Ordered a soda stream terra for my parents online. It came through next day delivery which was good, but they didn’t wrap it up in a box, so my parents found out what it was when it was supposed to be a present. Also the box was ripped at the bottom. I would have preferred it wrapped up and not torn

The northland good guys store should be called “No care for the customers guys” store. Between 3 customers in the entire store I was waiting for 30 minutes to find a sales guy to help me with my queries. Half of them were busy in their phones and just avoided interaction.

Went into store today with a friend and she purchased a vacuum. Staff at the front Jess and Louise were very helpful with the purchase and help assisting with a voucher that we were having trouble with. Great customer service, very kind and patient!!

APPALLING!! They took the wrong address from an ancient file despite me giving them the correct address twice. Then they cut off all phone calls to seek clarification or advice. The worst, most unprofessional experience I’ve ever had. Do NOT risk it.

My dad had recently purchased a Samsung QLED from this store and was informed the TV was expected to arrive at the end of the month with no specific date. So a couple of days later my mum had called the store in order to ask for a specific

The premium delivery of appliances is definitely not worth anything. Half the appliances (like TVs) are excluded from unpacking and assembly which is not explained when you are purchasing this extra for delivery, the fridge delivered to us

I cannot believe I went to the trouble of purchasing a new fridge and washing machine in the hope that I will have no issues. The washing machine was delivered without the transit bolts. I am meant to keep them for future use. The acoustic

Pretty good store and friendly staff. Good Service. So far, we have bought washing machine, TV and Cooktop. The delivery was very quick too. Malaika is awesome. She is attentive and knowledgeable across products. Keep up the good work !!

Waited on a product for 3 months (with full payment) and zero correspondence from this retailer. Called up this store on multiple occasions, got hung up without answering half dozen times. When I do get through to someone they tell me

Pretty poor customer service. Told the manager behind the counter what I needed name and price..before I was told “what do you mean”, come on I’ll have a look what you mean”. Then after pointing to the exact same air conditioner I had

The worst Good Guys I’ve ever been to. While my regular one in country Victoria sold all appliances in my entire new house, this branch is infested with just miserable people with bad personalities! One dude was yammering away on his

I went there hoping to buy a robo vacuum & mop cleaner. After 20 mins, I suddenly noticed and requested some assistance. The gentleman appeared, quite unprofessional in appearance, and had absolutely no knowledge of the specifics and

Next day delivery does not happen. Waited 4 days for purchase to be delivered. Cost of delivery $55 regardless where you live. My residence was only 2 kms away. Had to be at home all day for delivery otherwise they wouldn't deliver.

Been a long time customer at Good Guys Northland. Customer service is usually a mixed bag depending on who you get and the time of the day. Just called them about potentially purchasing a new dryer and spoke with

Staff to busy Standing around taking to each other no one wants to serve you, after waiting for 25 minutes and No service we left and went Harvey Norman staff were so helpful and we got what we were after.

We just purchased all the appliances for our kitchen renovation. We were assisted by Cecille who was amazing! She was so thorough and patient, and had a good sense of humour. Would recommend her to anyone!

Excellent over the phone service from Patrick L in tech who helped with with a purchase that the good guys online, helpline, phone sales, online sales and Brighton store representatives failed at.

The prices are really not worth the terrible service. I got a ps5 with a playstation gift card. I had to call them multiple times about the ps5 and I just found out the

Staff member spent less than 10 seconds explaining portable air cons. Was looking to buy $500 cooler but he couldn’t be bothered. Bye Good Guys.

Jess and Louise from the front desk were very helpful and patient. They went above and beyond. Fantastic customer service.