Ordered the footlong online and had the same issue as a previous order. I really should have checked reviews. I was missing a couple of ingredients and had the completely wrong bread which left everything I ordered soggy and one of the ingredients I ordered on my sandwich cost me extra. The gentleman working the line was extremely slow and the lady working the line was moving quickly but not doing much. Half of the customers besides myself looked exasperated as ingredients were either piled on slowly or missing completely. She went back a couple of times as I waited for my pre prepped order to get a gentleman the correct cheese, but berated the other gentlemen about an online order. And lastly, if you're in food prep, do everyone the courtesy of wearing a mask, especially if you need to suck back every few moments I don't know why I keep giving Subway a chance because this is the third location that has let me down severely. Your franchises are lacking in service what you pay for in promo, especially in upcoming areas.

If I could leave 0 stars I would. This place is so dirty and nasty. Everything from the door to oven they use to cook their sandwiches is covered in gunk and food. The woman that works there took over 5 minutes just to even greet me when I walked in even though I was the only customer there. She cross contaminated everything when making my order and she lied about the coupon I brought in. She said it didn’t qualify for the sandwich I wanted but it does, you just need to pay for any add ons which I would be fine with. But she seemed to get a jolly from telling people they can’t use their coupons they bring in from the other reviews I’ve read about this location. Will never go back to this location until corporate comes in and hires all new staff.
Service
Take out
Meal type
Lunch
Price per person
$1–10

The sandwich that are made are fresh. Buns are baked fresh daily, ingredients used are fresh and replaced daily. There are many items to choose from to accommodate many different appetites. You can have your buns toasted, there are soups also that you can try. There are combo deals where you can have a sandwich chips and drinks for additional price. The restaurant was very busy and small. The staff were friendly and helpful,. The restaurant itself and general was clean and orderly. Bathrooms were clean and easy accessible. The subway is in a complex but other shops. Parking may be a little hard at times depending on what time you go to eat. The restaurant is located in the hospital District and might be a little challenging to spot from off the road.

I think you may have a dead dog in front of the store any day now if your staff keeps this up. I went to smoothie king next door this morning around 1030 and there was a dog outside the store. I came back at 230 to the subway and the dog is still outside but this time he’s barking and painting uncontrollably because he’s hot! It’s 106 degrees outside. I went inside and got a sandwich and I asked the guy making the sandwiches with the wig on who’s dog is that and he said our dog. It’s wayyyyy to hot to have a dog outside all day.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 1

First I want to say this review does not reflect on all of my experiences at this location for the most part the customer service here has been above and beyond great ... In my experience However the reason I'm knocking 2 stars is because of a single employee and her horrible blatantly rude unprofessional approach and lack of customer service skills not to mention her confrontational attitude ... A black lady who didn't give me her name ... As of 2pm 10/20/21 this lady single handedly has made me swear off subway for good Rebecca ... The name she gave me as her area manager... You might want to consider hiring someone who won't chase off your customers

I just left there had placed an order online said it will be ready at 8:pm I get there at 8:02 only 1 employee then he says he didn't get my order. But they already charged my card for the order so now I'm mad bad enough this was the only close one. So I had to make a whole new order forgot my coupons that was my fault but he was rude as ever only 1 employee then act like he couldn't comprehend what I was saying the spinach was oh so horrible and I only eat they tuna subs I was highly dissatisfied but it was already late and my kids needed to eat before bed....... I'LL NEVER GO BACK THERE NEVER

5/9/23 Young lady with the blond braids is LAZY and lacks customer service skills. If your sitting doing nothing why couldn’t you give service to a paying customer ??Who runs out of cookies early in the day several hours before closing and refuse to make any more cookies that only take 11 mins to bake?? There wasn’t any customers in the store and your not busy. I would of understood better had they been completely out with nothing to make or busy. This Fort Worth subway is a bad location on rosedale and Hemphill, employees seem to be very unprofessional and lazy here. I will not be back.

I was the only person in the restaurant. The employee came from the back and didnt say a word. Very grumpy. I asked her how she was doing and she barked, 'fine'. I know its 'fast food' but the attitude should have been more welcoming. Paid almost $7 for a 6" egg and cheese only sammie and drink. So not worth the price. The restaurant was clean. A guy came in and she barked at him to sit in a booth. Later she was interviewing him and when an employee showed up with their child she started talking to the child. Professional : | The place was clean.

There shift change guys were fighting who was getting off and no vegetable prep. I had to get a sandwich with no onions or tomatoes with wilted lettuce. Total chaos within that location. There was a couple young men that tried to remedy but were told to clock out. If the owner wants to know why he is losing money text me and I can explain customer service to them. They had only one bread and supposedly everything else was proofing. This was at lunchtime. How are they at slow times. Never ever eat here unless it's free!!

No tomatoes - no big deal right. No Coke, no diet Coke, no anything except sprite and water. Would have been nice to know before I wasted my money. It's Subway, ho do you not have soda? And then when I ask, you act like it's no big deal and I should just cope. I rarely if ever leave a bad review, but this experience was horrible. Subway is average enough on its' own, but the to take basic expected items without regard for the customer is unacceptable. I should have just stuck with Jimmy Johns.

No no don’t recommend went to go get subway rn then the lady with the african American ew no they did use gloves but the lady wasn’t using the thing that will make ur hair not fall off which is the plastic bags and 2 pieces of her hair off in my 6 inch ew no never ever don’t recommend it and they kept laughing and was not doing my sandwich and then the guy behind me went first like how and i spent 20 mins in the subway never recommended

Two big guys at the front are always in a horrible mood. They don't greet you when you walk in, let alone crack a smile. Absolutely horrible customer service. I once heard one of the guys be extremely rude and unhelpful to an older gentleman that was unfamiliar with the menu. His job is to assist the customers. The food is fine and I work nearby so I find it easy to go there, just wish management would better train their employees.

I could not use the men's restroom "privately" because there was NO doorknob (just a hole). My girlfriend could not use the women's restroom because it was locked, and they didn't have the key!!!! My "hot" steak and cheese was COLD (not exaggerating). However, the employee making my sandwich was very nice. There appears to be a LOT of homeless activity in that area. I can only imagine what he has to deal with daily at work!

I’m in Fort Worth, TX visiting with my fiancé. This was the closest Subway near our hotel. The customer service wasn’t the best. The employee wasn’t welcoming or very friendly. This restaurant didn’t have any tomatoes or avocados. I’m a vegan so these are vital nutrients I need for my diet. Honestly, this wasn’t the best Subway trip for me. Bad customer service and running out of food too. Don’t go to this Subway!

Typical Subway, pretty clean. My sandwich "artist" was kind enough to do me a favor when I asked him politely to change his gloves after the oven timer went off and he moved away from my sandwich, removed breads and trays and put his hands back on my sandwich.. I asked him kindly and he obliged with a "yes sir".... No attitude at all (hard to get that these days). I'll come back here to eat.

One the worst subways I’ve ever been to. The worker was the rudest person I’ve worked with. I used to work a Subway, and she tells me they left her alone in a store and she can’t ring up coupons because she doesn’t want to take my order. She threw the previous lady’s change on the counter. I hope you talk with her as she lost one customer from here today, I hope there isn’t more.

Online ordered some footlongs. Came here to know their toaster is not working. So the lady rudely tells me she can't make anymore and talks bad about the manager, to me, a customer. I asked her for refund and she said me to go to another subway or come next morning to see Marcus, the manager. I am not from here, its crazy idk what to do.

Just bought 5 subs online and all 5 where wrong. Wrong bread, asked for toasted and not toasted, missing veggies. I keep calling location and phone is off the hook. Worst location to go too, I live in Arlington so it’s very upsetting that I make it all the way home to wrong sandwiches. If I could give no stars I would.

Not the best experience today. This store only has 3 breads to choose from. Has there been a change? There were no fresh cookies. Dr Pepper was out. Not sure if a delivery was not made to the store or mgmt was not on top of things today.
Service
Dine in
Meal type
Lunch
Price per person
$1–10

The lady was rude didn't have anything like eggs,turkey,soup she took a bag of chips and ate them The coke was out along with sprite she didn't act like she didn't want to do anything The 12 person came in with their dog and tied it up outside of the store
Food: 1
Service: 1
Atmosphere: 1

The girl at the register was very rude not only to me but to the other people that were there! She kept talking to customers with an attitude! I’m paying for my food not getting it for free so I deserve a good service ! If your not a people’s person maybe you shouldn’t work at a fast food place..

The young gentleman that was working there was very kind. I was upset when I noticed he was the only one working but he held his own. I give you props, Larry! You are a true soldier for persevering and running this entire store by yourself. Keep up the good work! You deserve a raise, for sure.

They were out of Turkey. I asked to use ham instead. I was told they would have to charge me for double meat if subbed ham. So I basically can't order the sandwich I want without paying extra. I would have ended up with a regular portion of meat... Why would I pay for double?
Service: 1

i have been staying in this area for 8yrs every time I try to give this place a chance is some kind of dirtiness in there. I just took a picture of one of the employees, digging his bare hand into a bucket of cheese and put it on food.
Food: 1
Service: 1
Atmosphere: 1

Will not come in this store again the girl with tattoos every where is so incredibly rude you can tell she don’t want to be there has a attitude ignoring paying customers and when asked a question she raises her voice absolutely not quit your job if you hate it there so bad girl

Even if you order online your food will not be ready. Staff is angry & upset because you expect to pick up your order. Always unprofessional
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 1
Atmosphere: 1

They may move fast but the quality it very poor. The girls behind the counter making the subs had long hair that kept getting in people's subs. The drink machine had multiple drink dispensers that are broken and all tables are filthy. If you can... avoid this Subway!

I would rate 0 stars if I could all because of the management! EXTREMELY RUDE! I miss the old manager, she was so professional & polite! You shouldn't walk into an establishment knowing you'll get bad service & bad attitude but you definitely will with this subway.

I ordered a 6" turkey on whole wheat with cheese and veggies plus a large drink. I paid over $10 for this meal. What I got was rye bread and barely anything on it. The diet coke tasted awful. Had to pour it out and add my own can diet coke.

They asked me what i wanted cut my bread and continued to ask people behind me what they wanted. Just left my bread sitting there with nothing on it. Had i not said anything 3 people behind me would have had their sandwich made before mine

This location clearly needs better management for staffing, stocking, and janitorial. There's one lady working at 6 PM on a Monday during prime time (totally overwhelmed, poor thing) all of the veggies are wilted and shiny. It took me 30

I work around the corner so it's convenient to be able to order online and pick up without having to wait in the long lunchtime line. However, it's very frustrating when I pick up my order and it's incorrect. Which happens 25% of the

Always out of beef and chicken... False advertising... Coupons are only available for certain sandwiches although the good sandwiches are on the coupon page... Tired of the bs...
Food: 1
Service: 1
Atmosphere: 1

Long wait every time I go. Last time they were out of napkins & lids, this time their card machine was down so they could only take cash. Bad for them because they lost customers, good for me because it shortened the line a little.

This was by far the best subway ive ever been to. The bread was perfectly cooked, the lady making my sandwich took her time and really made my sandwich with care, and her and the lady who cashiered were so lovely and nice 10 stars

Placed an online order and my sub was missing the ingredients i asked for. An Italian BMT with half the meat literally. The bread was the smallest bread i have ever seen from a Subway restaurant. The size of 2 of my fingers. More

Honestly one of the cleanest Subways I’ve been too. Great job to the manager (Dru) and the rest of the employees. We actually stay and eat there.
Service
Dine in
Meal type
Lunch
Price per person
$20–30

Nice and very clean. Nice staff, but they need to keep more stock available during lunch hours. Also, I would like to have a choice of a chopped salad or a regular salad. I don't always want my salad chopped up. Thank you

poor service, they did not fill my order until I arrived and I might as well have gone and waited in line and ordered instead of ordering ahead! past experiences have been good, hopefully will be better in the future.

Tables are always dirty when I go & they’re unorganized There was a man that put gloves on then started to put his pants up. Very unprofessional They need to hire people That At least Look like they want to work.

waited in line for over 5 min no one at the counter. so i go to the back to the back to tell then they have a line. they we're just in the back playing on there phones. lost my business i left after seeing that.

Dryest sandwich I've been served in a long time. I doordash ordered tonight and the sweet onion sauce was the reason I ordered. I don't think there were more than two drops of the sauce on the whole footlong.

Ordered uber eats for a 6 inch. Half of my ingredients where missing an it was scheduled for delivery a few hrs ahead of time. My sandwich looked sad.
Meal type
Lunch
Price per person
$10–20

Employees very nice and work quick but I received moldy bread with my order. Absolutely gross. Tried to call them to get my money back as i could not leave work again but no answer. Will not be returning.

I don't like Subway but my Mom wanted Subway...this location is near an open campus high school...one worker took pride in his Sandwich making skills but the lunch rush was CRAZY s l o w !

As usual, the front line customer service lady was awesome! She not only handled my order but also two other's in front making it look seamless! Very professional and a great attitude.

1 of the staff was very disrespectful n rude. Sandwiches were very sloppy. Never had a bad experience here till that day. Wkll never go there again even tho it's very convenient for me

Took 20 mins to get a 6 inch... had gloves on but was grabbing tshirt and hat..... out of things... dnt spend money here
Food: 1
Service: 1
Atmosphere: 1

I used to be a manager for subway in Austin TX. This location is one of the cleanest subways I've ever seen. Great management. Awesome employees. And the food is even better!

Dislike that they never have chocolate chip cookies. And they don’t ever want to make any.
Service
Take out
Meal type
Dinner
Price per person
$1–10

I been coming here since I first found out I am pregnant. The people there are so nice they already know my order and treat me like family as soon as I step in there ❤️

Always out of ingredients. Closes early. I'm sitting here now at 7pm. Closes at 19 but already closed. Garbage.
Food: 2
Service: 1
Atmosphere: 1

New employees are very Nice, Izaiah helped me today and I was very impressed by his customer service
Food: 5
Service: 5
Atmosphere: 5

Went in to pick up a order lady working there at 11 am must not have woken up in a good mood because she basically threw the sandwich on the counter Smh

Some new girl who works at night keeps closing the store at 9pm and there’s people with kids pulling up to the store hungry. Get it together

Came here for lunch very friendly staff. Had a 6 inch tuna on wheat with all the fixings. Sandwich was made perfect

Really rude people that work there that don’t want to help you very unprofessional especially the manager

Ordered from a sever that just finished her smoke break and she didn’t wash hands only put on gloves

Employee was very nice. Took his time making everything perfect. …

Thanks for making my Pizza sub. The ladies there are very sweet. Great service!