I had an experience where my car was damaged while parked, the other driver was also with GIO, he then put in a claim and the service from GIO was outstanding! They organised a rental car at their expense and my car was repaired within the time frame as promised with a flawless repair.

Cancelled my car insurance after very poor customer service from call centre staff on multiple occasions. They sent me a cancellation letter to confirm which made it appear they cancelled my policy by their choice not mine...... still waiting for the refund of the remainder.

Have owners corp insurance for several properties and no problems at all - phone response is fast and comprehensive with checking done by supervisor - all without delay or long waits. Policy cost is competitive too. I would and do recommend them.

WORST CUSTOMER SERVICE!!! After a 10 month battle with GIO I have been compensated only 16% of my total loss on my claim. Been a good paying customer for 5 years never made a claim until March 2023 for significant loss of rent and malicious

GIO use A1 Building Group (water damage) for their claims and this is on the back of a shameful experience from A1 Building Group. The only positive from GIO was the team leader Steve who was actually able to push these idiots along and get

The worst insurance company, by all means stay away from GIO, been with them for 8 years, have 4 policy, never did a claim, when the tenant default on rent and damages done, they refused to pay, after making lot of phone calls they agreed

I had a very bad experience with GIO insurance which is one of The most discredited insurance company I saw in my life.I finished my policy term for one year they still take money from my account at different amounts.when I talk with them

What a nightmare. Pay premiums year in year out which increase while value of items decrease. Finally decide to cancel and go with much more competitively priced agreed value insurer being assured my next payment due wouldn't go out. WELL

Is the worst service ever, I've been trying to call them for more than 3 hours and never answer the phone, they are discounting me more than usual from my account, I need an explanation because is an abuse, but never answer and in their

I pay $1200 a year for insurance with GIO, I am 48 & have four policy’s with them. My car was hit while parked. I made a claim & it has been a total nightmare. My car has been sitting at my chosen repairers for almost 3 wks. First I was

We have car, home and contents and landlord insurance with GIO. I am very happy with their service, prompt and professional. I had four accidents during the last three years, all of them not my fault. Two of the offenders didn’t have

Do not EVER use this company. Change your insurance company now. I DON'T use this company and yet today my husband and I witnessed an elderly lady in an accident. She was terribly shaken and I called GIO for her. First you cannot get

GIO is the biggest scam in insurance industry been GIO customer from 8 years for my home and Car paid 20K in Premium.. Had an accident with another car. Instead of looking after us in our hard times They paid our money to private

My caravan insurance premium has risen 42% from $661 to $940 in two years. In the same time the insured value has fallen 8% from $48,000 to $44300. I have had no accidents and made no claims. My risk has not changed.

Why has this once great local company turned to a rubbish money grab for overseas call centres. No help, no service, no friendly Aussies anymore. I hate this company and I still cant get my car fixed from a claim.

I personally have had an amazing experience with GIO. My car is full comprehensive and when i needed to make a claim it was straight to the point and no further questions asked. My car is just about ready to be

Make it absolutely impossible to get anyone on the phone. Expect hour+ wait time to connect with someone, and if you get cut off for any reason no one will bother to call you back...horrendous service delivery!

Not Happy with their service even though my policy was canceled they took money out of my account. I had to call a few times to get the refund back still I haven't received my money back. Shame on GIO.

Just saw the A Current Affair program on a sick lady who’s claim was refused - despite having photographs of the wrong roof - ABSOLUTELY DISGUSTING!! GIO - you should be ashamed! …

I have had no problems from GIO. My vehicle was a total loss, within 3 months of owning it... they replaced it exactly how I had Toyota and TJM modify the vehicle, new. Very happy

Our claim has been under review for about 3 months. They haven’t provided us with any answers to why this is happening other than saying it’s under investigation.

Completely Rip-Off. I was paying $78 for an insurance , it was auto renewed to $100.59 then $138.10 and jump to $196. They said due to inflation !!! Common ???

Absolute scam artists, had a 30k claim and received $1,500 as a payment due to the damage not being malicious. Never go with this company or you'll regret it.

Over 1 hour phone wait time with the same music going around and around. Then another transfer with a 15 minute wait, and problem still not solved after that.

GIO are so reliable and fast. I appreciate all the work they're doing. Hold times a bit long but end results always end up great.

The woman on the phone was very helpful and sorted out my insurance without any fuss.

Hi GIO, is 10 weeks a fair time to wait and you haven't even assessed my claim yet?

The best food in the area and the best prices

Was good until prices go up every 6 months.

My policy went up $50 per month