Great store, but some thing's they just don't have ,but otherwise it's a great store, shame the great staff have all left due to being robbed ,great job guys putting up the glass finally, hopefully it stops the stealing and staff abuse,I really miss Janet and then Kelly Naomi Aidan , thank goodness Rylie is still there ,new staff are ok but it's not the same as when they truly know there customers, besides that great store especially around Xmas for deals example 3 spirits for$120 it used to be $100 ?? What's with that one thing goes up people think it gives them the right to raise the already huge prices,sad Times we're in , getting hit at the petrol pump supermarket and even out relaxation ,it's stopped me even drinking on the weekend it's getting to pricie

Placed my first online order. Was given nothing but attitude to not being aware of the ins and outs of their system. When walking into first choice liquor after placing an online order the lady behind the desk Keli did not want to talk to us. She made myself and my partner feel like complete morons for not being well versed in this first time process for us. I can only say if this is how the whole franchise is trained in customer service I will not return. Fingers crossed I hope not.

Decent range of craft and independent beers, alot better than some other large liquor stores. Convenient location, although parking can be difficult at times when the shopping center is busy. 3 stars as I collected an online order from here, but discovered they had picked it incorrectly after getting to the car, so had to go back and get it fixed up. Although it was fixed up, it was an inconvenience I could have done without.

This liquor store offers a great selection of drinks, but comes at quite a price-tag when compared to places like Dan Murphy's which is easily the cheapest and best liquor store. But this Firstchoice holds its own against stores like BWS or Liquorland in price and does better with customer service and range of products. Definitely a quality seller

Been buying Berri lexis for years at this store. They ran out two weeks ago and I asked when the stock was coming in. The girl at the front counter said we don't have any and there isn't any on order. A week later I rang head office and they said there isn't any in stock and there isn't any on order. I bought from Dan Murphy's. I gave up.

Went to pick up online order and store guy couldn’t release it. He didn’t even bother to call online service department and sort it out for me. I have to do it by myself.When I call customer service even they couldn’t get help with this store. Never use this store for click & collect....you will waste your time and money....

Asked the male shop assistant to hold something for me over the phone and I went to pick it up a week later (i'd mentioned what day I would be in) and a female assistant knew exactly what I was talking about and even had it there by the till waiting for me. Amazingly efficient, unexpected and great service. Thank you Team!

First choice for liquor, last choice if you're wanting customer service. Usually purchase liquor here for our parties/barbecues however, after the extremely poor service we just received from the cashier: Kelly, we will not be back. By far the worst service I've experienced as a patron to date.

I was shocked today to be told I could not buy alcohol because my daughter was with me and she is under 25 with no ID on her, as The alcohol was mine, it shouldn’t not make a difference, I’m 50 and should be able to buy alcohol. As a result I will never go back nor recommend this store .

I walked into the store and went looking on the shelves for I r the wine I was after until... I saw the fridge and thought to myself I would prefer a cold bottle of wine and not long afterwards your staff offered their services to me. I found your staff to be most polite and helpful.

The Fountain Gate store opening hours are till 6pm Saturday on the website. Just went to pick up a click and collect order to be met with a closed store at 5.30pm. Rang the store to be told sorry website hours are wrong! Would be good if

Competitive prices what let it down was they should of had couple more staff on today the staff that was on where swamped I honestly felt for them, and could of had some guidance as was a first time shopper their I didn't know the layout

Always enjoy a visit to the bottle O , enjoy a beer or two and they had a good selection on hand and some helpful staff to answer my questions on the craft beer.

Not as good as they use to be. Now to beat a beer price they only do 5 cents off where others do a $1 or more. Won't be going back to First Choice anywhere.

Great selection of local and imported beers. Staff are friendly and helpful, and the store is pretty quiet considering it's in a major shopping centre

Very bad service. Keli (Staff Member) was very rude and asked to speak to manager but she refused to help. Avoid at all costs and shop elsewhere.

Great friendly staff... I'd liver there if I could.... Dunno if they deliver but pretty sure most of their customers will end up de livered....

Large selection of beer and wine, and decent sales. Great for finding gifts as well as something for yourself. Very nice staff as well.

Great staff who helped us out though they didn't have exactly what I was looking for they did help me out with some alternatives

Pretty good range, pricing was good, it was convenient for me at the time. Still can't go past Dan Murphies for range and value

Popular place with really good location at the front entrance. Big selection and staff that know stuff about alcohol stuff.

Nice and big store, fully stocked, easy to navigate and great specials. Parking can be tricky though, very busy spot.

Love it easy staff always go the extra mile for you it's about the only bottle shop with decent prices left

The pinnacle of customer service. Big shout out to this team in particular Naomi, absolutely made my day!

Generally good customer service. Though i would like tilo see staff interact more with customers.

Just wanted to give a shout out & a massive thank you to Rylea at the Fountain Gate store

Good selection of alcohol.. large amount of beer to choose from and all at a good price..

Dylan was great..a six pack of Singha, for $10..SPECTACULAR!!!!. …

Great selection, great service. Nice and close to the doors. Has its own entrance.

It was pretty good. Had what I needed, which was wine good enough to cook with.

Great... a little expensive but if you need it and you're there... you get it!

Huge store! I could spend all day going through the aisles. Staff were nice.

Fully stock and clean store - unfortunately it closes at 5pm on weekends!!!!

Short stop parking outside enttance. They also price match, so good value.

You get 10% off your rewards card makes it cheaper than Dan Murphy's yeah

Great variety and great specials. Very knowledgeable and friendly staff.

Very good service, prices seem very good . Can't really fault the place

Didn't have what I wanted, but found similar with cashiers help.

Great service ,good choice of wines and beer ,great prices

Decent range, reasonable prices, never seen it too busy.

Very helpful staff good range alcohol would recommend

Love coming here they always have nice crispr beer

Great service great selection of wines/beers!!

Cheap n Best.. Found cheaper than Dan Murphy.

happy staff ... in fact best staff ever...

Prices are a bit high but good choices

Big store, good stock, helpful staff.

Great prices and knowledgeable staff

Great service great selection …

Very friendly and helpful staff :)

Sooo much variety and good prices

Helpful staff and moderate prices

Friendly staff and a good range.

Reasonable prices, helpful staff

Best liquor store in Bairnsdale.

Good prices and friendly service

Great staff, service and range.

Good range but a little pricey

Great service friendly staff

Good service well stocked