PLEASE THINK TWICE BEFORE CONSIDERING USING THIS DRY CLEANER. TRAUMATISED! Extremely upset and traumatised from my experience with the service at this dry cleaner. Not only did they ruin an expensive dress worth $800 that was only worn once/twice but they refused to provide any compensation for the dress replacement or even refund for the price of the service. THIS IS MY FIRST (& LAST TIME) visiting this dry cleaner. I had brought in my dress which only had makeup stains around the collar, hoping that the dry cleaner would be able to remove it. When I went to pick up the first time, it looked like the DRESS WAS NOT CLEANED AT ALL with the makeup stains still present. They gave me the excuse and said that it must’ve been because the makeup was a similar colour to the dress so they must’ve just missed it (this is foundation on a pink dress btw). On top of that, I noticed a brown ring on the chest of the dress that definitely was not present when I brought the dress to be dry cleaned. They assured me they’d be able to re-clean and remove the marks. This was on a Thursday, they told me to come back to pick up on the Saturday. I went to pick up on the Saturday morning, and you guessed it…. The dress was untouched. I called the “boss lady” and she replied with, “come pick up this afternoon, it will be cleaned.” My bf who was with me at the time suggested I take photos of the dress (I’m so glad I did this.) When I picked up my dress the second time…. I was shocked and livid to find that the BROWN RING on the chest was NOW A WHITE RING with DAMAGE on the FABRIC. Additionally, the pink on the dress had FADED significantly/ DISCOLOURED. On top of that, they LEFT A HOLE on one of the sleeves. It gets worse… there were now PATCHES OF BLUE MARKS around the underarm areas of the dress. My dress was completely ruined and they had the audacity to say it was my fault. They were unsympathetic and they REFUSED TO ACKNOWLEDGE THEIR MISTAKE and instead, TRIED TO BLAME ME FOR THE DAMAGE to my dress. The staff even went as far as to accuse me of not knowing how to properly care for my clothing, which is completely untrue. I’m so baffled as to why they would not admit fault when I have clear photo evidence of the before and after. I’M JUST SO GLAD I HAVE PHOTO AND VIDEO EVIDENCE. THEY EVEN PREVENTED ME FROM TAKING THE DRESS HOME BECAUSE THEY THREATENED THAT IF I TOOK IT HOME I WOULD HAVE ACCEPTED THAT IT WAS NOT THEIR FAULT. (I actually had to go back on Monday morning to retrieve the dress.) Despite my attempts to reason with them, the staff remained dismissive and would not provide any compensation for their mistake. This is unacceptable, especially for a business that claims to have 10+ years of experience. APPALLING. After I retrieved it back on Monday, I took the dress to get advice from another dry cleaner (a reputable one, I did my research this time). After examining this dress, this other dry cleaner could tell even before I showed them photos of what the dress looked like before the tsunami of an experience it had that: a) the colour had faded significantly b) the blue patches around the underarm was from a solvent they used c) they had treated it with water which they were NOT SUPPOSE TO d) it was definitely the dry cleaner’s fault In short, THEY HAD GONE AGAINST THE CARE LABEL INSTRUCTIONS. I have now gone to fair trading as they WOULD NOT COOPERATE AT ALL. Overall, I strongly advise against using this dry cleaner. Not only was my dress ruined, but the lack of customer service and refusal to take responsibility for their mistake is unacceptable. I hope others will take this warning and avoid similar disappointment. If you’ve read up to here, thank you for taking the time in reading this. I wanted to share this honest review in the hopes that no one else would have to experience the horrible experience I went through.

L X who left a review, I just had the same experience regarding my $800 Canadian dollar Bogner pure white ski pants. I asked for them to remove the black dye that ran onto the white ski pants on either side of the zipper. The lady said she wouldn't charge me if she couldn't get the black dye out. I went today something seemed quite strange, a man maybe the owner who I've never met says he's met me but I never forget a face but he knew something, I'm sure he's heard the story about this before I did. The lady came out and knows my face and exactly which outfit I left. She tells me they're not ready, I said why? She went and got them and she was using all sorts of excuses in the end, now that I've read your review below she did the same thing to my pure white ski pants they are coloured light beige. The man tried to add to the story and say they weren't pure white when I took them in and I have photos of them they changed the whole colour of them. I am Furious!!! They they have lost me as a customer and I will report them to Consumer Affairs. I'm not sure what's going on, there sounds like they're burning the outfits or putting them in a dye trying to fix the problem. The labels of how to dry clean these expensive ski pants are written on them and if they cannot read it's in English they are not doing their job correctly. Do not give them anything white or like a wedding dress to get stains out they're not experienced do not go here. As an investigator I will be pursuing this problem

Handed my veil and wedding dress over to them more than two months ago. They managed to turn the dress yellow and then remove sequins off my dress! My dress is now ruined and does not look anything like the dress I originally had! Now they are refusing to hand over my veil even though they sent a photo of what looks to be my veil getting cleaned. Each time they produced someone else's veil and tried to tell me a one-tier short veil was my veil even though my veil was clearly a two tier very long veil. Girls stay away from this business!!! They are now claiming I did not hand in my veil to them in the first place even though there are witnesses!! I have found them to lie straight to our faces many many times!

bg Gi I recommend you ask for replacement costs of your ski pants ...have evidence of the purchase and photos of pants. I took them to court and won. The judge was horrified with the lies they made up in front of the very judge! This business was below standards in how they operate. This will happen to future customers as clearly they have not learnt their lesson from my court case. Stay the heck away from this place!!

This business will ruin your garments and then not take any responsibility. I brought my expensive dress here for a steam prior to an important function and they damaged my dress and lost the belt attached. They have not taken any responsibility and have handled my complaint in a rude and unprofessional manner. I would never trust them with my garments again. If I could give 0 stars I would.

I purchased designer sneakers for my son and unfortunately arrived with some weird pink markings. I went in today and the lovely lady fixed them for me instantly without damaging the white shoes! I can’t recommend this place enough! Customer service was amazing also. This is definitely going to be my new go to dry cleaner!

Literally the only place I'll get my dry cleaning done. They've done countless suits and clothes for me. They've also don't some phenomenal work on formal dresses for my sisters. They owners are the sweetest people ever and really can't ask for a better service.

Staff were super friendly and professional. They did a great job with cleaning the king size quilt and mattress protector which were very yellow (boys will be boys). Will definitely go back and recommend them highly.

Needed some suit pants hemmed urgently. No fuss with measurements and even got the narrowing down perfectly. Very happy. Will be back for any future alterations I need done (with more notice next time haha)

Sue the owner is amazing I got a lot of my clothes alteration here, and she does an amazing job she gives you an idea of how it can be made to look better, highly recommended this place

Su is friendly. We were very happy with the alteration she made for our 5 work pants. Fast service. We will definitely recommend your service to our colleagues. Thank you very much.

kind lady Helped me get my shirt washed suit ironed within 3 hours Has sewing machine to fix small tears etc on shirts/pants/dresses

They did a good job and a fast turnaround Did charge me more than advertised, if a bag drop is $15 please charge people that amount

She did an amazing job with alteration. I would highly recommend as she is good at what she does and is pretty confident about it.

Wedding dress with red wine all over it came out like new! Very reasonable pricing. Lovely staff. Highly recommended. Thank you!!

Altered my daughters difficult formal dress. Did a fantastic job. The ladies were all so lovely. Would highly recommend!

They did a good job, turnaround was quick, friendly customer service. That's all you can ask of a dry-cleaning service.

Very bad service. Staff is so rude. And service is not in time. So dissatisfaction. One of the worst place to be ever.

This is the BEST have been going there for years, they are so inexpensive & so accommodating.. thank you RDC! …

Great dry cleaners. Best service and great price. I have there every week and never disappointing with the service.

Even though the business had finished for the day the lady still served us, that’s dedicated service with a smile

Good business! Friendly staff, inexpensive and the lady did a great job removing the food stains from my suit

Wonderful job! Last week I had some clothes to go this dry cleaning shop. I am so happy find this shop.

Excellent, friendly service will definitely be back.

Very fast service and professionally done tailoring.

Very good value for money and nice staff

Removed the following stain. So pleased

Always fast service and great quality

Experienced, professional and quick.

Good value and always friendly

Great customer service

Best Service