I would give 100 stars for Thomastown pet ban the fix me up with things to keep 2 week old kitten I found give me discount on milk an went in today an had 30$ to my name they give me a bag full of spot on an heaps of other stuff an lord Smith would not help me less had $300 to do enything to my cat other wise do nothing petbarn give free im on disability support pension so no money at all struggle to eat cat comes first petbarn save me this week thanks heaps❤

I'm not sure which Petbarn this review is for (it just says Petbarn) & I've been to 3 different ones recently but they all have great service. If you want to see if that store has what you want go online store, select click & collect location, add the product you want to your cart, once added go to your cart and it will show you if that product is in stock at your selected Petbarn. That way you're not wasting petrol & time if they don't have what you want in stock.

The last 2 times I have attended this store, I have noticed staff are very opinionated with their advice! On neither occasion did I ask for any advice, I asked where the product was that I was looking for. The advice I was given was not at all right! I would hate it to happen to someone that is actually looking for guidance and advice. On both occasions it was the younger staff. I find the staff there have no experience or expertise too offer.

David and the staff a really friendly and helpful. They know exactly what you need, even if you don't explain it very well. Nothing is too much trouble, even when I needed to swap a wrong item I had bought online and it was my error, David just sorted it when I came into the store. Thanks team!

Extraordinary service. Order online from the vast range of healthy pet food and toys and accessories. One hour delivery available as well as click and collect or regular delivery. If there is an issue with the order, the friendly staff will contact you to resolve. It’s simply too easy.

Prices were a little different at the checkout ($5-$10 difference) than what was advertised but other than that, I'm happy with the service provided! Received my order the next morning and the box was finally the right size and not overly large for the product size.

Went into the store Thursday 28/12/23, two lovely gentleman assisted me with everything, and even offered to carry the large bag of dog food I purchased out. Very polite and knowledgeable staff, I trust this pet barn and their staff over other locations.

Puppy school highly recommended. Trainer was amazing. Thank you Nicole. Pippin loved you... Pippin at graduation. So proud of himself..

Needed a hand with pet food.. staff were super helpful and held my puppy so i could get some other things.

Staff are AMAZING here. Couldn't recommend them more if you've just gotten a puppy and need some advice!

Excellent experience. Knowledgeable, polite and very helpful staff. Looking forward to going back again.

The store manager was extremely helpful with product knowledge and our kittens love their new food.

Extremely fast delivery when placing orders on-line. Last 2 orders arrived within 40 minutes.

Great store with friendly staff and plenty of stock on-site

It was great service helpful and got what I was looking for

A little expensive but overall experience was great …

Great service, good choice of dry food, treats, toys.

Nice set up... Need more family friendly price range.

Very friendly staff and good prices

Everything you need for pet