I don't know why I keep going back here. Customer concierge is supposed to speed things up, not here unfortunately. The last two times was made to wait over 15 minutes for a concierge to even acknowledge me, not acceptable considering they weren't able to assist in the end.

Deadset never seen a branch with a broken down deposit atm more often than this one. If you find spent party poppers and a empty mini champagne bottle oneday it was me celebrating the one time that piece of junk was working

What’s the point in having a cash deposit machine if it is ALWAYS OUT OF SERVICE?! Not to mention that’s the only one that reads my card, so the one out the front needs fixing too! Get it together.

Lovely team in Richmond. I am very happy in this branch. I will miss this place but come here to visit, beautiful service. I recommend this branch highly to all the people.

Great if you like standing around waiting. Understaffed. Go to Stgeorge. More tellers equals faster service. Commonwealth used to be great. There system now stinks.

Had a very good experience with warm and polite welcome and LIONA was there to help me and she has an amazing skills to deal with costumer. Thank you for that.

I got looked after by Liona and she was great! She was incredibly helpful and explained everything super well. Great customer service.

Hi all, Worst experienced with commbank Richmond today I went to the bank to update my details and she said half an hour I said ok.

Very good experience. Had dealing with Ivy and she gave me a five star experience. Happy with the team.

worst customer service. Never answer phone calls. Dont take bookings and wait time is ridiculous.

Good staff and highly recommended for service if you need help. They are very high performance.

Lousy service, lazy staff. Shut the doors 10min early from their already pathetic opening hours

Went to open account. ivy helped me in that . She is so helpful and gentle lady. Quick service

Commonwealth Bank Richmond Branch ~ Located in the centre of Richmond opposite Richmond Oval.

Had the worst experience at this branch with Alana Micallef so rude and unhelpful

Fast and friendly service not one complaint about commonwealth bank

Ivy gave me a very good service. All the best to her in her life.

I went in to open an account. Got helped quickly and friendly.

I had good experience and staff is good

Amazing service Ivy. Great team.

Easy and quick

Good service