Was sold a car with cruise control that doesn't work, and a rear defrost that partially works leaving gaps in the winter. Cruise control was checked off as functional on the PDI checklist, but when I called about it not working, the response was "I'm sorry, the warranty only covers up to 5 years or 100k for the cruise control (Which it was past, due to its age). But you can bring it in for an hourly diagnosis of $150". The rear defrost could not have been checked as functional because it was bought in the summer. I feel the techs are just checking points off without actually testing. The car is nice though (Thank you Mitsubishi) and they did a great job at cleaning it prior to delivery. The scent they used in the car is pretty overbearing, and was difficult to get rid of for months to follow because the strips were all over the car. 2 stars for the cleanliness of the dealership. Edit: Thank you Waverley crew for helping me and giving me excellent customer service. I want to first offer an apology for the unprofessional manor at which I addressed issues with the vehicle. Making wild claims against the staff was not cool. I will be this first to admit when I am wrong, and I apologize. The cruise control was a user error, and was not explained properly in the vehicles user manual. The rear defrost was not functioning, and was from the previous owner. Nic is exceptional at what he does both with having a conversation with, and technically on the job. He is knowledgeable in his trade and can't thank him enough because of his patience. Rose was the first to contact me and have me back in the dealership, as embarrassed as I was. She was extremely patient and kind, and it shows her professionalism with how calm and collected she was. Thank you again guys, and I'm sorry again. The location is still clean :)

Robert, within 30 seconds of standing infront of your desk, you projected your disinterest for my very particular scenario in searching for parts. You made sure to say twice that I would have to be financially responsible for any parts ordered before having asked me for any usable information and I quote your words "wasting your valuable time" reassured me that the Dealership would have no interest in my case. I suggest finding some passion in your life as you clearly do not have any for your position or your customers. As the parts Manager, you should be ashamed of your customer service skills. Wayne, sitting there and watching this unfold shows your lack of customer service as well. Dear Resonse from the owner (which we all know isnt actually a response from the owner), My point to this review was that regardless of the vehicle or your previous experiences with these vehicles there is still a level of customer service to provide. Stating that there is a lack of information accessible to you and that all businesses have standard practices is an excuse for the interaction I had. I suggest to find a way back to the company sentiment and remind all staff in a supportive way that providing exceptional customer service will show the customer that "We actually do Like You".

I purchased my first Japanese car at Waverley Mitsubishi. I had a great experience with all the staff. Everyone was warm and welcoming, answered all my questions. I received prompt courteous service. Our sales consultant Mike Bewick was genuinely helpful and knowledgeable about Mitsubishi products. He made us feel very comfortable and helped us understand the quality of the vehicle. Damien Perera the business manager was very helpful and answered all of our questions about financing the vehicle and helped us with warranty information. We had fun unveiling our new vehicle the day we picked it up. Leigh-Ann our delivery coordinator was very helpful and informative. She explained the operation of the functions and controls of the vehicle. She paired my smart phone to the Blue Tooth of the vehicle and explained the Waverley Mitsubishi Customer Rewards card and benefits. Thanks to everyone at Waverley Mitsubishi for our great experience, I will definitely recommend to anyone looking for a new vehicle to stop by and see everyone. PS… we love your Director of Greetings - Giovanni…! Cheers… Sandy and Gord Kostinuik…!

First time dealing with a dealership and I would have to say it was a great experience dealing with the Mitsubishi staff at the Waverley location as they were very friendly. I dealt with Qais during the process of finding my right car with my right price. He gave me outstanding and personable customer service which made things a lot easier. Damien in the finance area was able to answer all my question I had and help me get approved for my car, I was very satisfied with how quick he was able to get me in my vehicle despite how busy he was. My previous car was a wright off so I needed a new vehicle asap and he was able to help with all of that. All in all the services I received at this dealership were great! Thank you all to the staff that helped during the whole process. You all were really great to work with during my car searching time.

Since 2009, I always go to Waverley Mitsubishi to have my car services done and they are always very reliable when it comes to any issues with my Outlander whether it is a regular maintenance or have something replaced or fixed. The service technicians, Nic and Matteo are very knowledgeable and will explain clearly what needs to be done and what they think will benefit my car in the long run. They charge a reasonable fee to the services which is just fair and right. (No hidden fees) What I also like here is the shuttle they will provide for you if you wanted to be drop off to your work and get picked up at any specific time back to the building by their shuttle driver, Terry. Also, making appointments to Brenda is just very easy as she is very accommodating and will choose a perfect schedule for you to bring your car in.

Just purchased a RVR SE crossover and I'm in love with it. I didn't go in with any specific car in mind while shopping around the auto park last week. I stopped at Mistubishi first and test drove my current vehicle with the assistance of Mike. After driving a few more vehicles and interacting with other sales agents at other retailers, the professionalism and personable energy of Mike and how the RVR drove brought me back that evening. Very happy with how much care was taken to ensure a comfortable experience was had while making one of the biggest purchases of your life. Special thanks also extends to Damien and Leigh-Anne who were very clear and concise about every detail about the car and the process of financing. Made this a very pleasant experience.

I flew in from Toronto to purchase a Porsche Boxster 718 GTS from Waverly Mitsubishi. It was a bit of a complex effort, the car being located far away, me having to fly in, etc. Qais showed me the car, was helpful in recommending me an amazing hotel to stay at and really nice coffee shops, too. Damien instructed me on what was needed to be done once it arrived in Toronto (inspections etc.) and helped me through my questions to close the deal. I checked out the car, it looked great, I closed the deal and flew back to Toronto. There was a bit of shipping hiccup. Sean inspected the situation and was quick to provide a good solution. I now have my dream car and it is awesome! Thank you to everyone at Waverly Mitsubishi for making this possible

I made a big mistake by putting the end of a drill bit through the front of the passenger dash. After receiving the worst service at Vickar Mitsubishi, I was left with calling Waverley Mitsubishi. I was put through to Matteo(Service Advisor) who was able to get me in to have it repaired the next day. They had a specialist who was able to repair(not replace) the damaged part. I was floored with the repair! Matteo and the team at Waverley Mitsubishi was able to help fix this in a timely manner keeping budget in mind. Matteo was also able to answer all of my PHEV questions I had during my short visit for the repair. I could not have received better service. Thanks again Matteo/Waverley Mitsubishi team!

I had an exceptional experience. From the moment I walked in, the staff was welcoming and attentive. The salesperson (Joelan) was knowledgeable and patient, helping me find the perfect vehicle that suited my needs. They made the entire purchasing process smooth and hassle-free. The dealership had a wide selection of vehicles, and the atmosphere was clean and organized. I appreciated the transparent communication throughout the negotiation and paperwork. Overall, I'm thrilled with my new car and the outstanding service I received. I would highly recommend them to anyone in search of a new vehicle.

We had an amazing experience while we were buying our brand new Outlander. My wife and I received over and above support from Mike and Damien. They promptly clarified all the questions we had. Waverly Mitsubishi was the first dealer we visited and we were so well attended that we didn't feel we needed to look for another dealer and completed the purchase of our car. We would not hesitate in recommending our family, friends, or anyone interested in buying a car to shop with Waverly Mitsubishi

On October 11, 2023 I took my Mini Cooper to Waverley Mitsubishi to have the front and rear brake pads replaced. My overall experience with Mr. Kirk Christodoulides, the Service Manager, and his team was certainly most positive They were very friendly and professional in all my communications with them and they even followed up with me to find out if I was happy with the performance of the new brakes. That’s what I call top quality or 5 star service!!!

I have to say that Damien, Mohamed, Leigh-Ann were wonderful to deal with for the purchase of my Jeep Cherokee. They answered questions for me, made suggestions with reason and mostly the assurance that I making this purchase with a great company. I feel I will have no worries. Thank you Damien, Mohamed and Lee Ann for the excellent service you have provided me. Big thank you to the Service Persinal and reception for all you did as well. Robert Lee

I went for the first oil change on my new car and I got great service, everyone was really nice at Waverly Location. Beside oil change I got my tires rotated and I also pointed that my remote starter is not working. Job was done quickly. Shuttle driver Terry was really friendly. I would like to thank you Matteo, technician that took care of my car and managed to get me a little bit of the discount on the new remote. Wonderful customer service!

We are just thrilled with our new Outlander! Our experience at Waverley Mitsubishi was outstanding and we are so grateful to our sales team Qais, Damien and Leigh-Ann for their assistance. Their no pressure, honesty and transparency throughout the buying process was greatly appreciated!! We were welcomed from our 1st step in the door to the day we picked up our car, all wrapped up with a bow! Made us feel special!!

Indash cam installation should have been more refined. The front camera cables were little lose and were causing distractions while driving. Ideally, they should also ensure and guide the customers to connect the camera with mobile phone app, which is not very straight forward. I was also charged more than the quoted amount online and was told that they under quoted it. That's not a customers's fault.

I went in for a oil change and get the block heater checked and turns out that I needed a new block heater !! Well didn't realize that the block was at the bottom of the engine. Well ... in a few choice words the labour was crazy !! But Matteo was amazing and went to bat for me regarding costs and saved me money. I will be back !! Matteo is a Keeper !! Thank You Waverley !!

WIth the help of Sai, I bought a 2021 Audi SQ5 from this dealership nice and smoothly. Sai was very helpful and professional. He answered all the questions i have and did an amazing job. Two months later i brought my wife to this shop and we purchased a 2018 Porsche Macan. As we expected, Sai did a great job as well. Will recommend everyone to come here and buy vehicles.

I walked in here to get a car immediately, and Qais was amazing in helping me find what I like and made sure all my questions were answered. I had an amazing experience with Qais and Damien both of them are efficient and prompt and I have nothing but amazing things to say about the whole experience. Thank you Qais and Damien for making everything so fast and easy :)

I 100% recommend the team at Waverly Mitsubishi. This was my first time working with the Service team, and even just calling in to inquire about routine maintenance - the girl on the phone notified me of the Fall Service special. My service advisor was Matteo, and he was kind and I feel like he explained everything to me well. He also makes a good cup of tea.

I had the best experience buying a vehicle at this location. Qais was professional and extremely helpful. Damien made the financing a breeze and went above and beyond our expectations. Leigh-Ann was also very helpful and helped me set up my electronics. I highly recommend stopping by if you are looking for a new or used vehicle.

Excellent service, fair pricing, terrific experience purchasing my vehicle through Waverly Mitsubishi. Dealt with Qais syed who was extremely helpful finding exactly what I needed in my price range will recommend all friends and family to purchase their next vehicle through Qais Syed at Waverly Mitsubishi.

Amazing service with the purchase of my new Outlander (best vehicle ever BTW). The salesman Mike went above and beyond, and was both friendly and extremely helpful. The financing process was very smooth and easy with Damien, and Leigh-Ann brought it all together. 10/10 recommend Waverley Mitsubishi!

The purchase and after purchase service has been a very positive experience. We had an issue that wasn't clearly the fault of Waverley Mitsubishi but they agreed to make it right and at no charge. Sean, Nic, Rose and Micheal were all pleasure to deal with. I highly recommend this dealership.

Awesome customer service! Nic is my go-to service advisor as he is experienced and trustworthy. I can bring up any concerns and he listens, communicates with me promptly. I always come here for regular maintenance. Shuttle service is very convenient. Shuttle driver was so friendly.

The service with you is 10 points, I have a car from another brand of dealership and they are not as efficient as you!!! Terry the transport guy is always friendly, Rose, Joelan, Damien and the maintenance staff too. Possibly in the future I will buy another car with you guys!!!

My wife and I was so happy to deal with Waverley Mitsubishi. I have been checking the market best price and i got the same from here not only the price its all about the support through out the booking till delivery. So happy to be with my sales person, Leigh-Ann Damien!!!!!

I purchased a couple of vehicles from this dealership already, I have to say their sales Sai Zhang and finance manager Damien are the best I have ever met, very knowledgeable and lots of patience, they help with my purchase from beginning to the end, great job guys!

We just got a new Outlander PHEV and we love it! All the staff at Waverley Mitsubishi have been great! Joelan made the sale easy and Leigh-Ann gave us the best delivery experience we’ve ever had! Matteo also worked hard to get us on the road! Thanks

Nelson Lantin helped me find exactly what I was looking for. He took time to listen to my need and budget and had several quick recommendations. Very straight forward, worked with me when the price is a little out of my budget and overall a

Waverley Mitsubishi is super nice! They fixed my car's oil pan gasket very quick and gave me back the same day, saved my weekend! They also gave me free shuttle to pick up and drive me home. All the staff, service advisor and shuttle driver

My husband and I had the best experience buying our Outlander. The service and the people were exceptional! We appreciated all the care that was taken with us during this purchase. We left feeling like friends. So far our new baby is doing

Awesome experience with the team at Waverley Mitsubishi! My sales person, Kyla was amazing and provided me all the details of the vehicle. She sent me a walk around video of the vehicle as I bought it sight unseen. Damien in finance was a

My experience with Waverley Mitsubishi staff & service goes beyond my expectations!! They are a great team & take the time to look into any issues with the vehicle!! They are friendly, they are customer savvy !! I would recommend them to

revised. I purchased my 2033 outlander phev in June of 2023 and wish to thank both Qais and Mohamed for all the help with providing test drives and for being so knowledgable about the vehicle. Thank you so much. All the staff have been

i own an 2014 mitsubishi lancer se. ive been dealing with parts department of waveley mits for just over 9 years specifically with Rebert M. and with Wayne P, for the last about 2 years i want to say they are the guys to talk to, they

I'm so happy with the service I have received. I have always been treated so nicely. My service advisor and Nicholas is a great guy. Thanks so much, Nicholas, for the fantastic service, even though it was a Monday! …

The team was awesome. We bought the Outlander PHEV and never felt pushed. They're kind, patient and are always willing to answer whatever questions. The team makes Mitsubishi out first choice. We will be back again. ❤️

I like going to Waverly Mitsubishi for our service because they are all so friendly and no pressure to have things done immediately. We have a Outlander 2022 and we love it so much. Thanks so much Waverly Mitsubishi.

Matteo P from service, was wonderful in assisting me today. As he has in the past, he was patient, answered my many questions and pleasant. Thank you Matteo, I hope your work realizes how great you are. …

Worth the trip to Waverley Mitsubishi for routine maintenance. Staff are friendly and efficient. This was my first opportunity to take advantage of their pick up and drop off service and it was very efficient.

I’ve had my RVR for almost 6 years and staff are great! Our Service Provider, Matteo, is professional and kind. He maintained communication with us throughout the day when my vehicle was getting repaired.

I dropped my RVR off for some warranty work and got a shuttle to work. They also noticed that there were a couple of recalls on the vehicle and fixed them. Great service and very pleasant to deal with.

Taken care of the necessary maintenance and services within the said time frame, including a car wash. The shuttle service was helpful. Overall, it was a positive experience..!

Great service! Was kept informed of issues in a timely manner. Nick is friendly, courteous and knowledgeable, it’s always been a pleasure dealing with him.

I had a good experience when I bought my car here earlier this year. On the other hand, I had to wait just over 2 and a half hours for an oil change

Bought my second car here. And I had a great experience with Sai. He was very professional and incredibly helpful. I would definitely recommend him.

Great Service from Sales Advisor Jola to finance manager. Great cars with 10 years warranty and we got the car in the picture

Great service from everyone working there. It made buying a car really enjoyable big thanks to Leigh-Ann ,Mohamed and damien

Bought a 2024 Mitsubishi Mirage ES at Waverly Mitsubishi. Wonderful service by Leigh-Ann, Damien and Qais.

Great team of people, thanks to them I have my dream SUV!