Professional Impact - First Class Experience This is our third interaction with James & Deb Merchan and they go from strength to strength with their unique market offering. This agency has integrity, honesty and passion in abundance. From the initial engagement, to the signed contracts reaching unconditional and beyond, they have never taken their focus away from us as clients and always made us feel like we were their top priority. With hesitancy we placed our property on the market in the midst of a lockdown and were instantly struck by the confidence that they exuded in working in such circumstances. There were regular Zoom calls to keep us appraised of the progress and step by step instructions / guidance on how to navigate a sale in the middle of a pandemic - the business model is awesome. Deb demonstrated tireless patience with me as we navigated a virtual tour of our home that would ensure we were showcasing the property to draw as many prospective purchasers in as possible. With the loan of a professional camera, a team focused on getting the best outcomes, we also managed to take some great marketing pictures to support our lockdown sale. James and Deb have cornered the market in innovative sales tools in these challenging times and left no stone unturned when it came to gaining market attraction. They talk frankly and openly about the challenges and then identify the solutions - this is vital to us as we are relocating overseas and was one thing less for us to worry about. They exude confidence that is infectious but also very reassuring. We have sold many houses over the years and this rates as the most positive experience yet. We were totally confident that we had an agent on board who was as focused as we were, on getting a good result. Using multiple media options they secured a sale within 96 hours of launch. This is a dynamic impactful operation. Pandemic or not, I commend them wholeheartedly as the best in Mount Eliza, selling with an Impact!

Best Agent We Have Ever Used Extremely happy with James professionalism & sales experience. He saw the value in our home, being on an acre with many sustainable attributes that other agents just didn’t get. He spent the time with each buyer showing them the attributes of our property. He was never negative but did provide buyer feedback. We could tell by his enthusiasm & easy going nature that he would provide a positive experience of our property with each buyer. To his credit he sold our property in the range he quoted & within a couple of weeks. I wouldn’t hesitate recommending him. He is an agent with the knowledge of the market, with an exceptional work ethic and a personality which endears him to everyone he meets whether it be vendor or purchasers. Do you research & look at the houses he has sold & prices & you will see that he is the best agent in our area. If you don’t want your property to be under sold & you want a fantastic agent then James Merchan & his team are the agents to use. I did stage the house myself & spent a lot of lock down painting & preparing the property for sale. I would recommend any seller to take the time to present their house in the best possible way, then leave it up to James & his team to showcase & sell what is one of your most important assets. We have enjoyed 12 lovely years growing our orchard, fruiting vines & gardens & are happy a new family will continue to enjoy the fruits of our labour & a bumper kiwi fruit crop.

Amazing and so much more. Candice managed to secure an asking price above our expectations within 3 days of publishing our property. Her timing was perfect with the marketing and we sold our mums home of 32 years, site unseen, to a new family. Apart from being a wealth of knowledge and pulling off miraculous outcomes, Candice is an absolute pleasure to work with. She is prompt, kind, personable, genuine and loves what she does - and it shows. Funnily enough, after selling our mums home, my husband and I found another property being sold through Impact Realty. Again Candice supported us through the entirety of the sale and did everything to she could as we were unable to view the property due to COVID restrictions. We ended up purchasing this property, also site unseen, and couldn't be happier. I've already said to Candice that we are at the start of our property investment journey and that she will be my first point of call as we continue to grow our portfolio. If you want the results and you want to enjoy the process as well, then I can't recommend Candice enough.

"IMPACT REALTY GROUP" FIVE STAR Service. When you have the Best, Forget the Rest. We can not heap enough praise on James and his Team for the Hard Work and Effort that they put in to find us our Perfect Home. Although it took them 6 months from Start to Finish to find the home that ticked ALL of our boxes, at no time did we lose faith in their Professionalism, Friendliness and Kindness in finding us exactly what we were looking for. My Wife and I now feel (and know for a fact) that we have made new life long friends with James and his incredibly knowledgeable Staff. They made us feel that we were never any trouble (even though we hounded them every second day), and that they had all the Time and Patience needed to look after a couple of 73 year old's. We recommend them to one and all for any Property requirements on the Mornington Peninsular. Thank You again for doing such a great job for us. What a wonderful Family Business that you are. Very, Very Happy Clients. Andrew & Jan Nicou.

Not͏ your average agent Selling a home is such a daunting and overwhelming task, especially when it comes to selling the home of a loved one. My family and I are so thankful that we found Ben. Ben is caring, honest and down to earth, attributes that are so infrequently associated with Real Estate Agents. From our initial consultation all the way to settlement and beyond, Ben made the whole process stress free and dare I say simple. Not once did I feel like any of the decisions we made along the way were unnecessary or forced. Ben also assisted in arranging a local company to stage the home, and like him, reflected the same values and did an amazing job. He even went out of his way to return the keyring we had left on a set of keys after he handed the home over to the new owners, a very touching gesture. I would not hesitate to recommend Ben to any prospective seller, and when the time comes to downsize from our family home I know there is only one person that I will be calling.

Supportive/Professional/Patient Working͏ with John has been like gaining a new best friend. I really valued the time spent working with John while we purchased our first home together, and navigated the off the plan process that this involved. John painstakingly took his time to answer a larger number of my enquiries, well before we were locked into the purchase. John went above and beyond to find the answer to my questions regarding the property, an especially tiresome task for him given my attention to detail and multitude of details that I requested. I felt like I could trust John while navigating through this journey, as he was always approachable, sincere and supportive all the way through the purchase. I can’t wait for our new build townhouse to be completed in the coming weeks and share a glass of champagne together upon settlement. Such a great guy, and I’ll miss our regular professional working relationship. An A grade agent!

The best agent I’ve ever dealt with The team at Impact know how to market a property authentically - every one we visited was a true reflection of what we saw online. And if we weren’t sure whether to make the journey down to view something, all we needed to do was call and we were given an honest point of view. It was easy to build a relationship with John, Ronnie and James through phone calls, texts and face to face viewings. They gave us the heads up on our now home and have made it really easy to view, make an offer, close the deal and arrange further viewings. We also feel confident in schools and facilities in the area, no question was too much for them to answer. I really couldn’t recommend highly enough. This team are the least sales orientated estate agents I’ve ever met. A true delight to work with.

Fantastic Result During Challenging Lockdowns Selling your dream home is incredibly emotional, so for us, selecting the right agent was paramount. James oozed professionalism from the moment we met him and was a wealth of local area knowledge. Our campaign was tricky … with marketing held off for Melbourne Lockdown 5.0 and then open for only a few days for private viewings before we were locked down again. But James and the Impact Team worked tirelessly before and after hours to help with negotiations and delivered us a fantastic result. His manner throughout was honest and straightforward, and the whole process with him was smooth and efficient. If you are considering an agent in the Frankston South, Mount Eliza or anywhere in the Mornington Peninsula then James Merchan is your guy!

Fantastic experience When we decided to move to Mount Eliza I had really no idea what to do. I luckily called Deb Merchan first and she was so helpful and provided me with useful tips. Luck came our way again when a house we was interested in was being sold by Deb. We loved the house and Deb helped us to get the purchase over the line. We had a stressful time with our own vendors with settlement dates but she eased our concerns with great advise. Always a pleasure to deal with and she always makes herself available. I have had other agents who have not even bothered to call me back. I also received a lovely congratulations call from Ronnie in the office after the sale. I would highly recommend this team, very friendly and professional and a pleasure to work with.

AN HONEST HARDWORKING AGENT WITH ICREDIBLE LOCAL PROPERTY MARKET INSIGHT Adam is a hardworking and honest agent with incredible insight into the local property market. Adam genuinely listened to us, not only about the value of our property but about the lifestyle and quality it offered. He gave us an honest indication of the price we could achieve and then went about creating a dynamic campaign to make it happen. Adam was always available to speak with and communicated any updates as they occurred. He not only took into account our desired outcome, but had a genuine interest in finding the best possible outcome for the buyers as well. An all round nice guy, personable and professional, we highly recommend Adam whether you are selling or looking to buy!

Extremely happy with my choice in an agent. Called two other local agents and did not even receive a call back. Adam responded straight away, kept our appointment the next day, and spent much time making sure he thoroughly understood the circumstances surrounding the sale of my home. I called Adam many times throughout the process of pre-sale, sale and post-sale. When I called he always either answered his phone directly or called back shortly afterward. Adam handled my many concerns professionally and promptly. He was also helpful with contacts in terms of styling the home ready for sale, and the styling team did a fabulous job. The house sold in one week for well above the price I wanted, I couldn’t be happier with the service given by Adam.

James was friendly, Genuine, and lovely to deal with in the sale of our home. His solid market knowledge was evident at our first meeting. It was so refreshing to have an agent represent us that was so friendly, genuine and invested in getting the best price for the sale of our house. His solid market knowledge was evident at our first meeting and we had confidence every step of the way in the 3 weeks our house was on the market. James communicated openly with us and we were well informed after every open and before our auction. Our house sold in 11 minutes at auction and that was testament to the fact James left no stone unturned! We are thrilled with our result and will definitely be recommending his skills to anyone planning to sell.

Professional, knowledgable and attention to detail. From the moment we met James at our first meeting, it was clear that he had an inimate knowledge of our area and the type of client that we attract. His assessment of the possible sale price was well considered and as it turned out, very accurate as well. Throughout our sales campaign, James ensured he communicated with us on a regular basis, giving us a detailed analyses of client opinions following each inspection. He knowledge and attention to detail ensured that we presented our house in the most favourable way to impress prospective buyers. We cannot recommend James highly enough to buyers in this area.

James and the entire team were a pleasure to deal with. There was no game-playing, just honest affirmative action. Nothing was a problem, he was patient, prompt, well-informed, and represented the vendors extremely well. I had been looking for a house for over 2 years and had very different experiences with some other agents in the area. The whole process was smooth and pleasant, which is a great way to go into your new home. I would thoroughly recommend him and his team to both vendors and purchasers. I had also had dealings with Adam from the same agency who was also excellent, patient, helpful and honest. I could not rate them more highly.

James is without doubt the best agent on the Peninsula! James was extremely professional and always had time for us during the search for our new home. James not only appeared to work for the vendor, but also cared about prospective buyers like ourselves. James was honest, reliable and highly professional which was the complete opposite of several other agents we dealt with in the area who brushed us off many times, failed to return our calls, messages and emails. We were fortunate to be able to work with James for the purchase of our new home and I would highly recommend engaging James and his team if you are ever looking to sell property.

Excellent service all the way From the moment we first met Candice, she came across as so friendly and professional. She listened carefully to our list of what we wanted in a holiday house and contacted us the minute something became available in the area we wanted. Throughout the buying process, with strict Covid restrictions in place, she made sure communication between the parties went without a hitch. She made herself available for all our questions and couldn't do enough to help us along the way. She genuinely loves her job and helping people find the perfect house. I can't thank her enough for making this exciting experience perfect.

James͏ was a pleasure to deal with! We just recently sold our house with Impact and James was very professional and knowledgeable about the local market so he was able to guide us every step of the way through our selling journey. James, Ronnie and the rest of the team made the marketing process pretty straightforward and the house looked great when it came to selling. Everything went smoothly and even when we made some last minute changes, things still went to plan and we settled on the due date. All in all we were very happy and would recommend James and the Impact team to anyone who is shopping around for an agent. They were great!

Puts the joy back into buying a home. Our experiences with James (and John from Impact) were extremely positive. James puts time into finding out his buyer’s needs and brings them together with compatible properties/vendors. An agent who is diligent and clever in his approach so never needs pushy tactics. Honest about property values, so vendors expectations are met quickly, and buyers are not disappointed. I would not hesitate to recommend James and Impact to buyers or sellers and he would certainly be my “go to” for any future real estate needs. A pleasure to deal with this professional team.

Professional,͏ seamless & timely communication We put our trust in the Impact Group to sell our family home and we weren’t disappointed. James, Deb, John and Alexi know the Mt Eliza area and provided invaluable seller advice on how best to present our home. The market campaign was seamless with regular feedback along the way. Overall we were happy with the results in a tough market and highly recommend the Impact Group to any potential sellers within the Mt Eliza and Mornington region. Thanks to James, Deb and the friendly team for your support, guidance and practicable advice.

James, Deb and the team were great to deal with from the very first phone call and were informative and knowledgeable through the process of marketing and selling our home. Just the right amount of advice and support so that when the time came to consider offers we felt comfortable that we were making the right decision. They understand how to market each house individually and James kept us fully informed of feedback and interest during our short campaign. We sold in just over a week, due in no small part to the skill of James Merchan and his team of professionals at Impact.

Absolutely above and beyond We knew we were going to get amazing service when we decided to work with James and Impact Realty, but the team still managed to absolutely exceed all expectations. James’ calm and knowledgeable manner ensured a stress-free and very short process that was managed by the team so efficiently. We felt supported at all times and James always took the time to walk us through any questions we had, with patience and understanding. We will be proudly recommending this team to everyone we know, we couldn’t be happier with the service we received.

Incredible salesmanship and professional conduct! I have known Adam Hanley for 5 years now. In that time, I have bought a property on which he was the agent and he has also conducted the sales of two of my properties. I have been impressed by Adam's incredible salesmanship and professional conduct on each transaction from start to finish. He is a very likeable, genuine person. Each campaign he has suggested, has worked and he has achieved great results. I feel he communicates extremely well to keep the client in the loop. I highly recommend Adam as a sales agent.

Genuine and honest I listed my property in Mount Eliza with Impact Realty. James attended to my needs with honesty, integrity and a sincere approach to delivering the best outcome possible. He offered professional advice re the sale. There were constant updates from James for each inspection with full commentary and advice. His team were very attentive and professional. Final sale took place with care and friendliness. Happy with the result and exceptionally happy with the fees and charges. Recommend James and his staff to anyone wanting to sell or buy.

Exceptional Professional and Honest Assistance and Advice. Thank you to Callum for his exceptional professional and honest assistance and advice with selling our family home. This was a very personal journey for me, and Callum was very sincere and understanding during the sale process. Callum always went above and beyond - updating us and making sure we understood the process and was comfortable and happy with all the information provided. First opening, we had an amazing offer and the sale of our property. Highly recommend Callum

Cannot͏ Recommend Agent Highly Enough! Callum's calm & professional manner impressed us from the very first meeting. He was excellent at communicating & keeping us updated on his well considered sale campaign. Callum was always willing to answer any questions we had & provide suggestions on the best way to present our home. His knowledge & insight of the current sales market was extensive & he has great negotiating skills. We cannot recommend Callum highly enough & are extremely grateful for the work and support he provided.

Agent͏ Nothing Short of Amazing Callum MacPherson was nothing short of amazing, put all our fears to rest about selling. Kept us updated at every move, we were never left wondering what’s next. Guided us every step of the way along with his amazing assistant, Irina Levit. They have even helped us looking for a new home in the area as they know it so well. Callum and Irina have been nothing but professional, reliable, polite and completely trustworthy. We would not hesitate to use Callum again or recommend Callum to anyone.

Great Agent and highly recommended Adam did an amazing job in selling my property, especially during difficult times during Covid. He was professional in his approach and alleviated any stress my wife and I had about the whole selling process. He always kept me up to date with the whole process, and provided accurate and insightful outlook on the entire property market, specifically around the Frankston Sth area. He negotiated a great deal for my sale and would highly recommend using Adam for any future real estate needs.

Efficient and Professional! We have been extremely impressed with James, Deb, and the team at Impact Realty Mount Eliza. Right from the first interaction they were efficient and professional throughout the whole process. His approach to determining the right and realistic pricing for the property gave us great confidence as we went to market. The support from the team in terms of styling, marketing & photos was invaluable and they kept the high level of support after the sale & with the buyer as well. Highly Recommend!

Our experience with Karen was exceptional! Karen was upfront and honest to us at all times and she got back to us with answers to our questions and queries within a timely manner and was extremely professional with the whole process. Karen is very experienced in real estate, and very knowledgeable on selling and purchasing. We felt Karen was extremely neutral between the home owners and buyers, and was very fair. Our experience with Karen was amazing, and we would highly recommend her to anyone selling or purchasing!

We chose Ben Cadd from Impact Reality to be our agent on the recommendation of a friend. Ben handled every aspect of the sale for us which was not an easy task as we had tenants in the unit. He organised the open inspections and made sure the tenants were not inconvenienced during that time. His professionalism and communication dealing with agents, tenants and ourselves was fantastic. We were very pleased with the result of the sale and would have no hesitation in recommending Ben to any prospective buyer or seller.

Superior knowledge of the market got us a price above our expectations. Karen and the team went above and beyond to get the best price for our property. Her superior knowledge of the market resulted in the property being valued at exactly the right price to drum up interest and her keen negotiating skills saw her get a price for us that was well above our expectations, within just 1 week of being launched online!! Karen and her team worked tirelessly to set us up for success and for that I will be forever grateful.

Ben͏ Cadd was fantastic to work with! From the very start, we knew Ben was someone we wanted to work with. He was up front, provided realistic expectations about a difficult property market and was clear about the strategy he felt best for selling our unusual property. His communication was excellent throughout. He was courteous, easily contactable and we really did feel like we had a friend on side. We would definitely recommend Ben if you're looking for a personable and completely professional real estate agent.

Challenging sale which was well supported by James and the team at Impact Realty. We recently relocated overseas selling our Mt Eliza home and every step of the process was impacted by Covid restrictions, lockdown and finally weather events. James, Jon, Ronnie and the team provided guidance and professional advise and support through the process from advise and recommending contractors to prepare the property for market, staging then following through with lots of support and communication through to completion.

The Right Agent! Callum was a pleasure to work with. We found him approachable and trustworthy, and this extended to his wider team. We found the experience we had to be a step above what we were offered by other agents. The time Callum made to explain to us in details the process gave us the comfort we were using the right person to sell our home, the right agent for us was someone we were comfortable with and Callum met that criteria. We would highly recommend Callum and team for any sale in the future.

Highly͏ Recommended I first met Callum and Irina when they were selling the rental I was in. Callum and Irina were nothing short of amazing in making sure we were kept in the loop about what was going on. Once the property was sold we received the relevant information we needed. Callum and Irina approached me in regards to a property I had, as they had a buyer who may have been interested. Another successful sale. I have and would highly recommend team Impact to anyone who wants to sell their property.

Professional and knowledgeable We met James at an open for inspection a while back and we new instantly that he would be the agent to sell our home. James was very knowledgeable on the current market and guided us through the whole process of selling our home during Covid lock downs. Which at times became very stressful however James put our minds at rest on many occasions. James provided us prompt feedback after open homes. If you are looking for a honest and professional agent James is the one.

Callum is King! Callum Mac is by by far THE BEST in the business. If that's what you're after, look no further. He knows his stuff. Callum is professional, personable, polite, patient, approachable, honest, extremely likable. He is prompt and proficient, keeps to his word, sticks to his timeframe. Callum goes beyond the call of duty every time. That's just him. To have anyone else is to have second best. He's got my business for life. 10 star rating. Look no further. Callum really is KING!

Sold in four days! My husband and I were extremely satisfied with the expertise and support given by Impact Realty Group when selling our home. James and the Team were super supportive and guided us through the process, which was quite foreign to us. Our house sold in four days which was a surprising but great result! The Team’s market knowledge of the Mount Eliza area is evident, and we were very happy with the sale result. We highly recommend James and the Team at Impact Realty Group.

A͏ Seamless Experience Callum and his Team are very well expertised in the property market. Callum made the process of both selling our property and buying a new home a seamless experience and made us feel very welcome and comfortable. He has thoroughly supported us during the journey, despite the complications caused by lockdowns. We have achieved the desired result while selling our property and purchased our Dream Home. I strongly recommend to look no further when choosing an Agent.

Amazing care and customer service We loved working with James on the sale of our home. I say that as he kept us informed throughout the whole process. He knew the market we were selling in extremely well and was able to give sound advice in the midst of uncertain times with Covid restrictions in place. He and his team were able to take the emotion and stress out of the process. We will definitely be using James and Impact realty again in the future. Can't recommend them highly enough.

Extremely Dedicated to Achieving Results. This is the second property I have sold with Callum, and I would not think twice about selling my next property with him. Callum and his team and efficient, honest and extremely dedicated to achieving results. He is always transparent throughout the selling process, ensuring I was always listened to. Irina and the rest of the team were extremely empathic while selling my home. The entire team communicated extremely well. The best there is!

Callum͏ and Team Were Amazing to Work With Callum and his team were amazing to work with in selling our investment property. Callum was really great with the tenants as well as us. He was very realistic in his appraisal and his approach remained consistent throughout the process of selling. He helped us achieve our goal and asking price, which was fantastic. We really appreciate all their hard work in selling our property. We highly recommend Callum and his team at Impact Realty.

Understanding the process Selling straight after Covid lockdown was a tricky and uncertain time. James was knowledgeable and confident in all the key areas needed to get the house on the market. James has outstanding communication skills and made us feel at ease throughout the process and consistently targeted the right buyers for our sales plan. He was understanding and considerate of our concerns throughout and we greatly appreciate his efforts in selling our property.

Patient and Effective Communicator. Adam had excellent knowledge of the market and was extremely helpful in offering advice on how to best prepare our home for sale. The sales campaign ran smoothly, and we were fully informed of numbers at our open for inspections and feedback on our property. During a complex purchase of our home, Adam’s patience and effective communication skills ensured that we got a sale that we were very happy with. I highly recommend him.

There wouldn’t be an agent that knows the market as well as James James knows the area better than anyone, his knowledge of past and upcoming sales is second to none. Knowing the market and the area as well as James made selling our home with him a pleasure. His knowledge is one thing; but he is also extremely professional to work with, is concise in the information he provides; we couldn’t recommend him enough and wouldn’t go anywhere else!!! Thank you James

Down to Earth agent and team that do what they promise. I met with 4 or so agents before trusting James and his team with the sale of my house. I chose them due to the direct no fuss and realistic approach. Communication with James and his team is easy and timely. Bottom line, they did exactly what they said they would do, achieved the sale and you can't ask for more than that. I would certainly recommend the Impact team. Thanks James and the team at Impact!

Extremely Professional. Callum is honest, open and accurate with his knowledgeof the local area. He worked extremely hard to get our house sold with a minimum of fuss. We cannot find fault; he went out of his way to ensure we had a great experience, knowing that we had had a earlier disappointing experience with another agent. Callum kept us informed without it being annoying. His whole team were extremely professional and always happy to help. Thanks again!

Having purchased prior to selling we needed an agent that would hit the ground running. Within a matter of days we had the property on the market and our first prospective buyers through prior to the first advertised opening. Within 48 hours of being on the market the property sold above our expectations. We put this success down to James's intimate knowledge of the Mount Eliza area and being well connected to potential buyers. Great support team as well!

James heads an incredibly professional team. James was at all times available, very experienced and a pleasure to deal with. His knowledge of the area and real estate in general is vast and he has an honest and down to earth approach to sales. We would recommend the whole team as they were very proactive with our sale and their follow up is immediate. Our experience could not be more positive and we would recommend the Impact Reality team to everyone.

Great Instinct and Effective Comunication Kyle was exceptional to work with. Very professional and knowledgeable, provided real insights into the market and trends to help guide the selling process. Kyle had great instinct and communicated effectively during the process, I had full trust in his ability. He went above and beyond to help me sell and make sure the experience was seamless and enjoyable. I would use Kyle again and recommend to everyone!

I found Callum to be very transparent and honest in his discussions, keeping me informed throughout the entire process. He was realistic with the expected price, and I was extremely happy with the final result. I can't fault his ethics, and would highly recommend him. Even with lockdown restrictions in play, he didn't drop the ball with potential buyers. His friendly and approachable nature made this a stress-free experience. Thanks again Callum!!!

Great Experience selling our home. I highly recommend James Merchan James is a Real Estate agent very knowledgeable about the areas he services. James is someone I would feel comfortable buying a house from so it was easy to choose him to sell our home. He is highly regarded in our local neighbourhood and I have only positive things to say. Our home sold off market within a few hours of it's first preview with multiple offers...extremely happy.

Karen goes above and beyond to make sure that you get the best result for your house. We never expected to get the result that we got and are so glad that we chose her to market our property. She is very professional and knowledgeable, and has a lovely warmth and genuine care which makes her very trustworthy. Backed up with outstanding professional knowledge, attention to detail and a commitment to excellence she really is the perfect agent.

Callum is a friendly, trustworthy agent with a depth of knowledge of Langwarrin and the real estate process as a whole. He helped negotiate a fair contract that suited all parties and highlighted potential risks and ways to mitigate them. Even after signing the contract Callum continued to work with both parties to help ensure a successful settlement. I'd highly recommend Callum to anyone looking to buy or sell property in our area.

We decided to use James Merchan of Impact on the basis of excellent sales results he was achieving in our pocket of Mt Eliza. From our first communications over the phone during lockdown, we felt confident that James understood us and our property. His advice helped us to show the property to its best, and helped us achieve an excellent result in only 4 days on the market. We would highly recommend James and his team's service.

Fantastic service all round - highly recommend James and the team are a pleasure to deal with. James’s market knowledge is vast and so the sale of my house was easy- one open and 4 offers. Ronnie’s knowledge and professionalism with a kind level head was a joy to deal with. The easiest and most pleasent experience when selling your home In what was very emotional circumstances. Couldn’t recommend James and the team more.

Highly Recommend! Working with James, Deb and the team at Impact Realty was a seamless experience. Selling my investment property I was expecting some difficulties, but the team were so professional and friendly - navigating the process with ease, which also saw fantastic feedback from the tenant. The communication was timely, always kept up to date and happy to help in anyway they could. Very happy to recommend.

Wonderful͏ Knowledge and Prompt. Great͏ experience with Adam, we looked at a couple of properties that he was handling and by all means was a great host with wonderful knowledge of the property. Spent plenty of time with us at the home we eventually purchased while we ( i ) made up our minds. Very prompt with responses to our requests and his follow ups were great, never pushy just relevant. Can recommend.

Karen was fantastic! Twice now she has helped sell my deceased father’s property and our own home. Both times she has been extremely attentive, provided invaluable advice, and her team helped present both properties at their best! A great result obtained quickly both times, our home had 2 offers and a signed contract of sale at our ideal price within 3 days of our one and only Open. Thanks so much Karen!!

Karen͏ is professional, knows the market, positive and encouraging. Karen was very knowledgeable and worked quickly when we decided to put our home on the market. She was extremely supportive and had the information and contacts to help present our home in the best way possible. Karen is professional, knows the market, positive and encouraging to her clients. We felt we were in very good hands.

Professional, energetic with outcome Candice is a professional, understanding and happy person, full of energy that makes anyone deals with her feel the vibe of her confidence. She sold my property in less than three weeks, she is a tough negotiator, she got me a very reasonable price for my property, I would recommend her to anyone. Thank you Candice for your great effort and happy energy.

Highly Recommended. Adam was outstanding, his knowledge of the market is extensive and his predictions were accurate. He worked hard and everything happened quickly. He secured the offer that resulted in the sale within two weeks. I will always go to Adam for future property sales, and I confidently and strongly recommend him to anyone in the Frankston South/Mt Eliza area considering selling.

Good͏ communication and old fashioned service Having recently purchased a home with Impact I can say that so far (settlement is yet to happen) the experience has been first class from start to now, including John, James and Ronnie’s customer service. The description was spot on, the price was fair and the service has continued on since then. Dealing with locals has been a pleasure. Thank you.

Our experience of working with James Merchan and his team has completely exceeded our expectations. He conducts his business with integrity and honesty. His whole team went above and beyond to look after us and our home and managed our sale in a stress free process. It was the fastest sale I have ever experienced - ask James, it's a great story. We highly recommend James Merchan and his team.

Very open, clear and laid back. Right from the outset, the team at Impact were always willing to talk about all the ways we go about selling our house. We felt as though it was a easy process. James’ indications of how the whole process would turn out were very accurate and at no point did we have surprises or anything unexpected. It was all very easy and low stress. Just the way we wanted.

Great experience working with Impact realestate, on the purchase of this great house in Mt Eliza. Great experience working with Impact realestae, John Merchan was a pleasure to work with, and helped facilitate the sale and purchase in a highly professional, friendly and communicative way. As was the other members of the team I dealt with, and would recommend Impact to friends & family.

Josh Wells is an exceptional man and a great real estate agent . He's always happy and friendly . He is professional thinker and happy to help if i had any questions. Great communicator always kept me updated. He has sold two properties for me in the past, along with helping me through the purchasing process. I would highly recommend Josh Wells at Impact Realty Group Frankston

Dealings Have Been First Class. Our dealings with Impact Realty Group has been first class. We outlined what we were looking for in a home, and they repeatedly came through with the goods. My wife and I agree that John Merchan was upfront, a no nonsense sort of guy and transparent throughout. We could not be more pleased with the service, nor our new home in Mount Eliza

Quick͏ sale in a falling market The͏ Impact team were fantastic; providing excellent advice, direction and support to maximise our sale potential. The de-clutter and styling advice and photos presented our home at its best for for sale. Their follow up after the inspections was timely and comprehensive, therefore we would recommend the Impact team in this local market.

Couldn’t be happier with our choice of agent, James Merchan and his team were hugely impressive from start to finish. From styling advice and assistance to ensure our home looked at its best, through the many Opens and to the ultimate moment we sold, James’ level of communication and availability was always first rate. We would recommend James without hesitation.

Honest, Reliable, and Trustworthy Agent. I was impressed with Callum the moment I met him: his knowledge of the area, his friendly approachable; his down to earth personality and attitude are second to none. He had my place sold before it even went on the market. I would highly recommend Callum if you are looking for an honest, reliable, and trustworthy agent.

James was one of the most pleasant, approachable and professional agent that we have ever met during our house hunting adventure. We were highly impressed with him and his team at Impact too, being very helpful and efficient during the inspections, purchase and administration process. Thank you so much James! We will definitely recommend you to our contacts.

Sale of our Family Home When we first decided to sell, we weren't expecting a quick sale. However, using Ben's services, knowledge and expertise, the property sold within 7 days of going onto the market. We were extremely happy with the price achieved. This was only achieved through Ben's local knowledge, expertise and professional and friendly manner.

Exceeded All Expectations! I had the privilege of working with Adam Hanley from Impact Realty during the sale of our home. His exceptional service, market expertise, communication throughout the process, professionalism and dedication were outstanding. Adam exceeded all expectations and I would highly recommend him to anyone hoping to sell their home.

Friendly, straightforward and honest! Adam is very friendly, straightforward, honest person with great professionalism. His support and understanding from the beginning to end of our sale was exceptional. He is very responsive and communication throughout the process was excellent. We would highly recommend him for any real estate needs.

Agent Went Above and Beyond. We were very happy to have Ben handling the sale of our house in what turned out to be a difficult time in the property market. He is easy to talk to & very honest. He also went above & beyond in eventually securing a sale at a price we were happy with. We have absolutely no hesitation in recommending him.

Professional,͏ hard working, very responsive. James and the team were excellent. James was quick to respond to our initial enquiry and always returned calls promptly. The Impact team were all very professional, hard working and easy to deal with. They know the area really well and took the time to learn about our property in depth.

We had an excellent client experience from the beginning with Ben. He helped us sell our beloved home, answered all our questions and kept us updated regularly. Ben delivered an outstanding result, after handing the keys over, he sold the house within a week. Definitely the best experience we've had with real estate. Thank you Ben

We had James and John sell our property and it couldn't have gone smoother. From the outset they were great. Their knowledge of the area, their selling strategy and their efficiency was brilliant. They gave us honest feedback on ever step and made the sale extremely easy and successful. Wont hesitate to use them again.

An incredibly genuine agent! Every step of the way Ben Cadd was amazing to work with for the purchase of our new home and sale of our own. Ben's ethics and tactics are on point and always made us feel like we were being looked after. He is an outstanding professional in his field and I could not recommend high enough.

Firstly, James achieved the result we were looking for, but just as importantly he didn't ever feel pushy, he guided us & was available to us throughout the process. He is very experienced, full of knowledge and is aware of current trends. We found James to be very calm, very supportive and would highly recommend him

An͏ Absolute Dream Experience An absolute dream experience with Kyle. Throughout the entire process the information, communication and attention to detail was first rate. His market knowledge and the time he took to walk us through the process and explain everything made the process very easy and a great end result.

Highly͏ Knowledgeable Agent at Impact Realty Group Mount Eliza Callum provided excellent service from start to finish. He is highly knowledgeable in this area and a very good listener. He has the ability to work with people and has a great understanding of the Real Estate market. I would thoroughly recommend him.

Warm and Professional Experience We found James to be very knowledgeable on the local market and his approach was very professional, this extended to his team members who we dealt with after signing our contract. We wont be selling any time soon but would definitely trust him to sell our home in the future.

Genuine and professional service with a smile. It was refreshing chatting to James about the selling/listing of my property. He was transparent with the whole process. Great to find such a humble honest team in this industry, I would highly recommend James and the Impact team to anyone! Great work guys!

Happy and successful result 44 years in Mt Eliza, 5 house sales and I cannot recommend James and his team highly enough. Very down to earth his professionalism and passion for Mt Eliza is very evident. A seamless quick sale to my satisfaction. James, Deb and Ronnie were a pleasure to deal with.

Professional and outstanding customer service Callum's knowledge of the local and surrounding market is exceptional. His information was accurate and timely. His approach is highly professional and he was by far the most reliable agent we dealt with. We would seek him out again, no question.

Thank you Nicky Johnstone for going above and beyond in selling my property in Frankston. I appreciate the effort & enthusiasm that went into the open for inspections, promoting the property locally and most importantly being genuine & honest at all times. It was a pleasure working with you.

Knowledgeable, Efficient, and friendly The strategy developed by James, and supported by his team, enabled us to achieve a result that exceeded our expectations. We were kept well informed while the strategy was adjusted as the market shifted. We highly recommend the team at Impact.

James won us over with his ability to support his appraisal with local market knowledge and illustrate the negotiation process. The presentation of our home, carried out by Impact and the enlisted services, was exceptional; the process, extremely efficient; and the outcome, great.

Epitome of Exceptional Service Buying a house can be daunting, time consuming and stressful. But with James and John, it was a walk in the park. Extremely proficient. They were prompt, reliable, knowledgable and most of all genuine. These guys know how to get a deal done right!

Knowledgeable, Approachable and Kind Agent. James is very knowledgeable about the market and applies that knowledge to showcase our house. James is very approachable and kind, which makes him very understanding to our needs. He made the overall selling of our house a breeze.

Professional,͏ Exceptional and Trouble Free. If you are looking to buy or sell, we would highly recommend Adam for a professional property transaction, he has been exceptional with our two transactions that have been trouble free and a pleasure to transact. Thank you Adam.

Callum͏ and Team Have Been Wonderful Callum and his team have been wonderful to deal with. They have gone above and beyond to help us through this process of buying an investment. Callum, Irina and Briely are amazing! I have never met a nicer team in real estate.

Knowledgeable, Informative and Helpful Agent. Ben was very knowledgeable with the market and was very helpful and informative throughout the whole process. He was easy to talk to, professional and always punctual. We would recommend Ben to any potential seller.

Reasonable experience James had great knowledge of the market and our area. Unfortunately timing of lockdowns did not work in our favour. We were satisfied with the price that James was able to secure for us. His business is well run & his staff very helpful.

Amazing͏ result! This is the second time we’ve sold with James and he continues to impress us. Selling our house was a very easy, quick process and we got a great price for our house. The whole team are professional and so lovely. Such a great experience.

Great team to work with James & Deb Merchant were great to work with in the purchase of our home. It was a big move for us, and James, Deb and the team were present, available & straightforward to work with. We’d highly recommend them as excellent agents.

James told me he would get me X for my property and he did within 2 weeks. He made me 400k in 2 years. I can not speak highly enough of James and his team. I will only use James to both buy and sell on the peninsula. Ripper of a bloke, absolutely 5 stars.

Very Professional and Helpful James and Ronnie were so helpful and professional throughout the selling and follow up of selling our home. I would strongly recommend them to anyone. They took away any stress involved with the process of selling of our home