I was very upset by my experience here. I set up a wedding consultation which went well, but everything seemed to fall apart from there. I had a 5000$ budget which, while not a royal wedding, is still nothing to sneeze at. My quote took longer than I was told it would, but I was willing to let that go entire because things happen - life, funerals, etc. After receiving the quote roughly a week later instead of within the next two days as I was originally promised, I requested some photos of what Elizabeth had in mind in terms of overall size and shape (I live in Vancouver but got married in Ottawa, so I couldn't exactly pop in on a whim and everything following the in-person consultation needed to be done electronically). I was told that I would receive some photos within the day. That didn't happen. Again, I was still willing to chalk it up to simple error, miscommunication, or life getting in the way - no biggie. So a couple of days later, I emailed a gentle reminder about the photos, and then never got a response. Ever. Even my wedding planner who frequently recommends this shop was astounded. I had been so looking forward to working with Elizabeth because she seemed to understand exactly what I was looking for from the get-go, but this was all just too much. And I'm not about to hound people or run after them to beg them to take my money. And to have received no reply, particularly after a free consultation that theoretically costs them money (time is money after all), I find it particularly surprising. If someone doesn't wish to work with me, that's fine. But to ghost a potential client who has been nothing but polite and respectful, is far less than I would expect of people with so much experience under their belt.

It's a really nice and beautiful store with lots of plants and flowers. My review pertains to the staff and not the products. I was ignored for the 20 minutes I was looking around while everyone else was getting asked if they needed help. I ended up going and asking one of the 3 woman working for help. She made me feel like a burden and wasn't very helpful. Instead she asked one of the other woman to help me who actually replied "no" and walked away. I was shocked and left shortly later. I still bought 2 plants because I went for plants and I refuse to let grumpy sales associates ruin it for me. It would have been nice to have had help and been treated with respect as a customer. One day I'll give it another chance maybe. But for now I'm a bit ticked off about it. Updated to one star because the plant I bought was infected with mealy bugs that despite my best efforts would not disappear. It ended up dying and my 50$ went down with it. I have bought plants from many stores and never had one come infected before- I'm very disappointed.

I have ordered many, many times from this place and I am usually thrilled. However, I am very disappointed in the customer service from my last order. I received a watermelon peperomia that was nothing like what this plant should be when it is healthy - misshapen leaves with a lot of cracks and broken edges. These are signs of underwatering. At $18 for a 4" plant, I was very unhappy. I emailed the shop to see if there was some way to make it right but received no response for a month. I tried to followup a week or so ago, and still no response. Unfortunately, it has turned me off from any future online orders. Its really too bad. This used to be my favorite place to feed my houseplant addiction.

The employees were helpful with translating my vision for my wedding, however as soon as I paid the deposit, the service went downhill and was practically nonexistent. Getting in contact with them was painful. I emailed a questions to my contact at Tivoli 3 times over 2 weeks without an answer, and I finally had to call them myself to get my questions answered. Their method of charging and keeping track of payments is very confusing and often resulted in me being charged wrong prices. Finally, on the day of my wedding, the groom's boutonniere lasted for about 2 hours before it died and wilted. I was very disappointed in the quality of the flowers and service. Would not recommend them.

This was my second time ordering flowers from Tivoli. The flowers were very impressive. It included many very unusual flowers and did not need to rely upon cheap fillers. I have to dock them one star for delivery. Their delivery person left the flowers with a neighbour who, for some reason, did not tell us of the delivery until the next day. I was panicking and sent several emails to Tivoli that went unanswered. An email informing us where the order was delivered would have saved me a lot of grief. Also, ignoring my emails trying to find out what was going on was not appreciated. Next time, I will put a note on my order to.not deliver my order to the neighbour without informing me...

Really unhappy with trying to work with them. I've reached out about my wedding next year. I heard back quickly to book a zoom appointment to go over some details. I sent back within 24 hours of what times I was available that day that they said they were available and I heard nothing back. I then had to email and ask again. And with no response to that I had to call. I spoke with someone on the phone who said I would hear back from Elizabeth within a day and that was 5 days ago. Super frustrated as I had heard they would be able to make my style come to life. But that's not possible if I can't even get a meeting with them.

Flowers Talk Tivoli did mine and my husband's florals for our wedding and they were AMAZING. Tammy was a joy to work with, and she really understood what we wanted. My bouquet and the centerpieces were gorgeous, and exactly what I had envisioned. I was blown away - I had never seen a flower arrangement quite as beautiful as our wedding flowers (although I may be biased). We got flowers for our church as well, and they were the perfect addition to our ceremony. The Flowers Talk Tivoli team (especially Tammy) are one talented bunch. we highly recommend them.

Very disappointed with hand-tied bouquet. The number/type of flowers was what I was expecting for the price, but the flowers were not in good condition (over half had browning/falling off petals) and the bouquet looked like it was thrown together. The raffia tie was juuuuust long enough the tie the stems together in a knot. I get that it was Mother's day and a busy time but expected better quality and presentation. Trying to support the local business in the neighborhood, but won't go back here - I prefer the boutique shop in the Glebe.

Took the Mother’s Day class. Was very disappointed with what we got for the price. We were told it would be a class i]with an instructor were we would learn the language of flowers. Myself and my daughter were both excited. No class it was a 30 min video where all we were taught was how to arrange the flowers. Also the quality of flowers advertised vs what we got was very very different. I understand Covid and issues with flights. But we payed over 100$ for the CLASS, that was a YouTube video and flowered that maybe were worth 40$.

How do I list the ways that the team at Flowers Talk Tivoli constantly amaze me? 1. They are the friendliest and most talented group of florists in Ottawa. 2. They are consistently coming up with STUNNING arrangements at any price point. Which is impressive given the absurd requests I ask of them. 3. The selection of plants and flowers offered can't be beaten. Really the list could go on. However, the only way to truly appreciate how wonderful they are is to go in and treat yourself to one of their wonderful creations!

Flowers Talk Tivoli provided the flowers for my September wedding (bridal bouquet, bridal party bouquets, boutonnieres, and table greenery) and I could not have been more pleased with the result!! Elizabeth was a dream to work with from day one - informative, helpful, and always quick to answer follow-up emails. She was even great about accommodating a last minute change. The flowers themselves were healthy and gorgeous. I would recommend Flowers Talk Tivoli in a heartbeat!

Have tried stopping by this place 3 times on separate occasions. And all these times I have been ignored by the shop clerk - an older white woman. I have never been approached and asked if I was doing ok or if I’m looking for something in specific. However on these separate occasions, this same clerk has interacted with all the white customers. Just a heads up to any visible minorities as being ignored in a store clearly because of your skin colour never feels good.

My husband and I have been going to this location for years but recently I ordered a bouquet $120 it was nothing like the picture from the online catalogue and it looked like a $40 bouquet in my opinion. I wrote an email to the manager about my dissatisfaction but no one has responded to me and it's been almost a month now. I'm very disappointed in their customer service especially to customers who have been loyal to them for years and will not be going back.

I live in the GTA and wanted to have flowers delivered locally for my sister's birthday who lives in Ottawa. I, and she, could not be happier! I placed the order around 10PM online and they were delivered the next day around 11am - amazing turnaround time! I had requested a bouquet of shades of pink and small pops of yellow and it did not disappoint, the bouquet turned out gorgeous. I would absolutely recommend this flower shop! Thank you so much.

I phoned last week and ordered 7 yellow roses in a birthday bouquet for my wife; one flower for every 10 years. When I arrived at the store they brought me the most incredible bouquet of 8 roses (I won't complain). They are called Country Sun and I was told everyone loves these. It is true. They are magnificent. And 5 days later they are still magnificent. Thank you for making this choice for me.

My favourite florist in the city, no contest. We used Flowers Talk for our wedding in 2016 and were so impressed - Elizabeth listened carefully and executed my vision absolutely perfectly, I got so many compliments ok my bouquet! Since then, I've ordered countless arrangements for delivery and they always get rave reviews. Plus her COVID courses from home are great fun and excellent value!

I have been fortunate to receive a couple of beautiful arrangements from Flowers Talk Tivoli in the last couple of weeks. One was a lovely arrangement of plants from our daughters in Toronto for Easter - the other was a gorgeous bouquet of spring flowers that my husband ordered for my birthday yesterday. I was delighted with both. Flowers Talk Tivoli has been a family favourite for years.

We had a great experience at Flowers Talk Tivoli for our bouquets and boutonnieres for our wedding and we would recommend this florist to all our friends and family for future events. Hajar is a really talented florist and she his such a pleasure to work with! Our bouquets looked even better then the images we had provided. They stayed beautiful all day and even for a few days afterward.

This is an excellent place to find flowers for a special occasion. I use it mainly to buy potted plants as a gift for people who are grieving. They have wonderful suggestions and are knowledgeable, including what is safe for pets. I find their taste in pots and decorative items particularly impressive. They have really good taste in decor and accoutrements to accompany your plants.

I highly recommend this wonderful florist! I had recently ordered some cute little pots, soil, etc. for home delivery. Directions were followed perfectly and it was apparent how much care and attention was put into packaging. I love the selection of plants available and the eccentric pieces you can't find elsewhere. I will definitely be back for more and want to say thank you :)

The owner and staff have created a wonderful store full of whimsical flowers, beautiful arrangements and talented advice that will ensure your plants are loved, and taken care of. All my plants from here and thriving and I’m glad I’ve purchased them. There is definitely less expensive locations you can buy from - but this place takes the cake. Thanks for all your help!

I sent an email inquiring about delivery of a plant to the GTA. Nobody responded after a week of waiting for a reply, so I sent another email requesting an answer to my question. A month later and still no response. I understand if they are not willing or able to provide delivery to a certain area, but the company can at least have the decency to answer an email.

We hired the crew at Flowers Talk Tivoli to create our bouquets, boutonnieres and table flowers for our wedding. The end result was incredible and really worked with the theme and colours of the day. There was a few small problems with organization of our file along the way, but nothing major and no problems arose. Incredible work, I'd highly recommend!

I have hired Flowers Talk Tivoli for numerous events, including my wedding, my best friend’s shower, my grandfather’s funeral, and I’m also a monthly subscriber. The arrangements they’ve put together have never been short of perfection. Walking into their shop on Richmond is also like entering a slice of paradise and everyone is so helpful.

I'am giving it a 1 star because I wasted 30 dollars on flowers that only lasted me ONE day. I have received flowers on the exact same day from a friend who I later found out that she has bought it from superstore and they have lasted me for a week now. Want a bang for you buck , go to superstore. Don't waste your money here.

Beautifully-arranged flowers, but if you want an arrangement that lasts longer than two days, spend your money elsewhere. For two years in a row, my sister has bought arrangements of roses, hydrangeas and greenery for me on my birthday, and both times the flowers were dead within two days. So disappointing in so many ways.

This store has somehow become even more beautiful with the renovation they've done. There's a bigger counter with more separation for the staff but the showroom portion feels bigger despite the switch around. They had a ton of pots in stock and lots of plants to choose from. Staff are always friendly and super helpful.

Visited with a glass bowl in hand, inquiring about terrarium supplies. Staff invited me to shop around and assemble what I needed on the work bench, then offered to build a terrarium for me on the spot! Came to just $20 + taxes, and I now have a lovely miniature garden on my coffee table. Very happy with my experience.

In the words of Tina Turner, “Simply the Best!!” If you are looking for an amazing experience when trying to select the best flower arrangement for that significant other, then you will want to visit Tivoli. Staff are friendly, caring, and professional and will take you on a garden journey to find the perfect bouquet.

Beautifully quaint store offering a broad selection of plants and planters, which you wouldn’t necessarily find elsewhere. Very nice online shopping as well! Once I bought a plant that died and the owner rapidly provided a replacement. Great customer service and evident passion for their business. Highly recommend!

Really nice staff amazing flowers the setup looks incredible it looks like you're literally walking into the Garden of Eden or maybe it's a secret garden, gosh I love that movie lol. there are plant section and succulents are really nice cute they have a lot of different sizes and types and the prices are fair.

Lovely fresh and unique flowers for my daughter's graduation. It was purchased on-site in the store, the staff were enthusiastic and professional, the flowers were very beautifully matched, and they were completed quickly. It was a perfect experience. I would definitely put this florist on my favorite list.

Flowers Talk created all of the florals for our wedding including chuppah, bouquets, boutonnières and table settings. Everything looked even more beautiful than we had imagined. The team arrived early for setup with no issues. We are so so happy with the end result and can’t recommend their services enough.

Pros : quick and seamless online delivery Cons: bouquet I paid for was not fresh, some of the flowers were wilted on delivery, my card was not attached and it was an underwhelming bouquet for the Elizabeth’s pick - premium. Would not recommend unless you are picking your flowers in person.

The most stunning plants! They’re even more beautiful in person! They also have wonderful customer service, and very personable! Even with COVID and curbside pickup, they make sure the plants are wrapped with care (and beautifully on top of that!) Can’t wait to order more from here …

Amazing flowers and plants, great customer service - they clearly all care about their products and shoppers, and fantastic options! Proud to support such an amazing small business. Every time I have flowers delivered the recipients gush over them! ❤️

Elizabeth made me an absolutely exquisite bouquet for my wedding, with only a few week's notice. I wanted a lot of magenta and blush and she delivered! The bouquet was substantially sized but still very comfortable to hold. All my friends went crazy over the lilacs!

My favourite Ottawa florist ... spectacular designs, only the freshest, best quality florals and wonderful, friendly, knowledgeable people. You'll never be disappointed when you receive a Flowers Talk Tivoli masterpiece of glorious beauty!!! Love, love, LOVE ...

Was looking for nice indoor plants for my friends whi organized my baby shower. They lady wouldn't let me in the store a wasnt helpful at the door at all, kinda rude/shirt with me. Not the experience or customer service I was looking for. Two thumbs down

My super classy, woman business coach sent this gorgeous arrangement my way just to say thanks! Thank you Flower's Talk for putting such great care into delivering these joyful flowers right to my doorstep! They lit up my dining table for 2 weeks!

I purchased a houseplant that went into decline very rapidly. I appreciate the customer service, the care and personal touch that went into resolving my concern. Thank you very much - I now have a healthy beautiful plant and will be back for more!

Never again! I have been a customer for 25 years. Bought Mother’s Day arrangement for $150! Most flowers dead today. Floral selection was pathetic. Her friend sent identical bouquet - better quality, lower price - from Langdon’s. Flourishing.

Our wedding flowers were EXACTLY what I had envisioned. Elizabeth was excellent to work with and accomodated last minute changes/ requests with grace and support. I had a vision of sunflowers and burgundy with a vintage feeling, a delicate

I have ordered from Flower Talk Tivoli three times for three types of occasions. As I don't live in Ottawa all my ordering was over the phone. The staff are very friendly and knowledgeable. Each arrangement was beautiful and unique.

Beautiful, I love the wreath. At first I was worried because I wasn’t contacted to pick out the bow colour (purchased online) but I should have trusted they would choose something beautiful! Prompt delivery. Very happy, thank you.

Received a beautifil bouquet of fresh cut flowers today from a special friend. They were all white (roses, hydrangeas, orchids, lillies & wild flowers). Even the wrap was amazing, bound with Hemp string. Made my day ~ so lovely.

We came looking for unusual plants and were told that most are in plastic pots set inside ceramic pots and we had to buy both as is even if the outer pot doesn't match our home and another one does. Unnecessarily restrictive.

We had a great experience with Tivoli for our wedding flowers. We gave them our basic vision and they brought it to life 1000x better. I almost cried when our bouquets were delivered..they were beautiful. Thank you Tivoli!

When I needed something special for a colleague who has gone above and beyond, I turned to Flowers Talk Tivoli to send a bouquet. I was not disappointed. The service was personal and exceptional, the flowers a work of art.

They had a good selection of plants, but it was a struggle for me to get anyone to help me when I was there. The staff were all busy discussing other things and I felt like I was disturbing them when I needed some help.

Beautiful bouquet of roses came today from Flowers Talk Tivoli. I ordered a special bouquet of roses for a burial service tomorrow. The bouquet is spectacular and came just as I requested. Thanks, Flowers Talk Tivoli!

My first order for dozen of roses was excellent; the flowers were nice and fresh. When I ordered a dozen roses the second time for my mom's birthday, the roses were not the first freshness, and I was upset about it.

I highly recommend Flowers Talk Tivoli. For Mother’s Day, I ordered a calla Lily in a white pot for my mom and it’s absolutely stunning! The delivery was professional and on time. I will order again in the future.

Beautiful, healthy plants and very knowledgeable service. Nice selection of planters and Christmas decor items. I really miss visiting the shop in person, but Flowers Talk has done a great job on the online site!

Ordered the DIY succulent terrarium as a Mother’s Day present. It arrived on the scheduled date in perfect condition except for one of the succulents. Overall I’m very happy with the store and highly recommend .

Great selection of flowers. The owner or the store manager has some character :) I asked for the price of a flower pot and she said 17.50. Turned out to be 25$ but she stuck to the originally mentioned price.

I want to buy everything in this store! Great supplies for terrariums. One of the only places I know where you can get air plants. Very friendly and knowledgable staff and a great atmosphere to browse in.

Beautiful store. Excellent service. Great selection. Don't be afraid to ask for help. If you don't see what you want the staff can work with you to create something custom within an affordable budget

I have purchased Flowers from Flowers Talk quite a number of times yet every time they arrived I am WOWed. They are always exceptional and unique in their arrangement. I highly recommend

My mother loved her birthday flowers. They were perfect and ordering was so easy. I am super impressed and will definitely keep this shop in mind for the future. Thank you!!

I got my prom flowers here years ago and they lasted about a week in water. Recently bought a bouquet for a friend who informed me it was still going strong (2 weeks later)!

One of the best flower/plant shops in Ottawa! Full of so many beautiful healthy plants, and many cute pots, planters, and plant-care essentials. Love shopping here!

Staff was friendly and knowledgable, they wrapped everything beautifully without even being asked to do so! I will gladly return for my next floral arrangements.

Very beautiful shop located in westboro. Staff are extremely friendly and helpful. Completed a terrarium workshop and would definitely go back again!

Probably the most stylish flowers I’ve seen so far. they make the best compositions ever, a lot of unique flowers too! Very knowledgeable staff.

I am far from knowledgeable about flowers but the service here was exceptional and my wife loved her bouquet. They are also fairly dog friendly.

Beautiful modern plant store. We purchased the snake plant in the photo and it was very reasonably priced. Would return for more house plants.

We got our wedding flowers here and the service was awesome, staff is great and our flowers were gorgeous! Thank you Flowers talk :)

Great service with social distancing. They were super helpful via phone and the plants came well wrapped to face the cold elements.

I got the spring planter for my mother. It was very artistically done and the plants are in excellent shape and blooming well

the only place I'll go for my plant babies! The staff are so helpful and knowledgeable, and I look forward to every visit. :)

The staff here are very knowledgeable. I have purchased multiple succulents that are still alive despite my terrible skills!

Had a great experience with the team at Tavoli’s. They helped us under a very short notice, and we can’t thank them enough!

One of the most beautiful, simplistic arrangements I have received in a long time. They are very suiting for the occasion.

Lots of flowers in stock especially roses. Their roses are kinda expensive but very beautiful, lots of colors to choose.

Amazing service and the quality of the flowers is something to brag about. Thanks to the staff for always assisting me!

Great bouquets and nice staff, but a little on the expensive side. However, their flowers usually last a long time!

Beautiful store with a large variety of plants and planters. Flowers are fresh, and bequests can be ordered there.

A bad experience: unreluable delivery, expensive flowers and delivery and most of all, unsatisfactiry service!

Great shop. I like it for house plants. People not very friendly or helpful. Not accessible with a stroller.

always great service...any complaints must be based on irrational people. concentrate on the positives

Flower quality is terrific, arrangements are amazing and customer service has always been too notch!

Lovely help and wrspping from Chelsea today. My friends are going to love their house warming gift!

I love the Syrian Damascus Jasmin that I was able to find it there ..the ladies are so sweet too

Great selection & quality for house plants, & they do deliveries to home or work, very quickly!

They didn't answer the phone and their website didn't work. Too bad, had to look elsewhere.

Great selection and more importantly, super friendly staff, knowledgeable and polite.

Love the flowers and service. Keep coming back for more flowers. They are so pretty!

I am so happy with my arrangement! I will definitely be ordering from here again!

A beautiful little gem in Westboro. Friendly service and exceptional flowers!

BEAUTIFUL shop, GORGEOUS plants and products. The staff are super helpful.

As always the staff was very helpful and the shop is ready for the season.

lots of fresh flower choices. curb side pickup or delivery only right now

The flowers were better than I expected, very kind and courteous people!

Great place for flowers and plants! The go-to floral shop in Ottawa.

Beautiful selection of flowers and decor. They offer workshops too!

We LOVE Flowers Talk Tivoli. Fabulous and fresh - the best designs!

Beautiful arrangements. Quick turnaround even in high peak season.

Helpful staff, beautiful flowers and plants. What's not to love!

Did a very nice last minute arrangement for us. Thank you!