I would take a few stars away from this place if I could! I have experienced the worst service at HSBC, and this branch specifically. I was kept waiting for 75min, and I was the only person there! All I needed done was an ID check, and the

The female Mandarin speaking staff we met this morning (30/9/2021)was very uninterested. Let your senior customers know if you are not willing to help them in person. You just want them fill out the forms online, print out and bring it to

Went to verify my ID for new accounts I applied online previously. I went in as soon as they opened so no waiting time. Staff was easy to communicate with and no pushy. Received a card for new account 2 days later. Pleasant experience.

Unfriendly, ill-informed, and rude staff. They give no information whatsoever and ask people to call customer service number. Why have you opened a branch if you do not have the answers? Every time you ask them a question, they have

Worst staff and bank in Sydney if not in Australia All 3 branches visited are distasteful, especially Rhodes and ashfield branch they are bad in customer service..even with their requests .. like you are dealing with a reserve bank

Tried to open an account here after applying online. Took 30 minutes for them to say we need a different form of ID. Dont seem to know their own processes and rubbish service. I would suggest joining a different bank.

The english guy was I met in this morning not trying to help you. Even I only asked the small thing, he just pretend to find and come out just say no more . Very bad customer service!!!

Went in store to get help on my account, told to call the hsbc call centre. Not really sure what the point of having a shop front is if you can't help me with a simple question.

Excellent service and excellent communication. No drama, no rubbish. Salim is extremely helpful and will make sure you are happy. Will recommend to everyone.

I've always had great customer service at this branch. Full credit to the team working there.

Linda and her team r the best. Professional and efficient with courtesy.

Helpful staff. A little longer waiting time but easy to deal with

F…slow and stupid stuff working here.

Great customer service

Poor service