I will begin this by stating that mall food courts aren't exactly the pinnacle of fine dining. Excepting exceptional service and gourmet food is absolutely unreasonable within these establishments. That being said, the absolute bare minimum is an easy bar to step over. The employees at this Subway location not only dove under it, but dug a hole 40 feet into the ground in order to crawl under this hypothetical bar. I received what is, quite possibly, the worst customer service of my entire life here. Which is surprising, considering that I did nothing to wrong the employees there. I ordered in a timely fashion, spoke clearly, and did all that I could to streamline the process. With the way I was spoken to, you'd think that the staff there had long standing issues with my presence. Both of the employees I spoke to were extremely rude and demeaning, and they made what should be an easy process very stressful and negative. I understand that working in food service is not exactly an ideal job, and can often be quite difficult, but it is very easy not to go out of your way to be rude to customers. Credit where credit was due, my sandwich was pretty good. But that's because it was made with my direction. I will not be returning to this location.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 1
Atmosphere: 1

Even I dnt want to give a single star to these people. I ordered two veggie subs, first girl avoid to change her gloves she was using same gloves for beef and then was touching veggie sub I ordered. Then I told her plz change your gloves. Then she told me ya I am gonna change. Then the other lady babita started to make veggie sub started to put in veggie. She was putting veggies in sun as she dsnt want to put anything. I felt I just giving money for an empty bun hhahaha. There were veggie in sun just for the name. Then all the veggie were tasting superb good as they didn’t change or using it from yesterday. Taste was horrible. So I dnt know who is the owner of this subway need talk to staff. Customers are paying for services not for this kind of stuff.

Visited Mar 12, 2022 This location is located inside the food court at Southgate Mall in Edmonton. The location looks super clean however when I approached I did not see anyone working. The lady was busy cleaning. The lady would only take one order at a time and the bun I got was very dry. The other lady who worked there asked me several times about what I got, if I wanted to make this a meal, she didn’t seem very engaged. Had to repeat myself and tell her what my sandwich was three times and say it was a meal. They did not include napkins or the receipt. Overall rating 1/5 stars.
Service
Dine in
Meal type
Dinner

Service needs a lot of work. store hours say they open at 10, no one was out front taking orders until about 10:20. then, it was just one employee working very slowly. i was there at 10:10 and didn’t get my meal until about 10:35, at which point my friend had already ordered, received, and finished a meal from another place in the food court. they also don’t honour coupons at this subway, so if you’re only ordering from there because you have a good deal with a coupon, you need to go to a different location.
Service
Dine in
Meal type
Brunch
Price per person
$10–20
Food: 5
Service: 1

On 1 july around 6 pm , i want to share my experience that was horrible like my friend ordered a wrap chicken tryaki there was punjabi lady who was serving like she put chicken on one side and sauce at bottom and olives , picke on other side and did not fold properly . I don’t think so this is acceptable because food should be tasty . I don’t think so i will come again here.i got it that was closing time but this will never acceptable.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Crispy Chicken

Yesterday I was in Southgate mall with my family We decide to eat sub,I went to food court to buy sub for my family but there was a big line up and interesting thing only one subway employee was serving the food to everyone she try to give the food everyone but no one has enough time to stand in a line for more than 20 minutes,So people walk away Please put enough staff to serve the food I appreciate that employee who was working alone. Thanks

Honestly I wish I could rate this place better but with the service I got an experienced this is definitely the rating it deserves. While the sandwich artist did listen to every instruction I did find they were trying to rush as a line was starting to form. Definitely wish the ingredients were more fresh than they actually looked but overall still a decent sub
Service
Dine in
Meal type
Lunch
Price per person
$10–20

Chronically understaffed. Only ever a single worker and while they do the best they can, they're unable to handle the huge line ups with increasingly complex orders-- and nobody should expect them to. Subway can afford the extra 15$ an hour to add another staff member so the current ones don't collapse from stress by the age of 25. Service was great, but my rating won't go up until management starts to be more considerate of their staff.

Absolutely horrible service, the staff were too busy visiting to helpfully assist customers. when ordering the staff would walk away from you mid conversation or cut you off. After asking staff for additional lettuce in my Salad I was told “we don’t add extra” and I was left with a quarter full salad that I paid full price for, Would not recommend this location at all.
Service
Dine in

I ended up getting a piece of rock hard plastic in my food as a part of my meal and in return broke the retainer bonded to my teeth the manager told me they will do nothing to help me as it's not their problem this problem is costing me $550 out of pocket This store needs to get shut down
Service
Dine in
Meal type
Breakfast
Price per person
$10–20

Veggies don’t look fresh everyday. I always come here before and after my work. I never seen the indian woman wash her hands before putting on gloves. I saw her once touching her nose at the back and goes to the front without washing her hands. Please make a move about hygiene and cleanliness in this store. Management is expectedly terrible in this store

I am eating at this location for a while. I stop doing it while back as quality was not maintained. Particularly bread was dry and not soft at all. I tried today to see if anything is changed. Unfortunately same issue with bread. Either it was old or they don't know how to prepare bread. I am writing this review so owner my fix problems.

Went to this place to order some water and waited for 5 mins, just to be told by one of their employees rudely that they ran out of cups and ice which was time wasting. This is probably one of the worst experiences that I have had at a subway, do not go if you expect good service.

I Visited on 21 nov 3:30 first time having a bad experience the lady at the starting point was rude . I didn't like that behaviour. Request the manager to look into it .
Meal type
Lunch
Price per person
$1–10
Food: 3
Service: 1
Atmosphere: 1

Happy, friendly staff who are quick and make a lovely sandwich! Additionally, it's love to see that while they have digital signage, it doesn't constantly shift and change like some places - plus it's still legible if you're wearing polarized sunglasses.

Did not take kindly to the person insulting the customer before me. Nor do I know why there is a tip option when the service is below par.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 3
Service: 1

I have mixed feelings about this place, and after coming here a few times. This place is Mediocre at best. But I’ll still give it ⭐️⭐️⭐️⭐️⭐️ and Don’t expect too much, if you do, your setting your bar too high, remember where you are at an

The lady who is trainee service was horrible. No smile, no greeting. She was cleaning when I was there. And she did not finish till 5 minutes after. But her face looked like she doesn't want to work here. Don't understand if she is trainee

Received worst service from worker Manpreet Kaur. She was very rude and impolite the whole time. Food was not packed properly, the subs were made in very disgusting way. Was a very bad experience.
Service: 1
Atmosphere: 1

It so frustrating that we order for a sandwich for my son and the two server are talking in thier language Indians without pay attention what we want in our sandwich I felt in respectful doing that in front of us bad service.

Scraped bottom of tuna container and didn't serve full amount of meat stopped on the vegetables in clumps instead of spreading them evenly. Won't be going back
Food: 2
Service: 1
Atmosphere: 1

I love to take out and eat here when I stop from the LRT The staff is very polite and has the best sandwiches in southgate! I travel station to station just to eat lunch here or bring a sandwich to home or school

On Facebook you can see photos of a staff member literally cutting her toenails in the kitchen! That is so disgusting. Bring the kids for lunch and see that! That's horrible! If I could post pics on here I would

Jasveer was so fast and efficient at the job! She did my sub perfectly, thank you jasveer I appreciate it
Service
Dine in
Meal type
Lunch
Food: 5
Service: 5
Atmosphere: 5

Girls available at front counter, dose not have the experience for making sandwiches
Service
Dine in
Meal type
Breakfast
Price per person
$20–30
Vegetarian options
Veggie patti

Very speedy but service is bad. Attention on getting you served and out. They asked me to pay first too. This location needs work. Management needs discipline in customer service. Not employees so much.

Very bad experience. There was punjabi girl on shift around 3:50 today. I just asked her for extra pepper but that girl was very rude to me even after asking for napkins she did not give me napkins.

Why did Subway in the food court close? Was it a cockroach problem like Koryo had? Cockroaches tend to spread a lot so is the whole food court and washrooms infested with cockroaches?

They're vegetables are sometimes going bad and there have been times where there is no one present behind the counter, you gotta call for service. It's slightly over priced as well.

I always enjoy a Subway sandwich Fresh bread. Tasty ingredients. Good service. Subway has a lot of variety in their sandwiches, so I never get tired of their food! …

This location tends to have poor ingredients ( left out.too long sometimes), and are always busy and because of that, skimp out on your sandwich. Service is fine.

One of my regular go to spots. The staff is very polite and know my order beforehand so I really appreciate it. The bread and ingredients used are pretty fresh.

Pretty decent Subway but it definitely doesn't match up to the freshness of other ones in south Edmonton. But it's still Subway, so I'm giving it a good rating.

Visited subway southgate mall today girl name Nirali gave a very good customer service .I was so satisfied very good food so happy .... …

Theres this one rude skinny fillipino dude that works there during lunch. Not that im racsist or anything he just seems so ignorant towards customers.

I ordered the salada and it was like a dish from the hell. It was so poorly that I just felt like bringing it back to the store and asked for refund.

ZIRO STAR, l ordered sweet onion chicken, and l found the chicken with beef. And the chicken was not cooked enough. Also, the service was very rude.

Amazing service by staff members with appreciable quality of food. But may require to put more staff to speed up the long line up.

Horrible place nobody that works here wants to do their job.
Service
Dine in
Service: 1
Atmosphere: 1

Located at a very convinient place. Lovely view. Subs were delicious as ever. The staff was extra nice. Kudos to the team.

Have been eating here for over 10 years. This time they refused to give me a glass of water. Will eat elsewhere next time.

Bought my kid a basic sandwich. He loved it.
Service
Take out
Meal type
Dinner
Price per person
$1–10

It says here on Google they open at 8am. It is a lie they don't open till 9am according to staff . please change this .

Rude staff. Both kids sandwich and 12” was made with bare minimum as if they were afraid to run out of ingredients.

Very unsatisfied with the service of that lady KULVINDER she ruined my sub. She wasn’t listening at all.

Probably the worst subway staff I have ever seen. I've never seen people make a sandwich so badly

I am here almost everyday because they serve fresh sandwiches. Good thing I live just close by.

Decent place to fill you up with sandwiches. Always fresh produce and usually no line ups.

Amazingggggg food!!! A guy over there makes good sandwiches and is very soft spoken :)

Worst subway I have ever been to.. very little effort and lots of cross contamination.

Overall Good food quality, Good ambience and the most of all a very good service...

Very delicious food. I like that you get to pick what you want in your sandwich.

February 2020 First time to try their plant based meatballs and it's delicious!

Good customer service
Food: 4
Service: 5
Atmosphere: 4

This location carries gluten free bread. Always busy with a long lineup.

always good need more staffing on weekend evening, but staff doing great

They wont give you a cup of water with a footlong. Only subway to do it.

Its subway, no better no worse then any other subway. always good subs.

Their sandwiches and breakfast offerings are nutritious and delicious!

Every time got fresh sandwich and decent services from the staff.

Fast service. Clean place to dine in.
Service
Dine in

Absolutely amazing place. Neat and clean, with great staff.

Ramin made my sandwich like a real sandwich artist !

This location serves the freshest sub I ever had.

Always the same, is good when you're hungry!!!

Good place to eat for u and the family..

Good customer service and healthy food

Great store. And very friendly staff!

Really great food and nice service.

Worst subway sandwich I had ever!

One of the worst subway sandwich.

Good sandwiches and good services

Meus filhos gostam de comer aqui.

Great location and very clean

Fresh sandwiches & nice staff

Nice service and good staff.

Not many choices for halal.

Always has good food

Love their subs!

Great sandwiches

Great sandwich.

ITS SO GOOD

MAAAAD slow

Rude.