Date : 13/08/2023 Time : 10- 10:15 pm ( Sunday Evening) I went to this shop to started looking for beer for a friend and I spend about 5-7 mins in that section and meanwhile staff member ( Dark Skin Guy ) came to me and offered help and I said I am okay. Then he keep coming to me nearly 10 times and keeping pointing out why am I taking lot of time. I told him that I don't know about beers so I calling my friend and I was also reading contents like alcohol level of the product before I buy. But he keep pointing out to me and I ended up NOT buying beer because of him putting nose in my shopping every second. And I went to the counter bought regular bottle of my whisky which I buy twice a week from this shop. He asked where is the beer I said I changed my mind. Simple. Then he started dragging it aggressively that I wasted alot of time in the shop. I told him that I am a customer you still have nearly one hour more before you close. So I can spend as much time as I want to do my shopping. But he went more aggressive and rude with me after I already made a purchase of whiskey. And I asked him to learn something from " DAN MURPHY'S & LIQUORLAND" that they only offer help one's upfront to the customer and then leave him alone to do shopping at his own pace. And he went more angry and picked up the phone and said he is calling cop's. I was like that was the last thing i wanted to hear tonight but anyway I just replied that I'll be putting my review on Google about your torturing behaviour. And left the shop and he also called me from behind nearly 3 times ( Don't know why ) And then I was doing my review in car park sitting in my car I saw this guy came out of the store and standing on main entrance of the shopping centre and smoking and left the shop on its own as there was also no other team member. I had to call the police and given them update that this guy might try to build up the story so I given them upfront information just incase. I never expected this behaviour from a Team Member of this shop. There is usually a sweet lady and Indian guy works there sometimes and they both are always very nice . I promise I will be reporting this to HR OF thirsty camel . There is date and time mentioned on top the review and I believe everything is under CCTV Footage available for the HR & other managers to Review.

Joe, Tooshay (sorry name probs spelt wrong) & the crew are the most welcoming and helpfull people im on a first bame basis with these guys and enjoy having a chat everytime i go in they have a great rewards system and competitive prices and great circulating deals on all the best grog keep up the good work guys i recommened this store to everyone

This is my go to bottle shop. There are many others that I could choose from however, without a doubt I received the best customer service.The manager is amazing, he always remembers my name and always happy to make excellent suggestions. His knowledge of wines and spirits is second to none. Thank you for making every visit a pleasurable experience.

Excellent customer service provided at this joint by Billy and his team. EXACTLY WHAT YOU EXPECT. A WAREHOUSE FULL OF ALMOST EVERY POSSIBLE ALCOHOL YOU COULD POSSIBLY NEED. I COME TO STOCK UP BEFORE HOUSE PARTIES OR TO FIND PARTICULAR WINES FOR MORE FORMAL OCCASIONS. PRICES ARE COMPETITIVE, AND THE STAFF IS HELPFUL.

Always been going there to buy beer but went on the 12 of July at around 6.30 there was some sad case female at the counter bought a case of our blond never even said hi , or thank you after I paid n myself said thank you guess this arrogant girl needs more training in the magic words.

Not opened as per their operating hours as advertised online and on the shop window. Arrived 10mins before closing and the attendant acknowledged me but kept nodding his head! Tried to call numerous times prior to attending the store & no one picks up the phone! Worse service!

Very Rude staff. Never buying anything again from this store. I highly DO NOT RECOMMEND anyone to buy liquor from here. I better spend my money where I am getting a good service & being treated as a valued customer. A big NO to Cellarbrations Highlands.

So glad having this bottle shop next to home, full of good offers and the team working over there is really friendly and helpful. Prices are very competitive there is always a good offer available. Highly recommended

The Sapphire Blueberries are nearly has delicioous and satifying as the person who recommended them. I give Celebrations Craigieburn 12 out of 10. And The Godfather Lager could become the new taste of summer !

Reviews always represents business. Before giving reply to any bad ratings. You should check it out mostly people give one star to business because of poor customer service.

I am in store now, reach on site around 10:46pm. Staff told us only 2mins to do shop. We said him have more mins but he said 5 more minutes he can give. Too much attitude.

The prices are always great here and they always have awesome specials. Plus they are the only bottle shop in Craigieburn that is open late every night of the week.

My favourite bottle store hands down. Always love going in to see JOE and JASMINA who always have huge smiles and a great attitude every single time!

Dropped a can and get “for F*#%s “ by the guy running the joint. I apologised and paid for the can. Won’t be going back with attitudes like that.

Please dont buy their beer on sale ( pic attached for your reference ) They are selling old or outdated beer which is not good for health.

Love this place, Joey is the most helpful person. Knows all his regular customers by name and always greets you with a smile and a wave.

Just purchased a slab of Carlton dry. I was charged $52 but the website says they are on special for $45. How does that work??

Excellent costumer service we love sema she is very bubbly and always happy. Keep it up guys Unbeatable prices ❤ …

Only place I know that stocks black label southern comfort....I've been back a few times nick and the boys are awesome

Great service by these guys here. Love their range and service. Special shout out to Billy and Vicky.

There is a way to handle in-store issues with customers. You cant just simply be rude and impolite

Worst customer service I ever experienced in Australia. Need new manager to be in business.

I highly recommend it because of the good services and reasonable prices.

Very friendly staff and large range of choice. Thanks for recommendations

Best service of any shop in Craigieburn. Well done Joe you are the best.

friendly staff and great customer service! they were all very helpful

Bad customer service. Lady tells lies about delivery and overcharges,

Not a bad place, reasonable prices and staff are friendly.

Thanks for your service, great one. Highly recommended.

Good range and service but not the cheapest option.

Friendly staff! Great range and reasonable prices.

Well stocked store. Nice and friendly staff.

VAILIMA IS BACK GUYS! pretty cheap too, $7!

Good choice of drinks and friendly staff

Nice place with great variety of drinks

Some good specials here...open to 11pm.

Great service, offers and great staff

Wasn't there just walked past lol

good customer service …

It's gotta be at the right price

Good price and friendly people.

Good deals. A lot of variety

Great shop and good services

Rude staff , closed at 10:53

Best service in town :)

Nice place for liquor.

Nice and friendly

Beautiful people

Good service!

Amazing

Great

Good