The customer service at this location is horrible! Please do not purchase anything at this location. Tiffany the manager needs to learn how to treat customers with respect and follow company rules instead of making her own rules that make no sense. Tiffany and Gaby should be trained! Buyers beware of this location!!!!!!! Do not spend your money here. Rude! Rude! Rude! Tiffany refers to herself as a manager but does not act like one. The owner of this location should invest into some training for his:her staff before they lose all their customers. The owner should also look at their google reviews and see how horrible they are and try to change! Find a new manager that would be the first step! As to Pandoras response below, first of all your replies to all the negative reviews are identical. Clearly as the owner you are not addressing the issues at your store and your continuing to lie to customers and let your employees/managers treat customers horribly! Secondly your manager Tiffany refused to give me a refund while I was in my refund/exchange period and according to Pandora’s customer service line your store should have done the return. Clearly your manager lied and tried to scam me by refusing to return the items and saying she can only offer me a store credit. You offered me a store credit but said I cant use it on any promotion products. That does not make sense. If I am getting a store credit I can use it on anything in the store. I have the email from customer service that states otherwise. We all get it you are a franchise, but again according to Pandora you have to follow the policies!

I wish I could have left zero stars - the customer service I just experienced was absolutely horrible. I went in to ask if they could clean a bracelet and pick it up another day. I was told they no longer do same day cleanings as they are too busy with the Black Friday sale (there was only 2 customers inside the store). I reiterated that I wasn’t looking for same day service and then the attitude came (rolling of the eyes) and speaking under her breath. I reiterated that I wasn’t looking for same day service - they kept saying the same thing over and over again. The salesperson seemed annoyed and then I mentioned oh you mean the for the balance of the holiday season and she said yes. I let her know that she was not clear (said I was perfectly clear). I told her that she needed to adjust her attitude especially if she was going to be working over the holiday season. I am extremely disappointed in the service at this store and will definitely drive the extra distance to not to have encounter this behaviour again.

There is lady there i dnt know was she store manager or what she was so rude didn’t greet me once she is full or arrogance dnt know why my husband got me ring from there later we came to h&m and i kept my pandora bag there on some shelf and i forgot to pick it from there and once me and husband realized we dont have our ring bag with us we look here and there also informed to staff there store manager arrive to us with empty box somebody stole my ring left empty box there overall i had bad evening starting with her bad dealing and ending with robbery

Oakville Place Pandora service is shocking. I have been a Pandora customer for many years and have bought Pandoras all over te world. This was the worst service I have experienced. The store manager made it very clear to me that it is privately owned, but in reality customers buy a brand, we don't care who owns the store. Charlene kept on saying I must contact head offices. I am very disappointed Pandora. The service was terrible and I will rather support Swarovski Jewellery after being treated this way.

Such a bad customer service! You feel like they’re doing you a favour by serving you. The girl with the brown log hair couldn’t be bothered any less to show me the jewelry and bragging to the other stuff member over getting $50 from Pandora employer. No smile, enthusiasm or willingness to help or show me more when there was no customers in the store. There is so many other stores to go to. I definitely won’t come back to this one!

Unfriendly and cold customer service. While standing in line (understandably a busy day), the store manager did not acknowledge customers in line. Even while standing directly in front her (while she allowed customers in) - which made it awkward to say the least! A little bit of friendliness goes a long way in preserving loyalty to a store. Won’t be returning to this store again.

I had a pleasure of getting served by Tanesha who provided superb service on returning and exchanging a broken ring. She didn't judge me or made me feel less important because I was looking for cost effective ring. I was so impressed that I ended up buying a birthday gift for my niece. Thank you Tanesha.

Stores have always been fine. Online however is a different story. I ordered a charm 3 weeks before Mother's Day with a guaranteed delivery date prior to then or I would not have ordered. Delivery came over a week past Mother's Day and they

I bought a ring and changed my mind in store 5 minutes later about the size and wanted to change the size. Was told by the manager, Tiffany that she couldn't do any returns or exchanges during boxing week but could as of January 3rd. Which

I agree with all the comments here that this pandora branch has cold and poor customer service. And I think they are not even bothered by it. To the owners of this branch - I noticed that some of your staff this weeked June 25-26 - ignores

There is a middle aged lady working there, shoulder length hair, who looks miserable and hates her job. Really bad customer service. I was just waiting in line and saw her entire transaction with 2 customers and did not see a single smile

Terrible service and support. I purchased a charm on line and picked it up at the Oakville Place location in Canada. When we got home, we were completely unhappy with the charm and decided to return it (not even close to the photo on the

A bit of a long read, but I urge all of you to not shop at this specific location. They lack common courtesy and knowledge of basic customer service. I called this store over the phone to ask if they refund online purchases. They told me

I am beyond disappointed in the EXTREME LACK OF CUSTOMER SERVICE. I have been a loyal customer, spent well over $10,000 in the last 10 years and have come to the conclusion that this may be the moment I throw in the towel and move onto a

My experience with Oakville's Pandora location was phenomenal! I was first greeted very politely by an employee, Patrick ! I gave him a slight description of what I was looking for and within two minutes he helped me pick a necklace and

My Fiance and I recently purchased our Wedding bands here. The staff were extremely helpful and not pushy like I had experienced in other stores. I also liked that the staff had an appreciation for our taste. We tried on many rings and

Pandora has a great variety of styles. I bought a few gifts for Xmas. Associates are helpful and professional, and the giftwrapping is great The only problem I have they don't pick up the phone

I went to a Oakville Pandora location as I was shopping for a Mother’s Day gift for my mom. The sales associate was full of attitude and did not give any advise on bracelet selection.

my mother was pleasantly surprised with my gift from Pandora. I am grateful for the lovely associate who helped me pick out the perfect necklace!

Will not exchange a ring on Dec 27th that is too big, even though the store is not busy! Won’t be purchasing from them again.