These guys do NOT want to cash out your Air Miles. Every single time I've tried: "Sorry, the system is down, eh. Not my fault, eh - nothing I can do." It happens EVERY time. Normally I wouldn't mind so much, but this time I had one day left to cash out for $10 worth of Air Miles in order to earn an extra 25 miles. So, I filled my tank, went in to pay and listened to the usual "system is down, eh..." song & dance. Now I've got a full tank, and I cannot go elsewhere to fill up and collect my 25-airmile bonus. I should know better - it happens every time at this station and it has NEVER happened to me at any other Shell. After a few months of avoiding the place it just slipped my mind... I won't forget again.

The staff there was not "customer service friendly". I had purchased a car wash at the pump only to realize the car wash was out of service. I then waited to go another time and when I had finally gone in, it wasn't working. Turns out it had expired the day before! I asked if there was anything that could be done as I wanted to get my car washed and found it very annoying that I could only wash it at this particular Shell branch (I attempted other ones before). The staff member said there was absolutely nothing they could do!! They almost laughed at my misery that it was unfortunately the day before. Very unprofessional. I am very disappointed and never going back to that station again.

Wish I could give negative 5 stars... The car wash didn't work, and they not only didn't even think about reimbursing the wash, even worse the attendant came out "guns blazing" and called us idiots, and caused my kids to cry out of fear, without ever even trying to have a conversation to find out what happened. Looking at the past reviews, this seems to be an ongoing problem for many years now, and does not seem to have improved at all, despite all of the apologetic replies from the shell PR responses on Google reviews. This place needs to be sold or have a complete revamp of staff and culture. Worst experience imaginable.

The cashier was very rude. He was self entitled. I had to wait until he unlock the door so i can purchase my items. It smelled so bad so that is why he took a long to open the door . Hire someone else to take care of service. Ppl need jobs. He could have greeted me with a hello....nope! Customer service will go a long way Shell Gas Station.

I had a bad experienced today from shell Albion bank street in touch less car washed, my brand new car is a lot of scratch from their machine, I don’t want to come back anymore to wash my car, I will go back in Shell Merivale. I don’t care my 4 washes extra from my card. 100 % not recommended their touch less car wash.

AVOID CAR WASH!!!!!! Paid for car wash. Followed all instructions, the car wash pulled me through but zero water, zero brushes, zero blowing. Did NOTHING. Never triggered. What a waste of time. 10 mins to just have to go in and get a refund. And clerk was not even surprised. !!!

Not happy at all. Bought the 90 day car wash and the car wash is always closed. Spoke to the manager (Mr.Azam) there and all what he had to say was not to purchase the car wash any more from them. :( I would give them zero if possible.

If I can give negative stars I would have. Very bad customer service. Car wash is always broken. What's supposed to take 10 or 20 mins. Takes 45 mins. Apparently customers in the front are more important than car wash customers.

went to this pump yesterday for first time. Amrit was great with service. Car wash was worked best out of all the pumps i went before.

Wasn't allowed to use the washroom at night. Bad customer service too. I'll take my business somewhere else.