Will never return to use this Shell station or Shell brand itself based on my experience with this Shell station -- at Woodroffe and Longfields -- few years ago. Had been a loyal Shell customer to this Shell station for more than 10 years for gas and car-wash for 2 vehicles -- spending ~45k at this station alone. Car-wash started malfunctioning. When reporting to the station, had to encounter with an arrogant store manager called Sam. Often my time was wasted for the Sam to check his videos every time I reported issues with his car-wash. Became irritated by my call to Shell customer service, Sam declined to deal me further car-wash failures at his station. He even intentionally invalidated few of my car-wash tickets after selling them to me thereafter. Contacting Shell customer service - including Shell customer loyalty teams - proven useless. For the past 4 years, not only boycotted this Shell station but boycotted the Shell brand itself. None of my cars ever get into a Shell station thereafter. I have been a happy customer of Petro-Canada gas/car-wash and the Costco gas spending about ~20k ever since. Happy not to spend that money with Shell that does not deserve it. Will never return to use this Shell station or Shell brand itself. In addition, I saved a lot after I left Shell, thanks to Sam and Shell loyalty officials for opening my eyes to force me finding better options, that I did no do before that due to Shell loyalty. Any of you think it is a great station for car-wash, there are several other excellent gas stations with touchless car-wash in Barrhaven. Petro-Canada closer to HomeDepot or Canadian Tire Gas Station or ESSO on Strandherd are few good options compared to this faulty car-wash. After all, you wash your cars in winter to remove salt from all around including underbody. Costco often proved to have been very competitive in Gas prices. Thanks for reading this review and hope this was helpful to you.

As I can see many people are complaining about their car wash. Not only the quality of the car wash center is bad it is broken most of the time. This year alone it was out of service since Jan 5th till Jan 12th. When I approached the attendant they were upfront to say it’s not their fault and were not ready to provide replacement car wash. I paid in full for 90 days & it’s not right for me to drive to other locations in this weather. Since I was only a few days into my pass I asked for a refund but was declined. I was asked to call shell which I tried but no one answers and wait time is ridicules. I have sent 2 e mails to shell without any reply. This was the last time I bought anything from shell. Worst customer service ever !!! The least they can do is reply to my e mail. Don’t go to this place if they can sell the card they should be able to able to give refund if their service is down for an extended period of time !!!

This place is the worst!!! I asked the cashier if I still had a car wash left on my card and he told me I had one left, so I waited 45 minutes in the line to wash my car and finally it was my turn and the card did not work. I went back in the store to ask the cashier if about the situation and he tells me now apparently my card has 0 car washes, I asked how it was possible and he said it was his mistake and he couldn't do anything for me. I think I deserve a free car wash for this misunderstanding, I come to shell all the time for my car washes and gas and this is how they treat their customers! What a waist of time. This car wash has also broke down on me twice and left my car covered in soap ... I would never go here again and would not recommend anyone to do so as well.

I was here last night (Dec 10) for a car wash, the machine stopped halfway through and appeared to have broke down. I waited for 15 minutes for someone to come out, they didn't so I drove out pushing the brush arm out of the way with my car.... I went back inside and asked for a refund, they'd only give a coupon for another wash. Meanwhile it is -10 and my car was covered in soap. Their coupon wouldn't work at any other shell in town so I had to go to the Canadian Tire on Greenbank to get a cheap wash to rinse off the soap. The guy behind the counter at shell was USELESS. At least at the CT gas station they were sympathetic and gave me the wash for half price. Never again will I buy gas or anything from this location. Anyone want a free wash coupon?

The man working would not honor price listed for the Red bull on the display charged me 4 dollars extra then argued with em and it clearly said it was for that price he kept saying it was for a bigger one but wouldn't show me which one and the display only had the size I had grabber he eventually just refunded the red bulls cause they scan up proper price and then told me no about buying them. The display clearly stated these employees should get off the phone when at work 2/$5.00 3/$6.00 And was clear that it was the can I grabbed showed him multiple times Very unhappy

I live in Nepean and bought Shell Car wash for the season in Mid Dec 2017. Since then this car wash (2950 Woodroffe Ave) has been closed most of the days. I would say 75% of the time since Mid Dec 2017 the cae wash was broken. When inquire with the gas station staff they misbehave and shouting that it's not their problem and go to the next gas station which is 30KM (round trip) from this gas station. I am very very disappointed, frustrated and angry with SHELL. I will never ever buy SHELL and will urge everyone no business with SHELL.

Worst car wash service. When you drive all the way to get you car cleaned, sorry it is closed, and it is more frequently than you thought, and it is closed at the time you need it the most, stay away! Update after a year, Right now I am with petro Canada. Two of them in Barrhaven are NOT touchless, no rinsing the undercarriage, and they are so economical, barely rinse clean your car. The only touch less(close to home depot) is useless, there is always a long line even after midnight. I would say Shell is not bad comparing with Petro.

Edit: GIANT POTHOLE AT ENTERANCE. BEEN THERE FOR YEARS Everyones always good here. Tonight there was a new girl I've never seen before. The way she handled an older lady in front of me was despicable. I was appalled and frustrated for the lady. I didn't even want to get gas anymore or purchase anything else from her but I was too low on gas not to get some. Honestly she should not be working at any job that has customer service as a requirement. She should not have interactions with people if that's how she was taught to socialize.

I bought a chatr topup $ 40.00 since 21 feb 2021, and since then its not working! I spoke to 3 cashier's and the manager him self 2 days ago and he promised to activate this topup which is not working at all... now I still awaiting for his response but they don't even answer me, I wonder if she'll company reads the comments and hear about what's going on this station than Gas refueling.. I'm sure my massage will be deleted and they will not do anything. If someone can help me with the shell company complain number please do

ok I fill here all the time because I only put SHELL V-POWER gas.. (just an fyi, it is the only supreme gas on the market that guarantees 0% ethanol... imagine the fact that ESSO, Petro Canada, and so on... can have up to 10% ethanol in their supreme gas!!!) Why do you think FERRARI and FORMULA 1 use this gas.... But why the heck do they close the store by 11pm? I need to order stuff from the window.. that's kind of ridiculous... there are cameras and other safety standards in place....

Avoid this location if you can and definitely DO NOT BUY THE CARWASH PASS. It sounds like a good deal especially for winter but their carwash is closed for days at a time. When it is open, be prepared to wait 30+ minutes. If it breaks down when you're already in the bay, good luck getting help from them. Customer service is non-existent. The evening attendant, Fouad, looks like he hates his job and he takes it out on customers. To say he gets hostile would be an understatement.

The cashier with turban (Most likely a Punjabi from India) at this store does not sell me the lottery ticket while I am with my 9 year old son because of his personal belief. He is with extremely rude behavior and with broken English. I have had no Issue with another female cashier though. I complained to Shell and OLG about it, since this type of issues should not happen in Canada. Waiting for their response.

This is fraud business. I bought a car wash ticket with Ultimate when I filled up my car. I was told the car wash ticket that can be valid for 180 day. But last week when I went to wash my car it was closed until today. Then thing went to worse I drove my car to wash, the system gave me a base washing instead of Ultimate. Do not buy any gas and car wash ticket from this Shell.

Today, I lost my car keys somewhere at the Shell station. Searched but no luck. I had an extra set to get home. My son and I went back together for another look. Fouad knocked on the store window...with my keys! So thank you to the anonymous customer who found them in the parking lot and to my favourite employee! We always have a wee chat when I go in.

If ur planning to have a 3 months ultimate car wash just save ur money on that and learn from my mistake the car wash is a old one and always having problem the door doesn't close the jet in the enterance depends on the mood once it works some other time doesn't it's a warning and save ur money not worth it ...

Very clean, neat and well lit. Staff is very friendly & polite too No accessibility issues in the parking lot, entry & exit, and reaching the checkout inside. However, if you are maneuvering with a wheelchair in some parts of the retail area, you might find it a little challenging

even though this place says that they're open 24 hours they clearly don't want your business after 10 p.m. because that's the way the staff will treat you. I have never felt less welcome at a gas station than I did here, in fact I didn't buy anything, not even gas, I just left.

It's a very Nice place for fuel up car, Especially staff is friendly. Pumps are new and easy to operate, carwash is awesome, last week I had problem with Car-Wash so cashier personally came and showed me how to fix that, overall it is best place to visit.

It's a gas station and they sell gas. Well stocked store. Best part is the car wash. You have a choice of touch-less or with cloth beaters and no tire rails to guide the car; just drive in.

The employee in the turban definitely doesn’t want to be there. No smile. No emotion. No communication. Dead stare. I dislike going there whenever I see this guy.

$14 for the ultimate car wash, but you only get 45 seconds to go through the dryer. Car was not super cleaned and now covered in water spots. Very disappointing.

Nice gas station. It’s an even nicer place to use to turn around and go to the petro Canada on fallowfield and woodroffe for cheaper gas.

personal experience was good... gurpreet singh helped me and my friends many times ... very sweet person and mostly sincere person.

Bought the wash card wash bay allways out of order all the time next time petro Canada card. NEVER AGAIN …

very positive attitude by the staff and specially thanks to gurpreet singh. that person was very sweet and help us every time.

i had recieved exceptionally good service from gurpreet singh.. i went there last weekend he is really kind person..

Air Miles bonuses are usually good, the car wash here isn't bad, but they're a bit slow is lowering the gas prices.

Regular spot to fill up and get a car wash. The car wash system isn't always working properly though.

Overpriced rip off diesel prices, 8 to 10 cents more per liters than anyone around. Not going back,

1 Pack of milk is $10 that is too much from market the government should take action there is law.

i am here for the gas. good shell gas and the price is usually lower than other locations

Excellent service by staff especially Gurpreet Singh. Very kind and polite person.

Gurpreet Singh provide the best service I went there and my experience was awesome

A lot of the merchandise missing. Nice staff. High gas prices.

Lots of groceries. Easy to navigate. Good location .

staff was very good especially gurpreet singh

great staff and service …

What you would expect from a shell station

Very friendly staff, good priced station

I mean, it's a self serve gas station.

Good gas station, you get air miles

Worst car wash location. Rude staff

Good location, gives you Air Miles

The car wash scratch my car

Best car wash in town.

Great location. Clean.

Worst service here !

Average gas station

best gas station

good car wash

Fast service

OK place