Continuous waiting, staff continued to call for service. The 17 minutes from lining up and leaving no extra staff came. Get home and find meat that goes off within 2 days not reduced or marked. Deli is appalling. Meats are slimy. Had enough, This will be the last time. Service and quality has dropped hear considerably.

Shopped here today. An elderly lady named Jacqui treated me very poorly at the self service area. I had a simple question about mango's. Made me feel bad and reached over me aggresively to take mangos away. I walked out feeling sick. I will not be shopping here again. Bad energy.

The best Coles in Pakenham in my opinion. The store is the perfect size, and the layout is excellent. Everything is where it should be. The staff are excellent, and are always easy to deal with, never rude Highly recommend this store to anyone in the local area.

False/ misleading price display- bulla crunch ice cream was on half price special but was charged full price. The tag was right in front of the product saying half price but when queried, was told the double choc and mix flavors are on half

I find coles heritage to be lovely and bright when you enter. Everything is well placed/easy to find. There is plenty of signs around to help people who are unfamiliar with the store. They sell very fresh produce, reasonably priced and also

It's ok has its good days and bad days. Bought things that are mouldy or off etc in past 3 years it has happened at least twice a year. Prices have gone up by 15c on some items. Can get good bargains here and there. Customer service can be

Special thanks to the baker man! He makes the nicest bread in Pakenham for sure. Actually, everything he bakes is perfect and so tasty! In overall this Coles is the best in the whole neighborhood. Everything is always fresh -instead of too

In my recent visit to Coles Heritage Springs, I was delighted by the store's commendable level of organization and cleanliness, leaving a positive impression. The well-stocked shelves offered a comprehensive range of options, contributing

Rude staff specially the older generation ones. Have no manners or tolerance. Shame that Woolworths which is not far is closing down as I go there all the time since two similar incidents with rude staff at Coles Heritage Springs. To work

Easy to park and shop. Very friendly staff. I've been looking for a replacement rose scent room deodoriser from these guys for a year. Every batch of new product "smells not like roses". The original was perfect and smelled wonderful. Not

The best by far coles in Pakenham! The service is very good. The ladies/staff are always helpful. They go out of their way to provide quality service that really stands out from the other supermarkets in the area. They are warm, friendly

I have been shopping here for about 5+ years and I’ve been holding off on a negative review as everyone is and has been amazing with customer service except when I’ve dealt with or been served by Ashlee who is very abrupt and downright

Went to this Coles for first time and was served by Sue and she is incredibly rude and barely equipped with skills to work in customer service! This ruined my whole shopping experience and I will never be visiting this Coles again!

This is my local shopping Centre and I have answered questions on this before. The staff in Coles are very friendly and if I see one outside of Coles it's nice to receive a Hello and a smile. I mainly visit the Chemist as well.

Tried Coles online for the first time. Got to store bo answer . Went to service desk took the girl 10 mins to serve me then no apologies for not answering click and collect. Typically Coles employees no name badge. Even scruti

Well done to everyone at Coles Heritage Springs store. In this unusual and extraordinary situation we are currently in, they have been well organised, staff very helpful and friendly in these adverse conditions.

Jackie Supervisor from Coles rang me this afternoon advising I had unknowlingly dropped personal cards from my wallet at store earlier.Returned ASAP and all in tact.

Love popping in here to pick up a lunch or something to eat with the kids and friends. Having the Asian available provides a nice fresh light meal while also giving

Most important place for everyday, but they increased the price but decreased the quantity, that's should be carefully checked to see why Aldi is getting better.

This Coles is in dire need of a renovation. Everything feels so outdated and old. The fresh food section is dark and cramped, and the bakery area is tiny.

This is the 3rd times we came to do some shopping but its empty shelves I checked the juices empty shelves I checked for salmon empty shelves

Great little Coles. Easy to find products and plenty of everything on the shelf. Friendly staff too especially on the self service registers

They're always out of the essentials such as bread and toilet paper. Plus everything is overpriced. Definitely deserves minus five stars.

We will be shopping at Aldi until you lower your prices and keep them down doen down. There are plenty of other places to purchase from.

Not bad, but if you are going to force people through self service, cash or card payments have to be equal. Some of us still use cash

Easy to access. Checkouts can be a problem when busy also they seem to stock shelves at some inconvenient times.

Love my local Coles, although sometimes it's undetstocked. It's a great place to shop. Staff are always helpful.

New look inside, very nice. Not long until new deli and bakery sections open.....I'm excited

5 stars just for Vicky at the checkout, she’s so beautiful and kind. Thank you Vicky

Great to shop, very friendly and no boxes in aisles.