Have tried on multiple occasions to apply for credit. I'm not sure that Commonwealth Bank want our business? We have tried applying online each week however before even getting to any identification checks, a problem occurs and advises to go into the bank. We have also tried own troubleshooting by using different browsers, desktops as well. Went into the branch at Blacktown on the weekend and though the staff were helpful there, they advised that they cannot accept electronic forms of ID which is fair enough but really, Commbank you need to fix the online application portal or find a way to allow electronic IDs with the new generations. They asked to book us an appointment on the spot however because we had travelled a fair bit and we were hoping to receive a card before early/ mid February, we decided to try another branch during the week. My husband went into the High Street branch and was told they were understaffed (although it didn't really seem they had any customers either!) and to go to the other local branch. Went into the other branch and they advised they're too busy and he either needed to wait over an hour or needs to book an appointment, though he has to wait for someone to call him to book an appointment which isn't promising considering the last time I left a message for a Commbank branch last week, I didn't receive a call back until yesterday. If you need appointments to be seen Commbank, allow bookings on the website! So an overall complaint about all of Commbank - your online portal, and both Penrith branches. I get the banks are busy but how about helping people working full-time roles to apply for your services. Fix your online services and fix your weekend opening hours. We are looking elsewhere.

Lesa Villiotis is a dedicated, trustworthy and client oriented Senior Home Lending Specialist. She is kind, caring, friendly and helpful in her approach. Lesa is a genuine, professional and reliable loans officer. She understands her customer's needs and wants and delivers accordingly. She is very approachable and goes above and beyond to make the process of purchasing a property smooth and easy. Lesa is patient with her clients and will answer all their questions; this proves she is very knowledgeable about her industry. I am extremely grateful for Lesa’s assistance as she was instrumental in the purchase of my first home.

On high street penrith cba. I arrived at 3:30 and was standing in line at enquiries. An employee named “Karen” (what are the chances) was standing there looking down at her phone until I greeted her asking her about setting up a business account. She literally replied while looking at her watch “oh, its too late for that”. They close at 4. I said “theres nothing we can do, it takes 45mins”. And just looked at me like I was stupid. Didn’t take my details or anything. Just waited for me to leave. What sort of image are you portraying when that is the face of your business. Appalling, at best. I’ll take by finances elsewhere.

I visited this branch today to obtain a Travel Money Card. I was greeted by Caress, a Customer Service Attendant and I was directed to her office to complete all the paperwork. Caress was very professional, competent, courteous and well versed in the execution of her duties. I was issued with the TMC, instructions and regulations explained to me in an easy manner. On my exit I was greeted by Karen and she enquired was there any other matter that she could be of assistance. Outstanding service Caress and Karen Regards William Good

Worst CBA branch , very rude and unhelpful staff. Went into the branch to ask for a statement for my home loan and they refused. The lady was so rude didn’t even want to know why I need the statement. If I could access the statement from netbank why would I come to your branch ?? If you don’t want to help customers, don’t be in a customer service role ! Thanks to the gentleman in CBA contact centre who answered my call and emailed me a copy of my statement. I will make a formal complaint against CBA Penrith Branch.

Jodie Farnsworth went above and beyond the call of duty to help me with my home loan, credit card and travel insurance queries - she even stayed past her leaving time to help me - a credit to CBA - your company are very lucky to have her! And the manager Rose what a lovely lady so down to earth and accessible- more managers should be like her - congratulations on your choice of staff CBA. Kathryn Schubert.

Lesa IS THE BEST! She is been my mortgage broker for past few years and she is on a level of her own! Seriously! She wants the best for her customers and is so switched on. Her high level of organisation is impressive, and she never overpromises. I keep coming back to Lesa because she's a trusted advisor that wants the best for her customers. Lesa is the reason I keep coming back to CBA.

Me and my partner were in a bit of a financial deadlock, we walked into the branch with no idea what to do. We sat down and spoke with Jenna and she went over all of our options with us. Her patience and empathy was very much needed during a stressful time for us. We very much appreciate the effort she went to, and are now in a better position because of it.

Opened new account today with Lucy who was wonderful, friendly and very patient as were all the staff I have encountered as in the bank twicee today. Any questions I had were answered swiftly and efficiently and nothing was too much trouble by any of the staff that assisted me. Greatly appreciated and recommended Commbank to anyone. …

Inability to understand customer needs. Borderline rude. I’ve been a customer for 33 years. I don’t want to goto St George to put money in my wife’s account. I want you to take the bsb and account number and do it. I don’t want to deposit it into my company account so it looks like revenue and then transfer it to her. Thanks tho.

So many customers with limited staff. Had to wait 1 hour to use the teller service. My 4 month old baby was very hungry and there is no parent room. Very appalling! We asked a staff if there is a parent room, she said there is no toilet not to talk of parents room. This is 21st century for crying out loud. You can do better.

Lesa is a rare gem - you cannot find another one like her! She provides a high level of services and does not oversell! She wants the best for her customers and goes out of her way to give you the help you need. I have returned back to CBA because of Lesa and she is the main reason! Thank you so much for being who you are.

This branch used to be very friendly and customer-centric. Recently served by this rude staff with attitude at the front. I cannot believe how she can get away with her behavior like this as a customer greeter. I am thinking to move my entire portfolio away from CBA.

Recently dropped into this branch for an international money transfer. Karen was fantastic about explaining the process, allowing me the time to triple check all the account numbers and even waived the transaction fee. Really positive experience. Many thanks ☺️

I went to this branch to get my AOS done, the customer specialist lady Chole served me, She is so efficient and professional, all the process was completed within half an hour, that was much easier and quicker than I thought. She definitely deserves 5 stars.

How many personal in the Bank and numerous calls over two days NOT ONE PERSON can answer the phone OR the incompetent Loans Officers mobile phone you are asked to ring...both phones were unanswered... Absolutely disgusting incompetence towards customers

As a CBA customer, I use this branch to make transactions and transfers in multiple currencies with banks around the world. Rose Rozetta Shmeissem, who is the bank manager of this branch is one of the smartest and nicest bankers I have ever

My fiancé and I would like to give our thanks and appreciation to Tennille Stansfield, Home Lending Specialist. From the beginning, Tennille has made the process of setting up a mortgage so much easier as well as moving into a new home. Her

Rang the branch to tell them that after 40 years of banking with the CBA that we will be moving our business to another bank because the CBA will not offer the lower rates requested by my broker that they can get from another bank. Guess

The M-orons from the branch decided to close it between 1pm and 2pm. Just when most people have the time to do their banking. They already have ridiculous opening hours. Why they don't open at 7am and close at 10am and then reopen at 4pm

Went to branch to deposit coins last Sunday. The auto teller was full and not excepting coins. Went this morning and auto teller wasn't even working. They want us to use these machines and they don't even maintainthem. . . They ask us to

Staff lovely lounges comfortable but very disjointed tellers stations off in all directions with thirty min wait to close account .....this rating for lack of flexibility lack of actual teller staff ...appears staff only do one role not

Not ideal when your carrying hundreds of dollars of coins to be deposited and not one of the ATM machines that allows you to deposit is working. CBA you need to get your act together.

Caress was really best at the customer service and very accurate also help me everything about the app and other things that I need. Really appreciate for all the help and time

Had a lovely staff member names Bec help me sort out my account after years away from Aus. She helped make it an easy process and was very professional and friendly

Excellent and prompt service by Tyler in high street branch. Was able to get our problem sorted in a timely and professional manner, very thankful.

If you use the ATM at this branch you will usually be harrassed by homeless people asking for money.

Caress was Extremely helpful and took the time to explain things. Outstanding service.

Why have a business phone number if you NEVER answer

Love coffee and service dominic