I ordered a meal via Uber eats. I received the message saying my meal was being prepared and approximate time i can expect delivery. I then received the message saying who my delivery person and he had left the restaurant was and was en route to me. I then messaged the delivery person and said, "Please message me when u get to my gate as i live in a cottage at the back of the property." I later got a call saying the delivery person is trying to get hold of me ,i immediately go outside to the gate. Other members of family living on the property are outside the yard , i ask them did you see anyone on a delivery bike trying to deliver a meal they say no one has arrived i received a message stating that my meal was delivered. I tried to phone the number that called me saying my delivery person is trying to connect with me, and it's an automated voice, so no joy. I then go to the restaurant and speak to the manager and explain all this to him again, the manager politely asked me if I tried to call Mr delivery and explain my situation which I answered yes but its a automated voice so I did not get help. The manager then asked for my order number, which I got off the app and prepared the same meal for me. My point is that the store manager was very obliging and helpful and ensured service satisfaction and said that they would deal with the deceitful delivery person. I have since deleted the Uber eats app off my phone and will infuture should I feel like a meal from the restaurant will rather go into the restaurant and order that deal than having to deal with a deceitful delivery person. I have not heard back regarding the outcome of the delivery person. However, I do hope he was dismissed on the spot for being deceitful. This delivery person took the joy out of ordering online and put me thru the task of going into the restaurant, which I never wanted to do in the first place due to time constraints. This person casts a dark shadow on other honest working people trying to make a living the honest way.
Food: 5
Service: 5

This is a warning for customers to this outlet. KFC Sophiatown is hot spot for organized phone theft. Your phones and valuables can be stolen while you are dining at KFC Sophiatown. It is the perfect spot for phone criminals who steal/snatch phones. Criminals go to KFC Sophiatown and pretend to be customers by sitting hours while waiting for victims they can snatch phones from inside this store. It also seems like the KFC staff at Sophiatown are in on the theft, because they turn a blind eye to suspicious characters loitering inside their restaurant for hours without buying anything AND they are also reluctant to talk to or help victims even after they witness the robbery. When my family and I had a phone snatched from us, we had to ask the staff at KFC Sophiatown for CCTV footage and they chose not to help and said they don't have any footage even though the criminal went to use the toilet and there are several cameras indoors. The only help we received was from other KFC customers. The manager did not even bother coming to see or help us. This makes me think that this happens regularly and that they are in on this crime and in support of the crime ring. In addition, after reporting to the police, I went with the investigating officer to the store. Now they claim to have the footage BUT it is too dark and they can't see anything! And they failed and did not submit the footage. For your safety, avoid KFC Sophiatown at all cost. In fact, everything from waiting time, professionalism, customer service, and personal safety is a very big problem here.

Sometimes service is slow, sometimes the card machine does not work, sometimes the ice-cream machine is broken and when you leave, check your order first. Otherwise not too bad.
Service
Take out
Meal type
Lunch
Price per person
R 100–150
Food: 4
Service: 3
Atmosphere: 4
Parking space
Plenty of parking
Parking options
Free parking lot, Free street parking
Parking
Situated inside with other shops, so lots of parking but few parking close by.
Kid-friendliness
No playground but kids are welcome here, enough space.
Wheelchair accessibility
Wheelchairs are no problem.

I visit this kfc out of convenience for numerous years .. The service is pathetic..staff are unfriendly...most of the rime my order is incorrect. When I call to complain..its a simple sorry!!! No improvements.. Iv attempted calling numerous times over the last few days to no avail. I received an incomplete order!!. WHY should customers have to endure incompetent service when we are paying for your service and still inconvenienced to go back at our cost Pathetic @#####
Meal type
Lunch
Price per person
R 150–200

KFC just doesnt taste like Kentucky Fried Chicken anymore. The recipe seems to have changed so much that there's nothing left of the original taste. Very disappointing. Even though we went via the drive-thru, the food wasn't ready, we had to switch our car engine off and wait. The chicken was oily and tasteless. I feel sad that a product I knew and loved as a child and teenager and adult has been changed so much that it's now unrecognizable.
Price per person
R 50–100
Food: 1
Service: 2

Terrible service, told the eft at the drive through doesn't work but my order can be placed and asked to pay inside the store. Went into the store only to wait a good 10min (with one teller working), beside having mentioned to the manager as I walked in that I'm from the drive through. Ended up leaving without the meal as the teller seemed out of sorts in helping the one person at the till. I find most KFC's such a drag though and everytime I go to one I leave disappointed.

Very poor service! Unfriendly cashier having to take orders and payments. This makes drive through queue long and time consuming. After 15 minutes in the queue (sweltering heat) I order ice cream, only to be told with a blank stare, that there is no ice cream. Why not put up a sign at drive through entrance that regretfully, ice cream is out of stock. It would save time and frustration! I won't be back to this KFC!!!
Service: 1
Atmosphere: 1

Poor customer service for the 2nd time. They certainly not going to see me again. A male staff member at this KFC helped me. I specifically requested for all 7 boxes to have chilli salt. Only to find 2 salts was added. He just turned he back and said as he walks away everything is there. Poor customer service It becomes a tendency not to receive something that supposed to be added to the order at this specific KFC. Their chicken was little under done.

They took more than 45mins to give me my 4 dunked wings imagine.. They did not even communicate as to what the delay could be I had to go to the counter and ask really poor service there... Otherwise the atmosphere is good and the food was good
Service
Take out
Meal type
Other
Price per person
R 50–100
Food: 5
Service: 2
Atmosphere: 5
Recommended dishes
Deluxe Brekkie Burger

I remember I was at the shop when the team scoop the award performance of knit, best employees and their services. They deserved it, this is the best place to have your lunch and meal for the day. They treat customers with respect and in a friendly manner as if they get trained every second. I always refer my friends and most students to have their best meal or lunch at this KFC when at Sophia town.

Placed my order online. Got to the till , show my order no. the staff was clueless. I waited almost 20 minutes for my food. Also one orders online and only need to go to collection. The collection side couldn't help. So what's the use of buying online with this store. Phone the store to ask for the manager to find out what's happening in the store. The phone just rang. Waste of time.

There was a big black dustbin in front of the drive thru entrance. Customers turned around and left. The store inside was very busy but not one customer at the drive thru. Why the bin? Not the first time either. Saw it before. Do your business a favour and find out why. Otherwise your store is clean and bright. Staff friendly but a little slow with the orders. Chicken is good too.

Tiny (an employee at kfc Sophiatown) was very welcoming from the moment my partner and I walked in, even brought our order to our table even though that’s technically not her job. We realised there were 8 wings instead of 10 so she organised an entirely new and fresh order and brought it to our table. We really need more people like her at our fast food outlets. Highly recommend.

Wow! what a unexpected experience received by team member Tiny which was on duty today at 16:00. Her pleasant demeanor and professionalism and helpfulness, friendliness was a welcome surprise to the usual unfriendly service.she should receive employee of month award or promoted to customer service manager. We'll done Tiny,I will visit your shop again because of you. MRS KELLY

The chicken was very dry, no salt & sauce was added to my order. It was my worst experience ever from KFC.
Service
Take out
Meal type
Lunch
Price per person
R 50–100
Food: 1
Service: 3
Atmosphere: 3
Recommended dishes
Zinger Wings
Parking space
Not sure
Parking options
Free parking lot
Parking
No comment

My order was in progress, so I asked the cashier more or less how long it was gonna take as I wanted to go somewhere else instead of waiting there....to my surprise, she didn't answer, turned her back on me and walked away. How rude can one be? When I got home I found that my chicken was short with one piece.......Ja neh
Service
Take out
Meal type
Dinner

Very helpful as they have been assisting us with large orders for our training groups (up to 30 x Streetwise 2s and a few wraps). The Manager even threw in 2 Oreo Krushers for my assistant and I as we have been coming to them every week for the last 2 months. Didn't expect it and had no idea he was going to do that. We appreciated the thought

KFC is the place to be. I love their new burger (dunked burger) I honestly feel like the rest of the menu can be abolished and just that one item can be sold because that's the only thing I'm looking to buy at the moment. The chicken always tastes so good like it has its own unique taste. Ahh but no. It's unhealthy okay. Stoppp.

The staff are nonchalant, the service is leaves a lot to be desired for and Dare you say no to their request for R2 for their KFC Add Hope initiative, prepare to be in store for an extra serving attitude and ugly stares. I'd rather go to the Garden City KFC, yes it's further away, but at least you get serves with a smile.

Went to KFC Sophiatown this morning was there @7 and they weren't open yet although they suppose to open @6am, then when we could finally order food the food was terrible, chips tasted like it was from yesterday and the chicken was so dry. We are regular customers at this KFC and really expect better* Really disappointed

Yeah this KFC is not it I won’t lie to you people are rude and impatient, food takes forever to come and this is suppose to be a fast food restaurant, why would you put your intercom by where you have to decide what you want to eat cause that takes time unless I know what I want. Disappointed South African

The service we received today was really bad, we have waited 45min just for 4 strawberry milkshake when we received it it was pure water not even thick. The management needs to be changed
Meal type
Other
Price per person
R 100–150
Food: 1
Service: 1
Atmosphere: 1

The best kfc service I got and it was drive through everything was perfect wow when last did I get such service from ordering to the window to receive the food it was all smiles , everyone on this shift today really is happy to be working , I’m out words guys keep it up honestly More

Rude staff didn’t think I could understand Zulu literally insulted me in Zulu food is always late , easily 15-30 minutes wait every single time I come here probably one of the worst kfcs in jhb I’m never coming back I’ve been coming here for 5 years it’s never changed

I ordered using the drive thru but was told that they would bring the food so I waited by the parking lot. The food was tasty and good. 4/5 starts for having to wait by the parking lot.
Service
Take out
Meal type
Dinner
Price per person
R 100–150

I would not recommend this KFC if you can avoid it. The service is slow and the space as a whole did not seem very clean. If you can rather GPS to another one nearby or closer to the City, do so. This one is placed in a bad shopping centre and isn't the best.

This is the worst KFC, they don't provide serviettes or sauce. I dont know where they expected us to wipe our hands after eating their oily chicken. Please do something about this, your prices are so high, but yet you can't buy sauces or serviettes. …

Great service with a smile. Helpful staff when there cup holders, the staff member improvised and apologised sincerely for the inconvenience. Great food. Would have loved the R29. 00 bucket meal(boss meal) in a bucket and not a packet

Bought a streetwise two pap and 4 zinger wings via Mr D App - worst mistake of my life. Chicken was undercooked, wings also under cooked and so was the pap. I probably will not be buying from this franchise again.
Service
Delivery

It was a Sunday and the lady at the till did everything (looked short staffed) , and dragging her feet. She didn't want to change an item on the family deal for something else (that cost the same) and it took forever to get the meal.

Cold oily chips and chicken was oily as well
Service
Take out
Meal type
Lunch
Price per person
R 50–100
Food: 2
Service: 4
Atmosphere: 5
Recommended dishes
Streetwise Bucket for 1

Had a terrible experience. Bought a 10 piece and asked that NO thigh pieces be added as we don't enjoy them. Ordered take away. Got home and there was ONLY THIGH pieces. Phoned the store and the person was so rude about it.

Customer service was great, chicken and chips needs seasoning but overall great
Service
Dine in
Meal type
Lunch
Price per person
R 50–100
Food: 4
Service: 5
Atmosphere: 4

This is the worst kfc I've ever been to. After waiting half an hour for 2 twisters and 2 burgers. We got home and the chicken was raw. Tried to call the nr that on the website it not doesn't exist.
Service
Take out

staff was disgustingly rude and after giving me the wrong order the lady says to me we don't have the thing you want so just take what I gave you or I can leave so I demanded a refund and I totally hate KFC in General now

In light of my recent meals from this place. I have moved my rating from 3 to 5 coz they have improved. Their service has moved up to a great standard of late. Can they please continue to give such great service plus.

Fast drive through service that didn't cause any trouble with the order I placed.
Service
Take out
Meal type
Dinner
Price per person
R 50–100
Food: 4
Service: 5
Atmosphere: 3

My disappointment is that the rest rooms facility was not accessible also on some days the chicken and hot wings taste old as if they were warmed I mean we all know the taste of fresh KFC .The staff is very friendly

This is the worst KFC I have ever had in country - There chicken was spoiled and only tasted it when I get home now - This is really not nice
Food: 1
Service: 2
Atmosphere: 1

The service (or lack thereof) is shocking. They don’t open on time, and never have anything. They either don’t have ice cream or the card machine does not work.
Service
Dine in
Meal type
Breakfast

The outlet boosts a sit in as well as a drive-in. It is easily accessible and within the same yard with Shoprite retail shop and other facilities.
Food: 5
Service: 5
Atmosphere: 4

We waited 56 minutes to go through the drive through, we were the 5th car. We got the wrong flavour coldrinks and got one chips instead of 2.Pathetic!
Service
Take out
Meal type
Dinner

Efficient, clean but new instore order system a bit of a no no
Service
Take out
Meal type
Dinner
Price per person
R 100–150
Food: 4
Service: 4
Atmosphere: 3

Missing items , phone not going thru, not ordering there again
Service
Delivery
Meal type
Dinner
Price per person
R 200–250
Food: 1
Service: 1
Atmosphere: 1

Wonderful place historic..place hear of it in London many years back..as well as songs..iets a place of hidden stories..
Service
Dine in
Food: 3
Service: 4
Atmosphere: 3

To wait 20 minutes for mash and gravy, not on, I could have made it at home (for my grand children.) In a nutshell quick to order, wait forever to deliver
Service: 2
Atmosphere: 2

I was very disappointed because I bought the 9 peace with the free 1,5 coke which I didn't receive they say the cold drink was out of stock and they couldn't replace it with something else More

Clean and cosy,was a bit disappointed as there was no water to wash hands,it would have been nice for KFC to cater handsanitiser considering the water problem,luckily I had wet wipes with me

Very unpleasant to place a order staff not friendly don't take correct order either short order they repeat because they so unfriendly. They really need serious training how to deal people.

This place has the worst service i ever received arrogant staff waiting for over a our in a drive tru line (3 cars total) and still got food i did not order . Wil never see me again

Uncle waffles burgers were sooo disgusting. The waffles were easily made a month ago
Meal type
Lunch
Price per person
R 50–100
Food: 1
Service: 1

Very disappointing! Straight forward order through drive thru to get home and wrong food. Drove back and still didn't get a simple order right. Will definitely not go back.

On more than one occasion I had wait for a long time because there was no chicken. It was still being cooked. And when they finally finished cooking it was not well cooked.

There chicken is not well cooked
Service
Delivery
Meal type
Other
Price per person
R 50–100
Food: 1
Service: 2
Atmosphere: 2

No matter the arguments, you don't physically fight in front of the customer. There is a manager and regional manager if you're not happy with your fellow colleague

The quality of the food is ok but they often get our order wrong. Twice I did an online order and the branch was actually closed when I went to go fetch the food.

The food is okay and service is fine. Nothing extraordinary. They dont operate 24 hours though. I think they stop serving at 11 or so. Open at 6 in the morning.

Phone is off. Uber drivers always late because the staff take their times
Service
Delivery
Meal type
Dinner
Price per person
R 100–150

Well it's been a while since we last ate @ KFC,due to lockdown,but the service was awesome ,fast and friendly service ,diddnt wait more then 10mins ,thanx

Great
Service
Dine in
Meal type
Brunch
Price per person
R 100–150
Food: 5
Service: 5
Atmosphere: 5

Waited for a wrap and burger for an hour and the shop was empty seems they even forgot my order
Food: 3
Service: 1
Atmosphere: 2

Waited 30min in the parking after I was asked to wait in the parking for my food.. The food tasted equally as disappointing.
Service: 1

Drive-thru definitely fast. Avoid in store on paydays - too busy, you’ll wait too long.
Food: 4
Service: 4
Atmosphere: 4

I had ordered 2 krushers from this KFC and I only received one to top it off their line is apperently always "busy"
Service
Delivery

Bas service at this branch. Slow, very slow. Will definitely not come back here!
Food: 2
Service: 1
Atmosphere: 1

SERVICE HERE IS VERY SLOW AND LAXY DAZY
Service
Take out
Food: 5
Service: 2
Atmosphere: 3

Service was super slow, emenu boardd were not working, they did not even have a hardcopy of a menu …

Bad /NO service. Closing hours are at 10 ...The food are only limited to order the last time I went.

Only gripe was the waiting in the drive thru queue. Chicken is extremely fresh at this outlet.

Sorry this place the workers there playing too much, the don't attend customer at all thanks

Service was slow took 35min to get our order but the food was good just the service was slow

Tasty meat and good customer service
Food: 5
Service: 5
Atmosphere: 5

I've been waiting over forty five minutes for an order. FORTY FIVE. Disgusting service.

Yummy its made just right juicy inside, crispy outside. Staff friendly. 5stars

They're to slow on serving people
Service: 2
Atmosphere: 3

You have to beg to get service, and the quality of food is not the one

Great service
Food: 5
Service: 5
Atmosphere: 3

Not bad since they are more or less the same
Food: 4…
More

Good service but some room for improvement.
Food: 4…
More

Smaller lines at drive thru and best service