HORRIBLE LOCATION AND SERVICE. My boyfriend had purchased a ring Dec 2020. I had 2 years warranty. A stone recently fell out and I wanted to get it replaced. I went to this location to get it replaced on Febuary 14th. I spoke to the manager Sarab and explained my situation. I did not have a receipt, however she was able to pull up my boyfriends account which shows an order number (it was purchased online and PICKED UP IN OAKVILLE PLACE) she told me this wasn't enough proof and I would need the physical copy. I knew she was lying but didn't have the energy to argue. The next day I called customer service and got the receipt in 5 MINUTES! The customer service rep said she was completely in the wrong and was supposed to contact customer service right away to get the receipt. I then printed the receipt and went today (Feb 15th) I had explained the situation again and I got told by Lillian that I needed to exchange it in an outlet because it was purchased online... not sure what the correlation is. After going back and forth with her she called the manager Sarab and it took 7 minutes to figure out how to even do the exchange. Mind you she didn't know the warranty, didn't know what the ring was called, didn't know what size I got, and didn't know the phone number on the account which can all be found ON THE RECEIPT. After the exchange was magically done I asked her how come no one knows the policy and how customer service OF SWAROVSKI is telling me something completely different. She was a deer in headlights and answered all of my questions with "I don't know" I spent $100 on a ring with WARRANTY and somehow they made the experience so difficult. To Sarab and Lillian you really need to brush up on your policy and learn good customer service. I wasted 2 days to do a simple exchange.I was told to come with the receipt and there would be no problem...yet there was a problem...? Very inconsistent, no one who works there knows what's going on Stop being lazy and do your job properly. I also asked for their DSM and Lillian replied with "I don't know" so it's very clear to me that she is confused in life. Don't waste your time and money here, they don't care and there's way better quality jewelry out there.

The annual Swarovski Christmas Snowball Ornament is an important find every year, along with the crystal snowflakes I've been collecting them for years, their popularity makes the snowballs very hard to get. I ordered mine directly from Swarovski US in the middle of November, unfortunately the paperwork had not been filled out correctly and Canada Customs wouldn't let it through. Customer service was understanding and apologetic but couldn't promise anything as they were out of stock AGAIN. The rep searched his system and found 4 available at the Oakville place location, I couldn't dial the number fast enough and then no answer and no voicemail damn, within a few minutes I got a call back and this very polite woman listened to my story and initially said I'm sorry but we don't hold items, especially when there was many customers looking for them, you see I live a couple of hours away, this was a Thursday of the Black Friday shopping event. I told her that I was coming down Monday as I had test booked at the neighboring city's Hospital and that i'd come right from the hospital to her. Well against the store policy she graciously said yes she would hold it for me , she actually promised it would be there for me. That she was actually the store manager and that it would be there, well come Monday when I arrived Sarab was there to greet me and hand me my 2021 Swarovski Christmas Snowball Ornament. This woman was so kind to me even though I was just a voice on the phone, Sarab deserves this recognition. By the way by the time we bid farewell, I had the large Swarovski shopping bag filled with others special items for family members. Sarab certainly made this customer very very happy, Merry Christmas to Sarab and her wonderful staff

No. Just no. There is an option on the Swarovski site to locate corporately owned stores. To clarify, there was an item that I really loved and it was no longer available for sale and I heard that Swarovski allows you to send items for repairs at a pretty nominal fee. I brought my item to this location, not being aware that it is a non-corporate store. I did not find the store accommodating at all. I get that it would be easier if I replaced my item with something new but I really loved this piece. They sent my item out and it took 10 weeks for them to get it back. And when they received it the repair shop had said too many crystals missing cannot repair. I had waited 10 weeks, and was charged the fee for repair $20. Not to mention that I was not refunded the amount I paid and explained that it was for shipping to the repair shop. Meanwhile, the shop rep was pulling out my item from a full bag of other items sent back from repairs. It is very unlikely that my item was mailed on its own for repairs. Not to mention taking 2 months to get an item back that had no repair work completed. I was out the “repair fee”, time and after all of that did not get a ring that was repaired. Asked for at least a refund for the inconvenience, and seeing that the mailing fee was probably shared with other customers items. Nope, Swarovski head office could not do anything because the store is privately owned. So that was that. They seemed pretty certain that something more customer friendly would have been done for me had it been a corporate store. I would highly not recommend going to this store unless you’re a one and done customer.

I live in Oakville and I had a bad experience with Swarovski (Oakville place) i bought a watch 3 months ago and it was on the shelf and i didn't notice some scratches on it then i decided to order another one on line then return the one with scratches and that was done and when i went to the store to return it a mean store manager (Oakville place) which refused to return it and she told me (we wrote on the door no return no exchange) although nobody told me that when i bought it, and when i got nervous she offered to exchange it with a higher price watch and forced me either to buy the higher one or keep the one with scratches and i had no choice except to accept her offer and that was so rude way dealing with customers. then i sent an email to Swarovski to complain and some cutomer care agent called (Ruth) she was so nice and helpful and tried to solve the problem but she told me that the store don't accept returns (due to lockdown procedures) then yesterday i went to Swarovski (Toronto premium outlets) and i met a very nice woman and she took some time calling the head office and they solve the problem and finally i got my money back, so i wanted to share my experience with to warn anybody who wants to buy from this store and i hope nobody fall into this situation. And Swarovski team is the best but you should considering that some characters like (Oakville place) manager could make you lose some customers and also your reputation.

Regarding the evening shift of December 6, 2021: My husband, who purchased an online order of beautiful earring for his mother/myMIL, went into the store today to pick up the gift and wasn’t even acknowledged when he walked in. There were two women working, one older and a younger one. He said, “Good Evening” to both as he walked in and the older lady looked at him and put her head back down. As he retrieved the order confirmation from his phone, the younger one assisted him. My husband, who’s dealing with a sick, 94 year old Grandfather in hospital awaiting surgery, my husband who worked a 12 hour shift in construction, couldn’t even be acknowledged. However, a Caucasian coupled walked in shortly afterwards, and the older lady quickly acknowledged their presence and asked how she could help. This is just awful. She didn’t acknowledge my husband because he’s black? Is it because he was in construction work attire? You made him feel subhuman, and that bothers me enough to write this review. You are in Customer Service. CUSTOMER SERVICE! Remember that. No matter who enters your store, your JOB is to serve the customer. Without customers, you have no job. Thank you to the younger lady who actually took time to acknowledge my husband and assist him. I believe he even said to you, “Thank you for acknowledging me.”

What an amazing store! The manager Sarab went above and beyond to help me choose the perfect gift for my niece . She was so patient and kind as I kept going back and forth and could not decide. She worked so hard to get me the first purchase discount which head office didn’t send me , so Sarab made phone calls and spent over 30 min trying to sort it out so that I could save 10%. She was so kind and helpful! Today , she followed up by calling me to ask if my son’s confirmation went well, and if my niece liked her gift ! Unbelievable! No manager has ever called to ask if someone likes their gift ! Ever ! She went above and beyond where customer service is involved ! My niece loves her beautiful bracelet !! This lady truly cares about her customers ! I mean the sale was made , yet she still called me a week later to check if my niece was happy! Wow!!! Mena was also so lovely and helpful and “modeled “ many pieces for me to help me decide FANTASTIC CUSTOMER SERVICE SARAB AND MENA!!! Fantastic location, beautiful pieces and selections ! I will be back to this location whenever I need another beautiful gift THANK YOU SARAB ! You are the best customer service I have ever received and best store manager anywhere !!! 10 stars ⭐️

Horrible Swarovski location. They do not accept online purchases for refund, DESPITE them being a Click and Collect location, which per the Swarovski rules, accepts online purchase returns. Not only do they not accept returns, they blatantly lie about other nearby stores practicing the same; in reality, ALL THE STORES in the area (Burlington, Hamilton, etc) accept returns from online purchases. I called to confirm this with those other stores. Their only advice was to drive 1.5 hours one way to the outlet in Toronto, who will accept my return. And they were adamant that this was my only option apart from shipping it back to Swarovski myself, and paying for the shipping myself. Multiple different staff have told me the same thing at this store. lies lies lies. Don't waste your time with these scammers. Go to a reputable location elsewhere.

Went there during the black friday sales. They did not have proper markings on the floor for line ups assuming how small the shop is. We were waiting outside since the shop had reached capacity. A guy on his phone just walks in and on top the sales rep tends to him first. The rep at the cash counter kept being sorry and for nearly 20 minutes dealing with a client having online issues. Spent 30 minutes until i asked if they had the time to help me. I was there because my daughter liked a bracelet or else would have left. No covid precautions taken at this store. No distancing and on top of it customer service sucks. Never going back here again

Unbelievable service during the pandemic by the Store Manager, Sarab. I ordered a gift online which was being delivered by UPS directly to the store at Oakville Place. I tried several times unsuccessfully to get the package rerouted through UPS directly to my home. I reached out to the Store Manager at Swarovski, Sarab and not only did she reach out to the UPS driver for me to help retrieve the package but she also helped me to coordinate the pick up of the parcel with the UPS driver. I would add that the UPS driver went beyond in service and cared enough to help me retrieve the package. Thank you both so much

This location lacks customer support, professionalism, work ethic, and the workers do not have knowledge to deal with the customers. They only understand the bare minimum and don’t put in the help for their loyal customers. Farah was not willing to review the account nor assist in providing the requirement needed to have us leave happy. Second time here, to provide another chance but that was the mistake in itself. Other locations actually provide customer service, very dissatisfactory and time wasting.

I bought a ring here last year and it has ended up discoloring half of the ring and now leaves my finger green. I went in to replace it once you are finally open due to covid. After keeping track of my receipt it has finally gone missing and no one bothered to take our information or make an account when we purchased it so it is now $150 plus down the drain. I have taken great care and taken it off during water usage, never used sanitizer with it etc.

This branch was by far, my favourite- the staff are so sweet and helpful. A couple of days ago, I went to choose a gift for my mom's birthday, and the manager, Mrs. Sarab, was so kind and she treated me very well, and helped me find the perfect gift within my budget for my mom. She even wrapped up the gift so nicely and elegantly, and my mom absolutely loved her gift. They have good customer service. I would highly recommend this branch for everyone.

I had a lovely experience at this location. From the moment I walked in, the employees were super helpful and nice. I was looking for a Christmas gifts for my daughter and I am very happy with the gift I got. The employees gave me a lot of advice and helped me pick out a beautiful gift that I am sure she will love. I will definitely be going back for other gifts. Overall, amazing customer service experience and great atmosphere.

I visited Swarovski oakville place to buy a gift for my mom’s birthday . I had no idea what I should buy for her . Sarab and Madina they helped me to pick my mom birthday gift.They ware very helpful and very patient they had good variety’s which I didn’t see them in other locations they have a great customer service definitely I’ll come back again . Highly recommend

On December 9th, 2022 i went to Swarovski Oakville around 3:30 pm and the beautiful lady there helped me with my order reservation. She also went an extra mile to pack my order nicely. It was a pretty bracelet for my mom. Needless to say, i loved the service there. Staff is amazing. I don't remember the name of the lady who helped me but she was awesome. :D

I love this store, and the products are STUNNING. If you like to look like a FIERCE QUEEN, you’re gunna want to stop here. Amazing staff! Sarab, Jass and Yvonne have been very helpful everytime and I spend more money here only because the experience is fantastic. Yvonne even special ordered a ring for me just so it would arrive before my birthday

Whenever my husband and I want to purchase something from Swarovski, we make sure to come to this location, especially to see Ms. Sarab. She is amazing and very welcoming. She always does her best to help me find what I want and gives me great advice. I love to shop here because of her! We highly recommend to ask for Ms. Sarab's advice

I recently had the pleasure of getting serviced by Farah at Swarovski, and I must say, she is an absolute gem! Her attention to detail, professionalism, and dedication to delivering top-notch service made my experience truly exceptional. I highly recommend her to anyone seeking outstanding assistance and expertise at Swarovski!

I visited the Swarovski Oakville Store in June 2023 in search of a birthday gift for my daughter. Sareb was so helpful in helping me select the perfect, understated yet lovely necklace with a teardrop stone. My daughter loved it so much that she wore it on her wedding day, bringing me much joy! Thanks Sareb & team.

This is a great store!! I visited the store because I needed to make an exchange and Sarab (Manager) was very helpful. Sarab and Victoria also helped me to find my perfect wedding Jewelry. They were very friendly, patient and provided me with great advice. I highly recommend this store to anyone especially brides.

Terri2 Swarovski location. They do not accept online purchases for refund, even though v they are a Click and Collect location, which per the Swarovski rules, accepts online purchase returns. Swarovski customer service confirmed this, called the store while i was present and they still wouldn't return the item.

Went here for Mother's Day ;D twinkling, ✨twinkling ✨ little stars shining, shining like telescoped Mars, what beautiful shine upon fine evening I'm leaving the store day's wishes fulfilled and all thrilled; my boredom killed and freedom willed, time to count the sheep zZzZzzZ …

The staffs here are so rude. I literally had to go out of my way to seek for their help, there was no greeting whatsoever. The two female staff were just talking to each other while giving me the most judgemental looks, even though there was no other customers in the store. Will not visit again.

I got excellent customer service at Swarovski Oakville Store on Sunday, on the 10th of Sep. Farah helped me to choose a great gift for my wife. She was very courteous and helpful, a true professional. I recommend the Swarovski Oakville Store and Farah for a great, pleasant shopping experience.

Sarab was very helpful in making sure my warranty was claimed. Swarovski customer service wasn’t making the best suggestions and luckily when all stores opened up Sarab was sure to help me claim not one but two bracelets I’ve purchased less than a year ago. Thank you again Sarab!

Great customer service , I had a great experience with Swarovski oakville place I bought a gift for my girlfriend my she loved it. The manager and staff ware very helpful, kind, and patient. Well done Swarovski oakville. Highly recommend 5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Akhtar

Lovely place! The store is very clean and tidy! The manager was very helpful in assisting me when I came into the store, I will definitely come back again in the future! I will recommend this Swarovski store to all of my friends! Thank you for your great service!

I came to Swarovski to get a present for my Mom on Woman's Day. I needed some help picking out a bracelet and Sarab did an amazing job! I ended up walking out with 2 presents as I was so inspired and taken back by the beauty. I can't say enough. 10/10. Thank you!

It was a pleasant shopping experience. I recommend the store if you want to buy jewelry. The kind and cheerful attendant recommended some options for my requirements. She and her counterpart interacted with my family politely. We had a good conversation.

Great Service! I was exchanging a necklace that just would not sit properly on my neck... both Jass and Sarab tried everything to get it to look as it should. When we figured it just would not work the exchange for a new piece was seamless.... thank you!

I’m a Swarovski addict and this location is by far my favorite to shop at. All the staff are super friendly and helpful! Sarab, the manager, in particular is amazing! She always goes above and beyond to help me and is super sweet! 10/10 would recommend!

Visited this store today and love their items. Some great finds from Swarovski collection that may not find online anymore. Sarab the manager was very polite and professional. Thank Sarab we so happy with our purchase we will visit this store again.

I am giving one star just because of the Manager ,she is very unprofessional dealing with clients and big attitude ,she tells different things than most of other Swarovski deals are ,so she does whatever suits her, very unhappy with her service.

Very friendly environment, and helpful stuff with great knowledge of their Collections. The store manager Sarab deals with conflicts very professionally and smoothly, she makes sure you leave the store happy no matter what the issue was.

I recently had a delightful experience at the Swarovski store at Oakville Place. The staff's hospitality was exceptional, especially the young lady whose knowledge of fashion trends was incredibly helpful during my visit. I regret not

I needed to return an item that I bought two days ago and I was totally shocked to see poor customer service and bundle of lies. It says on the receipt to return or exchange within 14 days of purchase but the manager at the Oakville

I’ve got a gift for my girlfriend and my mom, and the ladies who work there were so helpful and they helped me to choose the best sets. Definitely will come back again, I highly recommend it. Thank you swarovski oakville place!

Fantastic service and lovely staff. The manager Sarab was extremely welcoming and helpful in finding what I was looking for. This is the best Swarovski in the area and I will be recommending this location to all of my friends!

I had a terrific experience shopping at the Swarovski store. Sarab very professionally and patiently helped me resolve an issue that I had. She and her staff are always very pleasant and helpful. Great store to shop at. Anita

Good customer service at oakville place location the ladies are working there they have good Knowledge about products also they are very helpful definitely we’ll come back . Thanks Swarovski oakville place

The manager was particularly unhelpful. They didn't carry a product we wanted... Fine... But then they did not offer in any way to help us find it. We drove in from out of town so it was disappointing.

The store manager Sarab was astonishing, with her attentive to details especially when I wanted to chose something special for wife, she really made my day with the right choices. Thanks to you Sarab!

Worst experience, rude manager. I took my item for a return with receipt in original condition. The manager said " I don't take returns in my store" arrogance and why not when the store is

I had very pleasant shopping experience at Swarovski Oakville place the staff were very helpful and helped me to choose the perfect gift. I prefer this branch other than any branch.

Best place for gifts! Got my mom and sister each beautiful sets and the customer service is phenomenal. They gifted wrapped the gifts, were so kind and helpful. Thank you so much :)

On this Saturday, it has become crystal clear that Swarowski shines as being the best jewelry store. Sarab, you are a precious gem. Thank you for your impeccable customer service.

I had an amazing experience with this store, the staff was very nice & the manager Sarab was an incredible person. She helped me so much to get a good deal for Christmas gifts

I had a great experience at the Oakville location while holiday shopping! The staff were very friendly, very knowledgeable and helped me pick out some amazing pieces.

The Customer service at this location is excellent especially Mina she was great, patient understanding and made great suggestions. I highly recommend a visit!

Beautiful store! I received excellent service from the lovely staff! Great place to purchase gifts, and there is a good range of different price points.

So happy with my purchase yesterday. The ladies working there were wonderful and they had so much collection to choose from. Will be visiting again

I went to Swarovski oakville place on Friday evening.. the service and help I received was phenomenal.. I felt like a VIP customer.. …

I’ve got a gift for my wife from this shop the sales person MENA was so helpful and provided a great advice …

Thanks a lot to the friendly staff, especially Mina, for advising on gifts selection.. you're the best Mina

Customer service is outstanding, and the products I have received so far are wonderful - great quality!

Lana was very helpful when I was picking a set yesterday for my daughter-in-law. Great atmosphere.

Sarab was amazingly friendly, helpful, courteous and flexible. Will definately shop here again

Helpful and professional staff. Cozy and pleasant ambience. Gorgeous products. Thumbs up!

Great customer service: patient and knowledgeable. Will definitely go there again

The staff was extremely rude and arrogant