally ignored me (as was done by the last girl) but proceeded to spray and wipe a section of her work area, instead of cashing my items, when the (Indian) person infront of me was finished. I, (feeling that this is the Typical treatment of Non Indians at this store) left that till and took my items to another till which was facing her. I witnessed her with a nasty but wide " Cheshire cat smile" on her face , as if she though her behavior was admirable. I also watched as she paused her wiping to assist a male Indian to cash his items after putting in effort to greet him. She eventually returned to wiping after he was through. I went back to her till when I was eventually assisted by someone else, to let her know, I understood EXACTLY what she did. She of course reverted to the 'old ' what's going on...i am confused and i don't understand you 'act'. I just left the store at that point. When I got home I continued preparing my Caribbean soup and realized that one ingredient I just purchased was bad....so yes, I took it right back to the store and explained my entire frustration to another worker who apologized to me and processed my refund. I explained that knew RACISM when I am dished it and I may have forgiven the bad yams but having exerienced poor behavior more than once, and now poor food, I just didn't like so much "poor." I know that people who act like this racist cashier are unfortunately a significant part of the whole Canadian/ North American experience, let's be honest! But maybe a the decision should be had to have FreshCo's staff (who are majority/mainly Indian) stricktly mirror who they prefer to have as their customer base; also majority/ mainly Indian. They should be honest about their exclusivity and intolerance of the rest of us. I know that not all employees there are racist, but if nothing is being done by management to address this trend at FreshCo (and people are talking about similar experiences) then why not just be honest about who you really are? That way persons who look like me won't venture inside trying to exchange our hard earned income for poor experiences. Trust me it's not nice. This evening I went to Superstore, a good distance away as I have accepted that this store despite being mere meters away from home is simply off limits and after all, I am just really not welcomed.

I usually shop from this store but today I went there and ask for price match with save on foods. Kinjal ( supervisor) told me save on foods is their sister store they don’t do price match with their items They do price match with walmart and superstore only. This doesn’t make any sense and i asked if that’s your sister store you should match price. I checked their website and its written clearly that in alberta and Saskatchewan they do price match with save on foods as well. Staff doesn’t have knowledge of their policies on website. Checked with store manager or owner he states they do price match. Its really unfortunate and sad that I will never go to this store again. Every single item is highly priced as compare to other stores. Better to shop at fruiticana and sanjha punjab , Walmart, save on foods, superstore.

I visited this store after two weeks of its grand opening. Everything looks new and fresh, obviously. Well stocked and wide isles, actually really wide to the point store feels like empty!!! Has a pharmacy and Westgate meat. Lots of south Asian ingredients and variety of products you may not find them in other grocery stores. Plenty of parking and easy access. The shopping centre is still work in progress and many of shops are still vacant. I did not have any interaction with staff so no comment here. I like self checkouts which I used to pay for my groceries. Considering there is no major grocery stores in that area, it is a welcome addition, although I think a Sobeys or Safeway would have been a better choice.

Most of the products here are decently priced and have good location for people who live nearby as it's quick and convenient. Unfortunately, you need to check the meat closely. I often find steaks, a bit brown and old. Today, I found some disgusting ground beef that should be off the shelf. How do you even keep products like this on the shelf and are a slight discounted price? This could make buyer that are unaware very sick. Do better...Chalo! Update: steaks are not fresh, flipped over package with brown meat underneath maybe its time to report you to the food inspectors.

If you order from Lakeside takeout restaurant inside Chalo Freshco, Then make sure you take Payment receipt and Check the charges applied. I had experience yesterday, Initially Cashier was hesitant to give me a receipt, I took receipt & noticed They charged me 13% HST tax on Food. It clearly says HST tax on receipt. I informed the Cashier that it should be 5% tax & also informed Freshco Supervisor at front But Nothing was done, Not even an apology. I still have receipt of it.

I came to purchase few Grocery items and was greeted with warm smile by cashier Vibhuti .she is an incredible and even i spoke with her.how was your day .her customer service was on point and very well versed and trained. My experience with her was very amazing and i will continue to look forward to her warm smile and great customers service every visit. Keep up the good work.

I don't know who manages this store, but obviously they need some help/training. The carts are always outside jutting out into the driveway. I spoke to a man I saw inside the store and told him about it. A few times afterwards I saw that something was done. Im back there today and it is the same way - this is a safety hazard. People's cars could get damaged by this.

I went recently to chalo freshco. I spent $120 for groceries. The customer service at the till employee was very bad. She was throwing my fruits and bread hard in the belt lost scanning. She rushed me for bagging and leaving soon. & started scanning another customer’s items on the same side. I won’t go back even I need things asap! Very disappointed.

Nice store, lots to choose from. But if you’re not a foreigner I would highly avoid this place. Rude workers and prices advertised aren’t the actual price when it gets scanned and cashiers will refuse to check. Security will also follow you around if you look out of place. Won’t go back here again

Absolutely bad customer service. Manager is super rude. We returned something which was expired 1 year ago and they sell in store. They didn't apologize for their behavior. And were shouting at us for putting our point across. I will post the pictures. Its nov 7 2023. Product expire on oct 2022

Some items didn't have pricing, but I'm not sure how long the store has been open. Otherwise, a wide variety of items. Some items are cheaper elsewhere. Only 1 cashier was there, or you had to use self checkout. Improvements can be made. Hopefully with time.

Has good variety of goods and produce and affordable prices. However, the self-checkout counters and the glass on the scanners are filthy. There's a lot of litter at the front and back of the supermarket. Do keep your store and surroudings clean.

Great place for groceries shopping! Clean & well stocked ailes, not so big easily covered without getting tired. Good scene points program. Love the halal meat section, lots of varieties, perfect for Asian cooking!

They dont keep shooping carts inside. Its cold but you have to bring shopping cart from parking lot... what a lovely expereience is this. I even asked worker they said yes you have to bring it from outside.

Worst meat department, the manager at the eastlake meat shop is rude and has zero customer service skills. The meat didnt look proper as it was slightly brown and looked like it had gone bad

The place is amazing. Its super clean has stocked up produce stocked up shelves. I really enjoy shopping there. And I'm not from the area I'm actually in Airdrie.

More cashiers are needed. If u need bigger profits give back to community as well in the form of jobs. And folks pls avoid self check outs and save jobs.

Shopping here was so comfortable. And the staff was very nice and helpful. Their welcoming manner has been consistent since our first visit.

Will never shop here again, staff is rude and items on shelf are expired. I would advise everyone to check dates when purchasing from here

Very bad customer service at tills,After scanning things you bought, they threw like a garbage. Absolutely poor management and staff.