I signed my wife and I and the debit order goes off my account. Now I cancelled the membership, they still debited my account and asked that she calls herself to cancel even though I signed the contract. How can they just cancel mine even though the total amount goes off my account. Unethical businesses. Ashamed

Hello, hope you are well. I have been overcharged for my membership for the past two months at Alice Lane. The sales rep ignores my messages & no one is helping me with my refund. Please can someone assist in resolving this matter. With the amount I’m paying this treatment is unacceptable!

The good: great location, nice layout and great staff. The bad: equipment is tired and often broken…and stays broken. More often than not one or the upstairs water dispensers is broken; at least one sometimes two of the stair stepper machines have been broken for over a year.

The gym is completely overpopulated in the evening and there are way too few machines to carry the number of people attending. This makes the gym feel dirty and old. Unfortunately this is the only Virgin Active in the area, it's definitely time for an upgrade!

Avoid peak hours (which is obviously the only time most of us can actually get to the gym). So incredibly frustrating having to wait for gym equipment. Can’t help but think that this gym has accepted way more people than it can accommodate.

The Clearmont Virgin Active has the best pool in the city. I've been to them all. Beautiful surroundings. Clean Equipment. The suana is a bit messed up - and I'm not talking about the lawyers. Just kidding it's the accountants. Good people

Really upset, recently set up a gym contract for my baby, so that whilst I gym then he can get sim play time with the kids, as they offer awesome two hours max to take care of your child.... And your little one gets to play with other kids

Worst Virgin Active I’ve been to, weight training area is always full, often wait 5-10min for a set of dumbbells. Also often see people needing to stand on the stairs to find space to train, huge safety hazard and they do nothing about it.

Courteous, engaging, helpful staff. Available personal trainers. Excellent and wide array of exercise machines, tread mills, step machines, rowing machines cycles, spinning opportunities, weights, martial arts etc. Wrap-around windows and

Love Virgin Active and all their gyms. Never had any issues before this. Sales consultant has been terrible. I have been in 4 times to get my vitality linked to my gym membership. Each time he says he’ll call me or it will be resolved. It

These guys are pathetic, they charged me way too much for 2 months with no notice and when I asked about it they said it was an admin error and avoided me. I've given up on getting that money back but when I tried cancel the contract they

Went to the Claremont Virgin Active gym at 9:15pm last on a Thursday. They normally close at 10pm but I was turned away by staff at the front desk. They said that they had no power because of load shedding so they’re closed. However they

Overcrowded, plagued with a rotation of faulty equipment. The gym is significantly oversubscribed and a nightmare during peak hours. If there's loadshedding in the afternoon, avoid. There is no alternate ventilation so you get stuck in a

The machines could be better organised, grouped by body part so you don't have to cross the floor for your next move. The mats are worn and in need of replacement, the fabric free weights will also need replacing soon. The staff is not

Quick to sign up and sign . ... 5 days later someone broke lock on locker and removed bag from locker and left it in toilet. Accountant on leave can't sign in onto app for first 5 days .... then manager on leave still no resolution and

One of the better VAs. Got everything you need. It's actually a nice facility. Wish they had 1.25kg plates though. Now for the bad... This is place horribly overcrowded. The air-conditioning also never works or is heavily underpowered

Great pool to swim in. I swim almost every day and although it gets busy, there is always space to join in. The staff are friendly and helpful. The treadmills are situated above the pool and so it should be noted that when running or

Have been trying to get a refund for a month overcharged for nearly 6 months now. Only 1 staff member has been patient enough to help through this ordeal and she now cannot assist further as not authourised to do refunds. I am truly

I would say add about R200 to R300 to your budget simply for parking to be a member of this gym. I have been a member of Virgin Active in other cities and I have never had to pay for parking. The 1,5 hours free is not enough at all

Large, fully equipped,eternally being cleaned, having a pool with an incredible view of the mountains and most importantly, the loveliest of staff from the reception to house keeping to the Kauai canteen

Terrible customer service. Their sales consultant messed up the signup for my kid, and they been incorrectly billing me. This still not rectified. Must be really poor management up top.

Good gym but.... Too crowded. You need to wait for the machine.. i missed sports science center in newlands. Do visit both the gym at least once before signing up for long term.

Enjoyed rumbling! Saturday 10:30 class. Was my first time in this gym, struggled a bit with parking and the actual entrance but once I was in it was epic

Great gym, excellent facilities! Very unfortunate that the parking ticket validation system is a scam, and that the gym is packed with kids 24/7

I personally enjoy this gym. The equipment is well kept, the staff are all friendly. You won't regret the decision to join this gym.

Amazing gym classes BUT horrible billing department, it’s a huge nightmare. Extremely nonsensical, frustrating and disappointing

Absolutely terrible experience. Let me preface this with the fact that this has been my primary gym for the past

Overcrowded, thereof a lack of the right quantity of particular equipment to counter the issue of waiting times

Nice gym, unfortunately over crowded. If you want a squat rack go somewhere else

Perfect for beginners and for guys who want to go heavy(max dumbbell 60kg)