Multiple issues with Tru-Max. I needed a new deadbolt, lever handle, and door closer installed on my front door. Josh assured me their prices were lower than retail and I took him at his word. However, when I received the quote, they were $150 higher - about 30% over retail for the door hardware. This caused inconvenience in scrambling to obtain the parts last-minute. Why did he tell me their prices would be lower than retail when they actually weren’t? Then Josh said he couldn’t get the deadbolt I’d bought to work, so sold me the identical one from his truck for $70 more. (He said “this never happens.”) I’m wondering why he couldn’t get the one I had bought for less to work as he said he’s installed many of these. The door closer he’d brought had a part missing (he again said “this never happens”) so he couldn’t install it the same visit and had to return for an additional charge. I asked the company to order a matching door closer to the other parts but no one ever responded. I began to assume I’d been forgotten about. Then almost 3 weeks later, he told me it was in stock and he came to install it. He must have measured wrong and drilled 2 holes in my door frame in the wrong spot. He patched them with a compound that doesn’t match the door. He didn’t disclose this error to me at any point. He also chipped the finish on the new door closer in several spots and didn’t mention this either. I paid full price and only noticed the damage after he left. Both visits, he left black smears on the door and frame. I’ve hired several locksmiths in my lifetime and this was by far the worst experience I’ve had. I’m very disappointed that my door and new hardware were damaged and nothing was said. Total cost was over $1000 for 2 items and 2 visits to install 3 items (I purchased the handle separately for another $200 as their cost was much higher for the same item). I brought these issues to the company and Ken’s response was “thank you for bringing the dirty door to our attention, he should have cleaned that” with no offer to fix anything. Only when I pushed for a solution, they said they can order another door closer without damage but it will take 6 months. I would personally be much more careful installing a part when there’s a 6 month wait for a replacement. They’ve said (again, only with prompting from me) that they’ll send someone out to look at the damage to the door. They’ve not made any suggestions to fix the problem - I’ve had to do that. The entire experience was disappointing and the customer service from Ken in rectifying the problem is basically nonexistent.

Would give more than five stars if I could. Booked my appointment online and received instant confirmation by email and text. Asked Ken if I could book an early morning appointment, which he was very accommodating to do for me. Ken was so prompt and helpful in answering all my inquiries. Received a text to inform me when the technician was on the way. My technician Josh was courteous, friendly and so efficient. A great experience from beginning to end. Will highly recommend Tru-Max to anyone in need of your services and will definitely call you if needed again.

I've worked with Trumax for home security lock hardware twice and they are always incredible to work with! High quality of work. Ken noticed my deadbolt wasn't latching cleanly, and did a quick repair on that too... even though he was just there to install a new deadbolt! Insisted on cleaning up afterwards, so left the area spotless after a fast and efficient install. I highly recommend them... It's tough to find people you can really trust, that also have this high quality of work... these guys are the full package. A+

Trumax's employee was punctual, courteous and, most important, successful in opening my locked filing cabinet and later having replacement keys made. The price quoted was reasonable for the amount of time involved and the final price didn't change from the estimate. My only comment was that Covid-19 safety protocols weren't discussed (but nor did I ask) and the employee's face mask was only in place for the first few minutes of the hour of his visit, mostly lying around the neck. I would recommend their service!

I contacted Trumax to replace my old digital door lock with a smart one. Ken answered the call promptly. He helped me pick the right lock to suit my needs. He even double checked battery replacement for the lock I was about to order ahead of time. The communication after that was easy over email. He came on time and completed the work quickly and helped me set up the App on the phone. Great experience using this service

Very positive experience – when the key broke in the ignition of my motorcycle, Tru-Max was my first call. I had used their services in the past — each time has been a positive experience. In my most recent experience, they [Dyllan] came to my home and not only resolved my ignition problem, but he took the time to walk me through each step of the process. I recommend Tru-Max — fair prices and professional services.

Ken @ Tru-Max was very helpful, he gave great advice even not knowing if I planned to purchase. He was very informative on products with unbiased professional opinions. flexible with my schedule and quick to respond to all my questions. Josh the locksmith and the Install technician was polite, respectful and patient when giving instructions and operations of an advanced system. 10/10 No reason to go anywhere else.

Replied back with in an hour or so! Was very helpful in trying to get me some blanks to copy my trigger lock key I had lost in the field hunting. I ended up finding away to make my own keys so didn’t end up going with Ken but he was the only one to keep in contact about this issue. While other companies stopped replying when they said they would meet up to get keys cut. I’d recommend Tru-max in the future

From start to finish, the replacement and addition of a second keypad locking system for our front door and garage were handled professionally and pleasantly. Our locksmith arrived on time, completed the job quickly and when parts had to be ordered kept us very informed about delivery dates and a callback time. The system works perfectly. I highly recommend these guys for any security installations.

We have been using Trumax Security services for many years. No matter what the job, they are always prompt and professional in meeting our requirements. Last week we requested an installation of a door handle, lock, storm door lock and closure mechanism. A few hours later we had the job done! Clean, responsive. Incredible quality. Thank you Ken and Mike!

I called Trumax to replace my lock. They were quick to respond, very professional and quick to make a minor adjustment a week later. Very professional, prompt and polite service with high quality material. I definitely recommend Trumax Security. Ken followed appropriate COVID measures, I am very happy with their service, and the price was reasonable.

We had a Schlage keyless entry door handle and deadbolt installed by Trumax. We received a quote on the phone and the final price was exactly as quoted. Josh Manser the locksmith was excellent and did a great job with the installation. I would highly recommend this company for locksmith services and I will certainly use them in the future.

I was really happy with the service I received. I put in a request and heard back almost immediately and a locksmith (Dyllan) was able to come the next day to repair our front door lock. Now, it works well again and we can properly use our front door. Dyllan arrived on time and resolved the issue quickly and completely.

Excellent experience. Answered the phone!!! LoL Booked a service with a quote. Josh confirmed appointment. Arrived promptly, quickly rekeyed a deadbolt lock where we didn't have a key & provided 3 extra new keys. Price exactly as quoted. Professional, punctual, courteous, fast & efficient. 100% recommended 5 Stars.

We lost the use of our back door when the deadbolt seized and was pemantently locked. We called Trumax and Dylan came within a few hours after our call. He figured out the problem and had it fixed in short order. We are very happy with the promptness, quality and cost of the service. Thanks Trumax!

The Tru-Max Security representative arrived a few minutes early which was perfect for me. He clarified what I wanted to have done (rekeying a lock), got busy, and did it quickly and efficiently. He gave me 2 keys and was finished. He was friendly and professional and I would use Tru-Max again!

Dylan was prompt, courteous and efficient in the job. I had to replace my existing deadbolt with a smart lock. I had purchased the hardware myself and had it installed. The rates they quoted were reasonable for installation. I would highly recommend their services again!

After getting locked out of our house on the coldest day of the year, we contacted every lock smith late at night who advertised 24 hour service. Tru-Max is the only company that answered and drove out at 1:30am to help us! Highly recommend this company!

I had a very positive experience. The technician answered all my door security questions that went beyond the lock that was jammed. The price was fair and I did not feel like I was getting ripped off. I would gladly use their service again.

Ken with Trumax was quick to respond with a quote when requested and he was able to accommodate me swiftly. My locksmith, Dyllan, did a great job and was super friendly as well. Can't go wrong with these guys!

Ken was very responsive, delivered fast service and went out of his way to special order some keys that had to come directly from the supplier. When I need locksmith work done again, he'll be my first call.

Trumax Security was great! They were able to come a bit earlier than originally planned, did a quick job of changing my locks, and the exchange was seamless. Ken was kind and efficient.

Kyle answered the phone and was able to quickly give me a quote. Josh arrived on time and did an excellent job. It was a positive experience doing business with this local company.

We had issues requiring a locksmith and called Tru-max Security and it was the correct decision. On time, professional and knowledgeable. 5 star recommendation at a minimum.

Great experience. The locksmith arrived on time, did the work quickly, and made sure everything was done properly before he left. Would definitely use this company again.

Professional, courteous service. Showed up on time, got the job done and cut a new key right on site. I'd definitely use Trumax Security in the future.

Dyllan and team did a superlative job, paid attention to costs, and even repaired a broken door for me no charge. What a great guy and great service!

Highly recommend. Took my call during a holiday, which I appreciated. Was in/out in 15 minutes, very professional, on time, seamless - thank you

Exceptional service! We had Josh come change our locks. He was so sweet and very professional. We highly recommend Trumax Security.

Very professional appearance, on time, knowledgable, demonstrated know-how. For sure recommend to others. Bloody well done. Thx. PG

Work was well done. Very professional. Reasonable price. I recommend Truman Security when looking for lock repairs and replacement.

Ken arrived promptly and provided great service. I feel that I got good value for my money and wouldn’t hesitate to recommend him.

Great communication. Frank was friendly and courteous. No more fiddling to get the locks open and closed! That made my day!

We had an great experience getting our locks rekeyed. The technician was patient and knowledgeable. Would highly recommend!

There is no actual office there. Just a post box in print service center. Did not get response on my call. End of story.

Ken was super responsive and the team did quick and good work. Fair price was very welcomed too! Highly recommended.

I have used this company in the past and they are very quick and efficient. Thank you for the great service.

The locksmith was able to unlock our antique credenza and even gave us a key that works! Thanks so much!

Prompt service, friendly technician. My front door deadbolt has never worked so smoothly!

Great service, responded to emergency repair within the hour. Only locksmith I will use.

Very professional clean made suggestions but completed work asked in as a timely manner.

Great service! The technician came very fast after the call! Highly recommended!

The service provided by Trumax Security was prompt, professional and friendly.

Fantastic service. On time, clean and professional. Would highly recommend!

Excellent, efficient service from start to finish! Would highly recommend!

Amazing, professional service and communication! Highly recommend!

Quick response, on time, polite, excellent service

Both Mike and Ken were very friendly and helpful.

Thank you for your help and quick turnaround.

Great service and price. Totally satisfied.

Very good work. No problems with new lock

Josh provided excellent service.

Amazing service and advice!