Came in to get some sealant for my cyclocross bike. They put more than twice the amount needed for my cyclocross tires, and I got charged for two 140ml pouches of sealant, as well as two tubeless tire installs. After I questioned it, they decided to remove the sealant and give me my bike back, uninflated, with (recently newly installed) rimtape damaged. Unable to inflate it and telling me I need to buy new rimtape. I don’t want to be a Karen, but after a few rebuttals on their claims of what was wrong and how the rimtape was somehow always damaged, they stayed and got my tires to inflate. It’s ok to acknowledge a misstep and make something right. It’s super uncool to assume your customers are unaware and shut their questions down for questioning shady practices. My apologies to the customers after me that had to wait longer for their bikes because I couldn’t get sealant in without a hassle. I recommend this shop if you want to waste more 2 hours on a nice day and leave with less bike than when you walk in.

Due to the good reviews, I came here to do maintenance on my bike. After two weeks, I go pick up my bike and notice that there has been no work done. I spoke to an employee and he was not helpful. He informed me that there were multiple things they did to my bike but I showed him that there was clearly no work done to it. They offered to fix it again. however I already had my bike here for two weeks and if I left it there again it would stay there for a longer period of time that it was already there so I decided to go somwhere else. I normally don’t leave reviews but I felt that I needed to because this place was terrible. Not only was there no work done on my bike, but the staff was not helpful or friendly at all and did the minimal to help me. If you are looking to fix your bike, I recommend looking elsewhere.

I went there yesterday. 2 guys were working there at the time, one on the phone and one at the cashier inside the store.The sign says 1 customer only. I waited more than 5 mins outside the store even though there is no customer inside. When they finally called me in i told them that i needed some accessories and apparels. After showing me several parts/accessories and apparels, one guy told me that “we have apparels here but this is not affordable FOR YOU” Never been so profiled here in New York than this place in here. They need to improve their customer service and need some sensitivity training and not judge or belittle their customers. You can do better here guys. All cyclists i personally know are very nice people. So be nice. 1 Star!!!!!!!!!!!!

Absolutely the best bike shop around. I been going here since 2009, before they renovated. First off their customer service is BEYOND helpful, I have purchased 3 bikes from them within 2 years, 1 mountain, a hybrid, and a road bike. They offer 1 year maintenance services; whitch is very helpful and helps save me a lot of money due to riding my bike everyday. I just came back from there and they gave me a free bottle holder for being a loyal customer. If you ride your bike everyday, and are serious about riding your bike; then the only place you should be shopping at is GRAND BICYCLES CENTER!

Need to upgrade crank arm set to 172.5 mm for better climbing & elevation rides. Also bike has noise & loose gears due to head on collision by Escalade truck. I normally go to Brooklyn, I have also tried all the high end bike shops in NYC including R & A. GBC provides great service at the best price point. They also offer Sunday group rides from the Triangle in Little Neck, Queens. Average 18-20 mph for 55 mile routes out to Huntington & Oyster bay. I highly recommend this bike shop. Jeff Van operates it and Authur provides GREAT service

Convenient hours, but I had to go back 3x for the same thing, and got charged all 3x for the same thing, a flat tire with no puncture in the tire, so they replaced the tube and rim tape 3x but never really found out what was wrong. Was really disappointed spent $110 on the bike in a week and still the same problems. Finally they put a more expensive tape which if they would have offered that in the 1st place I would've elected to do that instead of charging me to get up to that level and spend money. Don't think I will be going back there.

Just purchased a new bike came here to to purchase pedals and a smart pump and was allowed in 30 minutes before the shop closes at 6pm they guy that helped was nice so 2 stars for that, came back the second day to have the wire for the back gear tightened, they told me I’d have to leave the bike for at least 4 days lol! Not sure if they just didn’t want to deal with it... Decided to go to check another nearby bike shop (monkey bike sales and repair) on Corona Ave, cost me $10 and done within 15 minutes.

FIXED MY SRAM FORCE ETAP ON MY PINARELLO - I have been here multiple times for minor repairs, but today I was having an issue with my force ETAP, my RD wasn’t shifting correctly. They were able to make adjustments and align everything properly. They called me in 30 minutes and told me they got my ETAP working back to normal with some adjustments. Very happy with the service, and every time I stop by they are always friendly and helpful.

Great store, staff is very knowledgable and helpful!!! Bought the bike there over 20 years ago and everytime I bring the bike back they always improve it and make it better. This time I swapped the pedals, chain and upgraded the seat (I think they got "the best bike seat in the industry at the shop" by the way) I also installed/and upgraded the handle bars as well. EXTREMELY STOKED AND PUMPED UP DUDE!!!!!

Supposed to open at Noon. Been by twice to get my bike fixed. First time waited 20min and no one showed. Today waited 15 and again no one showed to open the store. I like to support local business and have been using the shop for decades under the original owners and the current owners. Seems the current owners can't open on time which is extremely disrespectful to the customers

A small, but packed place with all the necessary things that I needed to pick up. The range of items that I needed to purchase right away was in stock. Also the staff was willing to help with ordering some items that I needed for a tune-up/upgrade with mine and my gf bike. Everything went smooth like butter. Will definitely come back, if I need any other service.

They helped me get two bikes back on the road and riding smoothly after serious accidents. They were able to find replacement parts and do the repairs quickly for a reasonable price. I am comfortable with them because they listen to you and do not push you to do more than what you want to do with your bike and they give good, down-to-earth advice.

Been there on three occasions.Very bad customer service.. by 2 of the 3 employees that I interacted with. Young caucasian Man greeted Me and was helpful and professional. The other times I was given the " can You even afford anything" look by 2 different guys obviously of Asian decent. I took my business elsewhere.

Stumbled upon this place last weekend. Arturo is so keen and really pays attention to detail. If I didn't live so far away, I would have left my bike with him for a few days for rerouting the cables and tuning up my bike. The next time I purchase a bike, I will make the trip to this place to configure.

Very happy I was having problems with my front rim. Wheel was going flat continuously. I brought my my bike in found the rim needed to be tapped. A really strong tap was put on the inside of the rim under tube which was causing flats. Problem was solved. Great service by knowledgeable staff

Great experience, I wanted an upgrade for my folding bike (Dahon) to add an electric motor. After an extensive research I brought it to them to install it and within 24 hours was ready, very helpful during this process. I will return for any further assistance, thank you GBC for your help.

I came to this place to get a couple of things fixed with my bicycle and left happy! Arturo (that was the name of the guy on receipt, I hope it’s correct) was very friendly and did everything fast and flawless! I will definitely go there if I ever need to do anything for my bicycle!

Great all-around experience. I spoke to the staff as I was getting my bike repaired, and they really know how to make you feel welcome in their store. They are very knowledgeable of their products and its features which was great for a casual bike rider as myself. A++

Loved my experience here! Staffs were really friendly. They were so willing to help and took enough time working on my bike. I heard about this shop from my friend, so I came all the way from manhattan. I am definitely going back soon for some tune ups.

They are a good shop have good knowledge about bikes and can help with good recommendations for your needs. Definitely would be coming back for future purchases and will recommend to family and friends Thank you Guys for the excellent service!!

Best bicycle shopping experience! I bought my first 'new' bike from Grand Bicycle Center. Since I had to go to work on Thursday, Arturo helped me get my bike ready on Wednesday even after closing time. He didn't rush at all and took time

I needed to get my e-bike running off again due to an off alignment defective rear derailleur problem which caused my chain to be out of aligned. No where else to goto but found this bike shop on grand ave and I was impressed with their

I got a new bike from this store last month. It went smoothly, and I was very satisfied with the overall process. Definitely, I recommend this store to those who are looking for new bikes or service!

This is the best bike shop in Queens hands down. I won't bring my bike anywhere else. Their prices are fair, staff is knowledgeable, and their work is spot on. Always a pleasure visiting

Would give 0 stars if I could. Looks like manager drinks on the job, very unprofessional and ruined my bike by over torquing bolts and stripping parts. No remorse shown. Buyer beware.

Great Shop I been coming here for years over 20 years great service and very knowledgeable purchase a bike from them and got it modified to fit me I highly recommended this shop !

Decent little bike shop, but they are limited to the services they can provide. They have a couple high school kids working in the back turning wrenches, but that's about it.

very understandable and work with you, I got my first bike at 16 was able to get it in layaway with a good price deposit, very good communication and clean area

Very friendly bike shop. Their tune ups always get my bike running like a swiss watch. Jaryl was very helpful in guiding me towards a new commuter bike.

Came in for a tube, I was in and out in the time it took to smoke a bowl. Very nice and professional. I'lll be coming here with all my bike stuff now.

I had very bad experience t o this shop, I am not willing refer to my friend and neighborhood .will never exact information to a customer.

Small place and nice shop. Clean but seems to only want to tend to certain customers . Been here a handful of time for some quick fixes.

I’ve been waiting since the store was supposed to open at 12, now it’s been 15 min and I’m still waiting, unacceptable be considerate

Staff here is super knowledgeable, friendly and helpful! Would definitely recommend. This is my go to place for any bike needs!

These Guys put the bike into biking. A well oiled repair shop and a nice array of bicycles. Glad to be a proud customer.

Rip off Elias Bicycle Shop is way way better both pricing and service plus they do the work on the spot …

experienced staff, clean, and great performance products . shop re opened march 2016 and definitely re designed.

Professional and friendly service. Prices are also very good compared to the other shops in the triboro.

Awsome store, great service ! Highly recommend. I bought my bike there, employees are really helpful.

The service is excellent and are very helpful with there customers. They answer question if are asked

Arthur is the man, works great, very helpful and patient in answering all my questions. Thank you!

Very bad customer service. This is a very bad store. They say that it’s normal for any defect.

Pricey, they should check out the whole bike out to find out if anything else needed repairs.

Great place to get your bike serviced and repaired. They have good quality bikes and gear.

There service is great and I have two of my kids bikes build here got them back same day.

Great bike shop,its been there for years,and is still one of the best bike shops to go to

Really great place. The owners are very nice and helpful. Highly recommended. …

Always extremely helpful! Guys are easy going and fast! Quite well equipped store!

Great prices great service great knowledge the best bike store in New York City

Great store for bike accessories, for fixing your bike, variety of good bikes.

They don't now what there doing just go to Spockman bikeshop in Forest

Got my Roubaix there. Friendly and knowledgeable techs! Recommended.

I love the crew here. Friendly and people with a lot of knowledge.

Very kind and welcoming staff. Best bike shop in the Queens area!

Arturo has given us a great shopping and service experience!

He is so Good in talking and his work is also so good!!

Great shop and the Employees were very helpful

They are nice to communicate with customers.

Great store ,very friendly and helpful.

His work is so good❤