Honestly I love ulta, but today I had a bad experience. As I was looking at juice beauty an employee (lady) approaches me and asks if i need help and looked at my purse as if I Shenzhen thought I was stealing. I said no thank you not yet, and she continued to stare at me....I remembered I was looking for the tarte shape and tape and asked if she could help me match my color, she looked at me confused and said sure....she didn’t even swatch colors on me or even try! She basically guessed a color and said this would be your color but we don’t have it (rudely) but the boxes were clearly there for that color, but I decided not to say anything because she was being rude and judge mental. I gave her a disappointing look and waited to see if she would suggest anything similar and didn’t, she said yeeea....and walked away I still said thank you because I’m not rude but she walked away so fast she couldn’t hear me.....I was uncomfortable the entire time there. When I go into beauty stores I want to be helped I want to be given suggestions. I was very disappointed. When I go in there dolled up I’m treated way different than when I have no makeup on and look normal. I hope this isn’t the customer service they provide everyone.

So today, I purchased Melanin hair care products at the Ulta Beauty...in Wicker Park. Parking was easy, as we all know..now that things are gentrified, it's a crowded place to shop, eat and live. Upon, entering the store, I was not greeted. As I looked around for the products I needed, 3 employees, pasted me by quickly glancing at my hands and coat...but did not say anything. When I got a chance to look someone in the eye..I asked where the products were. I wanna say 2 undercovers (that I'm sure are assigned to this location) as clumsy as they were made it a point to let me know they were near me. Honestly people, I understand you have a job to do, but you should try to treat everyone the same.. including you sis'. I made my purchase..and the young man said "thank you for shopping"...but honestly I feel like I let them down by not having stolen something..or my payment didn't go through. I believe in second chances...but it will probably be a long time for another opportunity.

Very negative experience. I walked in and was greeted by a person standing by the door and was asked if I needed help finding anything or a basket. I declined and went about looking for what I had come in for. The person who had greeted me at the door was two displays across from me- following me and watching as I shopped. I could see their eyes following my hands. They approached me four separate times to ask if I needed help or a basket. I work in customer service myself, so I immediately recognized this as an attempt to protect assets and insure nothing was being stolen. Long story short- I am a heavily tattooed woman and was immediately deemed a threat and followed throughout my entire experience. Extraordinarily unnecessary and completely disrespectful. I will be returning everything I purchased in that visit on the principle of not wanting to support a company that allows employees to continue harmful and demeaning behavior towards those whose appearance is different.

I visited on June 6 roughly around 620pm. It’s sad that as soon as you step one foot into this Ulta they begin to follow you. Keep in mind, I’m the only Hispanic in this store, everyone else was white. Instantly, someone approached me asking what I needed and they walked me to the section and instead of offering more help she just hovered behind me. I would move to different isles since I was shopping for Kylie and some lip products and the whole time she walked behind me pretending to be on the phone while still looking at me. She made me feel really uncomfortable and made me feel little compared to the other shoppers. Racial profiling at its finest right after they got robbed by two white men the week prior to…. (My sister was present the day it happened so she saw the whole thing happen and told me) Luckily someone else walked up to her and asked for help and that was the only way she removed herself from where I was.

I had a Make-up and hair service done by Luisa. My entire back was soaked from the shampoo wash and I had to ask her a few times to please blow-dry my back because my shirt was so wet. Then, I asked for a blowout but she had put so much product in my hair that it looked flat and lifeless. When it came time to do my makeup she grabbed a tester moisturizer from the store and was about to put it on my face without sanitizing it. I was like people stick there hands in that all day long...I honestly had to stop her half way thru the makeup application because I was starting to look like a clown and the eyeliner was like zigzagged on. I wouldn't have written this review if she had apologized but also she had a bit of an attitude the entire time too. Thankfully none of it was charged and the manager was very apologetic. I'm giving 3 stars instead of 1 because the manager went above and beyond to make it right.

Had a great experience with Milagros. I came in looking for a new sunscreen because my old one got discontinued and I'm almost out of it. As I was making my way to the sunscreen aisle, milagros greeted me with a warm smile and ask if I needed help, I kindly Said no. She then tells me to let her know if I had any questions she'll be happy to answer. A few minutes went by and I did felt overwhelmed with so many options. I couldn't find milagros and decided to ask another employee for help and recommendations for sunscreens. She seemed uninterested in helping me and just pointed me in the direction of the sunscreen she uses but I didn't like that one cause I tried it before. I ran into milagros again and she helped me find the perfect sunscreen. She asked opened ended questions and ranged me out. All in all this was good customer service.

Cannot rave enough about the customer service that I experienced at Ulta. I had an event in January and wanted to get my makeup done, I didn’t plan ahead and unfortunately all of my usual spots were booked. However, I ventured into the wicker park Ulta and had the most wonderful experience. Milagro, the GM, approached me and asked if I needed help. I told her about my situation and ask if there was anyone that could do my makeup. She informed they were fully booked BUT she could reach out to the Dior rep and see if he could help me. Jose, the incredibly talented makeup artist, did an absolutely fantastic job and I received compliments all night long. I cannot thank Milagro enough for going above and beyond for me, her and Jose truly saved the day.

I went to ultra beauty for the first time! They have such a wide range of products and prices that it has something for anyone and their budget. I've avoided this place until now because I always assumed it was like Sephora and expensive but was happy to see that they offer a lot of different products at an array of prices. I will definitely go back for more beauty products in the future. They have a lot of the brands you see in the grocery store but they offer a lot more items from each brand like Revlon, Maybelline, elf, etc. If you want to treat yourself or have more options on a budget for, check it out! I bet you'll find something's to treat yourself with. Great store and the employee always give great service.

The manager, Lori, was absolutely unconcerned about customer service. Though there were plenty of employees wandering the store, Lori was the only employee working the checkout counter. There were 6 people in line while she very slowly rung up items and chatted with customers. When a second employee finally came to the counter to assist, Lori walked away from her register. It would have been acceptable if she had at least acknowledged customers in line and apologized for the wait. She did not. When she returned and I asked to speak to the manager, she scoffed and said it was 'unintentional' and she didn't notice people waiting. She was rude, dismissive, and clearly not able to handle managerial duties.

Shopping experience was great! Very helpful and friendly staff. Their service was immediate, they were able to steer me toward the right products and, considering it was peak hours, they were well stocked and had exactly what I needed including an eyeshadow palette and a concealer for my under eye but I don't want to look like I'm wearing anything because I wanted to be a natural. Anyway, the girls there tried several products and color combinations to match my skin color. They did a fantastic job finding a concealer that looked completely transparent and natural. And only in one product. How awesome it was. made me feel at ease and made my experience a pleasant and memorable one. Love Ulta beauty.

I have been to this location several times and the customer service is absolutely horrible. Especially a cashier named " Ayele" why do you have someone working there who is unfriendly, cold and doesn't smile. She doesn't explain products properly and has a bad attitude. This is the third time she's attended to me and it's been a horrible experience with her skills. The corporate office will be contacted. She handed me my receipt but forgot my change ...ugh! She tried to charge me two different prices for the same products...disgusting! What kinds of people are you guys hiring! Her skills are unprofessional and maybe she should be working but not with people!!!!!!

After finding that my favorite foundation is not actually cruelty free, I was in search for one that’s comparable. I wasn’t expecting to have much luck. However, Jose was very genuine, didn’t advertise the products or push for sales, but carefully listened to my needs and recommended truly fantastic products! The foundation is exactly what I was looking for and more! I asked for a couple of other items, and was offered to try sample sizes of them first to see if they work for me before committing to full size. Jose also offered helpful skincare and application tips. I look forward to following up for more of Jose’s guidance soon!

I had such a great experience here I had to give a review! I didn’t ask her name but my receipt says Lupita OMG I love her !! Give her her own store she gave me I believe the best experience I could have ever had ! I had so many questions about makeup she answered every one! She went above and beyond and is so knowledgeable about makeup! I appreciate her and will definitely be back again ! Lastly I came in literally abt 30 min before close she still didn’t care didn’t rush me or anything I can go on and on abt the experience I had, but they don’t give enough room for me to express how truly amazing she is Thanks again!!

What's up with this place , so I took the wife to buy some stuff, the service it's fine I guess. My complaint is the climate inside the store , as I walked the aisles, I was just wearing a hoodie, It started getting really cold , I was wondering why . I asked one of ladies working there , she said the heaters were off . What in the the 3rd world country is this . It's December and pretty darn cold outside, for these poor ladies working there . Why does management have no consideration for these ladies, and costumers. Can someone please help.

Service was not that great. I went in some time last week, I was hoping to find new products to fill up my makeup bag. There was no associates on the floor available to help. I saw 3 associates up at the register & 2 of them were doing nothing but flipping through a magazine. I asked one of them for help and she just pointed to the general direction of where to find the brand. After awhile Abby finally helped me find new products to replace everything in my makeup bag, she even gave me a few samples with my purchase.

I went in only to return a eyeshadow pallet set. As soon as I entered I went straight to the cashier who was already working with a customer. Monica approaches the register area to help me. I tell her I’m here to return and she begins to check me out to purchase. I corrected her that I was returning the item and she rolled her eyes and said “you don’t say”. She continued to give me attitude until the very end of the transition. Absolutely the worst customer service.

I was here yesterday Friday afternoon, as I walked in, there was nobody greeting. I made my way to the hair products and there was No employees out on the floor. I thought maybe they were helping customers. I finally go up to the registers and 3 employees were having a good time. I can’t remember the name of the girl who helped me but She was very polite and helpful. This store needs greeters and help on the floors. I don’t think I’ll be returning to this location.

If I could give this place one star I would ... they ruined my hair .. completely ruined it .. you should see how I look... I asked for the ombré and they bleached multiple times I had to go twice ... the first time they said that i. Don't like it I could go a second time for free .. the second time I got a bill again ::: how awful .. I don't recommend ultas salon .. now my hair is half black half blonde .: there's no words for it .. I'm so disappointed

Stopped by on my way from work, was completely ignored by every worker. I was looking for new fragrance scent to try and I was just scolded and stared at by the workers around me. I would hate to see other customers coming from 8+ hour work shifts and be ignored or mistreated for not looking like an “ideal” customer. I would hate to think or say this is how they treat customers who come in looking a little different than most. It really is a shame.

I absolutely loved this Ulta! I’m new to town and was searching for an ulta with a parking lot (lol, just not used to the city yet) - and I stumbled across this one. From the moment I stepped in I felt so welcomed. I went in for concealer and left with a brand new foundation, a brow wax and several products because the team was so knowledgeable. Not just trying to upsell, but take the time to learn me and what I needed during that day. Bravo!

Took a while to find anyone to help. Finally found an associate to assist, only to have the associate direct me to a product that did not fit what I was looking for. Clearly specified what I needed, trusted the associate provided me with the correct product so I moved forward with the purchase. Made the mistake of relying on the associate and didn’t closely review the item. Realized once I got home, the product was NOT what I requested.

I live downtown and typically go to the loop, Hyde park and Greek Town/West Loop locations. However, I happened to be in the neighborhood when I stopped by this location. Milagro made my experience so amazing that I will now be coming to this location moving forward. She was extremely kind, helpful, thoughtful, accommodating and warm. I was in absolute awe of her costumer service and have been since last week. She’s a gem.

Informed and fantastic staff. I went in wanting lotion and the person recommended a product that another location had rather than telling me to buy from their stock. I really respect the honesty and care these employees give. This is always my first stop when looking for personal care products because of the trust I have with the staff I have interacted with in my experience.

I love ulta but this place isnt all that great!.they always seem to have an attitude especially the manager Lori....I dont even ask for help because they seem to be bothered when you do or they dont know..... the only special thing about this Ulta is the Brow service ...Tino is the best and such a sweetheart I love him and his brow work is amazing thank you!

While shopping for a friend, I was taking pictures of products to text to her, one of the workers scolded me- indicating I cant take pictures, which is fine, I stopped , no worries, and walked out the store- She didn't care why I was taking them. Some people will remain a "worker". The owner of the store would have never treated me in this manner.... SMH

Had an incident where a gift card wasn't working due to some missing #s. It wasn't anyone's fault but was kept there a long time while they contacted customer service. It was finally figured out but store clerk or manager was kind enough of giving me some samples to enjoy for my inconvenience. It was very nice of her and I appreciate her thoughtfulness.

Had a hair dresser at this location and another in Kansas City buzz my under cut with no problem. Called today to make an appointment and the hairdresser said "uh we don't do that we're not a barbershop"... Since when do hair salons and stylists not know how to do undercuts? They better get with the times! Undercuts have been around for years now. Lol

I would not recommend getting your hair dyed here if you have curly hair/ethnic hair. I asked for a balayage with blonde; instead, the hairstylist dyed the front of my hair blonde and kept the back black. It's like color blocking. My hair looks awful when tied up which is how I style my hair often. a complete waste of money & time & products.

Waited in line for a while on Sunday, June 24th. Both cashiers saw me, but when one finally became available, she chose to check out someone that walked right up. I stood up for myself and said, I was in line. Rudely one of the cashiers said you are standing in the wrong place. Left without purchasing and no plans to spend money here again.

Its a girls candy land. I just love playing w all the make up, hi end brands lo end brands from channel, ulta, Nyx,essense, its fun to mix n match. I just dont like people asking me every 10 minutes can i help u. Look when i need your help your no where to b found ,now leave me alone n let me enjoy playing w samples.

I appreciate that the staff here is attentive but I feel like they sometimes hound me when I'm just trying to take my time. I even left and went to the north avenue location once because I felt uncomfortable shopping with them watching my every move and asking if I needed help every corner I turned.

Every time I've stopped by this location I have had a good experience. Today a very nice associate named Denise helped me find the right shade of the Juvia's Place foundation and an affordable concealer from NYX. I definitely recommend checking out this location if you're in the area.

I walked into the store and had a list of things to buy. The manager and 4 other employees followed me around the store the ENTIRE time. I was on the phone and one of the employees barged in on my conversation. WHAT THE ACTUAL F***. Never going back to this location again.

I visit Ulta Beauty for the first time for a birthday gift. The staff was super friendly and helpful. The cashier Megan was super friendly and kind. I will definitely pay Ulta Beauty another visit in the future. The prices were super reasonable.

First time in and I was immediately followed by an employee and watched the entire time. Got what I needed and left ASAP because of the discomfort she created. 0/5 for this micro aggression, I told one of the coworkers who did nothing about it.

There's nowhere to park bicycles outside, but one of the associates said I was more than welcome to park my bicycle inside while I shopped! And another quickly pointed me in the direction of the masks I was looking for. Awesome friendly staff.

I love this Ulta, I have comed many times and it is my go to place. I especially love the selection of prices from item to item depending on what you want. They have a wide selection of drugstore and some more pricier and well-known items.

Waiting for them to finish their conversation and one of the was the manager she turn to me and said" what do you need" in my time it was hi how can I help you? Seems that they didn't want to leave the front desk to help me. Worst service

What a strange place. I haven’t been inside an Ulta in years as I usually order online but I figured I stop by since I was close to this location. Staff gave me the weirdest vibe. One of them kept following me without asking if I needed

Ulta used to be a favourite of mine but this new layout is horrendous !! Shampoos were separated from conditioners by the whole floor ,And inappropriately labelled as well !! I will say that the sales staff are always great here though

Booked a makeup lesson about a week ago as i'll be doing my makeup for our elopment next week.. got three confirmation texts leading up to. today, the day before, got called telling me they needed to cancel because the artist moved.

Came in for one thing, left with an entire new makeup routine. After a week of using the items I bought, I can confirm that they are fantastic! Thank you so much, Jose, for helping me out and teaching me how to use my new products!

the ladies here always think we are stupid and they have perfect make you but when you come for help they make you look horrible ugh... except for a African American gay guy he is AMAZING and gives you the correct products!!!

For all your beauty needs, this is the place to go. My 18 year old granddaughter loves this place. When you walk in the door you are warmly welcomed. They are very attentive to your needs. I appreciate good customer service.

Went to Try and support my girl @TRACEEELLISROSS but I wouldn't recommend it was so uncomfortable trying to shop here. Brittany the store manager and other team meanbers felt like Security guards very poor customer service.

Customer service is amazing at this location!! Tino is THE GO TO for eyebrows. I am not a makeup girl and I love the recommendations made to me from Nathan and Tino. Thank you …

Seems like there are only 2 employees that work there at a time. There have been numerous times I've had to wait 15 + minutes for help then received terrible help and was rushed. From the manager as well....

Not one acknowledgment or "can I help you find something" needless to say I didn't buy anything!!!! Will attempt 1 last try to shop at another location....I'm hoping that was the attitude at that store!

The wonderful people at Ulta and the freelancers are wonderful and every wise when it comes to the products and what's best for one 10/10 will come again to continue getting my skin care and more

The employees only greeted you that the door and that was it. It's hard to find someone to help you here. Now all this could be because of COVID-19 but even before then it was like this.

Staff here is great. It’s an ultra what More could you want Stock was a bit limited but that’s probably due to COVID I wish they had more bath products I’ve seen more at other Ultas

Go to place for anything beauty. Great service and product knowledge for beauty and cosmetic products. Even carries great natural brand like Parissa hair removal waxes.

The sales person was very helpful with selecting the right cologne for me. She took her time sampling many different scents until i found the best one for me.

You can find some of the same makeup anywhere else, without having commission based salespeople pushing expensive cleansers, lotions and moisturizers on you.

The service is good and the line to pay doesn't get as long as other ulta. There's a really big parking lot too so you won't have any problem getting a spot.

Big store with a lot of selection. As a guy who doesn't usually shop there, I found the layout confusing and had a hard time finding what I was looking for.

The beauty consultant was very knowledgeable, answered my questions and was able to test makeup on me. The other staff was also friendly and inviting.

I love this stuff for makeup but they do need to cater more to the African-American community and put in hair extensions and products for black hair

Absolutely horrible customer service. The employees are also not respecting COVID regulations and staying 6 feet apart. 0 stars- do not recommend

My daughter loves this store the service is ALWAYS ALWAYS sweeeeeeet..... We come down at least 2 a month , Steffi was awesome thank you so much

While I was disappointed that they carry little to no makeup pallett refills, I still love this store. The Ulta brand is actually really great.

Great selection, but the lighting is awful. I bought nail polish that looked dark mauve in the store but when I came into sunlight it was pink!

Had to return some stuff I got at another Ulta and Monica helped me out at the cashier with it . So sweet and nice! Thank you Monica!!

Usually stocked and is one of the Ulta's that has the limited edition brands - call prior to going if requesting something specific.

Good selection, clean and modern and the staff is quite friendly. Only drawback is that sometimes the displays are in rough shape.

I came to North Ave for Lancome product. Store is dated but friendly people & quick in and out once I found all my products

Laurie One of the store managers was great help also Stephanie last experience was not pleasant but im glad I came back

Very disinterested sale staff. Asked specifically for brush selection help staff just point to aisle and walked away.

The technicians are very professional and very nice to their clients. The staff always have a sunny side to then.

Super crowded. Ignored by employees. Waited for them to finish their conversation before I could check out. Meh.

Great staff, very helpful. Both times I visited, store was clean and not very busy, making it easy to navigate.

The store associates are super helpful and I highly recommend ask them for any questions if you are in doubt.

Horrible service, Laurie the manager didn’t even bother to help me out when I asked for help, It felt wrong.

LOVE this beauty and cosmetic Store. Service is wonder. As well they offer beauty tips to keep you fabulous.

Great selection and it’s always my first choice when thinking of a place to go for anything beauty related

Much larger store than i assumed for downtown. Such smiles. Great parking lot right in front the building

Good Ulta! They’ve messed up my coupons a few times, but otherwise a great Ulta with convenient location

Expensive for five products I end up spending $102 but it's okay I guess you pay for the price of beauty

Clean, organized store. Well-stocked. Friendly, helpful staff. Online pickup orders are a breeze.

The employees were super helpful and friendly. And I love the product that I went there for.

Just loved this place, all the employees were so nice and kind and I find everything!

It seems that the people placed in higher positions lack interpersonal skills.

Great customer service and helpful finding exactly what I was looking for.

Love it me and mom went there she said so much selections we be back soon

Amari and Mateo were very helpful and great customer service. Kudos

Very nice people. Everyone I was in contact were helpful.

I love Ulta!! Picked this up still yet to try it …

Advertised merchandise not even available

Got a hair cut and my hair was uneven

It does why it's intended to do.