I previously shared a 5 star review of Downtown Garage. After my latest experience I can't, in good conscience, leave it up. Even the last time I was there the guy who sleeps at the front desk gave the distinct impression that anyone coming to the business was bothering him. The good news is that his rudeness this time saved me the $1678 they quoted me to fix my 'cracked radiator'. I came in because of a 'check engine' light. The last time it came on it was a gas cap issue, and I suspected it was the same since it didn't seem to be sealing. They checked my car and told me I had a cracked radiator. Though I'd seen no leakage, nor had my gauges indicated the car was running hot, based on reviews here saying they were trustworthy, I okay'd them to order the parts. No one let me know the parts were in. It took three calls before anyone picked up, but they finally said the parts were in. When I went to drop off my car the guy appeared to be on hold. He did not say good morning when I arrived; no nod, no 'one second' gesture. I went to the waiting room to put my stuff down and came back. He appeared to be asleep. I coughed. No response. I went to do a little work in the waiting room...hearing nothing coming from the desk. When I came in again and tried to speak, he suddenly started 'talking on the phone'. When he got done on the phone, he told me he didn't have one of the parts. Between the rudeness and the lack of information, I finally had enough and left. I asked for the owner's name and was told it was Rick Stevenson. I would have preferred to let the owner know about the problems at his business directly, but couldn't find a way to reach out to him directly. I took my car to another shop. They looked at my radiator and ran a pressure test. No crack. Now I'm wondering if the $2500 I spent on the last fix at this garage was actually necessary.

Review update: Seems like this place is going downhill. They have changed managers at least 3 times that I know of in the last 2 years and the customer service with the most recent manager was not good at all. Unfortunately he was rude, answers the phone with a “hello” (doesn’t state his name or the business name) and never apologized for their faulty work on our truck that they had to fix. Sadly, will be taking our business elsewhere now Review Update: I’ve been coming to Downtown auto for a few years now and every experience between oil changes and mechanic work has been a great one. I decided to make this my go to shop when I had the privilege of the previous manager Steven taking really good care of my car. Now Eric is the manager and he seems to be running a great shop, very courteous and diligent. First review: Steven the manager was AWESOME to work with! He was very detailed and meticulous, he worked with my Scion XA AC issues and gave me a very fair price and a solid guarantee that if they didn’t fix it the first time, they would make sure I was taken care of until the job was done. He did a lot of research and found the solution to the AC problem along with the mechanics doing their job of investigating the issue. I’ve been having an AC problem with my Scion for 2 years (and have gone to other mechanics to try and fix it and have spent around 6 visits and over $1,000 trying to fix elsewhere). In the end it seems Steven solved the problem by using a certified Toyota part. I really appreciate all the hard work Steven and the mechanics put in to solve my problem. Thank you so much - ya'll have a customer for life!

The place is nice, clean & professional looking. Here is my BIG issue. I brought car in b/c air was not cooling they got me right in with several empty bays, I now get why. Front desk told they would look at it, they solved problem & called me to desk in about 45 minutes. I was informed they added 4oz of A/C fluid (the expensive stuff), Then I got a bill for $275! No diagnosis & communication to me on what was found, what repair would cost they just did it & asked for payment. Who does that giving no estimate on repair, just doing it unauthorized? $160 in labor to add 4oz? I get coolant is expensive but $160 in labor? I made a couple calls & this should have cost under 1/2 that at other authorized dealers, 2 guys even laughed at me. Needless to say I won’t be back nor will any of my contacts who I let know of my experience. Give me a marginal waiting room without gouging me on price. Should you use this business make sure you authorize any services so at least you are aware in advance you are overpaying.

This is the first place that i can go to, as a woman, and know that they’re honest with me and not trying to take advantage of my lack of knowledge. They are professional and so communicative. Ernest and Eric made sure to take care of me even though they were slammed. They were intentional and made sure to listen to me. They topped my car off w a little bit of oil to make sure I could get to the dealership safely as a courtesy. I truly have never been anywhere that would do that. They didn’t try to mansplain anything to me. They are patient and take the time to get to know you. My job uses them for their service vehicles and now I know why. I will not go anywhere else. They said it would be done and it was done right on time. They truly make the experience personal and amazing. If you’re thinking about coming here to get your car taken care of, 10000% recommend. They truly made my stressful day so much less stressful.

I was on a cross country trip zoo trip with my wife and 6 kids when one of the front hub assemblies went out. Downtown Garage not only got me in right away, but they had me back on the road pretty quickly. We were still able to visit the Fort Worth Zoo that day. They inspected my vehicle while they had it in the shop to insure that everything was ready for the continuation of our trip. They have very knowledgeable and friendly staff from the front office to the mechanic that worked on my vehicle. It's tough to find a good trustworthy shop and these guys are definitely the best.

I was driving my jeep down the road and my breaks decided to fail and give up on me I took it to my original Mechanic and he wasn't able to fix it yet so he told me these guys would do it and won't screw me over....I took my jeep out there and with in an hour they was working on my jeep and fixing it fast and the best they could!!! I was impressed with how fast and how great they did the job I will be coming here much much more!!! They got me back on the road safe and sound thanks to them!!!excelent service!!!! They got me new rotters and break pads and rebuild my caliber

Be careful! I've been to this place before and they did a good job for a fair price. But something changed. I took my car in to get a new door handle because my old one, which was chrome, fell off. They told me they couldn't find the same kind and said I had to buy a black one for $477. That's a lot of money for a handle that doesn't match my car, so I said no thanks. When I went to pick up my car, they made me pay $168 for looking at my door handle. That's ridiculous – I am avoiding this place like the plague in the future. You should do the same.

I was looking for an auto shop to change my oil and do some general maintenance on my car since I was going on a road trip from TX to FL. I sent a message on Sunday to Downtown Garage and a couple other places. They were all closed, but Downtown Garage was the only to respond on Monday morning. I am glad I chose them. They completed the job in a timely manner and did exactly what I asked. The pricing was excellent and they didn't try to sell me on anything. They actually said my Ford was in great condition! I'd highly recommend Downtown Garage!!

Please understand that this place is trustworthy. Eric is an awesome manager who cares about the customer and goes above and beyond what is required. I had trouble with my hybrid, and he said the diagnostic shouldn't take more than two hours. When it took over 3, he only charged me for two because of his word. That is the kind of service you're going to get here. Honest. They told me what I should be watching out for but did not try to upsell me on other services. Absolutely come here if you need repairs! I cannot thank you enough.

Had a vehicle issue pop up on my drive into the area for work. Quick Google search popped up this shop and after seeing all the great reviews took a chance. After having issues with shops in the past taking way longer and costing a lot more than estimated, this was a very nice change. Was able to diagnose the problem, repair and have my car back to me in the same day. Little pricey, but all quality work is and picking the cheapest repairs often leads to more issues. I'll be happy to take any of my vehicles back here in the future.

This garage is incredible. I used to hate getting my car serviced at the dealership because it was always such a challenge to even get an appointment. Getting anything done on my car here is effortless. Eric and the guys have always been really fair, honest, and understanding with my needs. On top of that, everyone is so nice! At Downtown Garage you can tell that they sincerely want to help you, and they they’re going the extra mile to make sure you feel safe and confident in your vehicle. Could not recommend them more.

Needed my alternator replaced on my car, and based on the vehicle I drive it’s a pretty labor intensive repair. When I brought my vehicle by, the shop told me how much the new alternator costs, and broke down all the steps it would take to replace it so they could give me a reasonable quote. I highly appreciated the transparency, as well as the urgency to get my car fixed up. Repair went well and I couldn’t be more thankful for such an honest repair shop. Use these guys if you’re in the area, they do great work!

These guys are amazing! I had an issue with my breaks and they diagnosed the problem very quickly! The breaks were making a strange noise intermittently so after a quick drive to hear them we came back and they found the issue right away. I was in a rush as I was supposed to leave town that day and made me a priority. I can not thank them enough for the amazing service and care. I’m not a Fort Worth native and I didn’t really have a car place but I know now I will not be taking my service anywhere else.

There’s new staff there. The old staff is still with the company, but in other positions. The new people have no integrity. They inflate prices and tell you it’s something that cost $1000.00 and up when it’s really something else. I went to two other mechanics after there estimate and both were right. I wish the gentleman with no hair on top and glasses was still there. At least he was honest. Go elsewhere if you want honesty and integrity. Don’t waste money on something that’s not the issue.

My car wasn't turning on and they told me it was due to the alternator and battery. They were trying to charge me 1k for the replacement. I took it to lexutech and it turns out the battery cords just weren't tight enough they fixed it in five minutes and charged me nothing. Downtown garage charged me 42 dollars and an inconvenience to lie to me :/. I am really upset and I hope they don't try to take advantage of other people that aren't knowledgeable about cars.

These guys not only fixed my tire but their genuine care to fix the situation was so genuine and a hard thing to come by nowadays. They quickly took my car in and took care of it. Highly recommend them to anyone and everyone. Thank you for such good customer service and getting the job done as fast as possible knowing that I had to leave work to get this fixed. A huge thank you to Eric for educating me and keeping me calm through the process. Real nice guys here

Downtown Garage used to be my favorite place to bring my car in for service. Unfortunately, it has changed a lot since then. All of the techs I used to bring my car to see are gone now and have been replaced by people who seem less trustworthy. They started charging just to diagnose problems (not even to fix them) and started quoting prices for repairs that are higher than even the sky high prices that dealerships charge. I recommend you steer clear of here.

Got my bmw diagnosed for a coolant leak only have 65k miles on it. They told me I need to replace a bunch of parts and bill came to be $3500. They will no properly diagnose your car or tell u the correct parts u need. They will put u at a sky rocket price and get u parts u don’t need read the reviews people. Good thing is they didn’t charge me to check it out. But they could have said the truth and been loyal to change o rings and hoses. Don’t recommend!!!

We brought my 2008 car in because my windows were acting up and my engine light was on. As usual, Eric was extremely helpful and patient with me. he took the time to explain the problems my car was having. The staff here is always honest and genuinely care about their customers. They did their very best to be as quick as possible and updated me throughout the day. Overall, impecable experience. We love having a shop we can trust so close to our house.

Wow I am so happy and thankful that I found this garage! The service was phenomenal and they helped me quickly and smoothly. Mr. Kemp came out to my location and helped me with a battery exchange after completely a check as I thought it was the starter. They gave me a fair price and quote. They were very transparent in their pricing and ETAs. I will be back if I have anymore car problems and I will recommend them to others.

I came with my car at 11am for an inspection. I was told it was gonna be ready in an hour. I waited 2 hours and they hadn’t even started so I left. 5 hours later, I’m still waiting for them to finish. If you don’t wanna wait half a day for a simple thing, don’t go there. Pretty sure the good reviews are fake Update: after 6 hours of waiting, I went back to pick my car up because they hadn’t even started. Ridiculous

Absolutely great place! I took my Chevy HHR in for repairs, and they were so kind! They explained what was absolutely needed, and helped me the best they could along the way. I appreciate Eric and Chris so much for walking me through everything, and making this trip as easy as they possibly could for me! Thank you guys! I will absolutely bring my vehicles here in the future!

You know what they say. quality over quantity. small shops provide the detail oriented services that big shops tend to overlook. if you're in the area this shop is very convenient. as you could stroll into target while waiting on your vehicle to get serviced. Support small business as we all know big corporations are taking over. Earnest is a straight forward guy!

Professional place with the customer in mind. They gave me accurate information about my vehicle and ensured that it met regulatory requirements. Plus they have a nice and comfortable waiting area unlike other places, I don’t want to be hearing everything that’s being done to my car like other places. They understand the business of having a satisfied customer.

Came to Downtown Garage after the dealership said I needed new front brakes with only 27k miles on my car. Tim was very friendly, gave my car a look & turns out everything looks good. I’ll definitely be coming here when I do need new brakes or for any other car issues because of their honesty & customer service. Thank you!

Earnest was great to work with. Very Honest, Trustworthy, & Straight-Forward with Fair Prices Service had some minor problems, but Earnest made sure that they were taken care of. I brought my Camaro SS in for A/C repair and ended up needing to pull the dash replace most of the A/C system and service was done quickly.

Went there for some unexpected car repair and new tires. They were kind, knowledgeable, and offered very competitive pricing. Chris, the mechanic, is a true expert with over 30 years of experience and worked to get the job done quickly while making sure everything was safe and top-quality. Highly recommend.

In for state vehicle inspection and wiper replacement. Dropped the car off, walked down to Target for some quick grocery shopping, car was waiting for me when I got back. Friendly, quick. Call ahead and they’ll tell you the best time to come in for your particular auto maintenance needs.

Came in with no appointment, and everyone was so kind! Even though I can tell they were busy, they were still attentive. After going through 3 different mechanics about my leaking tires. They were the only ones who found a nail in my tire! The patched it right up within 15 mins!

My fiancé and I have gone here for all our car service needs for the past 2+ years and always have an awesome experience. The staff is friendly and knowledgeable. If I have questions they always take the time to explain - and never in a way that is condescending!

They did a great job for us. Eric really jumped in and helped us out in a bind when we had a tire blow out. Eric got everything started over the phone and had my new tire waiting when I limped in on a donut. Great friendly service and fast, quality work.

I could not speak higher about the quality of service received by both Eric and Chris. They both took the time to understand the issues I was having, ask question, provide recommendations and prevented me from having services recommended by

These guys are outstanding at what they do!!! The technician they have is top of the line and the customer service is impeccable. All the guys here care about you as an individual and do everything they can to help you. I had several issues

These folks have built my trust over the last few years because of their transparency. Once they said I had an oil leak, but to take it to the dealership as it was under warranty rather than pocket the money instead. I’ve never been pushed

These guys are absolutely wonderful! Very honest about what work needed to be done and took the time to show my husband what all needed to be fixed. We went to several different repair shops and was told about two things that needed to be

The mechanic offers quality work at a very affordable price. He's also not pushy and doesn't make you feel that you have to get a bunch of add-ons or extra repairs. I would recommend him to anyone who is looking for a mechanic in the area.

On a road trip from Amarillo to Baton Rouge we had a front end emergency on I35. Not knowing anything about this area we stopped by Downtown Tire & Auto. All the employees were caring and placed my situation as their personal priority to

We went to get our annual state inspections last week, and the crew was nothing less than professional, speedy, and they actually inspected our vehicles. The man at the counter said it would take an hour and we would wait, but if we were

Was running late. They got me right in. Replaced a valve cover gasket and timing belt. Couldn't repair the leaking tire that was damaged on the way to the shop but they put the spare on for me. Total cost for this job was less than the

This is my new mechanic shop!! I went in based on there Google reviews and I was so impressed with the service and quality of work at a very fair price! The Store Director, Chris Hodge, was so wonderful to deal with, (he could teach

Had a last minute problem with my brakes. Chris and the guys at Downtown were very helpful and made room for my vehicle on short notice. Service was speedy and affordable! Couldn't be happier with my experience at Downtown Garage!

I can honestly say I only take my car to Downtown Garage. The service is always fast and customer service is always top notch. Earnest is a pleasure and very knowledgeable and accommodating. You won't go wrong with Dowtown Garage!

Took my vehicle in due to having a flat tire. The tire was worn out, so ended up needing a new one. They got one ordered and installed same day!! Awesome people and environment! 10/10 recommend Downtown Garage for all your needs!

I called ahead to see if it would be a good time to come by to get my vehicle inspected. They were able to accommodate me, and they were able to finish the work within 30 minutes. They were friendly, efficient, and professional.

Highest marks for integrity, competence, and thoroughness. I brought my car in for a brake replacement, oil change, and check engine light. Ernest diagnosed the problem and fixed it. I'll never go anywhere else for car repair.

Very helpful, needed new tire sensors and an oil change for my car. Walked me through the process and the issue at hand. Offered a great price with the best service. Definitely going to be a regular!

Earnest, the store manager, was incredibly kind and honest. If I ever need a mechanic, I will definitely look to these guys first. Quick service. Fair prices. Transparent process. 5 stars.

I take the company van there for repairs, inspections and oil changes. They do great work and are very thorough. They have always got things done in a reasonable amount of time.

They did an excellent job with a same day tire replacement, with an honest, competitive price. Excellent service too.

very clean wait room. my vehicle got serviced at a speedy pace.