This place is very exceptional and the employees go above and beyond than any other location I've visited. I would like to give huge compliments to the staff that are currently helping me get through my situation. Conrad, store manager, Andrea, Rey & Gus are an amazing staff and deserve to be given more than a pat on the back.

This is a wonderful location I love going their, the staff is friendly and knowledgeable about the products ; and generally very excited to be helping you. I make a trip to check out new products that will fit my phone. I also never seem to wait long if at all. This store never gets tired of seeing you.

Customer service is horrible management (Tina) very unprofessional (latoya) very pushy towards sales instead of helping with actual phones she lies about prices corrupts the price area management (Rick) he doesn't know what his talking about his clueless!! I hate coming to sunset!

Luz is amazing and helpful she helped me save money on my bill! She also informed me of HBO Max she even helped me on all my 4 phones to be covered from Asurion. Go see her and you would be amazed with her customer service and knowledge she ha to offer her customers!

When I was there a couple hours ago there was only one young man there and he was taking care of two and three people at the same time his name is Dion he is awesome very very helpful I was having problems and he took care of me what an asset he is to the company

So I did give this location 5 stars when I had to switch phones. I got great service from the gentlemen working that day. I still appreciate the service I recieved that day. However I went back this past week because I locked myself out of

So I was so distraught because I broke my phone and my existing phone carrier would not help me so I walked into the cricket store in my neighborhood on Austin highway and Ashley and Jay totally helped me comfort me and walked and I walked

We were quick to get a phone then. I went home and it started acting up on its own..just remember that's these people don't tell you everything so before my week was up. I turned it back in because it was having seizures and calling 911and

This location has the BEST EVER Cricket in store customer service. Be SURE to seek out ALEXIS & KASSANDRA for ANY questions or assistance. These two associates are priceless with their product knowledge, patience and honesty!!! Alexis and

Only reason I give a one star I would go move more the guy who helped me was amazing but then two weeks later I get a text from the store and this is how the manager insists on treating there customers I called and asked who texted me and

Went to this location to hopefully get help with my son's phone. But was met with attitude and hostility. The woman refuse to let me talk and kept cutting me off. I repeatedly asked her to stop and let me explain but she kept yelling and

It was a terrible experience bought a iPhone 11 and the manager went to the back to install my case came back with the phone and a completely different case and said it’s the same one so I asked for a refund and they said no refunds so I

Amazing! Amazing! Monica helped us and she was fantabulous. We switched from metro back to cricket due to poor cell service and very slow internet. Monica was fun, knowledgeable, eager to help and on her job! I say yessssss girl. She's a

bought phone, didnt have a sim card in it, horrible customer care, had to buy a sim card for the phone when it should have came with one, DO NOT RECOMEND THIS LOCATION, cricket is pritty good though but not this location.

Worst Cricket store! Very unprofessional. Manager is a joke. They need to hire people that are more mature. Be careful giving your account info to them because they will use it to mess with your account and lie about it!

What can I say .. WOW Amazing that woman Andrea hooked n reeled the deal on in.. customer service was great,she was friendly. Her Manager was awesome too. Yeah after being with

Came here to get some help with my phone, ended up having to get a new phone but Andrea was very friendly and professional not to mention knowledgeable about the phones and products

Went in and upgraded 2 phones and had an easy transaction. Fabian got us squared away with no issues. Never an issue when we visit this store. Keep up the great work and service!

I bought a new phone yesterday and the gentleman working there karlos with a k . Was very helpful, great aditude. Help me with the whole process! Thank you!!!

Worst experience ever. She doesn't know about porting number and left me without service for 3 hours till closing time and wanted me to leave till next day.

Their very kind but it's sad how they can't replace my Broken screen their or replace my phone with having insurance. Also the insurance price is too much.

This place should focus on customer service training for thier employees. Zero clue on phone specs, zero regard for customers, zero professionalism.

Everybody in the store was extremely helpful and very friendly. I'm taking my mom in to get a phone there as soon as her current contract is up.

Went to Cricket today to upgrade our phones and Andrea T was very helpful and great customer service . Thanks Andrea

Went to add a line today, and Libby was amazing. She was proficient and handled switching from sprint like a pro.

Great staff!! Excellent customer service!! I'll be back in a month to switch carriers. Thanks, Y'all …

Everyone there is awesome and were such a great help to me & My mother. Thank you so much. …

Excellent Customer Service They were very knowledgeable and helpful And helped me find a good cell phone

Great customer service. Dion took his time to help me understand how to get my phone running again.

Andrea, Helped me set up my phone, she's very helpful, very knowledgeable, I highly recommend her!

Super fast friendly service. I got exactly what I wanted for cheaper than I had expected. love it.

I was very pleased with the quickness of handling my situations by Gus, a very helpful young man!

Got New phones with cricket through Andrea , she was very helpful and appreciated her service

Had another excellent experience at my neighborhood Cricket and Andrea is always so helpful

The staff were very friendly and knowledgeable on the product and service was excellent

The manager was so helpful we bought a new phone and upgraded very nice people!

Wouldn't help me with customer service, to get a puk code had to do it at home

Sry good ppl staff I've been over long sense they open so no problem thx

Very good service. Austin hwy,location. Jennifer was the …

Thank u to Andrea for your help & patience with us!