Dear the sales team at Pakenham ford, Our first time buying a used vehicle, and the team was evident they had done this 1 million times, they knew what to do, say and act, the first interaction was via phone and next via emails following us adventuring the 2.5 hrs to view the vehicle. Every phone call and email was individual and it was like dealing with mates, fun and enjoyable interactions. once we arrived at pakenham ford the show room was clean and neat, the boys where attentive offering drinks and the keys to a well kept clean and i state clean as the previous car dealerships i had view cars they where dirty and or smelly not a strong selling point to someone wanting to purchase a car, this car was presented well and they were quick at getting plates so we could test drive. After negotiation (floor matts) and black slimline plates, We had to leave to go overseas and the boys still somehow made the whole transferring ,organizing of pick up etc a smooth event. I have to state how good the team here at Pakenham ford are . On 25.05.23 we drove the grueling almost 3 hrs to pick up the car and again the car was presented clean and polished even in the rain adorned with a big bow. This small detail makes a buyer feel validated even with a second hand car!!! thank you Thank you Team pakenham ford!!! Have a wonderful weekend Regards Dion Chapman

Extremely, extremely disappointed with the experience my mother has had here, she bought a ford fiesta on finance back in 2016 still paying the finance mind you, she recently had the car serviced a month ago everything was reported as fine, no issues, meanwhile the engine blew up on the freeway while she was driving, terrifying experience for her! she is still without a car and paying for a rental, when we had the car towed to ford she spoke to Adam (service manager) and describe the situation his response was what did you do? to help her out they said they would need to replace the engine $5000 to $8000 or to buy a new car off them! She is still paying for the finance of this car and it has only done 80000km!!!!! does anyone in their right mind think this is not taking advantage of my mother? in the meantime we took in to another mechanic who did a thorough investigation to the see core issue of what happened to the engine as the service team at ford are claiming its not their fault, this mechanic explained the water and pipe to the engine had been like this for well over a month and should have been spotted at the last service, I'm still waiting for the records to be sent to me. In conclusion avoid this place like the plague absolute scammers and putting peoples lives at risk.

Purchased a new Ford Escape ST from Cassie at Pakenham Ford and I have to say that I’m stoked. From when myself and my partner first went in to Ford just to have a look we were impressed with how we were approached by the sales staff and management and how they managed our sale from start to finish. Cassie was amazing, answering all our questions with patience and professionalism and I couldn’t be more impressed. Her relaxed and relatable approach made the decision to buy the car so much easier. From when we left the dealership to see the car in a different colour we were certain we’d be back to buy it from her. Shout out to the manager, and Chris who also made the process enjoyable and as easy as it should be. We are only too confident that we’ve been looked after. We really enjoyed dealing with everyone at the branch and wouldn’t hesitate to buy our next Ford from them or to refer anyone wanting to buy a new car to them. Thanks guys!

We enquired about a vehicle that was advertised on carsales around midday on a Saturday, upon obainting the phone number for the dealership, we rang and our call was taken by Jackson. Further information was requested from us and a prompt returned call was made within the hour with all questions answered in which a trip to Pakenham was made from Croydon. We were pleasantly greeted by Jackson on arrival and a deal was done by 4pm. The communication during the 5 days prior to delivery was excellent to keep us updated on progress of us receiving our new vehicle - thank you Pakenham Ford

My business partner and I recently purchased a Falcon FG X for Pakenham Ford and we were thoroughly impressed with their service and professionalism. We felt as if they valued our business and nothing was too much trouble for them. We really appreciated the willingness of Pakenham Ford to let us test drive multiple cars and also allow us to keep each car overnight- this really helped us make the right choice. I would highly recommend Pakenham Ford to any prospective new or used car buyer.

We’ve booked Pakenham Ford for test drive Next Gen Everest Platinum. This is the only dealer we found near us for test drive “Platinum “ But when we arrived there they asked us whether we ordered one and we said yes we did one with Coffy Ford. Then they suddenly refused to allow us for tests drive the vehicle and told they can’t allow us to do that. Such a shame and can’t believe why they scheduled a time before. Don’t go there

Absolutely incapable of comprehending basic instructions like refraining from washing a vehicle. It's astonishing how Ford consistently fails to adhere to the simplest guidelines. Last time they washed our car, they carelessly flooded the back, leading to thousands in damages. This service unit continues to demonstrate the same incompetence as the rest of Ford, blatantly ignoring our explicit request not to wash the vehicle.

So far so good. Ford in general has a bad reputation for service. Pakenham Ford so far has been excellent. They service my Ranger and always have the time to listen to me. And I mean listen. Last service I mentioned a small noise coming now and then. Picked up the car. Noise reason found. Fixed under warranty. 2 month later noise still gone. Hopefully they will keep on being good. A good way to keep customers coming back.

Had a problem with my Ranger on the way to Phillip Island last Friday and called the Staff at Pakenham Ford. Josh was very helpful and said bring it in and we will scan it and try to help. I arrived and Josh was fantastic. Within an hour and a half late on a Friday afternoon in 38 degrees heat they had diagnosed the problem and had me back on the road . All the staff were very helpful. Thank you to all involved

I recently purchased vehicle from Pakenham Ford Motors. Staff were not pushy and at no time was I placed under duress. Ryan and Tim went out of their way to provide A grade customer service. Tim made sure car was checked for safety and excellent driving performance. I cannot speak highly enough of Tim and Ryan. I recommend PFM without hesitation Di Gabriel

Excellent staff who have always gone out of their way to look after me. Had a fuel pump issue during a service that required a replacement and it wouldn’t be in till the Monday. They were happy for me to keep the loan vehicle over the weekend and even swapped the loaner I had with one bigger so I could fit a baby seat in the back

An absolute pleasure to deal with, Craig and his team made our experience hassle free and we are very happy with our car. All the hard work put in by this friendly team made the purchase of our new car worth the 41/2 hour drive to pick it up. And not forgetting the full tank of petrol to get home. Many thanks, Travis & Tracey.

If you are looking to buy a ford of any description, ignore sean white, and go straight to pakenham ford for exceptional service and advice. Our recent purchase of a ranger was a joyful experience as the financial deal was good, the flexibility and friendliness of the customer service staff was great and we love our car!

The team at pakenham ford made it a delight to purchase a new vehicle, polite and imformative, they really new their product and nothing was too much trouble, special thanks to Sarah for going above and beyond and always in a cheerful manner. I definitely recommend pakenham ford if your looking for a new vehicle.

Very happy with the service before buying my new car. Always available, answered questions, very helpful. Not so much after, however. I was supposed to received a $250 gift card as part of my purchase... it's been 6 months and I am still waiting. Have rung to follow up but have never had my call returned.

! Beware of their car repair work ! The business failed to repair my car fault, but they charged me 3k for the service. I had to give my car to a wrecker since it had been totally damaged. There is no way I would recommend anyone trusting them with their car repairs . Say away from this business!!

great service department. I called my local ford dealer with a safety issue and they couldn't fit me in. Pakenham ford made the time to inspect the problem to see if it was safe to continue driving. went above and beyond and will make the drive up to service my Ford here. Highly Recommended

Great team at Pakenham Ford. Purchased our Everest back in April this year and the sales team were so easy to deal with and extremley helpful. We recently had it seviced and the service team were just as good. Highly recommend Pakenham Ford. Keep up the great work :-)

Once again Pakenham Ford has shown such outstanding service. We just upgraded our Everest to the new Everest Sport and I could not recommend them any more highly. Thank you so much to Sarah & Craig for making it so easy. Wouldn't go anywhere else!

Yet again another great experience from the service team at Pakenham Ford. My car broke down over the weekend. I dropped it off Monday and had it back the next day even though they were under the pump. I’ll only take my car to this awesome team.

Recently purchased Fords pedigree xr6 sprint at Pakenham Ford. The sales team at Pakenham absolutely rock and are nothing short of a pleasure to deal with! Great work girls! Choose Pakenham Ford for your next car for guaranteed top end service!

Excellent Custom Service, my 'out of warranty' car had an issue and they fixed it within a hour after I just turned up. They have restored my faith in new car dealerships. well done Pakenham Ford, looking after the little guy again.

Thank you so much for giving us such a fantastic experience. It was quick and nice people, the car had been serviced, spotless and filled up full tank . Again thanks Sarah and Craig. We will come back for sure. …

Had a great time at Pakenham ford when selecting a first car for my daughter, I was very impressed by one of the the sales assistant Dinal as he was extremely helpful and knowledgeable towards all questions we had.

Jackson from Pakenham Ford helped us buy our new car. From the day we walked in to the day we picked up our car Jackson made the process really easy and smooth. Highly recommend this dealership.

Couldn’t be more impressed. After a week of enquires and a 2 hour drive to get there, Kayla went above and beyond to ensure I had a great customer experience and drove off in a fantastic vehicle

All the staff were easy to deal with and really good people who made sure that everything was right both during the purchase and for when I picked the car up. Got a great car too !

Fantastic customer service from Dinal after visiting Ford Pakenham recently. Would definitely recommend Ford Pakenham for a smooth and professional purchase of your next car.

Dinal was a great salesman through the phone, helpful and answers all my inquiries. That actually made decision making part of the process much easier. Highly recommended.

Good service and comfortable waiting area with kitchenette. Easy to remote work there while you're getting your car serviced. They keep you well informed on progress.

Great work from Craig & Josh when visiting the dealership recently. Would recommend Pakenham Ford as a great place to buy your next car. Keep up the good work guys!

Extremely professional service experience with a highly presented car at the end of the process. Options available for pickup of my car and return also appreciated.

Came to look at some cars and the sales person Dinal was very informative and helped me to narrow down my options. Really friendly service.

Excellent customer service and finance support from Jack and Jackson thanks to their professional work ! I highly recommend Ford Pakenham

Dinal a salesman there was great and helped guide me through the whole sales process, he made it seamless and easy to make a decision

Welcome and friendly team that helped me find exactly what I was looking for. Thanks again Dinal for your assistance.

Fantastic service, great experience, efficient and reasonably priced. Loan car available also.

Good service. Dinal’s salesmanship was very professional.

Absolutely amazing salesmen and a very positive place

Great people. Great Service department. Thank you