Hello everyone, please avoid going to commonwealth bank in lakemba because of the worst customer service and they don’t have any ethics. I met with a staff name Akhter regarding proof of balance because i was unable to access it with my commbank app, and this guy asked me to provide a xerox copy of my physical driving license and show the physical license as well, so i showed him digital license in my service NSW app and he said me to get the print of that digital license or else get the physical license and it’s xerox copy as well. usually,they have printers and everything to print off customer identity documents but this guy was very rude and told me to get it print from somewhere and bring it and also the physical license. Moreover, when i brought my physical license and it’s copy, then he print off the proof of balance and threw it on the desk in front of me, i asked him whats wrong with you, is this the way to give the paper then he said I always give customer like this and you got your document so leave now, so i went to the manager and i told him about his staff behavior is not good towards customers it feels like we are beggars not their customers, so he said me he will look after this later on, as he doesn’t care about this type of staff behavior, it feels like we are not in australia, some other country where customer service doesn’t exist. i will close my commonwealth bank account so I don’t have to deal with this kind of service and i will never ever recommend anyone to go to commonwealth bank.

Obviously they are useless as everything u asked them they said call this number they can't help. Very disappointing and staff very rude. I think u should review all the staff and most importantly provide them with customer service all international looks like they r here just to make money no love for wat they doing. When talking to the girl that welcome you in front she looks upset to smile seams like she want to tell u want do u want but can't and she said to everyone there's a waiting of more that 40mins its like she is encouraging people to leave not put their name down. Then u sit for a very long time and they told u call this number they can't help everybody in the branch waiting were shaking they head at each other ridiculous. That's why i pretty much transfer all my transaction with Westpac they are more helpful. but well can't judge a whole company because of a few s....t as i hv been to many other branches with great satisfaction

Manager is too soft and defensive for staff. Majority of staff don’t have professional skills how to talk to customers. They treat change machine users like a homeless people. I pay tens of thousands of dollars in fees to commbank and commsec every year but the staff doesn’t like if I am using the coin or cash change machine. about 5 of staff asked me including a manager about my personal business as I do have big transactions. Now they all know about my business and how I run it even my competitors doesn’t know about it. That’s very nosy. You don’t have any privacy and can’t trust even a bank. I have used many commbank branches and this is the one of the most unfriendly and unhelpful branch I have ever come across. Many Staff members simply don’t want to work. I pay thousands on commission ever year. Commsec is expensive however I still don’t complain and pay them. Now i am thinking to change bank after using it for 15 years.

They don't even deserve one star. Very rude staff rude manager . I don't understand how they got into these jobs if they can't even handle any thing. Every time u go u get answers like we can't do anything so where m i suppose to go if I'm comm bank customer? Specaily the lady at the front Shawrma or shama named lady. Very rude behaviour don't even reply with good manner. Before giving them jobs kindly let them learn how to speak to people then do customer service. Shittest branch in Australia I guess . My problem got resolved by some on help desk when I called. Branch people cant even solve my problem only answer I got was can't do any thing. That Chris guys I think he solved my problem over the phone I told him about branch he was shocked as well. Anyways I'm never visiting lakemba branch again in my life .

Very poor service. U can do and ask for any service at any other branch but when u ask there they always refuse . Mohammad (a guy with the glasses) is the best w worker there whos willing to help and actually help .I went there and they refuse service for my mom Bcoz there's no one who speak the same language. I have recently help translate for a friend and in the past a help translate lot of people when they open an account at different branches and they never question anything but help open account or help with the service we ask for. But at lakemba she said different rule or something . Really bad service and need to get a better worker who's willing to help without asking question like they don't believe what we saying .

I wish i could rate zero (0) stars/ negative stars, either this branch should replace all their staff members or else closed it down because of their poor service commonwealth bank will loose many customers, it’s really sad to see so many bad reviews but when i went there i got the same poor service like others and staff not even willing to serve you, its like they are coming to work just for time pass and getting paid for not providing the service they supposed to. However, they lost one more customer today and they will be soon out of business in lakemba.

To whom it may concern I went CBA Lakemba Brach to discuss my home loan options, I was then welcomed by Branch Manager (can’t recall his name but true gentleman) and Vijay who is a home lender. The way I have been treated i felt like a home and finalised my home loan application there on the spot. Vijay kept me updated from time to time from the application stage to settlement stage. A true satisfied customer and please keep up the good work. Vijay you definitely deserve referrals from family and friends! A big thumbs up guys.

Staff do not want to help. They are fit in immigration department. Only can go if you bring passport, visa, pay slip, Australian id etc in a form of hard copies only and very unlike current technologies, electronic methods and sustainability. It is not the case in any other common wealth bank. May be they are considering lakemba community do not hold progressiveness and either they are old school types or they are facing regular irrationality with locals. But not sure, deeply in assumptions.

Best customers service. I Met Sonia and Sara at Commonwealth Bank she very helpful & she’s good customers service, very friendly and always looks after the customers and she lovely girl for all Bank and she’s always happy with the customers. I will like to seen you thanks so much for service you are the best for Commonwealth Bank Good luck for your work and your family. Best Regards. ❤️Ibrahim Alzoubi ❤️

I was waited for half an hour, upto then no response only 1 staff was working for more than 10 customers waiting outside, I know social distancing is important but inside the bank only 1 staff was working and it's taking too long for 1 cistomers, I'm still at bank waiting in a queue.i didn't like the service at all.

There are 4 machines for withdrawal but only one machine was Work and other theree were out of service. This is almost every time I go there.. One machine which was active had issue as touch scree was not working. Seem that these ATM machines were installed by Captain Cook ....

Worst costumer service ever, me and my husband we went there because we had some issue with credit card , and the one who was serving us was very rude ,doesnt have any knowledge on whats the issue and how to treat people . Very unsatisfied ..

All the bank opens 9:30 am till 4 pm in corona time... This bank open 10 am till 3 pm... I don't know that they thinking...I am your business banker...it's really frustrating...especially now government announced lock down is finished ...

Worst service ever. No manner , no respect, no knowledge. You will find many staff walking around doing nothing while you have been waiting for too long to be served, but no one is willing to do so . Not recommended at all.

Worst costumer service, we went there because we had a credit card issue and the one who was serving us was very rude, doest have any manner how to treat and communicate with others. Very unsatisfied.

I been waiting here for last 1 hour they ask me there is 30 min wait but no one bother to come and tell me what’s going on this is the worst customer service I ever received from a commbank branch

Worst bank service ever in my life. They don't pick up the phone. And few staffs shows attitudes to us. I'll never go to this branch. It's better to go in another bank. Very very disappointed.

If I could could give 0 stars I would The vulture at the front treated me like a theif for the second time I'll never go there again they should close and see how hard it Really is out there.

SO FAR SO GOOD! HAVE BEEN BANKING WITH LAKEMBA BRANCH SINCE 2004. NEVER HAD ANY PROBLEM. STAFF MEMBERS FOUND NICE AND FRIENDLY. GOOD CUSTOMER SERVICE AND I AM HAPPY CUSTOMER OF CBA!!!!!

If you ever need to deposit money or redraw using the atm at the Lakemba branch dont waste your time they are never working. Such a big bank and cant get the simple things to work.

A lot of staff working in the branch but most of them busy doing their personal things. Waited 25 min and then the answer was the person who deals with it is not here. …

Bank staff is totally rude and disrespectful. Their view towards immigrant is very bad. Bank need to consider replacing staff to save their name from getting spoilt

Middle eastern background Manager was too rude. Don't have any manners. I really don't understand how those ppl getting such imp position when they r so incompetent

Haven't received my card in a long time. The staff was really helpful and professional.They issued me 2 travel cards plus they ordered another extra card. They

This branch needs to be re staffed or closed down I don't know how they do it but it gets worst with every visit. I travel to different branches now

Got service by akter the most unprofessional person I ever meet in a bank No one there to help and treat you as a teacher talking to a dumb student

Worst bank branch in Australia Syndey, ATM machines deposit machines never work even though bank opens, i have to drive 5k at least for atm …

Seems like nice people but always overcomplicating small things that end up wasting time like asking for details when it doesnt seem necessary.

When ever I go for cash deposit thru ATM (after hours) always found out of service. They should put another Deposit ATM. Terrible experience.

Excellent customer service from the teller, Tiana hopefully I spelt her name correctly. Made my day thanks so much for doing a GREAT JOB!!!

Why would I have a good review for a Bank? All services are geared for the shareholders benefit. All machines with no or minimal staff.

Refused to give me my money even after showing my passport very unprofessional delayed me by 30 minutes had to go to another bank

Sandy the lady in the reception was very rude. She don't know how to provide customer service. Very disappointing experience....

Worst customer sevice and people so untrained. They love to have a chat with their colleagues but not with there customers

Not helpful staff. Not friendly . Manager need to do something. ATM machine is every week broken. Useless ATM service

Worst customer experience and untrained staff. It's waste of time to visit lakemba branch. No proper service.

Very poor customer service and the ATM deposit is rarely functioning. Look for another branch immediately.

Worst experience. Very rude staff, no name badges not helping not friendly treated me like a Criminal.

Worst customer service from there faces you can tell staff is not willing to address customer issues.

9 times out of 10 their deposit ATM doesn't work and the only way to find out is to go there.

They don't care for customer. 1 lady serving 10 customers.excellent branch for time Wasters

Very disappointing. Staffs don't provide customer services. Should put skilled staffs....

6 years in Sydney and this branch can never have a proper deposit ATM running after hours

I would had made it a five star but still happy with the service and help when need

I am calling to the branch since 5 years , they never take calls !

Tried the ATM at the branch and it's always out of order useless

Customer service 0 out of 10. Should close the branch.

Very bad service . Deposit ATM always out of service

CBA should shut this down. worst experience ever

Too bad and deposit machines are always broken

Good friendly customer service thank you guys

all atms were out of service. not acceptable!

Staff don’t provide good cusmoter services.

Rude and unprofessional customers service

Friendly customer service multicultural

Very helpful and friendly ☺️ …

Bad customer service with bad attitude

Good friendly customer service

Worst bank branch ever

Worst customer service

Good service but busy

Poor customer service

Helpful. Courteous.

unfriendly staff.

Unprofessional

good service

Thanks Tanya

Good