Mighty UNhelpful and rude. We have had 2 bad experiences in the past week. 1) We did a click and collect for some fire wood that we needed for that night. Hubby rocked up at 5:01pm and doors were closed and phones rang out. The closing time in the email confirmation and on the website still said 6:30pm and hadn't been updated to reflect an earlier closing time. The guy he spoke to the next day was really arrogant and made it seem like it was common knowledge and we should have known. 2) Today i sent my husband for a click and collect for something different and this time he got lectured on how it states clearly in the email that only the person making the order can pick it up. When my husband explained that neither email stated this he insisted it did. Hubby went to show him the emails and he didn't want a bar of it. Guess he likes making up rules and doesn't like being wrong. Both emails state "Please bring photo ID for easy identification confirmation." I would have thought sharing the same surname and same address and providing them a confirmation order number would have been enough. Wont be giving you guys anymore of our money or time. Super rude and arrogant.

Unlike some of the bigger chain hardware stores (you know who) this store differentiates itself in one very obvious and spectacular way. With the large chain store you can walk their very large stores looking for someone to assist you. At the Peakhurst Mitre 10 you are greeted immediately by an assistant asking you how they can help you. A very pleasant surprise is that everyone in the store seems to know everything about the store. Can I say that is becoming an uncommon trait, where the norm with a lot of stores, you have to talk to 2 or 3 people to get the info you need. So their point of difference is definitely service. It would be nice if more businesses focused on service like this one does. Is it a super jumbo mega store? No. Is the experience far superior. Yes. Unless you are looking for 12 different brands and the service is not important, give the warm and welcoming folks at Mitre 10 Peakhurst a try.

After 8 years of loyally visiting this place (even though the major competition is cheaper) today we have had an experience that means we will never go there again. My husband drove there especially to get a tin of paint we needed and arrived 40min before closing time to be told "NO, WE ARE CLOSING SOON, we won't be mixing paint anymore today!" The assistant was RUDE and we drove 30minutes wasting our precious petrol and time, for NOTHING. Mitre 10 is already very overpriced with mainly poor quality Chinese made stock but we kept going there to support local staff who were employees there. Well, this guy has now ruined it for his whole team, because we won't be going back and I'll tell everyone who will listen not to go there either!!!

I arrived 30 minutes before closing time. It had taken me 35 minutes to drive there. I was greeted straight away and I had asked about one product although I knew I wanted to browse since I had driven all that way. This guy kept telling me in different ways they did not stock the item I wanted and I said I wanted to have a look anyways since I drove all this way. I did not tell him I wanted to browse as well but I shouldn't have to just because they want to close early. There were 5 staff members not doing anything yet I was being hurried out of the door when I barely looked. He left me alone because I said I wanted to look. I also wanted to cut a key but did not want to because of the way one staff member tried to turn me away.

Served by a very rude blonde lady with a slight accent today. No greeting or hello. I was asked if I owned some loyalty card. I said no. She didn't bother to tell me about the card nor offer one. She told me the price. I inserted my card to pay BY EFT WITH A PIN and waited. She handed the receipt over and I said I said I hadn't put in the PIN yet. Her response was its on credit. The machine does what you tell it too. I told her I hadn't selected anything. She said oh well it's on credit. She couldn't give a sh#$. Based on the arrogance of this woman and the final smirk with "thankyou" I wont shop here again. Try to support the local but no chance. I'll go the local bunnings.

Absolutely embarrassed for the workers here at Mitre 10 Peakhurst, although I have an exemption and all medical certificates not to wear a mask due to difficulty breathing and asthma I was forced into buying a mask to enter. I then bought a mask just so I can enter and the lady at the front counter spoke nonsense about me to other customers saying well I have to do this and do that to work. Another fella that works there was completely in denial on what the law is with exemptions and medical reasons forcing me to struggle breathing. Olga and the other fella will not see my face again in this store. I will purchase my products from other competitors in their industry…

I agree with Greg Smith. The staff are unfriendly and a few of them are not as professional as they should be in product knowledge. I was there recently and they were unsmiling, rude when blocking you, with no apology. I only go there because it is convenient, but prefer the service and professionalism of Bunnings anytime. One of the staff was even swearing the "F" word - you would not find this attitude in most business premises. I think that the staff have been there a long time and have become complacent, like they are untouchable!! Management, wake up and correct this before you start to lose customers.

Going to the store for over 15years the manager at the time Gary approached me and greeted me with “great you’re wearing a mask mate but put it right over your nose “ his rude way of saying your nose isn’t covered enough. I wonder if Peter is Still his manger? He would be proud of the respect Gary shows his customers. Appreciate it’s tough times but if their staff can’t cope then they should really stay home and not make the situation more stressful for the community. Mitre 10 need to manage the mental health of their staff and make sure staff like Gary stay home

Very unprofessional staff, because every store is owned individually, they claim that they dont have to obide by advertised prices or what's on offer in the catalogue. Will not take anyforms of by now pay later (afterpay humm etc) even though its advertised on their webpage and catalogues, thier excuse ? We are independent so we can choose what form of pay to accept. Needless to say bunnings and thier snags all the way. Tried to help out the local guy, but they seem to have a chip on thier shoulder

Have always gone to Bunnings and having moved to a new area tried this Mitre 10. The staff were very helpful and gave me great advice about everything I asked. What impressed me most was when my 2 year old threw a tantrum at the checkout they were so understanding and assisted me by coming from around the counter and scanning all my items quickly in my trolley and then helped me carry it all out to my car. Have never had this experience anywhere else - THANK YOU!

I can’t wait for Bunnings to drive these crooks out of business. Bought branded garden equipment. Stopped working after 10 minutes use. Bunnings would have exchanged no problem. These mugs washed their handsome and made me go to the agents for the brand. Another crook charged $50 to assess, kept it from 4 weeks and sthill had not assessed. GO TO BUNNINGS! YOUR CONSUMER RIGHTS ARE RESPECTED. THESE PEOPLE WIPE THEMSELVES WITH CONSUMER LAW.

Not happy. Very unfair management. Bought a pool chlorine (10kgs) - "didn't have a smell of chlorine" and it dirtied my pool with one scoop! Tried to return and got the ADVISE it couldn't be returned as it was opened! Now I have got 10 kilos of mud and dirt!! I guess poor management. See photo - happened as soon as I added the Mitre-10 Chlorine granules (1 scoop)

This place is old, but has what you need. The plants section seemed a bit packed with things and tad slippery, but rest of the shop is nice and tidy. One thing that really bothered me was that there is no toilet here. This isn't exactly a nice gesture on part is a mid sized store. Price is ok for the most part, but as good as Bunnings.

Staff attends to customers swiftly and offer assistance. Problem is that they keep hanging around you after they've answered your question and basically hover behind your shoulder until you make a choice and walk to the counter. Overall i enjoy shopping at this store, they have a wide variety and staff is mostly friendly and helpful.

Not the largest hardware store but certainly makes excellent use of available space. Very comprehensive range of both tools and materials, and a lot closer than any of the larger hardware stores.. If you're indigenous to this propinquity, this place will save you around an hour of travel time getting to the nearest Bunnings..

A good suburban hardware store. Their range isn't as big as other larger hardware stores but I almost always find what I need here. The staff are also very helpful and knowledgeable and are probably the biggest selling point of this store, unlike some other larger hardware stores.

A local Mitre 10 with a good selection of tools and equipment that is not so far off pricing from Bunnings. Staff are friendly and extremely knowledgeable and I never have to waste a great deal of time here to get what I need. Great for a quick in and out pick up of supplies

My favorite store to shop at, the staff are so helpful if your a DIY or a Pro these guys are so awesome. I am a regular shopper here because I know I will get the help I need their customer service is the best and without fail they consistently deliver. Rock stars!

14/10/2016 I agree with Greg Smith 100% Staff standing there doing nothing and when they are asked to help they make you regret it. 17/10/2016 Again I thought I would give them another chance, a different person with the same stupid attitude. They are hopeless.

Amazing customer service and problem solving. There was a mistake with my online order as the item that I purchased did not have a battery or charger. Garry was helpful enough to fix my problem and liaise with their head office to fix my issue. Happy customer!

I have shopped peakhurst M10 for over 20 years. The staff are knowledgeable on products and can lead me to the right spot for dooicky I am Chasing. Much better service & their prices are competitive with the mob who reckon they will beat prices by 10%.

Staff R very Helpful & Friendly. Went there this morning, Gary helped me with most of the Stuffs as am a Novice when comes 2 which 1 is the Right 1 to get. Mitre 10 Peakhurst is Lucky 2 have him as he is Helpful, Friendly &Knowledgeable of the products

If you are looking for a hardware store with old fashioned service and friendly advice, this is your place. Who would have thought that you would get this treatment in a massive chain. Just shows that it's all about the people. Keep up the great work!

Always fabulous customer service. A little more limited in products than Bunnings but would shop here first every time simply because when you go in and ask for help they actually help you and don't fob you off like Bunnings do. Massive difference.

I visit every week end Very Handy Store Prices are fair enough including bargains lets all use it to keep the old men employed ..... they certain to know what you need and it's a very handy local hardware store Don't use it we will lose it ! Philip

Today I was served by a really nice lady she must be weekend staff applied my discount card credit without even to be asked I think the ladies that normally work during the week could take a bit of notice how to treat customers... …

I ordered 26cc blower online they delivered spot on service. Great staff I tried to leave a review via the email but it never worked. So I leave the review here. They are much more helpful here than dummings. Remember Reschs Refreshes.

What is the point in letter-dropping magazines showing the wonderful bargains , only available between 8th and 29th September when a quick internet search shows the items are"out of stock" at all locations nearby? (Asking for a friend)

Not a huge place, thats obviouse but the staff there are very friendly, they actually go along with you through every detail and help you carry your stuff to the cashier even!!They're very fine with returns and money back is instant.

I had a very pleasant experience. I went there for a specific item and I ended up bying a heap of other things too. That said, they have a wide variety of products at reasonable prices. The staff are very helpful and friendly.

Great place for all your building, hardware or diy projects. I like this place as it has what you need and plenty of staff on hand to assist. The only fault Is limited parking but other than that look no further.

A very handy local hardware store. We purchase stuff from here all the time. They have a large variety of everything on the shelves. Reasonable pricing. Convenient parking out front. Good customer service.

Not as big as Bunnings but has everything you need. Staff are very knowledgeable so when you tell them you need a thingamebob to go in the whatsy they usually know what you're talking about. Recommended.

Needed to use the bathroom, was told be the store that only women and children are allowed to use the bathroom. They only let me use it when I asked them if they would prefer I went to Bunnings instead.

I enjoy shopping there as it is well stocked and well organised with plenty of space . There is good quality merchandise and helpful staff.and a nice gardening section and plenty of parking under cover.

Barbara was the best, rang to enquire about a whipper snipper they had advertised on their site, and was happy that the Peakhurst store had one left and they kindly held it for me. Thank you so much

A pleasure to go to. Nothing is ever a problem. Help is always tg yea. Totally recommend coming here. I have two larger hardware stores closer than th it s plac ed but I will always come here

Great hardware store has everything you need without having to walk around for half an hour. Friendly and knowledgeable staff that you don't have to hunt down if you need anythingq

Personal service from people that actually know what they are talking about. Everything you need, easy parking and competitive prices. Way better than the Bunnings experience

Large well-stocked store with helpful and knowledgeable sales staff. Eager to help you solve maintenance problems. Also has a nursery section and stocks outdoor furniture.

Great service provided - staff are always asking if you need a hand. Better than those major hardware stores with grumpy staff members and limited staff to even help you.

Friendly and very helpful service from staff who actually know a thing or two about the products they sell, unlike that snag stall warehouse down the road...

I was really struggling to get the right things for my vegetable garden and one of your staff was so helpful I had to say thank you - Martin - what a legend

You can always find a staff member to help you with any purchase you intend to make, never had a problem with parking - altogether easy hardware shopping.

im not from the area & only needed a few things for a small job ... the staff here were so helpful & knew what they were talking about ... thanks again

I gave 10 stars! Staff are well knowledgeable and give very good suggestions. It has pretty much everything in stock, easy underground car parking.

Garry was extremely kind and courteous in helping me order a storage unit that wasn't available at the store. Thank you for the 5-star service!!

A good range of everyday hardware products, including tools, gardening and friendly service. We are lucky to have this store in Peakhurst.

In Mitre10, there are so many items that are not available in Bunnings. The brands for paint palettes are limited though (Dulux & Accent).

Good old fashioned service from a local hardware store. The staff are patience, well done to the three gentlemen on close this afternoon.

limited selection, don't ever seem to have what you need. Store manager has a bad attitude and is arrogant. waste of time going there

What impressed me was the high level of helpfulness of the friendly staff. Not many hardware stores have this kind of attentiveness.

They were most helpful particularly as they were one of the only hardware stores that was both open and providing customer service.

Outstanding service 100 times better than Bunning, Staff that are really great and smart ... Prices are better than the big boys

Excellent service and very helpful staff compared to Bunnings where you need to search high and low to get assistance.

Always staff ready to help you. Makes it a quick visit each time. Also plenty of parking in the underground car park.

Plenty of staff and has everything realy. Much prefer here than going to Bunnings where you can't find anyones help.

Staff are great. Very knowledgeable, you g staff eager to assist. I have been going to peakhurst for years.

The usual, better organised and more compact and attractive than Bunnings, with no shortage of selections.

Consistently good. Friendly, very helpful service. Great range of product. Very convenient. Will be back.

Close to home obviously not as much stuff as bunnings but does offer some stuff that bunnings don't have

Always have staff available to help you find what you're looking for and advise on what might be useful.

Helpful sales staff but a few more on the floor would be good. Always someone waiting for their advice.

My first vist to any Mitre10 and I loved it comparing how I am treated at my local Bunnings Casula..

Friendly, a good range of product. Love the underground parking. All their staffs are knowledgeable.

Very helpful staff and more specifically, easy to find. Rang ahead and had the item waiting for me.

Bit pricier than Bunnings. Nursery needs a bit of love, lots of sickly plants looking for a home.

Some things a little obscure, but always lots of friendly staff to help, & they know their stuff

Great suburban hardware store with good old fashion service and fantastic variety of products

Friendliest staff, they really know their stuff. Will help you find what you need every time

Good basic hardware shop , convenient location , although bit pricey on some items at times.

Definitely the other hardware store , Mitre 10 Peakhurst definitely better than Bunnings .

great local hardware store. good prices. dont waste your time driving to to massive stores

Friendly helped me to get what I needed which was great they are always helpfull on there

Had what I needed, helpful and polite, and could deliver in short order. Mighty helpful!

Very helpfull great advice & fully stocked and very cheerful a pleasure to shop here

Staff very helpful store well set out parking up top also under the store not a lot.

Friendly and helpful staff with great products knowledge. Highly recommended …

Great place to find anything you need and the staff know what their talking about

Always able to help and you don't have to look far for assistance. Great value.

Best hardware store in Sydney, the staff have alot of experience and knowledge

Its on the smaller side, but you should be able to find most of what you need.

Customer service was great. Found exactly what I needed with help from staff

Not as big as Bunnings, however, they still have a great variety of products

Old school hardware. Good service by real people. Not $20 per hour robots

Easy location of the main road plenty parking customer friendly staff.

Friendly service with experience, the price are good and competitive.

It was good got what I wanted saved me diving all th way to bunnings.

Great range in convenient location. Warm friendly and helpful staff.

Staff used to be more friendly. Women on checkouts not happy people.

I was treated with disrespect and patronised during my phone call.

Nice friendly staff, a bit of a cluttered store but good parking.

Many great products to choose from. Very helpful staff to assist.

And can be a bit pricey but it's a good store and it's convenient

Helpful staff and always worth a visit before you hit bunnings

Very helpful. They dont charge to mix colour into paint.

Good store, big range of stuff and the staff are helpful

Love the shop very helpful friendly stuff and good price

Always exceptional service at the local hardware store.

Well staffed. Staff always very nice and ready to help.