I hope this letter reaches you with a sincere desire for constructive feedback and a commitment to improving your esteemed establishment, Seven Villas Hotel & Spa. Regrettably, I must convey my profound disappointment and frustration with the series of issues I experienced during my stay from the 23rd of September till the 25th of September. To begin, my reservations ordeal set a negative tone for my visit. Although my payment was accepted, I did not receive a hotel booking confirmation. Upon contacting the hotel, I was transferred to reservations, where I was informed that my booking did not appear in the system. I was advised to call back in an hour due to a potential system issue. When I complied, I was informed that there was a payment error, causing my initial payment not to go through. While seeking clarification on my side, I faced an unwarranted irritation from the staff. To resolve the matter, I reluctantly made a second booking. Upon my arrival at the hotel, I promptly addressed my concerns, and your staff assured me they would investigate. Regrettably, upon checking out, there was still no resolution. Subsequent calls to the hotel led to frustration, as I was consistently met with transferred calls and no viable solutions. It was only after I expressed my dissatisfaction vehemently that I was finally informed that indeed, the payment had gone through twice. This entire situation could have been avoided with diligent verification when I first inquired about the payment discrepancy. Instead, I encountered a severe lack of professionalism, numerous transfers with no resolution, and unhelpful responses from your staff. Upon my arrival, I endured a one-hour wait to check in, which was a disconcerting start to my stay. The service I received throughout my visit was consistently subpar. Calls were transferred without anyone picking up, despite numerous attempts to seek assistance. The lack of professionalism among your staff was evident as I struggled to address my concerns. Furthermore, the bathroom in the room was leaking and did not flush properly, compromising comfort. During a dining experience at your establishment, I ordered drinks, only to have the waiter inexplicably disappear, leaving me waiting in frustration. To add to my frustration, my attempts to obtain a refund for the double charge have been a protracted and unfruitful process. Two weeks later, and I’m still struggling. Four days have elapsed since the refund, and it has yet to reflect in my account. My numerous calls to the hotel have been met with no response as I continue to be transferred to the head office or back to the hotel, leading to further dismay. I must emphasise that, as someone with a background in hotel management, holding both a Swiss bachelor's and master's degree in the field, and having worked numerous five-star hotels, I have never encountered such unprofessional and unacceptable treatment. I implore you to address these concerns promptly and comprehensively, not only to resolve my issue but also to improve the overall guest experience at Seven Villas. I believe it is vital to uphold the reputation and standards associated with a five-star hotels. I trust that your commitment to excellence will drive meaningful changes within your organisation to prevent such experiences for future guests. I personally would never come back. Our first experience was amazing, which led us to book again. However a year later, it seems as if the professionalism and personal touch is gone. Would never recommend anyone to come here. Sincerely, Celine
Trip type
Vacation
Travel group
Couple
Rooms: 3
Service: 1
Location: 5

For the past 4 years I have been visiting the hotel I have enjoyed my stay time and time again. I visit almost every month for a few days at a time. There have been a few minor flaws in the maintenance during my stays but my most recent bookings have been unravelling a clear culprit. There have also been issues with room service. The waiting time is over an hour and the late night menu, although it is the same as the normal menu price-wise and description-wise the meals are not the same. They do not come with the accompaniments mentioned in the menu. If you order after 9pm, say, the lamb chops with aubergine, mushroom and tomato caponata, mint jelly and lyonnaise potato - it will only come with plain white rice but you will pay the same price. Another issue I had was that I had been requesting airport transfers during my previous 3 bookings (made in advance) where I have been forgotten at the airport and no one has taken responsibility for the miscommunication within the reservations team. The lack of communication between particular staff members has caused a sour taste to be left in my mouth. The previous booking I made was on credit to the hotel as they made a double booking for a suite I had booked online so they had some making up to do. When I made special request (1 week before my stay) such as a cheese board and wine on arrival to celebrate a special occasion my request was not met until a new member of staff came on duty at 9pm at night. I was ignored on the phone and on WhatsApp. Upon forgiving these unpleasant experiences I booked again. This was the last straw. This morning I was intruded on by a group of maintenance men who came to repair the elevator in the suite I had booked. They came without warning and gave me a fright. I have past trauma from intruders in my home and this made me very uneasy. Not the mention I was alone, in my sleepwear, a female in Johannesburg. When I called reception to ask for an explanation I was told by a particular staff member (whom I have had previous issues with) that they tried to call. The phone was next to me all morning. There are no missed calls - why did a staff member not come and knock this morning if their calls were not being answered? Why did they not double check if the guest was comfortable with the repairs being made before the reservation was even over? Why were the Maintanance men booked during a guests stay period? I strongly feel this hotel needs staff training and I am not being taken seriously. I regret giving Seven hotel and villas a second chance.
Trip type
Vacation
Travel group
Solo
Rooms: 3
Service: 2
Location: 5
Hotel highlights
Quiet

This was my second stay at this venue and on both occasions I found it surprising, luxurious, inviting, comfortable and accessible. I can absolutely recommend it for business travel but it's one of those places that you'd totally consider returning to for personal travel in future. Positives: It's good value for money - with the touches of luxury and atmosphere that make your work stay more comfortable but at realistic prices. Very attentive staff accessible 24/7 on most days of the week. Breakfast was included and I can recommend the Eggs Florentine as well as their coffee. Rooms are spacious, beds comfortable and showers spot on! Wifi is great for online meetings. Not affected by loadshedding - only minor down time while switch over to back up power sources. Negatives: Rooms are not sound proof so I suggest booking a room furthest from reception if this is important to you otherwise you will hear people coming and going. Late check out cannot be requested on check-in. I had to check with reception at 7am on check-out day but they did allow it for 12pm.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Rooms
Large and spacious including the bathroom. No door on the bathroom but there is for the loo. Showers great water pressure. Large bath. Incudes basic bodywash, shampoo, conditioner and body lotion and shower caps. Ground floor has a mini garden patio. Wifi is great for work.
Hotel highlights
Luxury

This started as a 5 star experience but sadly went downhill quickly. We stayed 2 nights, the first night we found the bar/restaurant staff to be excellent, informed, enthusiastic and helpful. The drinks were personal and the recommendations informed. By the end of the 2 night visit however the negative began to significantly bare down on the good. A pool that had not been cleaned and wasn’t cleaned during our stay. A laundry delivery at nearly 11pm our first night, completely unnecessary as it wasn’t urgent. Our second dinner where both meals only had 2/3rds of the items in the description (missing onion rings, potato wedges and broccolini) The bill for our second dinner being under charged, resulting in a call at 10:30 that night asking for an extra $200 Rand. Something that could have been sorted out at a more reasonable time, which is what we eventually did, paying it on top of our breakfast bill. Ultimately the system of constantly charging and being paid upfront for things rather than just putting them to your room number felt very second class. Phone calls to the reception that got transferred to dead lines. And finally the receptions inability to even call us a taxi as their system was down. As a foreigner in the country I shouldn’t be in a better position to arrange transport than a concierge Nice rooms though.
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 2
Location: 5

Currently staying here for a week at this hotel, The hotel rooms are really beautiful and the environment is serene. The spa offers the best treatment. However the service from the receptionists doesn’t even deserve 1 star. I ordered a bottle of water, waited 45 minutes and it wasn’t delivered. Called again, waited another 45 minutes still nothing. Third time around, someone then delivered 2 bottles of water. Staying here is great provided you don’t need anything from reception. Management needs to sort this out because it just puts a damper in the whole experience of staying here. 5 star for the rooms 5 star for the spa 1 star for the reception overall service
Trip type
Business
Travel group
Couple
Rooms: 5
Service: 1
Location: 5
Rooms
Great views
Food & drinks
Reception takes forever to attend to orders
Noteworthy details
Receptionists needs to do better in attending to in-room orders. This is a 1 star
Hotel highlights
Luxury, Great view

You can only rate up to 5 Stars but SEVEN was correct with their name. I had the pleasure of eating at their restaurant where Chef Rithan and staff prepared a delicious 4 course meal for us and Charl picked beautiful wines to pair off with each meal. The experience and gorgeous atmosphere, not to mention impeccable service encouraged me to go back. This time Darian took us on a fun wine (and shockingly exciting rum) taste paired with an exquisite menu again from the Chef and staff that included cooking our own meat on hot coal!! Showmanship, brilliance, quality and excellence is what comes to mind when I think of Seven Villa Hotel & Spa. Everyone from porters, reception, waiters and management greet with a smile and make sure you're well looked after. Thank you guys for the experience! I look forward to coming back.
Travel group
Friends
Service: 5
Location: 5
Hotel highlights
Luxury, Romantic

Beautiful hotel. Really friendly and efficient staff. The only issue I had was that the food was average, abit disappointing for 5 star, therefore rating it a 4 star. The shrimp pasta was slightly undercooked. Baked cheesecake was not great, abit too dry for me. And the decaf coffee was definitely not decaf, confirmed by a sleepless night. No issues with the chicken burger and creme Brulee. We ordered in room service for dinner, it took longer than the 15 - 20 mins advised, the BBQ wings did not come with the blue cheese dip as on the menu but rather with tomato sauce.
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 4
Location: 4
Food & drinks
More needs to be done at the restaurant to make this a 5 star hotel overall.
Hotel highlights
Romantic

Booked one of the jacuzzi villas as a surprise for my sister. Paid extra for a birthday set up (balloons, petals, champagne and chocolate dipped strawberries) and even more than the standard 950 because I wanted more than the 3 balloons they had in their sample images. On 3 occasions (well in advance) asked that I be shown pictures of the set up before she arrives, only to be told on my 3rd try that they are “too busy” to entertain my request. There was no champagne, no strawberries, only a few extra red and white balloons (for what seemed to be the basic romantic and not a birthday set up) and worst of all they told her that use of the jacuzzi in her room was only free on the first day - something I was never told. Would not recommend, very disappointing.

Used the site for business strategy session Of the 4 venues (from whatbwas visible), 2 bigger and 2 board rooms, we used one of the bigger rooms. The setup was very nicely done, it was a shame that the projector system was hit by lightning recently and caused some issues, but nothing too hectic. The restaurant has a nice look and feel as it served us 3 course meals during our stay. 5 Star Sandton hotel - so its obviously quite pricey. Can recommend for business use. Helpful staff on the day.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Luxury, Quiet

Nice hotel, but far from five star. Bugs in room, sheets had stains on. Pool was constantly dirty with fallen petals and pool towels stained with yellow. Staff incredibly nice and helpful - they are attentive and happy to go above and beyond. Breakfast nice but again not five star. Enough to choose from but not incredible (would love some veggies/ salad and some nice bread - they just had bread from the packet). Also no natural teas (they had caffeinated only), and one day they had no Decaf coffee options. I would stay again, but it certainly is not a five star hotel.
Trip type
Business
Travel group
Solo

Quaint boutique hotel in Sandton that used to be the Capital Moloko. Perfect for when you need to unplug & reset without going out of town! A real hideaway spot. The villas each have a private jacuzzi on the balcony and the Camelot spa in-house. Beautiful sculptures everywhere are their signature look & feel. Service is fairly good & seamless, their desserts are to die for. Do try their yummy cheese cake. Their extensive SA wine list is a plus.
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 4
Location: 5
Hotel highlights
Luxury

Great one way come in and out. But never traffic to . Great guys there, make you feel like home always. Great place to be. I you guys. They are the best.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Rooms
Great
Nearby activities
Talk about shinning. The work is seen from outside
Walkability
Let's take a walk to the Back.
Food & drinks
,✍✍✍✍✍
Hotel highlights
Luxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech

The place itself is visually stunning. I visited the restaurant. Out of a table of 7, no one was happy with the food. Service is exceptionally slow. People that arrived after we had ordered sat down to eat and left before we got our food. The waiting time for anything, even a drink is just way too long. Improvements need to be made on service and the quality of food served. At those prices, one would expect to be blown away. Unfortunately, the food was a big letdown. Great job on the decor though.
Travel group
Friends
Service: 2
Location: 3

I can not speak highly enough about my stay at this hotel. The staff are incredibly helpful, hospitable, attentive and kind. The rooms were perfect, the garden was beautiful and the location is close to everything in the city. My sister and I also enjoyed our time at the spa. I unfortunately got sick during my stay, and for clarity it was not because of anything at the hotel, and the staff helped me get to a doctor and made sure I was okay. It was incredible service. You will not be disappointed staying here.
Rooms: 5
Service: 5
Location: 5

Centrally located with professional and friendly service. The decor is interesting and the rooms clean and functional. The rates are slightly high but the hotel has a boutique feeling to it with a slightly upmarket sophistication to it... Unfortunately the restaurant food was bland and ordinary and quiet honestly for the price we were charged I was expecting alot more from the restaurant. We were so unhappy we just skipped breakfast the next morning.
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 3
Location: 4

What a disappointment! I think the hotel needs to be a 3-star as this is far from being a 5-star. The customer service is poor. I think the staff needs to go back for training from receptionist, waiters and in-room dining. It’s actually false advertising for such a good location. The rooms are substandard and not well cleaned with stained sheets. I don’t even want to mention the food. The experience was really terrible!
Trip type
Vacation
Travel group
Couple
Service: 1
Location: 4
Hotel highlights
Quiet

❤️ my boys spoilt me to a pamper birthday weekend .... it started with the body spa treatment & I must admit it was superb - I honestly didn't enjoy having my head massaged - I felt my head yanked ! It wasn't pleasant also they can do MORE to accommodate individuals using the spa facilities- there wasn't anough shaded room for us to enjoy the cake n refreshments ! I won't be back !!!
Trip type
Vacation
Travel group
Family
Service: 2
Location: 3
Hotel highlights
Luxury, Great view

I stayed at the hotel in April and had a wonderful time in the ground floor villa which comes with a designated parking spot and a jacuzzi. The room is spacious, well-decorated and comes with some great amenities. The spa also looks and smells great. I highly recommend the 60-minute full body massage with an added hot-stone treatment. Textures restaurant is a cool dinner spot to try out with decent food and some very friendly servers on staff.
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

We had a meal there and a waitress gave the african people at the restaurant much better service than to us. You could feel the racism of Sibenzile and because of her we will never go back again. They need to give these people diversity training because at this day and age feeling this racism is unacceptable. The food was substandard and this is not a 5 star hotel due to the poor service and horrible food.
Travel group
Friends
Service: 1
Location: 2
Food & drinks
Food was not fresh

Impeccable food and restaurant service , although aestheticically pleasing they have questionable room and reception service - room service delays, check in delays and non chalant staff members.
Trip type
Business
Travel group
Family
Rooms: 4
Service: 2
Location: 3
Safety
Safe
Noteworthy details
Variety of beautifully sculpted centerpiece sculptures with a modern meets vintage twist.
Hotel highlights
Luxury, Great view, Quiet

I recently had the privilege of staying at this luxurious hotel that exceeded all expectations. From the moment I stepped into the opulent lobby, I was enveloped in an atmosphere of sheer elegance. The room was a masterpiece of design, with plush furnishings and breathtaking views. The service was impeccable, with a staff that anticipated every need and provided personalized attention.
Trip type
Vacation
Travel group
Couple
Hotel highlights
Luxury, Romantic

I slept here for one night, the rooms were actually real nice, location is very good for meetings in Sandton area, had a platter - which wasnt so great. This isnt a 5 star hotel, bit it also didnt ask close to a 5 star rate...this is a very solid 4 star place for me, I would stay here again
Trip type
Business
Travel group
Family
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Luxury, Quiet, Great value

Tremendously friendly welcome on arrival, staff try very hard to put you at ease. Room (grand suite with king bed) was large and has many options such as a large TV with Netflix and Youtube function, nice bathroom with bathtub and shower, the bed was very soft and meets all expectations. There was a small problem with hot water, this was solved immediately by the staff, and this of course with a big smile

The place is amazing and the service beyond one's wildest expectations. The only major issue is that the entrance is also used as the exit and that is a problem seeing that it is facing the road coming from the busy Grayson Drive. Beyond that, I enjoyed every bit of my stay.
Trip type
Business
Rooms: 5
Service: 5
Location: 3

Incredible stay! Friendly staff, great food and luxury hidden in beautiful gardens, flowing pools and forests. By far my favourite stay in Joburg! Excited to come back!
Trip type
Business
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Romantic, Quiet, Great value

The hotel is beautiful, the amenities outstanding. The garden is serene and beautiful. You feel like you are away from the city. The staff is friendly and patient. Patience at reservation is so patient and welcoming all the time. The food is devine. We are having a great time. Oh you get a welcome drink of your choice on arrival.

For the quality of food, atmosphere and the overall experience Seven Villas are worth every cent. We booked a meeting room package there. The food was outstanding and there was a constant flow of coffee, snacks and most importantly excellent service. Blessing was looking after us and he was fantastic. Please give him a raise!

I had a wonderful stay here!!! Took my guy here to celebrate his bday. It was a total surprise. The location is phenomenal and staff were nice and sensitive to the dietary needs I requested. The spa there is soooo tranquil. I'm definitely coming back! I do have other photos of the grounds but hey...the food was good!

Stunning ! True 5-star service and the rooms are comfy, large and beautifully decorated. The gardens look amazing even in the middle of Winter. Friendly staff all round and the Buffet Breakfast was great. Highly recommended by us
Rooms: 5
Service: 5
Location: 5

Please please do not stay here. They charged me twice for the stay a refund was “confirmed” but after nearly a month I have had no refund. Communication with the hotel has been awful. No five star service or care for its customers. Please save your money and book elsewhere More

Up market Boutique hotel in the heart of Sandton with well manicured gardens and beautiful water features. The only downside is there isn't plenty parking which can be inconvenience on a busy day. Having been to day event, the catering staff are quite bubbly and helpful. More

Never been to such a great hotel in a long time the staff are great and friendly. The service is one of the best and the SPA is amazing
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

I love the Customer service, the atmosphere was so Refreshing. Clean facilité. I am definitely recommending it.
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Romantic

Great service. Friendly and accomodating. Clean rooms.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Rooms
Very clean
Food & drinks
Great food
Hotel highlights
Great value

Service not great, had to ask for wait staff to take drinks orders & ask for empty plates to be cleared. Food is okay - expected better at that price. Parking not sufficient for an event.
Trip type
Business
Service: 3
Location: 4

Their service is terrible, from your room service people to staff that has to assist guests…It take an hour plus to get attended to, not a great experience at all. Breakfast options are limited, more options are needed accompanied by a better chef

Definitely loved my stay here...will be going back again for my birthday
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Quiet, Great value

Very relaxing. Pity the internet was not working during my one night stay so could not get Netflix or YouTube on the tv. It’s understandable that things like this happen and loadshedding had its part to play. Overall a great relaxing stay

The walls are too thin. Got woken up by the neighbours busy doing the deed. Could even hear the conversation in the room even when they werent making noise. Not a pleasant experience.
Rooms: 3
Service: 4
Location: 5

What a great place to stay for a weekend away right in the heart of Johannesburg. Value for money. Great service. A pleasant cigar lounge and variety of drinks available. The chef prepares delicious gourmet style meals.

This place is a great weekend away with friends and family if you looking for a awesome place I'd recommend you this place you will never forget that experience
Rooms: 4
Service: 5
Location: 5

Incredible staff, very attentive Food was amazing as was the ambience from the time we arrived to the time we left Amazing standard of cleanliness in the rooms
Rooms: 5
Service: 5
Location: 5

Staff were amazing at this very upmarket venue
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Romantic, Quiet, High-tech

Very beautiful place. The service was excellent will visit again
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

Wow. The room had every amenity you could want as well as a private jacuzzi on the deck which is made private by all the plants surrounding it. Didn't feel like I was in sandton. Feels like a getaway More

Value for money . A beautiful location and kids loved it
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Kid-friendly

Rooms were lovely , clean spacious. However , lacking in service badly. Everyone is friendly, although the quality of breakfast is really poor. Definitely needs to change the quality of the

Spectacular service, clean rooms, delicious food. Beautiful art
Trip type
Business
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

Excellent service for our conference. Truly 5 !
Trip type
Business
Service: 5
Location: 5
Food & drinks
Excellent food.
Hotel highlights
Luxury

Great location, service and rooms. I would recommend this place anytime
Trip type
Vacation
Travel group
Family
Hotel highlights
Luxury, Great view, Great value

This property is beautiful and the staff were absolutely wonderful. I had an extremely pleasant stay and would recommend it to anyone. The buffet breakfast was also a stand out!

What an awesome experience! It is clean and the service is impeckable! Definitely a must go to destination!
Rooms: 5
Service: 5
Location: 5

The place is Super relaxing, l will do it over and over again, it felt like a second home away from home.
Rooms: 4
Service: 4
Location: 5

What a wonderful experience. Really great location and impeccable service.
Trip type
Business
Rooms: 4
Service: 4
Location: 5

Place beautiful n easy to get. Buffet lot of variety and tasty
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Quiet

Beautiful, calm and serene surroundings. The rooms are welcoming. Fabulous experience.
Rooms: 5
Service: 5
Location: 5

It is such a stunning place that is child friendly. I would like to come back here.
Rooms: 5
Service: 5
Location: 5

Exceptional boutique hotel nestled in Sandton. Great place for a quick hide out in the northern suburbs of Joburg.

Entrance to venue was poorly lit, but staff service was excellent and facilities well maintained
Service: 5

Loved the location and the staff was very helpful