I had an extremely unpleasant experience at the bank branch's left counter on October 6th, at 1:40 pm. I visited the bank to inquire about the process of making an international money transfer to my home country, specifically mentioning that we typically use a barcode for payment in Brazil. I was well aware that Australia does not use these payment methods, and I was seeking guidance on how to pay a Brazilian “bill” (boleto/barcode) using my Australian bank. However, the woman at the left counter, who appeared to be in her early 50s, responded emphasising the differences between Australia and Brazil with a tone of mockery. Her response left me feeling deeply offended and dismissed, as I had already explained her my understanding of the payment systems in both countries. What I was seeking was clarification on how to navigate these differences. Furthermore, I had additional questions about fees, the IOF (tax), and other related details for the international transfer, but my inquiries were not addressed. Instead, I was met with impoliteness and a complete lack of willingness to assist. This experience left me feeling mistreated. Such behavior is unacceptable, especially from a bank representative who should be trained to provide assistance and guidance to customers. I left the branch feeling extremely disappointed and disheartened. My visit wasn't just about obtaining a form but rather about obtaining crucial information related to a significant financial investment I hold in Brazil. I was also dismayed by how abruptly she ended our interaction without even checking if I had further questions. She simply turned her back on me, shifted her attention to another customer, and left me feeling completely invalidated and unwelcome, mocking me again when I mentioned I still had some questions, saying I have to wait in the line (which I spent quite some time waiting on her assistance) as she needs to assist other customers. I hope that sharing this feedback will lead to corrective action and improved customer service at this branch. No one should be subjected to such treatment, and I believe that it's important to address the behaviour I encountered during this encounter.

Excellent customer service. I visited the branch today because it was the closest to my work. The branch manager (I think it was Samantha) helped me and went above and beyond even though the I only deposit a small amount in fx. She was amazing at her job and she genuinely loved helping the customers (me and others) who visited the branch. I didn’t feel like I’m just a little customer or a number. Thank you Brach manager at Menai commbank, really appreciated the help.

The frustrations reflected in this score, is likely more indicative of the Commonwealth Bank as a whole organisation, and not the individual branch - as the staff on-site have always been helpful. But the recent decisions to a. remove the capability of using the money change machine without having a business card and the reduction in bank hours on a specific day are recent horrible decisions from an organisation that has had a lot of big misses lately.

Hii it’s me shree Maya shrestha I just jut $64 coins in conmen wealth bank bẩn na ốc campsie it’s not showing my money in account the machine neither gives me receipt it give me my card only what to do now

Great branch for service, mostly seen Carmen of late and she has been so helpful but that has been the same with past and present staff for all the years I have had an account with this branch

It's the simple things that most other banks and branches can't get right, like returning a call or being polite that set Menai apart from those. Thanks CBA Menai for being different!

Thank you so much for helping me and my friend or with branch orientation. Super helpful and patient. Special mention to Lisa, Danielle, and Melanie.

Very positive experience today dealing with a number of financial matters. Viktoria was very helpful in explaining a wide range of matters.

Long wait times, 2-3 staff working during peak hours when it gets busy is a joke. The staff at this branch aren't competent either

Darren made my experience extremely easy, and made me very comfortable with what I thought would be an uncomfortable situation.

1/2 hour wait to get something fixed up for the 2nd time You need more staff