This would have been a negative review had it not been the way the store staff and management handled the situation. Last week, I stopped to get a coffee while my ride got gas along our travel through Ottawa. Before getting back into the car, my bank notified me of a $65 debit transaction at the Shell. Now that's an expensive cup of coffee! I went back inside to get that fixed but they couldn't find the transaction: it turned out the account number that appears when paying with Apple Pay is different than the debit card number it's tied to. Anyway, they couldn't find the transaction with my card number to reverse it and charge the proper amount - without the manager there. They asked for my name and phone number instead, before I continued really annoyed on my trip to Quebec. They promised to have the store manager call later, which he did the next day... and that's when things got better. Arsalan, the manager I spoke to profusely apologized for the mix up, and offered a cash refund and some reconcilary extras if I stop there on my return trip. A few days later, I went there and got the full refund without any hassle plus extras like another coffee, hot chocolat and free cold beverage. They wanted to make it right, which they did. This review isn't so much about the transaction mix up (which can happen anywhere) but rather the positive handling afterwards. I would say well done and thank you!

*I am updating my review to a 4 star. The staff has changed a but. All are more attentive now and less on their phones ignoring you. Before I felt like I was bothering them, while trying to pay for a full tank of gas which isn't small change. The staff seems to enjoy their job, which makes all the difference. I can't give 5 stars only because the pay at the pump signs are still only on one side, north, facing the store. The far side, south, really should have signs as well showing what pumps are prepay only. "Good variety and shelves are usually stocked. Staff is hit and miss. They will either give great service or ignore you and talk on their phone while you cash out. Washroom is usually good. Signs for which pumps are prepay are only on the north side of the pumps (facing the store), which is an issue. "

Horrible service. Just horrible. The manager should know how the staff run this place. Today (2022-05-08) I stopped by here to get some gas after shopping at Ikea. I did prepay for the gas...the pump just stopped working by itself at 15 cents. I went back in and the guy behind the counter rudely told me that it works and to try again. So I go back and still its not working. I come back again and tell him its not working and this time he follows me back to check. The whole time he seems annoyed at me. When he realized the pump wasn't working he started accusing ME of breaking the pump. The whole time I had the wife and kid in the car. Never coming back. Garbage staff. People like that shouldn't work in customer service.

My review was deleted, so I'm posting it again. The employees here have no accountability. They were missing items for my skip order and called to ask me if I wanted a substitute. I told them no, cancel the order. They didn't cancel, they still sent me the other items. I talked to them on the phone and the employee acted like she'd help, but she didn't, as the moment we got off the phone she disconnected the line and neither SKIP or I could reach the store. I still haven't been refunded and it's 3 days later. I've been trying to reach the manager for days with no luck either.

The attendant wanted me come in to pay even though I went to a pump that was not Prepay. This around 5pm with the sun stil out and traffic out. I went in and he claimed because he can’t see my front plate. I told him Quebec plated cars don’t have front license plates. I don’t want to assume it was because of my skin colour but other people were filing their tanks and going inside to pay. I didn’t see any sign that said Quebec cars have to pay inside first. I left and went to another station where I was allowed to fill up and go inside and pay.

There was a sign on the pump saying that they were out of bronze and silver octane fuel, but that the would charge the bronze amount for the V-power fuel. So I filled my small sedan with V-power fuel. When I went inside top pay, the cashier charged me the price for V-power saying the sign was old and that her colleague just forgot to remove it. She may zero effort into correcting the pricing issue, which BTW is illegal.

Tried to order snacks through skip. They were missing items so I told them to cancel the order. They didn't cancel the order, they just removed the missing items. When I called to ask for a refund, they refused, and when skip called to clarify they had shut down their phone line. The employees have 0% accountability.

Shell milk prices are ridiculous. $10 for a bag of regular, not fine filtered milk. Compare with Petro Canada which charges $8.29 for 4L of fine filtered milk. To top that off, they don't even bother to keep milk in stock. No 2L to buy, even at these inflated prices. Just a waste of going.

If you need gas and you go here, you'll be able to purchase gas. That's how gas stations works. I'm not sure why Google needs people to write reviews for gas stations but here I am. This is probably the high point of my life so far. Yippee!

Coming from work one Wednesday morning just around 5am and forgot my card at home so I wanted to tap . This rep told me he’s taking out garbages so I have to wait until he’s done so I waited since I’m a loyal customer.

I used my air Miles card to get 3 cent a liter off look at my receipt and no but there was no $0.03 reduction went back into the cashier and asked him and he said no this is just random on the air miles card that's just a bunch of b*******

A family needed to use the washroom for medical reasons they couldn't wait. The staff refused to let them use the washroom and was very rude. We will be avoiding this location whenever we are in the area again.

If I could give no stars, I would. The staff is rude and the store is never stocked. I’ve stopped coming to this location altogether because every time I do, I end up having to go to another store anyway.

I am a regular customer at this location over 5 years. The staff at this location especially the girl working here on evenings Naavdeep is very helpful... appreciate the good work!! Keep it up!!

Always pass by and purchase gas, the staff are not friendly at all, specially night time staff, playing phones and even not pay attention when i standing there waitibg for HIM to check out …

It's okay, but the selection at the Timmie's is pretty crappy, and sometimes it's the same cashier for both stores so to get a coffee you have to wait until he's dint with 5 people getting gas

I have come here so many times and literally every single time I come there are no cigarettes. Get it together. Why bother claiming you sell cigarettes when it's constantly empty.

They play catch up prices with nearby stations. This location is by 417 exits so they don't want to reduce prices until they have to. Otherwise good station. Have what you need.

Past midnight they only sell gas & cigarettes. Too much for otherwise idle employee to get anything else in store. Better service from other gas stations in the area.

Large parking lot, full range of available fuels, clean store and washrooms, greatly illuminated, accesible from the intersection and nearby street mall

No reason they locked the door and say no open... We are trying to do shopping from this site but it is not possible. It says 24 hours, no joke...

Great location, right beside the queensway, if you need to get off the highway and get gas, and get right back on. Fast pay options at pumps

Good location but most expensive prices in the area 9/10 times. Stations around the block and down the road are always cheaper.

Just went to go get gas at 12:40AM and the attendant says the gas sation was closed. If its closed, what does 24/7 stand for?

Whether you are heading West, East or into Ikea - this Shell is located at the perfect location to fill up and be on your way

Good location to stop for gas when you are travelling east on the Queensway. Easy off and on access to the Queensway.

Standard gas station & convenience store. Restroom is clean and store has selections of treats/snacks for the drive.

Lighting needs improvement, sometimes, you can’t print your receipt at the pump and go get it inside. No car wash.

Standard gas bar with drinks and refreshments, the security cage is very impractical for the late night buys

Station d'essence offrant la possibilité de payer a la pompe. Les prix affichés reflètent le marché local.

It's a gas station. Prices seemed ok for just outside Ottawa Downtown and they have a clean(ish) washroom

They close the store after midnight. Can't go to the washroom. This is BS. Will never come back here.

Staff are polite. Shelves are fully stocked all the time. Nice and convinient location.

Price over 7 cents when I asked why was very rude India manager he said I don’t care

No hand sanitizer. It's still covid 19 out there. They don't care about they client.

Good gas station with large inside store staff is friendly. Like the pay only pumps

This is a large gas station and is located very conveniently off the 417 hwy

The price of gas is always very cheap or moderate. Good customer service.

Of all the times I've been there it's never been a bad experience.

This station is easily accessible to cars driving north or east.

Not really a 24 hour gas station. Service isnt great either

Good gas station, Gas and diesel with big space to park.

Very nice employees who helped me last time I was there

Gas price is always great but the staff was rude

Always they are smiling and offering something.

Says it's open 24/7 but as of 1:41am it isn't.

Prefer to have shell premium in my motorcycle.

Staff are somtimes kind ,food is not fresh .

Bad customer service and impolite cashier

Its your basic gas station with C Store

Never had a problem, quick in and out.

Great place to get gas staff are rude

Clean quick service. Staff was great

Doesn’t show it’s closed when it is.

They have a good inventory

Highest gas in the city

A regular gas station.

Good customer service

Prepay only nonsense

Open 24 jours..great

Service is great

Friendly place.

Closed early

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