If I could give a 0 I would, we purchased via Menulog and our food was late already by 20mins and no notification. We called menulog and with their great service they have advised to contact the Restaurant directly, in which we did to find that the Manager was absolutely rude and he actually swore on the phone and hung up the phone. So we attempted to call them and did not answer the calls at all what so ever, now at this point I was frustrated so we have gone to the restaurant to civilly ask where our food was. They weren’t taking walk ins only drive thru (mind you workers have already noticed our presence) but cause we are considerate people unlike HUNGRY JACKS HOXTON PARK we thought someone would actually approach us and speak to us without causing an issue at Drive thru, however in my disgust they didn’t even bother to speak to us nor advise us where our food was better yet was not civil enough to just give us our food we actually PAID FOR in which can still be proven! Utterly appalled at how we got treated like we were criminals! We are a paying customer and you treat customers like that is DISGUSTING! This was almost 10pm when this was happening for a fast food joint that is opened 24/7 we did not receive the appropriate customer service. We don’t even go here that often and this is the service we get! That’s not the worst part but I won’t even mention what happened further because I think it was a total joke and actually makes HUNGRY JACKS HOXTON PARK look silly! You FAILED at your service and you blame a paying customer when all we wanted was the food we actually paid for!

From the moment I walked into the restaurant, I was greeted with fantastic customer service. The staff were incredibly friendly and accommodating, making sure that every customer was satisfied and comfortable. I was impressed by their attention to detail and their willingness to go above and beyond to make my visit an enjoyable one. The vibrant culture at the Hoxton Park Hungry Jacks was also a highlight of my visit. The atmosphere was buzzing with energy, and it was clear that the staff took pride in their work. The restaurant was clean, tidy, and well-maintained, creating a welcoming and inviting space for customers. And of course, the fast-paced service was another standout feature. Despite the busy rush, the staff worked quickly and efficiently to ensure that every customer received their food in a timely manner. I was amazed at how smoothly everything ran, and it made for a stress-free and enjoyable dining experience. Overall, I would highly recommend the Hoxton Park Hungry Jacks to anyone looking for great customer service, a vibrant culture, and fast-paced service. It's clear that the staff here take pride in their work, and it shows in every aspect of the restaurant. Keep up the fantastic work!
Service
Dine in
Meal type
Lunch
Price per person
$1–20

So I was just in the drive through about 30min ago, 7:30pm. And got asked to move around the corner to the waiting bay. I looked behind me and saw 0 cars or anyone there, I asked can't I stay here? and the response was no it would be better if you move to the waiting bay. I then replied with that doesn't make sense aren't you creating more work for yourself because you now gotta walk around the entire store to get to me when there is no one behind me. I heard someone say if he'd like to stay there let him. The 2nd employee that came up to the window held the bag of food before giving it and said in an angry tone that next time don't disobey us and do what your told to move to the waiting bay. At this point it had been 2 minutes since the order and still 0 cars behind me. First time I've been threatened at a drive thru by a an employee. IF that second person was part of my staff and I heard how rudely she talked, she'd have been fired immediately. I speak from experience after working in fast food and retail in management level positions.
Service
Take out
Meal type
Dinner
Price per person
$1–20

Really poor experience. Arrived at the 24 hour drive though at around 4:00 am to then be told by a member of staff that I’ll have to wait half an hour before I can make an order as they were counting out, I understood this and waited patiently. I waited in the parking lot where I could clearly see members of staff sitting around and chatting. After the half hour had passed I then proceeded to the drive through only to be told that I’ll have to wait a further twenty five minutes because of a problem that she could not elaborate on. I then asked the staff member why I was told that it would be a half an hour wait prior to her telling me this and her reply was “that there is nothing we could do about it”. Not wanting to create a pointless conflict that would mostly likely lead to nothing, especially with it being close to 5:00am, I left empty handed. Overall the experience was very poor, with members of staff clearly giving false information to scare off customers as a means to get away from work.

Worse experience ever..Couldn't get the order right to start,had to wait to inform them, that there were items missing. Each staff member lied to manager about service.. one in particular was extremely rude a couple of times whilst waiting for the order to be fixed..same girl threw the bag at me,and said here is ur free meal,even tho we had paid in full..summer beef meal was falling apart as we unwrapped it ,d/ cheese burger was cold,not warm,ice cream was already melted and not edible..took the whole order back for refund,as I was appaulled at the whole experience..manager most certainly followed suit,like his staff members..was also nicely rude to us. previously gave this restaurant 5stars and told people to come to this site,as they previously held high value for their product and customers..maybe get the old staff back or retrain your whole crew again..worse still,they weren't under the pump ( busy). A reasonably quiet nite for Saturday at 9.45pm..more worried about Uber eats.

I use to order at the counter, but got frustrated watching the drive through get priority, extending my wait time by 14 minutes for a simple meal, and a sorry about the wait when I got my order. So then I used the drive through, got my meal a lot quicker, but tonight when I ordered they informed me the drink machine is out of order, would I mind if I got a can in stead. I said a can is fine, but when I got the can it was hot, like it was taken straight from the box on the floor, I said this drink is not cold, and all I got was a smile and a sorry while she turned away and broke eye contact with me. My expectation was for her to go and search for a colder can of what ever, so long as it was cold, but customer relations and satisfaction definitely is lacking. Get them in, take their money and get them out mentality. Other wise I only go there for food it's great.

This is my second bad experience with this store , they get the order wrong , we paid $51 for a bag of cold rubbish , tried calling the store 11 times from 9:05pm to 10:20pm with no answer , the burgers were wrong and all Cold , double whoppers orders came as singles the cheese ordered and paid for wasn’t in burger ! The staff were lying on counters basically all lazing around the store , I rang greenvalley store and asked if there was any other way to contact the store she said only duty manager but couldn’t give number she took my details and said I would get a call that failed as well !
Service
Take out
Meal type
Dinner
Price per person
$1–20
Food: 1
Service: 1
Atmosphere: 1

Went into the drive through and ordered a couple items from the penny pinchers menu. Got put in the waiting bay for 15 minutes - this is ridiculous considering the young female staff are always chatting, gossiping about other co workers and playing on their mobile phones. The chubby asian girl who works in drive thru has the worst customer service skills I have ever come across - I don’t see her progressing from HJ even though she needs to be fired for such rude, disgusting customer service. Her and another Polynesian colleague are always on her phones talking trash about her own colleagues through the headset. Personally witness them talking trash then say “oh I’ll tell you later there is customers listening”.

Well I went there for breakfast but the store was closed dispite being almost 9am I've learnt that depending on the staff the burgers and wraps etc contrast vastly. The pacific islander group make the best burgers and wraps etc as they are fresh and juicy and loaded with care. I wish I could say the same with the Asian / African teams as the burgers/ wraps have been sloppy and appear to have been slapped together half hanging out of the bun/wrap. The wraps have also been disappointingly small and comparable in size to the snack wraps at McDonald's. Helpful tip, do a drive by and see which staff are on before ordering to save yourself disappointment.

When I review a fast food restaurant the first thing I review is customer service. The cashier taking our large order was great. Most importantly is accuracy, we all don't like driving off down the road with parts of our orders missing or the wrong items placed in our bags or trays. We gave the girl our phone to cross check our order, as reading it back a large order doesn't always work. Checked our order and perfecto. Food quality? We've never been able to fault any HJs to date and have voted HJs as the best for fries. Speed of our order was fast as it wasn't too busy today. Great work Hoxton Park HJs!

Worse hungry Jack's I have ever been to. I've been coming here for years and they always manage to screw up your order. Or give you burgers that you didn't even ask for. Also they advertise things and they NEVER have it in the store. So why would you advertise something and never have it? Perfect example is the bubblegum frozen. I have been coming everyday for the past 1 week and everytime I ask for it they say they only have frozen coke. Whoever is running this hungry Jack's from supervisor to the leading hand they need to get the sack. Useless and never organised

Everyone is so nice, as i went in smiles turned around and faced me. I was looking for a place to sit and you can see employees cleaning the tables and sweeping the floors (thank you so much) The service was quick and the burgers were utterly delicious!!!!! Even though you can see they were understaffed they made sure every customer were satisfied. Managers also made sure everyone was working (which they were)! Love this place, every employee were so cute and kind.
Service
Dine in
Meal type
Lunch
Price per person
$100–120

Has gone down hill so much, my sister and i order large onion rings and they hardly put anything in it. They didn’t give me my spicy sauce that i paid for and the nuggets were so cold. I use to work here over 6 years ago and its honestly has gotten so bad here, they don’t care about giving customers fresh food or good quality, you pay so much money to get hardly anything in your meal. Never coming here again, had this same issue 3 months ago but i thought maybe it was a once off, but it has happened again. Very disappointed

Our children's loved MacDonald, but they let us down no matter how far we travel away from our local ones their chips are always the same, not fresh and old chips..but we came to this Hoxton Park hungry jacks for the first time, we forgot how beautiful the fries was, fresh and hot..so we keep coming back to see if it's just one time off but no. This is our 4th time and the same... which were big family and always spend around $80 everytime... thank you so much for making the food always fresh.

My original and genuine review was deleted. So what happened was I ordered maybe $60 worth of food and what was part of the order was and angry angus burger which contained off jalapenos which was disgusting. The food has been terrible a few times before that but I went one more time. So from now on I refuse to go here or to the green valley one also which has stuffed me over as well. I'm never buying hungry jacks ever again rubbish place and rubbish people who don't care about the customers.

Ordered a coffee from here, now that they have "Jacks cafe". Not sure if they gave me somebody else's coffee or just messed mine up completely. Instead of a flat white with an extra shot of coffee, I received a cold cappuccino which tasted more like old frothed milk with a bit of chocolate powder on top. Not a great start to a "new concept", think it would be best to go elsewhere if you are looking for a hot coffee (or even a semi-decent tasting coffee).

Ankit is the worst manager I have come in contact with. Uber order arrived with just drinks, driver went back and he refused giving him the 2nd bag with the food. Had to personally drive there and dealt with the rudest person ever, not even one sorry was said through out all of this. This store used to be a decent fast food restaurant but has just been getting worse throughout the years.
Food: 1
Service: 1
Atmosphere: 1

29/08/22 This is what you get for $9.50... absolutely robbed from my money. Measly amount of icecream and Oreo dust for this money. Closed the window on me before I could say anything. Very rude service, you can clearly see that the workers don't care about the customers. When I just moved to Hoxton Park in 2021 this Hungry Jacks was great but they must've got rid of the staff back then because this is beyond garbage. Won't be coming back.

Was with my dog on the 13/7/23 in the evening and asked a service assistant for a coffee as I could not walk inside the premises. She obliged and brought my dog some water without me even asking. I think her name was Coco. It’s the little things that make you really happy as a customer. Thank you.
Service
Dine in
Meal type
Other
Price per person
$1–20
Food: 4
Service: 5
Atmosphere: 5

Thank you so much to the manager currently on duty. We ordered uber and the driver took the wrong order from your store. We werent able to contact him so my husband came down to sort it out. You got us our correct order ready no issues, and went above and beyond. Thank you so much for your help!
Meal type
Breakfast
Price per person
$40–60
Food: 5
Service: 5
Atmosphere: 5

Amazing customer service, walked in to order food and dine in. The drive thru looked busy but despite that the employees working always made sure that each customer was satisfied. My order was taken and brought out very quickly despite the number of orders that they had. Bag was packed nice and neatly and the food tasted amazing as always. The staff on are very skilled and passionate about their job.

Over the weekend my wife and I felt like hungry jax so we went through drive-through and i dont like to tap for paypass so i grabbed the eftpos machine off the man serving me. As I done grabbed it he reached for some hand sanitizer ready for when I was done. Not one drive-through has done that so far and at a time like this those little things workers do for customers really stand out. Thankyou.

Great experience for the family. Was served by Haley and Sanie who were very polite and patient with my small family. Food was great , came at a quiet time so came out fresh and quickly. Chips were a little heavy on the salt but that’s how I like them. Kids play area is a good size and seating for parents watching their children. Overall clean but needs detailing and deep clean.

I have visited this outlet several times and have witnessed two customers get their orders wrong And no offer to appease their frustration. I also watch as the Take away market is taking place over walk up customers. Staff focussed on that as opposed to serving the walk-in customers. The food I have received was excellent but the bathrooms are musty due to poor extraction fans

Ordered from door dash a simple iced coffee (x4) and i paid for the order but they refused to make the order. You guys are a 24hr open fast food restaurant. Its not fair that i spent money to get drinks and to hear that you all refuse to make the order.
Service
Delivery
Meal type
Other
Price per person
$20–40
Service: 1
Atmosphere: 1

Had some issues with food being recooked to the point it was inedible. But that aside never had an issue with staff personally. What I do find incredibly odd is why have waiting bays in drive thru if you aren't going to use them? Why is it, I twice now I have sat in my car 15 mins for a frozen drink? Yet they never asked the cars in front to wait in waiting bays.

horrible service, would not recommend. Waited 22 minutes for my burger (timed it). Simple order, a whopper medium meal. Inside i saw employees slacking around doing nothing, and the restaurant was deserted, even the driveway. Added way too much salt on my fries, gave me a small meal when I ordered a regular and put ice in my drink even though I asked for no ice.

Absolutely disgusted Staff are more interested in talking to their friends rather than take peoples orders They donot wear name badge so you don't know who is serving you To the young girl who told me I should check my order you meed to be sacked immediately you are rude unkempt and not fit too hold a job there This complaint will be going to your head office

This restaurant is filthy. The tables, seats and floors could do with a proper clean. Crumbs and scraps everywhere. The cleaner on duty wasn't bothered to sweep anything up. Just mopped around everything. Bring your own wipes and DIY cleaning if dining in.
Service
Dine in
Meal type
Other
Food: 3
Service: 2
Atmosphere: 1

Does the words 'fast food' have any merit to these people? Just the other evening I actually sat in the drive-thru there for literally 27mins before i got to place my order, then was made to wait another 12 mins for cold burgers and undercooked chips!!! Even my thick shake was disturbingly warm and runny with way too much flavouring put into it!!!

Store closed at 10.30pm Instead of 11pm like said on the website. I ordered 10.30pm via app to my order saying it's getting prepared but arrived to store but was closed. Needs to be better service or change time on website. Very misleading.
Meal type
Dinner
Price per person
$1–20
Food: 1
Service: 1
Atmosphere: 1

Went through drive thru, asked for fresh burgers and chips for the wife and I. The girl reasurred me everything would be fresh, so we waited just to get hard bacon, to which we then reported to the manager who did nothing. Great customer service guys, it's really not hard to make fresh food. I didn't know you needed a degree to work in fast-food.

Was watching the crew member tell the other crew member to get ice cream mix which is used to make icecreams and he ignored her and kept chatting to his colleague who was on his mobile phone while wearing gloves used to make the burgers. The employees do not wear hair nets either. food was edible. Service was fine. …

I ordered Texan bacon deluxe on the display look amazing burger and big burger but when I opened the burger I was very disappointed was like cheese burger size with old ingredients:(
Service
Take out
Meal type
Dinner
Price per person
$1–20
Food: 1
Service: 2
Atmosphere: 1

This place needs some serious retraining , It's not even worth the 1 star , several times been through the drive through for small quick items , I won't be going back after tonight , I got sick of waiting 15mins in the waiting bay with no service , I would advise everyone go elsewhere until new staff & retraining

Can not fill orders correct. Order and pay for 3 whopper with cheese meals receive 2 through the drive through the women taking orders laughs and grins about it. Little do they realise taking money for goods and not supplying items is fraud. I avoid this store now as they have ripped me off to many times.

The worst hungry jacks , the get the orders wrong every time. They never have ingredients. Get the teens off management and serve your customers
Meal type
Dinner
Price per person
$80–100
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Whopper Cheese N Fries

Missing a burger, one worker was rude towards me and questioning why am I buying a certain item. Was not happy about the way I was treated
Service
Take out
Meal type
Dinner
Price per person
$20–40
Food: 2
Atmosphere: 1
Recommended dishes
Whopper Cheese N Fries

Ordered grilled chicken meal from this store. The chicken was grilled on top and wasn’t done other side and hard to bite on it. I never ate hungry jacks grilled chicken burger of this kind before. Chicken tasted old and tough to bite on. Be careful now and wouldn’t order from this store again.

Never get the burgers right and refuse to give us the new week free glasses cause they haven't got rid of the last week's. For a store that large you'd think they'd hire competent staff like the casula store. I think I'll drive the extra kms and order from casula hungry jacks from now on.

Ordered a slushy and 5 mins later I ask whats taking long and the girl simply said I don't know and she laughed, not even an apology as she even asked 1 of the girls who is watching the self serve orders and no one answered and they all laughed, that was on the 22/11/23 around 8.20pm

Such bad and Terrible customer service! Have got my order wrong many times, worker has bad attitude with me when I asked something as a customer. Don’t recommend at all , dirty floors and much more never going ever again.
Food: 1
Service: 1
Atmosphere: 1

Horrible customer attention. Specially the blond girl with the braid, she was so mean that she even mocked me and treated us very disrispectfully. You don’t have to be amazing but at least treat your customer with respect. We will never come again. More

Staff were really nice. Food tasted good thought the portions were small. Although I think that is just fast food nowadays
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 4
Service: 5
Atmosphere: 3

Could use a refurb... Getting dirty and worn out, the fascias are a great indicator as they are sun faded. Gents, enter the men's room at your own risk, smells real funky The burgers are flame grilled, so should kill all known virus.amd bacteria

Bad customer service when i walked in, was told to use the automated ordering but i said i would wait to be served. Not very pleasant service, also, the place is dirty with stained floors, lets not even mention the appaling condition of the toilets.

Last week was good my first time having your Brekky , this week, total opposite I cannot believe you can go from one extreme to another , very very ordinary, find someone who can cook and assemble the Brekky burger , etc etc what’s the use …

The burgers there are very dry, and so is the team. Pls don't waste your money and go try another hungry jacks
Service
Take out
Meal type
Dinner
Price per person
$40–60
Food: 1
Service: 1
Atmosphere: 1

i got two bacon deluxe and both were COLD. went back in to complain just for them to microwave it. this made the lettuce and tomato mushy.
Service
Take out
Meal type
Dinner
Food: 1
Service: 3
Atmosphere: 3

If I could give this place a minus I would. The drive through attendant had no interest at all in getting our order correct. Then when she finally did and we were able to move up to pay she handed the change back with such force, that she

I go into the drive through and ask for a frozen coke no sugar 4 times at the speaker, but because of technical difficulties I drove up to the first window to order. I asked the young lady if they had frozen coke no sugars and she told me

Bathrooms were absolutely disgusting. Afraid to touch the tap. The Remainder of the restaurant was great.
Service
Take out
Meal type
Lunch
Price per person
$20–40
Food: 5
Service: 4
Atmosphere: 3

Very dirty tables,floors and windows,slow services and I had to repeat myself a few times before they got the order right. Would not go back there again. Managing needs to wake up.
Food: 1
Service: 1
Atmosphere: 1

Very good workers 3 young ladies Talia Rozie & Katrina Love hungry jacks at Hoxton park
Meal type
Dinner
Price per person
$1–20
Recommended dishes
Whopper Cheese N Fries
Parking space
Plenty of parking

Purchase our meals their on the Thursday night through the drive through. It was 4 x kids Storm meals and the double whopper plus 1 x single. It was quite disappointed seeing a very poor service that night. The burgers were falling

What can one say. It's just a regular hungry jacks with the same trademark burgers as any other hungry jacks. But every time I come here the burgers and chips seem really fresh. Chips are always very hot and crispy on the outside.

I ordered a bundle, both burgers were wrong and they didn’t even give me my chicken nuggies ☹️☹️
Service
Take out
Meal type
Lunch
Price per person
$20–40
Food: 1
Service: 1
Atmosphere: 1

Great service by Talia at Hoxton park hungry jacks., prompt and professional service.
Service
Take out
Meal type
Dinner
Price per person
$40–60
Food: 5
Service: 5
Atmosphere: 5

Shocking and didn’t even get the order right untrained children who need people skills
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 1
Service: 1
Atmosphere: 1

The food was old and cold. It did not taste good at all. 3 of us bought and ate from there and all 3 of us ended up throwing up 20 minutes later. Never going back.
Food: 1
Service: 4
Atmosphere: 4

There shake machine almost never working. 8 out of the last 10 visits the machine has not been working and I've gone at different times of the day. Either get a new one or just stop being lazy and clean the thing

Wasnt that happy with it. Im not prejudice but the serving girls had plastic gloves on that is always good to see. 2 indian kind looking guys with green tops were handling food with out gloves that turned me off

Worst hungry jacks I have ever had! Last night Sunday 11/6/17 The family and our guests from overseas was craving burgers and we haven't had hungry jacks for such a long time and now I remember why I gave it

Never buying from hungry jacks hoxton park ever again. Very rude staff and always wrong orders.
Service
Take out
Meal type
Dinner
Price per person
$40–60
Service: 1

Quick and prompt service, it has been some time since I've had a Hungry Jack's, went there for a bite to eat while the other half was at the hair dressers. I enjoyed my Flamed grilled burger.

I only ordered cold drinks from there havent tried the food so can only give an opinion about there service which was alright I mean ita fast food and drive through atm you cant really judge

Really clean and fast service. Lots of parking and you can also get Coles car wash on the side. Btw, the entrance to the drive through can be confused with the car wash. Happy eating.

I've waited here ten minutes for a frozen coke in the drive through at midnight. Have had my order made incorrectly a few times also. Service is generally quite good other than that

Orders always wrong. Workers and managers are slow and have poor customer service skills. Food can be sloppy and meat usually cold. Chips would be good if they were fresh every time

It's been a while since I was last at Hungry Jacks and I'm glad the food is still tasty. You don't get the same quality burgers at any other fast food joints. That is a good thing!

Great service and very friendly staff. Food was good and fresh, store was very clean and organised.
Service
Dine in
Meal type
Dinner
Price per person
$20–40

The worst store! Ordered delivery got a cold burger drink spilt everywhere no sauce with order and half of the chips missing.... NEVER EVER AGAIN! Oh and I want my money back!

Drive thru order Double cheese burger combo. Order to receive time 2mins Max. Friendly staff. Minus star for the drink was ordered with no Ice. Burger and fries hot and tasty.

We have had a very bad experience with the girl who takes the orders, unprofessional and treats customers quite badly.
Food: 1
Service: 1
Atmosphere: 1

A bit dear for $14.85 for a Medium Carolina whopper combo. But it didn't disappoint. The fries where crispy & the burger was some what tasty & good size & filling.

play ground is so dirty all windows have finger marks the tables are dirty and the service was nil and none they ignored me
Service: 1
Atmosphere: 1

Absolutely disgustingly filthy. Floors, tables, chairs … it looks like nothing has ever been wiped down. I feel sick looking at the place.
Atmosphere: 1

Terrible service,order through uber eats,didnt recieved any utrnsils although ive request them,and the kid's meals came missing items,should arrange new staff

We ordered two vegan burgers to be delivered. Burgers were soggy, dry and cold. Tried calling the store three times- no one picked up. Such a bad experience!

10/10 HJ’s and exceptional customer service from Elisa
Service
Take out
Meal type
Dinner
Food: 5
Service: 5
Atmosphere: 5

That's one of the worst hungry jacks out there i think this Indians cook the food with engine oil
Food: 1
Service: 1
Atmosphere: 1

Overall foods was scrumptious bc they gave free food
Price per person
$1–20
Food: 3
Service: 3
Atmosphere: 2

Service was bad, staff at the drive thru were rude. I didn't feel good at all.
Meal type
Dinner
Service: 1
Atmosphere: 1

Disgusting never have ice cream or drinks and they talk so disgusting and rude to you over the speaker they should be sued

if you can over look the fact locals are visibly stressed by covid and drive like they were competitors in bathurst....

I hope they don't send the kid who made my burger to the Tokyo 2020 Olympic games. You missed the target!!

20 minutes drive thru wait time. Would recommend other franchises or food outlets if in a rush

Ice cream machine is eternally broken here. Staff here are all dead inside and monotonous.

Prices have gone through the roof and quality is getting worse. Staff are stupid too

The nightshift boys are working really hard and doing a great job food taste awesome