Be prepared for the long que to buy or pickup your order, maybe it's the only Good guys in this whole area of Werribee and Hoppers crossing. Parking is also difficult to find. Not a good shopping experience. I used to go to the Melton gg and never had these issues. Maybe they need extra staff. Overall a good presentation of the store.

I had a fridge delivered and one of the component start leaking water. I bring the components back to the store but the staff is not helpful. They said I have to reach factory myself to get it sorted. This is very disappointing because how can they sell faulty electronics to people without any service to make sure it works properly.

I paid for a Westinghouse rangehood but so far we do not have any idea of when it is expected to be delivered. It's appalling service as we were told it would be expected in 4-6 weeks but now it's been 3 months now. The staff at the counter do not make any efforts to find out likely delivery times and blame it on the manufacturer.

Honestly the worst customer service I’ve ever experienced. Staff are walking around talking with each other and not helping customers. Forget about the wait time to purchase as nobody will come to help you purchase products. I will never shop here or recommend this shop to anybody. Absolute rubbish staff and service.

Rarely answer the phone, once you finally get through after holding for 15m they tell you they need to transfer you... which puts you on hold for another 5 minutes and then drops out. I tried again the next day and was told the staff member

Worse store, never answer phone calls and when you go there, the culture of the store is zero f&$ks especially when the store is super super busy with lines everywhere. Just stand and talk until a manager comes along and the manager ends up

My experience with The Good Guys in Hoppers Crossing started off on a bad note when I submitted my Eufy security cameras for repair, expecting a quick resolution. Unfortunately, the repair process stretched over five months (from June23 to

I recently purchased a Fisher & Paykel refrigerator from the The Good Guys at Hoppers Crossing, and I am absolutely in love with it! I love the sleek and modern design of the refrigerator. It fits perfectly into my kitchen and adds a touch

After disappointment at JBHifi store on old Geelong road, I decided to try my luck at Goodguys. I don't normally shop at goodguys. When I reached their store, I had the pleasure of being served by Amar during busy time (black Friday sale),

The sale experience was fine, but as soon as my very expensive Bosch heatpump dryer broke, this team was impossible to deal with. IF they answer the phone (many calls just go unanswered or they immediately disconnect the call) they promise

I bought 2 air conditioners, staff was professional and went out of their way to help me. It was great deal I got, I recommend Good Guys Hoppers Crossing to purchase your electronic goods. The only issues I had was the contractor they use

Waited and waited for staff to acknowledge us and assist with our purchase. Literally 1 man working the floor. The door security guard and a lady displaying a product who doesn't work for GG tried to help us as there was no staff and they

Purchased a couple of computers for my children and a mobile for myself, Brendon listened to our needs and made great recommendations based on our needs and price bracket. We just wanted to express our gratitude to both Brendon, Pasul and

I had a not so pleasant experience with The Good Guys this week. I bought two split A/Cs and paid for delivery. One was delivered but the second was not. Every time they promised it would be delivered, I got a text message it was ready to

I am utterly disappointed with the service I have received from for the repair of my coffee machine which was purchased from this store less than a year ago. On September 15th, I gave them my coffee machine for repairs, hoping to have it

We all should go and work for Good Guys in Hoppers Crossing. All we need to do is just walk around on the floor - not talk to anyone - don't worry about customers on the floor as they are not that important - if someone ask for help then

I just spent approximately 30 minutes in your store and your customer service was nonexistent. I waited patiently to be served while the Salesmen attended to another customer. Because of my disability l sat down on the chair next to the

I have never seen such bad customer service in my life. These guys have absolutely no care factor in the world for their customers. Once they get the sale, in you’ll be hung up on, left on hold, provided no updates and ignored in store

My 5 Star review is for the exceptional customer service that George provides us every time we have purchased items at this store. We have been coming to this store for years and we have had zero issues with the help and advice we have

I ordered two iPhones at Good Guys Hoppers Crossing, and at the time of purchase, they offered a $100 store case for one phone. I received one phone immediately, but the second one arrived after a month. Despite paying the full amount

We were looking for a coffee machine and had a great experience dealing with Nicola. She was very nice, knowledgable, and took time to explain the different models we were interested. She was not pushy at all and gave us a great deal.

I purchased a Soniq television about five years ago, up to last year the internet worked on the television but has not worked for this year. I have found out from Soniq the Cinavision login and apps are permanently down. I purchased

Disgusting service when went to pick up coffee machine at the warehouse out the back. No directions on how to get around the back, one of the warehouse men Mike was so rude, yelling rudely at my husband to back the car up, totally

They have the goods, at good prices, that is where it stops. Customer service is not the best, its like disorganized chaos to be honest. The wrong products are given to you, not everything shows up with the delivery promised.

Excellent customer service from Brendon G and staff at the register!! Brendon was able to do a great deal for us on 3 appliances and even found a better option on one of them that we didn't know about.

I want to give a 5-star positive review for Good Guys Hoppers Crossing. I experienced a bad installation problem, and after inspecting the unit, I noticed some minor damage.

Worst customer service ever !!! Very good at taking the money and lying just to get a sale !! Mr George told me that a 75 inch TV would fit on an 180 cms entertainment unit

Great customer service and great selection of products. Vick will help you find what you need and is a friendly And great salesman. The whole team is nice to interact with.

The worst experience of buying anything. They are selling refurbished products, never going back here to waist my hardearn money.

Scammers Bad Guys become when we buy washing machines they need money directly payment and told