Very decent company, great service tech. I chose NKL over other companies because they were having a promotion. They were slower to reply than a couple of other places, but that may be because it was not urgent and I enquired for quotes by email rather than phone. They didn't show up for the initial inspection to give me a quote (-1 star), but sent someone out the next morning and were very apologetic, extending the promotion by one day so that I would still receive it. Service tech Marty was very efficient and helpful - I needed to install all new locks and handles after painting the doors - he showed me some tips to make life easier. Thanks for your help, Marty, I got it installed and working!

Highly recommend!!! I am so grateful to the team at NKLock & Security for responding so quickly to my urgent request and for doing such a great job. I needed a keyless entry lock installed urgently, so that home support workers could provide elder care, and I live on the other side of the country. They had a suitable lock in stock and despite their busy schedule they installed it the next day. Great quality, and speedy installation. I want to give a special thanks to Randy and Mike for understanding the urgency, quick response and excellent customer service!!

I locked myself out of my parent's home and NKLock & Security were able to come in a timely manner and when it was convenient for me to be there. The technician was on time, friendly, professional, explained what he had to do and gave me options. I am completely satisfied and it was good value for the service I received. I would recommend them to anyone. Thank you for helping me in a pinch,

Fast,professional,same day. They came because I could not loosen the screws on my dysfunctional latch assembly. Not only did I get a new door knob - right out of the van- but they also replaced my deadbolt which was stiff in Winter; all for less cost than buying a new latch assembly. They were recommended to me by Canadian Tire in Bells Corners.

It was my fault for not first asking the price but I don't feel that I received good value at NKLock. I was charged the full rekey price for an already disassembled lock (required only swapping 1-5 pins) - and the same price to rekey a door handle lock ($25 each). Work was done fast (minimal wait) and was good quality.

Had an emergency where my truck cap was locked and my keys were left behind at home 4 hours away. I was panicked and they were so kind and helpful. They calmly unlocked my truck cap and sent me on my way without a charge. I don't think I truly conveyed how thankful I was.

I contacted them for a non-emergency repair, and their response to my request was fast. Their arrival on site happened the same day. The service technician was good-natured and knowledgeable and made excellent suggestions. The work was carried out quickly and done well.

Wanted to say thanks for the customer service and courtesy associated with cutting multiple keys for my Yakima SKS lock cores, including one to code, and several copies. Bonus was getting them stamped for easier identification by me.

I went to this place because I needed an extra key for my apartment door and this was closest to my school. The owner was so kind and he totally made my day! I would recommend this place to anyone who's looking for a locksmith.

I call the service to ask for opening my bedroom. Technicians came quickly. They open my door in 5 mins then charge me 350$ for this 5MINS service. It's too pricey. If you need this service, be careful. Not recommended

There was a problem with 2 keys that they cut. They immediately cut two new ones that worked. They apologized. That's excellent customer service and I will use them again and highly recommend them.

Went to get copies of my garage door key. The big box stores couldn't do it for me but Nepean Kanata Lock and Door had no problem. I'll be coming here for all my lock and key needs moving forward.

Went in to have a key cut for my scooter. Didn't have the proper blank but gave me one to try, told me to come back and pay for it if it works. I surprised him and came back later. Thanks

Got help from a gentleman named David with selection of Hoft posts. He was very pleasant and offered very useful tips. Definitely worth the trip as we do not have Rona nearby.

Super friendly owner. Gets the job done for reasonable price. Had a minor issue with my key he replaced it. Went back with another key for a duplicate and he did it for free.

I've tried other hardware stores, DIY stores and locksmiths to copy a patio door key with no luck. NKL & S was the only company that successfully cut duplicates.

First time customer of NK Lock & Security, greeted by 2 friendly Aussie sheppard's, fast key cutting services, all keys operational, owner and staff are solid!

Been dealing with these guys for as long as I can remember. Very professional, quality and reliable work and services. Always a pleasure doing business.

Came in early in the Moring to get a new key cut because I broke my spare. Got in, had it cut and was out in less than a minute. Very nice!

Awesome service / knowledge my go to in the west end! Have referred for years to friends, colleges and clients with great success.

asked them to re-key two locks. Arrived on time and get job done in 15 minutes. Very professional. Highly recommended

This is actually a legitimate locksmith business! Beware of fake locksmith companies in Ottawa claiming to be real!

An excellent job done for such a short notice! Super friendly, very knowledgeable! Thanks guys! You're the best ✌️

Fast and professional service with fair pricing. Will not hesitate to recommend and will use NK Lock & Door again.

Fast, courteous, and professional. Managed to cut me a key that two other locksmiths could not. Reasonably priced.

Great guys, very professional services. Never had a problem of any kind. Truly recommend them.

Great service. He found me the exact piece I needed to repair the lock on my front door.

Made some spare keys and they worked the first time unlike Canadian Tire.

Highly recommended for key cutting services. Quick and accurate cuts!

I need some specialty keys cut, service was fast and friendly.

It was a quick and simple process. Team was very efficient.

They where fast friendly and efficient.

Great service and fantastic products.

Very nice people. very good service

Great service. Highly recommend.

Prompt and courteous service.

The key copy doesn't work.

Super duper quick service

Very quick service

Very professional.

Quick and easy

Great service